The impact of job satisfaction, trust, gender and supervisor support on perceived organisational performance: an exploratory study in the UAE service sector

2018 ◽  
Vol 14 (3) ◽  
pp. 339
Author(s):  
Priya Baguant ◽  
Rachid Zeffane ◽  
Shaker Bani Melhem
Keyword(s):  
Job Satisfaction ◽  
Exploratory Study ◽  
Service Sector ◽  
Supervisor Support ◽  
Organisational Performance ◽  
The Impact

Increasing employee job satisfaction

2020 ◽  
Vol 34 (4) ◽  
pp. 53-55
Keyword(s):  
Job Satisfaction ◽  
Design Methodology ◽  
Critical Role ◽  
Supervisor Support ◽  
Content Type ◽  
Employee Job Satisfaction ◽  
Work Atmosphere ◽  
Pertinent Information ◽  
The Impact ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Job satisfaction plays a critical role in the retention of key talent. Firms can enhance prospects by creating a work environment that incorporates a positive atmosphere. Both supervisor support and potential for career development help optimize the impact of work atmosphere on employee job satisfaction levels. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

scholarly journals Perceptions of Indian managers on the impact of convergent technologies on work and resultant organisational performance in service industry

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sanjeev Kumar ◽  
Prikshat Verma ◽  
Parth Patel ◽  
J. Irudhaya Rajesh
Keyword(s):  
Customer Satisfaction ◽  
Service Sector ◽  
Service Industry ◽  
Management Control ◽  
Organisational Performance ◽  
Content Type ◽  
Four Dimensions ◽  
Perceived Impact ◽  
The Impact ◽  
Practical Implications

PurposeThis research examines Indian service managers' perceptions on impact of convergent technologies on their work and resultant organisational performance. The research uses four dimensions – task productivity, task innovation, customer satisfaction and management control – taken together, to investigate the perceived impact of convergent technologies adoption in service organisations context and further examines the resultant organisational performance, based on these dimensions.Design/methodology/approachThe study used partial least squares (PLS) approach to evaluate the measurement model and the structural model. The study was conducted in service industry firms that have made a significant progression towards adopting convergent technologies.FindingsThe results of the study demonstrated higher levels of perceived impact of adoption of convergent technologies on all the four dimensions (i.e. task productivity, task innovation, customer satisfaction and management control). The results of the study also indicate that all the impact dimensions positively influence organisational performance.Research limitations/implicationsThe results of the study suggest that all the impact dimensions positively influence organisation, therefore the service sector managers should be aware about the role of adopting latest convergent technologies so as to enhance the task productivity, innovation, customer satisfaction and management control in their job roles.Practical implicationsThe practical implications of this research are derived on the basis of Future of Work, Labour Market Information Systems, Productivity, Enterprise Development, Enhancing skills of service employees and Employability themes.Originality/valueTo researchers best knowledge is to first study of its kind to evaluate the perceived impact of convergent technologies on organisational performance in Indian context.

Perceived servant leadership: the impact of servant leadership on intrinsic and extrinsic job satisfaction

2020 ◽  
Vol 28 (2) ◽  
pp. 27-29
Keyword(s):  
Job Satisfaction ◽  
Factor Analysis ◽  
Servant Leadership ◽  
Structural Equation ◽  
Service Sector ◽  
The Body ◽  
Equation Modeling ◽  
Good Reliability ◽  
Content Type ◽  
The Impact

Purpose The purpose of this study is to assess the impact of perceived servant leadership on the intrinsic and extrinsic job satisfaction of followers. Design/methodology/approach Data was gathered from the responses of 205 employees working in service- sector organizations in Kuwait as part of a larger questionnaire survey on employee satisfaction and leadership. Servant leadership was then measured using Liden’s (2008) 28 item servant leader instrument and analyzed using factor analysis and structural equation modeling. Findings The results suggest that the seven factor model proposed by Linden (2008) is shown to be valid in this study with good reliability. In addition a second-order factor analysis showed strong positive correlations were found between servant leadership and both intrinsic (0.69) and extrinsic (0.08) job satisfaction. Practical implications Promoting altruistic approaches to leadership which increases extrinsic and intrinsic job satisfaction will have a positive effect on the organizational goals. Leaders should be made aware of this so they can put interventions in place to improve overall performance. Originality/value This paper is of value as research examining the relationship between servant leadership and job satisfaction has been limited so it adds to the body of knowledge with particular relevance to the nature of this relationship in the service sector in the Middle East.

scholarly journals THE IMPACT OF TRAINING AND INNOVATION ON ORGANIZATIONAL PERFORMANCE IN THE HOSPITALITY INDUSTRY IN MALAYSIA: JOB SATISFACTION AS MEDIATOR

2021 ◽  
Vol 5 (2) ◽  
Author(s):  
Kumaran Kanapathipillaii
Keyword(s):  
Job Satisfaction ◽  
Organizational Performance ◽  
Hospitality Industry ◽  
Quantitative Methods ◽  
Strong Relationship ◽  
Cluster Sampling ◽  
Organisational Performance ◽  
Research Questions ◽  
The Impact ◽  
The Relationship

The present research explores the impact of training and innovation on organisational performance. Additionally, this research scrutinises how job satisfaction partially mediates the impact of training and innovation on organisational performance. Therefore, in order to achieve the objective of this research, the survey procedure using single-stage cluster sampling method is used to develop an in-depth profile, which is gathered from 653 out of 800 formal standardised questionnaires sent to employees who are in the managerial or supervisory level and above at 400 hotels in West Malaysia. For this research, only two questionnaires were distributed to the managers of each hotel. This research employed quantitative methods to produce empirical results and shreds of evidence that fulfil the research questions. The literature scrutinised training, innovation, job satisfaction, and organisational performance to fill the gap and to uncover the significance of training programs and innovation on organisational performance with job satisfaction as the mediator. The analysis shows that training and innovation are statistically significant and has a strong relationship with job satisfaction and organisational performance. Conclusively, the hypothesis depicted that job satisfaction mediates the relationship between training and innovation on organisational performance in the hospitality industry. Thus, the findings of this study could aid as an example to other hoteliers in Malaysia to not presume the impact of training and innovativeness on organisational performance. By embarking on training and being innovative, hotels could rise against all odds, remain productive, and maintain competitiveness. <p> </p><p><strong> Article visualizations:</strong></p><p><img src="/-counters-/edu_01/0781/a.php" alt="Hit counter" /></p>

scholarly journals The Impact of Supervisor Support on Employees’ Psychological Wellbeing: A Parallel Mediation Analysis of Work-To-Family Conflict and Job Satisfaction

2020 ◽  
Vol 13 (11) ◽  
pp. 41
Author(s):  
Erasmus Keli Swanzy
Keyword(s):  
Job Satisfaction ◽  
Mediation Analysis ◽  
Family Conflict ◽  
Negative Impact ◽  
Positive Impact ◽  
Supervisor Support ◽  
Psychological Wellbeing ◽  
Cape Coast ◽  
The Impact ◽  
The Relationship

This study tries to examine the influence of work-to-family conflict and job satisfaction on the relationship between supervisor support and the psychological wellbeing of 290 administrative workers at the University of Cape Coast, Ghana. The results of the parallel mediation analysis showed that supervisor support had a significant positive impact on employees&rsquo; psychological wellbeing and job satisfaction and also had a significant negative impact on employees&rsquo; work-to-family conflict. Moreover, the study found a direct positive effect of employees&rsquo; job satisfaction on their psychological wellbeing but did not find a direct negative effect of employees&rsquo; work-to-family conflict on their psychological wellbeing. In addition, job satisfaction mediated the association between supervisor support and the psychological wellbeing of employees. The study however found no evidence of the mediating influence of work-to-family conflict on the relationship between supervisor support and employees&rsquo; psychological wellbeing. Both theoretical and practical implications were further discussed.

scholarly journals Onsite versus remote working: the impact on satisfaction, productivity, and performance of medical call center workers

2021 ◽  
Author(s):  
Amjad Alfaleh ◽  
Abdullah Alkattan ◽  
Alaa Alageel ◽  
Mohammed Salah ◽  
Mona Almutairi ◽  
...  
Keyword(s):  
Job Satisfaction ◽  
Saudi Arabia ◽  
Working Conditions ◽  
Call Center ◽  
Supervisor Support ◽  
P Value ◽  
General Satisfaction ◽  
Remote Workers ◽  
And Performance ◽  
The Impact

Abstract Background Job satisfaction is determined as the measure to know the individuals’ feelings toward their work. The working conditions that can affect the call center agents’ satisfaction, and performance have received particular concern. Methods This study included 124 agents working in a governmental medical call center in Saudi Arabia. Each agent was receiving a questionnaire that investigates their satisfaction, productivity and performance during working in the medical call center. Results Seventy-seven physicians working onsite were compared to 47 physicians working in the medical call center remotely. Onsite agents were more satisfied concerning job nature, supervisor support, productivity and performance compared to remote agents. Overall, general satisfaction was more seen in physicians working onsite as opposed to remote workers in the medical call center in Saudi Arabia (64.90% vs. 54.25%, [p-value < 0.01]). Conclusion It was found that onsite agents were significantly more satisfied in most investigated aspects compared with remote agents.

scholarly journals The Impact of COVID – 19 on Employee’s Job Security and Job Satisfaction of Bangladesh

2021 ◽  
Vol 9 (3) ◽  
pp. 109-126
Author(s):  
Monija Islam ◽  
Tanveer Muhammad Al-Shams
Keyword(s):  
Job Satisfaction ◽  
Working Conditions ◽  
Service Sector ◽  
Job Security ◽  
Relative Importance ◽  
Survey Questionnaire ◽  
College And University ◽  
The Impact ◽  
Precarious Situation ◽  
Satisfaction Factors

This paper presents a comprehensive diagnosis of Job Security and Job Satisfaction of different service sector in Bangladesh. The different service sector job holders are in a precarious situation in terms of their job security. The survey questionnaire was modeled to measure the job security & job satisfaction of an employee in this Covid-19 pandemic. In this study, we investigate the vacillation of job security for different service sector employees. Job security and Job Satisfaction is one of the vexed questions here in the COVID-19 pandemic situation. It focuses on the relative importance of Job Security and job satisfaction factors and their impact on the employment. The result shows that working conditions, chance to try my own methods and co workers harmony are the most important factors contributing to job satisfaction during COVID-19. For this purpose, we formed questionnaire of 300 service sector employees such as Teachers School, College and University; bankers, doctors, engineers etc. to find out the actual scenarios. It also investigates the influence of age, gender and managerial/non managerial differences on the attitude towards job satisfaction. The study also examines the differences between intrinsic and extrinsic job satisfaction factors. Based on the findings, the employees at different service sector they were slightly satisfied with their jobs. Service sector employees are agonizing mostly due to this problem.

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