Quality management integration in education: a model of practice for performance excellence in education

2009 ◽  
Vol 3 (3/4) ◽  
pp. 291 ◽  
Author(s):  
Mesut Akdere
Keyword(s):  
Quality Management ◽  
Performance Excellence ◽  
Excellence In Education ◽  
Model Of Practice

scholarly journals Max India Group: How to Create a Culture of Maxism?

2019 ◽  
Vol 1 (1-2) ◽  
pp. 43-51
Author(s):  
Rohit Kumar ◽  
Swarup Kumar Dutta
Keyword(s):  
Health Insurance ◽  
Quality Management ◽  
Life Insurance ◽  
Quality Management System ◽  
Performance Excellence ◽  
Primary Research ◽  
Service Excellence ◽  
Holding Company ◽  
Interview Research ◽  
Research Interview

Max India is a multi-business entity and is the holding company for Max Healthcare, Max Bupa Health Insurance, Antara Senior Living, Life Insurance and Max Speciality Films. The case describes how an enterprise-wide quality management system can help achieve the vision of the Max Group, which is to build one of the most admired corporates for service excellence, and how can quality and service excellence become a boardroom subject? The case lists down the details of different businesses and the perspective of different stakeholders in the implementation of the Max Performance Excellence Framework and building the culture of Maxism. The case was written based on both primary research (interview research) and secondary research.

scholarly journals Using the balanced scorecard as a measurement tool for comparing models of excellence in management

2014 ◽  
Vol 13 (4) ◽  
pp. 18-32
Author(s):  
Jackson André da Silva ◽  
Ana Clara Pastor Tejedor ◽  
Jesús Pastor Tejedor
Keyword(s):  
Content Analysis ◽  
Comparative Analysis ◽  
Quality Management ◽  
Balanced Scorecard ◽  
Measurement Tool ◽  
Performance Excellence ◽  
The Balanced Scorecard ◽  
European Foundation ◽  
Measuring Tool

This work aims to make a comparative analysis of management excellence models European Foundation Quality Management (EFQM), Baldridge Performance Excellence Program (BPEP) and Modelo de Excelência da Gestão (MEG), using BSC’s perspectives as a measuring tool. The methodology used was content analysis, where it sought to analyze the score of the criteria and sub-criteria for each of the models and their relationships with BSC’s perspectives. The results show similar points between the three models tested (EFQM, BPEP and MEG) as well as a relationship between each sub-criteria and their respective scores with the BSC perspectives, making it possible to quantify how each model contributed for each perspective of the BSC.

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