The impact of citizen perceived value on their intention to use e-government services: an empirical study

2020 ◽  
Vol 16 (4) ◽  
pp. 426
Author(s):  
Taqwa Hariguna ◽  
Untung Rahardja ◽  
Athapol Ruangkanjanases
Keyword(s):  
Empirical Study ◽  
Perceived Value ◽  
Intention To Use ◽  
Government Services ◽  
The Impact

scholarly journals Customer's Adoption of Mobile Government Services: The Role of Trust and Information Privacy

2021 ◽  
Vol 9 (1) ◽  
pp. 20-27
Author(s):  
Dr. Sulaiman Althuwaini ◽  
Dr. Mohamed Saleh Salem
Keyword(s):  
Saudi Arabia ◽  
Technology Acceptance ◽  
Mobile Services ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Mobile Technologies ◽  
Security And Privacy ◽  
Intention To Use ◽  
Government Services ◽  
The Impact

The purpose of the study is to examine the factors that impact the intention of Saudi citizens to use a mobile government smartphone application (Absher). Saudi Arabia seeks to invest and develop the infrastructure of the government’s mobile services, to be one of the leading countries in the region. Smartphone applications backed by mobile technologies have changed mobile services use which permit anywhere at any time access. Drawing on technology acceptance theories and relevant literature, this study developed and tested a structural model that integrates factors perceived usefulness, perceived ease of use, perceived privacy and trust in order to investigate the predictors of Absher use intention in the Saudi Arabia. The proposed model is tested using structural equation model (SEM) on data collected using an online questionnaire. Statistical analysis revealed that intention to use Absher was significantly associated with perceived trust, security and privacy, ease of use, and usefulness. Drawing on the technology acceptance model and trust theory, this study develops and empirically examines a model for users' intention to use mobile government services. This study contributes to the marketing literature by examining the impact of PU, PEOU and trust on mobile government services acceptance in developing countries.

The Impact of Political Trust on E-Government Services Adoption

2020 ◽  
Vol 11 (4) ◽  
pp. 27-47
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Political Trust ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Acceptance Model ◽  
The Impact

This study explored the impact of political trust on the adoption of e-government services in China. The data for this study was generated through a research questionnaire instrument. The technology acceptance model (TAM) was used as the theoretical framework for the study while the analysis was done with SPSS. The results indicated that political trust is a significant predictor of the intention to use e-government services. The results also demonstrated that whilst political trust was not significant in predicting the perceived usefulness of e-government services, it was significant in determining the perceived ease of use of e-government services. In addition, this study has shown that political trust has a significant moderating effect on both the impact of perceived usefulness and perceived ease of use on the intention to use e-government services. The implications of these findings are discussed.

Impact of Power Distance and Uncertainty Avoidance on the Adoption of Electronic Government Services

2020 ◽  
Vol 12 (3) ◽  
pp. 1-17
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Power Distance ◽  
Uncertainty Avoidance ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Electronic Government ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Actual Usage ◽  
The Impact

This study extended the technology acceptance model (TAM) to explore the impact of power distance and uncertainty avoidance on the adoption of e-government services. The results as per the data analysis have demonstrated that all the research hypotheses were statistically supported. Specifically, perceived usefulness and perceived ease of use were both significant determinants of the intention to use e-government services. It was also revealed that intention to use positively predicts the actual usage behavior of e-government services. Importantly, the actual usage of e-government services was found to be a significant predictor of the intention to recommend e-government services adoption. In addition, power distance and uncertainty avoidance were discovered to respectively predict significantly the perceived usefulness, perceived ease of use and intention to use e-government services.

Exploring the Moderating Effect of Perceived Usefulness on the Adoption of E-Government Services

2019 ◽  
Vol 15 (1) ◽  
pp. 17-35 ◽  
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Technology Acceptance ◽  
Moderating Effect ◽  
Perceived Usefulness ◽  
The Internet ◽  
Intention To Use ◽  
Unique Contribution ◽  
Trust In Government ◽  
Government Services ◽  
Acceptance Model ◽  
The Impact

This study explored the moderating effect of perceived usefulness on the impact of trust in the internet and trust in government on the intention to adopt e-government services. The Technology Acceptance Model (TAM) was used as the theoretical foundation for this study. The results indicated that trust in the internet and trust in government were both significant predictors of the intention to use e-government services. It was also discovered that trust in the internet was a positive determinant of trust in government. Furthermore, the study revealed that while perceived usefulness had a significant moderating effect on the impact of trust in the internet on the intention to use e-government services, it was however not significant in moderating the impact of trust in government on the intention to use. The significant and non-significant moderating effect of perceived usefulness on both the relationship between trust in the internet and trust in government on the intention to use is the unique contribution of this study. The implications of these findings are discussed.

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