Satisfaction Factors That Predict Loyalty in Ecotourism: A Study of Foreign Tourism in Costa Rica

Recently, foreign tourists have revealed a growing interest for natural environment enjoyment. This study aimed to: (a) identify the service satisfaction factors and (b) analyze the influence that satisfaction factors exert on the loyalty of ecotourists. The empirical analysis was carried out in Arenal National Park and Caño Negro Wildlife Refuge in Costa Rica, a country with international prominence in ecotourism due to the wealth of resources in its protected areas. A factorial analysis and the stepwise multiple regression method were performed for the data analysis of 246 surveys made in situ. Results show three satisfaction factors in ecotourism: “nature and culture”, “infrastructure”, and “service”, where “nature and culture” was the most influential predictor of tourists’ loyalty. The study also found a positive correlation between satisfaction and loyalty in ecotourism. This research will provide relevant insights to public institutions and private companies efficient planning and benefit the community and protected areas.

Job satisfaction factors in secondary school teachers, public and private institutions in a Peruvian Region

This research aimed to determine the differences in job satisfaction factors in Secondary Education teachers of public and private educational institutions, La Libertad Region, Peru 2020. It presents a quantitative approach, non-experimental design, comparative descriptive type; 372 teachers participated in the study. A questionnaire validated by expert judgment was used as an instrument. Reliability was determined through a Pilot Test applied to 20 secondary school teachers, resulting in a Cronbach's Alpha of 0.976. SPSS v.26 software was used to process the final data. 58.1%. It is found that 50.5% of secondary school teachers in public and private education feel dissatisfied at work; Likewise, significant differences were found between the determining factors of job satisfaction in both types of management, obtaining a p-value = 0.200> 0.05 in the Student's t for independent samples. The work concludes that there are significant differences in job satisfaction factors in secondary school teachers from public and private educational institutions. Keywords: Job Satisfaction; Education; Basic Education; Secondary School Teachers

The Interrelation of Satisfaction with Online Education at the University with the Individual Psychological Characteristics of Students

In the last two years, changes related to the provision of educational services using a virtual educational environment have been taking place more intensively in the field of education, which is reflected in psychological scientific research in various areas of science. The purpose of this study is to identify the relationship of satisfaction with online learning of a university student with their individual psychological characteristics. Students of Irkutsk and Angarsk universities took part in the study. A theoretical analysis of modern psychological literature on the following issues is carried out: directions of digitalization; the concept of satisfaction with learning; satisfaction factors. The methodological basis of the research is the research of A.L. Zhuravlev, I.A. Zimnaya, B.B. Aysmontas. The empirical part of the work includes qualitative (identification of satisfaction factors) and quantitative (survey, testing) methods of analysis. Mathematical and statistical analysis included the method of correlation analysis, the use of the criterion of differences. The results of the study of the structure of satisfaction with learning; the identified relationships of satisfaction and individual psychological characteristics of an individual are presented. As a result of the study, correlations of individual psychological characteristics of students (achievement motivation and psychological qualities-discipline, independence) and components of satisfaction with learning are revealed; psychological characteristics of a student who is satisfied and dissatisfied with learning are presented. The obtained results can be used to develop psychological recommendations for the subjects of the educational process to improve online learning.

The Impact of COVID – 19 on Employee’s Job Security and Job Satisfaction of Bangladesh

This paper presents a comprehensive diagnosis of Job Security and Job Satisfaction of different service sector in Bangladesh. The different service sector job holders are in a precarious situation in terms of their job security. The survey questionnaire was modeled to measure the job security & job satisfaction of an employee in this Covid-19 pandemic. In this study, we investigate the vacillation of job security for different service sector employees. Job security and Job Satisfaction is one of the vexed questions here in the COVID-19 pandemic situation. It focuses on the relative importance of Job Security and job satisfaction factors and their impact on the employment. The result shows that working conditions, chance to try my own methods and co workers harmony are the most important factors contributing to job satisfaction during COVID-19. For this purpose, we formed questionnaire of 300 service sector employees such as Teachers School, College and University; bankers, doctors, engineers etc. to find out the actual scenarios. It also investigates the influence of age, gender and managerial/non managerial differences on the attitude towards job satisfaction. The study also examines the differences between intrinsic and extrinsic job satisfaction factors. Based on the findings, the employees at different service sector they were slightly satisfied with their jobs. Service sector employees are agonizing mostly due to this problem.

Relationship between Patients Satisfaction of BPJS Health Program toward their Loyalty by Using Health Services at The Marjan Bawah of RSU dr. Slamet Garut

Background: Patient satisfaction is a factor that supports loyalty. Likewise with patients of the BPJS Health Program. The health workers at the Lower Marjan Ward of dr. Slamet Garut Regional Public Hospital need to improve its health services, in order to grow its loyalty to subscribe by using the care facilities at dr. Slamet Garut Regional Public Hospital. Objective: This study aims to determine the relationship between the level of patient satisfaction about the BPJS health program service with their loyalty. Methods: The study used Cross Sectional Study design, the study was conducted on 50 patients as a sample who taked accidently. The study was conducted with apply the Chi square test. Results: The results were analyzed and it was found that there are only 2 satisfaction factors that have a significant relationship with loyalty, that was the Reliability Factor with a pValue of 0.014 and an Odd Ratio of 0.930, accompanied by the Assurance Factor with a pValue of 0.009 and an Odd Ratio of 1.061. While other factors are not significant, namely the Responsiveness Factor with a pValue of 0.087 and an Odd Ratio of 0.833, Empathy factor with a pValue of 1.172 an Odd Ratio of 0.909 accompanied Tangible factor with a pValue of 0.231 and an Odd Ratio of 1.333.Conclussion: Conclussion of the study show that patient loyalty will appear when the level of patient satisfaction is high, therefore satisfaction factors must be increased by health worker as a service provider.