Exploring the Moderating Effect of Perceived Usefulness on the Adoption of E-Government Services

2019 ◽  
Vol 15 (1) ◽  
pp. 17-35 ◽  
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Technology Acceptance ◽  
Moderating Effect ◽  
Perceived Usefulness ◽  
The Internet ◽  
Intention To Use ◽  
Unique Contribution ◽  
Trust In Government ◽  
Government Services ◽  
Acceptance Model ◽  
The Impact

This study explored the moderating effect of perceived usefulness on the impact of trust in the internet and trust in government on the intention to adopt e-government services. The Technology Acceptance Model (TAM) was used as the theoretical foundation for this study. The results indicated that trust in the internet and trust in government were both significant predictors of the intention to use e-government services. It was also discovered that trust in the internet was a positive determinant of trust in government. Furthermore, the study revealed that while perceived usefulness had a significant moderating effect on the impact of trust in the internet on the intention to use e-government services, it was however not significant in moderating the impact of trust in government on the intention to use. The significant and non-significant moderating effect of perceived usefulness on both the relationship between trust in the internet and trust in government on the intention to use is the unique contribution of this study. The implications of these findings are discussed.

The Impact of Political Trust on E-Government Services Adoption

2020 ◽  
Vol 11 (4) ◽  
pp. 27-47
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Political Trust ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Acceptance Model ◽  
The Impact

This study explored the impact of political trust on the adoption of e-government services in China. The data for this study was generated through a research questionnaire instrument. The technology acceptance model (TAM) was used as the theoretical framework for the study while the analysis was done with SPSS. The results indicated that political trust is a significant predictor of the intention to use e-government services. The results also demonstrated that whilst political trust was not significant in predicting the perceived usefulness of e-government services, it was significant in determining the perceived ease of use of e-government services. In addition, this study has shown that political trust has a significant moderating effect on both the impact of perceived usefulness and perceived ease of use on the intention to use e-government services. The implications of these findings are discussed.

scholarly journals Customer's Adoption of Mobile Government Services: The Role of Trust and Information Privacy

2021 ◽  
Vol 9 (1) ◽  
pp. 20-27
Author(s):  
Dr. Sulaiman Althuwaini ◽  
Dr. Mohamed Saleh Salem
Keyword(s):  
Saudi Arabia ◽  
Technology Acceptance ◽  
Mobile Services ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Mobile Technologies ◽  
Security And Privacy ◽  
Intention To Use ◽  
Government Services ◽  
The Impact

The purpose of the study is to examine the factors that impact the intention of Saudi citizens to use a mobile government smartphone application (Absher). Saudi Arabia seeks to invest and develop the infrastructure of the government’s mobile services, to be one of the leading countries in the region. Smartphone applications backed by mobile technologies have changed mobile services use which permit anywhere at any time access. Drawing on technology acceptance theories and relevant literature, this study developed and tested a structural model that integrates factors perceived usefulness, perceived ease of use, perceived privacy and trust in order to investigate the predictors of Absher use intention in the Saudi Arabia. The proposed model is tested using structural equation model (SEM) on data collected using an online questionnaire. Statistical analysis revealed that intention to use Absher was significantly associated with perceived trust, security and privacy, ease of use, and usefulness. Drawing on the technology acceptance model and trust theory, this study develops and empirically examines a model for users' intention to use mobile government services. This study contributes to the marketing literature by examining the impact of PU, PEOU and trust on mobile government services acceptance in developing countries.

E-Government Services Adoption

2018 ◽  
Vol 14 (3) ◽  
pp. 12-31 ◽  
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Technology Acceptance ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Research Article ◽  
Actual Use ◽  
The Government ◽  
Acceptance Model

This research article explores the important elements of trust and transparency to the adoption of e-government services. The Technology Acceptance Model was used as the theoretical framework. The data capture and analyses were conducted with SPSS. The results indicate that trust in the internet was a significant predictor of both the intention to use and perceived ease of use (PEOU), but was not significant in predicting perceived usefulness (PU) and the actual use (AU) of e-government services. Trust in the government (TG) was also not significant in determining both the intention to use and PEOU of e-government services. Rather TG had a significant impact on PU and the actual use (AU) of e-government services. Furthermore, perceived transparency was a significant predictor of PU, IU, and AU of e-government services. The implications of these findings on the implementation of e-government are thoroughly discussed.

Electronic Government Services Adoption

2017 ◽  
Vol 13 (3) ◽  
pp. 38-54 ◽  
Author(s):  
Isaac Kofi Mensah ◽  
Jianing Mi
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
Positive Relationship ◽  
Graphical Representation ◽  
Moderating Effect ◽  
Perceived Usefulness ◽  
Electronic Government ◽  
Intention To Use ◽  
Perceived Service Quality ◽  
Government Services

This study investigated the moderating impact of perceived service quality on the positive relationship between perceived usefulness of e-government services and intention to use e-government services. The Technology Acceptance Model (TAM) was applied as the theoretical foundation for the study. The research data collected was analyzed with SPSS while the graphical representation of the moderating effect was generated using the software known as Interaction version 1.7.2211. The results have demonstrated that perceived service quality of e-government services does not have any significant moderating effect on the positive relationship between perceived usefulness and intention to use e-government services. However, perceived service quality and perceived usefulness of e-government services were found to be positively significant in influencing the intention to use e-government services. The implications of this study are further discussed.

scholarly journals Analysis of e-Government Services: A Study of the Adoption of Electronic Tax Filing in Indonesia

2020 ◽  
Vol 23 (3) ◽  
pp. 179
Author(s):  
Rosdiana Sijabat
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Perceived Risks ◽  
Acceptance Model ◽  
The Impact ◽  
Tax Filing

This study explores the impact of perceived usefulness, perceived ease-of-use, and perceived risks of using electronic tax filing (e-Filing) on the intention to use e-Filing through a technology acceptance model framework. The theoretical foundation used in this study is the technology acceptance model (TAM) on 201 valid questionnaires completed by Indonesian taxpayers. The data collected was analyzed by structural equation modelling using SmartPLS (3.0 Version). The results of the study revealed that e-Filing’s perceived usefulness and risk were significantly associated with intention to use, while perceived ease-of-use did not have a significant effect. Although the influence of perceived risks significantly mediated the influence of perceived usefulness, it did not significantly mediate the influence of ease-of-use. Gender was found to significantly moderate the influence of e-Filing’s perceived usefulness, but not to moderate the influence of perceived ease-of-use. Importance-Performance Matrix Analysis (IPMA) finds that the intention to use e-Filing is most strongly influenced by its perceived usefulness and perceived risk. This implies that policymakers must highlight the perceived usefulness and communicate the perceived risks of e-Filing to ensure taxpayers are willing to use the system. To the best of the author’s knowledge, this study is the first to examine both mediation and moderation to analyze the adoption of technology in Indonesia’s taxation system and offer a policy perspective through IPMA.

Perceived Usefulness and Ease of Use of Mobile Government Services

2020 ◽  
Vol 11 (1) ◽  
pp. 1-16
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Service ◽  
Government Services ◽  
Acceptance Model ◽  
The Relationship

This study examined the moderating effect of electronic word of mouth (eWOM) communications on the relationship between the perceived usefulness (PU) and perceived ease of use (PEOU) of mobile government services and the intention to use mobile government services. The Technology Acceptance Model was used as the theoretical framework and the data analysis was done with SPSS. The results have shown that there was a significant moderating impact of eWOM on both the relationship between PU and PEOU and the intention to use mobile government services. In addition, perceived usefulness and perceived ease of use of mobile government service were significant in determining the intention to use mobile government services. Also, PEOU was found to be a determinant of the PU of mobile government services. The implications of these findings are discussed.

scholarly journals The Impact of Service Quality, Subjective Norms, and Voluntariness on Acceptance of Provider’s Mobile Telecommunication Service in Jordan

2018 ◽  
Vol 7 (4.34) ◽  
pp. 149
Author(s):  
Enas Ali Theeb Alnawafleh ◽  
Abdul Malek A Tambi ◽  
Abdul Aziz Abdullah ◽  
Ghaith Abdulraheem Ali Alsheikh ◽  
Puspa Liza Ghazali ◽  
...  
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
Technology Use ◽  
Subjective Norms ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Telecommunication Service ◽  
Intention To Use ◽  
Acceptance Model ◽  
The Impact

Technology has made life easier in today’s world. In addition, developments in technologies and communication have become commonplace for majority of people. Global telecommunication development has reduced distances around the globe, and made it easy for businesses to proliferate worldwide. This study explored the factors affecting the use of telecommunication services among customers through mobile phones. The Technology Acceptance Model (TAM) has been extensively used in the field of technology use but is lacking when it comes to factors that affect customers’ intention to use service as they focus more on technology. On the basis of review findings, there is a positive relationship between service quality, subjective norms, perceived usefulness and perceived ease of use of service and voluntariness moderates the relationship between subjective norms and intention to use service. These and other relationships are considered in the development of a Service Acceptance Model.  

scholarly journals Conceptualizing Mobile Health Application Use Intention and Adoption Among Iraqian Older Adults: From the Perspective of Expanded Technology Acceptance Model

2019 ◽  
Vol 13 (10) ◽  
pp. 28
Author(s):  
Murtaja Ali Saare ◽  
Azham Hussain ◽  
Wong Seng Yue
Keyword(s):  
Older Adults ◽  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Mobile Health ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Mobile Health Applications ◽  
Acceptance Model ◽  
The Impact ◽  
Health Applications

<p>The aim of this article is to discuss how different factors affect the decision of intention to use and adopt mobile health applications using the extended technology acceptance model (TAM) among older adults in Iraq. “Perceived usefulness (PU), perceived ease of use (PEU), subjective norm (SN), and facilitating conditions (FC)” were four key predictors. Gender and age were included as factors for moderating the impact of two key TAM components in the proposed model (PU and PEU) on intention to use and adoption behaviors. The results of the past studies indicated that PU, PEU and SN were important predictors of adoption of mobile health applications among older adults in Iraq, While PU, SN, and FC were important predictors of the intention to use mobile health applications. Previous studies highlighted a strong impact of PEU on the intention to use mobile health applications on older adults than for younger adults. Implications are discussed for future research and practices.</p>

scholarly journals The Impact of Value-Belief-Norm Theory and Technology Acceptance Model on Use Intention of Green Design Packaging

2020 ◽  
Vol 15 (7) ◽  
pp. 158
Author(s):  
ChinHung Liu ◽  
YaHui Wu
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Moral Obligation ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Sustainable Packaging ◽  
Acceptance Model ◽  
The Impact

This study mainly investigates the relationships among VBN value-belief-norm (environmental moral obligation), technology acceptance model (perceived ease-of-use, perceived usefulness), and the intention to use designing sustainable packaging. A questionnaire survey was administered to consumers in various areas of Taiwan, and the responses were analyzed using statistical methods. The study results indicated the following: 1. The significant and positive impacts existed among VBN value-belief-norm (environmental moral obligation), perceived ease-of-use, perceived usefulness, and the intention to use sustainable packaging, with the influence of biospheric value in VBN on the new environmental paradigm being the most significant. 2. The consumers with various age and marital status had a significantly different perception on their intention to use designing sustainable packaging; the consumers with various age and occupation had a significantly different perception on their norms (environmental moral obligation), and when consumers purchased products that require packaging, whether they chose packaging with recyclable or reusable marks and functions had a significantly different perception on their VBN value-belief-norm, perceived ease-of-use, perceived usefulness, and intention to use designing sustainable packaging. Based on the analysis results above, we put forward suggestions regarding the recycling and reuse of resources, sustainable development technologies, and the cherishing of the ecological value of nature from the perspectives of consumers, companies, and the government.

E-Government Services Online

2012 ◽  
pp. 312-325
Author(s):  
Magiswary Dorasamy ◽  
Maran Marimuthu ◽  
Murali Raman ◽  
Maniam Kaliannan
Keyword(s):  
Technology Acceptance ◽  
Diffusion Of Innovation ◽  
Internet Technology ◽  
The Internet ◽  
Intention To Use ◽  
Application Form ◽  
Government Services ◽  
Tax Returns ◽  
Inland Revenue ◽  
Acceptance Model

E-filing is a new service launched in the year 2005 by the Malaysian Inland Revenue Board. This is in line with the government’s vision to leverage on the Internet technology in extending its services to the citizens and to further embrace the cutting-edge technology of the information age. Via this system, the citizens or taxpayers are able to complete an electronic application form and the necessary payment details with a few keystrokes; therefore completing their revenue declaration within minutes. The purpose of the e-filing service is to encourage every taxpayer to submit their income tax returns through an online system, thus reducing the manual paper-based submission method. This paper examines taxpayers’ intention to use the e-filing system in Malaysia. This paper analyses the factors that contribute towards adoption of such system in Malaysia based on three models: the Technology Acceptance Model (TAM), Diffusion of Innovation (DOI), and Technology Readiness Index (TRI). The authors’ findings suggest that taxpayers have intentions to use the e-filing systems as they perceive that tax submission method via the internet is more convenient and that perceived readiness towards using this technology is paramount to their belief for using e-filing systems.

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