Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
2020 ◽
Vol 12
(3)
◽
pp. 191
2020 ◽
Vol 12
(3)
◽
pp. 191
2018 ◽
Vol 21
(3)
◽
pp. 249-313
2013 ◽
Vol 12
(5)
◽
pp. 641-664
◽
2021 ◽
pp. 100002
2016 ◽
Vol 28
(2)
◽
pp. 139-170
◽
Keyword(s):
2019 ◽
Vol 24
(1)
◽
pp. 55-69