HOW MRO PURCHASING CAN SATISFY CUSTOMER NEEDS

2014 ◽  
Author(s):  
Byeong Heon Ku ◽  
Keyword(s):  
Customer Needs

Retail Store Service Quality: Insights from Indian Retail

2015 ◽  
Vol 6 (2) ◽  
Author(s):  
Ekta Duggal
Keyword(s):  
Economic Growth ◽  
Service Quality ◽  
Quality Parameters ◽  
Retail Store ◽  
Retail Sector ◽  
Retail Operations ◽  
Customer Needs ◽  
New Horizons ◽  
Quality Perceptions ◽  
Retail Structure

Services have surpassed other sectors in terms of contributing to the economic growth and enhancing consumers lifestyle. Retail in particular is touching new horizons by being organised and modernized. Retail structure has undergone tremendous transformation. Retail has found a prominent place in consumers life by providing them with enriched experiences. However, the inviting retail sector is not left untouched by the powerful environmental forces. As the modern retail opens up possibilities of profit and expansion, it also carries with it the risks associated with management of complex retail operations and the ever-changing customer needs and demands. Researchers and practitioners have identified service quality as a key to gain competitive superiority and sustain effectively in the marketplace. In this background, the present paper seeks to explore the service quality perceptions across demographics in order to understand the differences among the customer segments and thereby uncover crucial service quality parameters for the retailers to empahsise upon.

scholarly journals Application of Six Sigma Method to EMS Design

2011 ◽  
Vol 19 (30) ◽  
pp. 39-44 ◽  
Author(s):  
Miroslav Rusko ◽  
Ružena Králiková
Keyword(s):  
Six Sigma ◽  
Business Success ◽  
Statistics Analysis ◽  
Customer Needs ◽  
Flexible System ◽  
New Business

Application of Six Sigma Method to EMS Design The Six Sigma method is a complex and flexible system of achieving, maintaining and maximizing the business success. Six Sigma is based mainly on understanding the customer needs and expectation, disciplined use of facts and statistics analysis, and responsible approach to managing, improving and establishing new business, manufacturing and service processes.

A Methodology for Deliberating Prediction Criteria

2011 ◽  
Vol 130-134 ◽  
pp. 1758-1761 ◽  
Author(s):  
Chia Yean Lim ◽  
Vincent K.T. Khoo ◽  
Bahari Belaton
Keyword(s):  
Decision Makers ◽  
Predictive Analysis ◽  
Economic Downturn ◽  
Relative Importance ◽  
Rule Based ◽  
Customer Needs ◽  
Prediction Criteria ◽  
Unstructured Information ◽  
New Criteria ◽  
Technology Trends

The economic downturn has been forcing many companies to use predictive analysis for spotting emerging product and technology trends and also future customer needs. Since every company is unique, without the assistance of some methodologies and tools, decision makers encounter great difficulties in conducting predictive analysis, especially in the deliberation and prioritization of new prediction criteria derived from the publicly available unstructured information. This paper proposes a unique methodology which attempts to integrate the personalization and visualization of new prediction criteria. The challenging iterative tasks are achieved through a rule-based inconsistency detection triad-based comparison algorithm, supported by sophisticated visual displays of the relative importance among the prediction criteria. It is hoped that the proposed methodology will intuitively support the decision makers in exploring and deliberating new criteria for making better predictions.

Design for Assembly Techniques in Reverse Engineering and Redesign

1996 ◽  
Author(s):  
Douglas D. Lefever ◽  
Kristin L. Wood
Keyword(s):  
Reverse Engineering ◽  
Industrial Design ◽  
Design For Assembly ◽  
Customer Needs ◽  
Number Of Components ◽  
Logical Approach ◽  
The Third ◽  
Elimination Procedure ◽  
Abstract Component

Abstract Design for Assembly (DFA) is the process by which a product is designed to be easily assembled. Such design simplifications are accomplished through reducing the number of operations required to assemble the product, improving the handling of each component, and/or modifying the required operations (insertion, joining, etc.). There exist several techniques for assessing the assemblability of a design through an analysis of these three aspects. However, there also exists a clearly defined need for evolving such techniques to indicate how a product should be redesigned with respect to customer needs and associated functionality. This paper presents three such evolutions, aimed at reducing the number of components in an assembly during redesign. The first technique is a component elimination procedure, the second technique is a component combination analysis, and the third technique establishes a logical approach for revealing more abstract component elimination or combination opportunities. These three DFA techniques are integrated within a reverse engineering and redesign methodology. They are then applied to a industrial design application, i.e., redesign of an auxiliary automobile visor. Results demonstrate definitive part count reduction, while maintaining and improving design functionality.

WMS: Revenue Model Innovation for Gaming Solutions

2016 ◽  
pp. 1-16
Author(s):  
Mohanbir Sawhney ◽  
Pallavi Goodman ◽  
Ori Broit
Keyword(s):  
Financial Crisis ◽  
Software Industry ◽  
Slot Machines ◽  
Customer Demand ◽  
Customer Needs ◽  
Technology Markets ◽  
Revenue Model ◽  
Product Manager ◽  
Revenue Models ◽  
The Right

In 2014 WMS Gaming, a manufacturer and seller of slot machines to casinos, was considering a redesign of its existing revenue model. As technology evolved and customer demand for gaming solutions intensified, new and innovative revenue models were being adopted in other technology markets. Most notably, the subscription revenue model, in which customers paid a monthly subscription fee rather than a large upfront fee, was becoming widely adopted in the software industry. Product manager Dayna Stone had the task of evaluating several revenue models and recommending one that most suited WMS's business needs and at the same time took customer needs and wishes into consideration. Complicating this decision were several factors that would have to be kept in mind. Americans' love of gaming had led to a mushrooming of casinos, which meant increased competition for casino dollars. Yet the financial crisis of 2008 and its aftermath had weakened demand for casinos. In addition, casinos, depending on the type of customers they attracted, differed in their appetite for innovation and maintenance of their slot machines. Students will step into the shoes of Dayna Stone as she undertakes the task of weighing these factors and selecting the right revenue model.

Agile Montage*/Agile assembly – Assembly planning and assembly system as integral elements of factory planning

2019 ◽  
Vol 109 (09) ◽  
pp. 622-627
Author(s):  
P. Burggräf ◽  
M. Dannapfel ◽  
T. Adlon ◽  
A. Riegauf ◽  
K. Müller ◽  
...  
Keyword(s):  
Product Development ◽  
Assembly Planning ◽  
Assembly System ◽  
Agile Methods ◽  
Assembly Systems ◽  
Manufacturing Companies ◽  
Economic Optimization ◽  
Customer Needs ◽  
Factory Planning ◽  
Solution Approach

Produzierende Unternehmen intensivieren aufgrund zunehmend volatiler Kundenbedürfnisse die Anwendung agiler Produktentwicklungsansätze. Ziel des Beitrags ist die Einführung eines Konzepts zur Befähigung dieser dynamischen Produktentwicklung in der Montage. Der integrative Lösungsansatz basiert auf der wirtschaftlichen Optimierung des Agilitätsgrades von Montagesystemen sowie dem selektiven Einsatz agiler Methoden in der traditionell plangetriebenen Montageplanung als Teil der Fabrikplanung.   To meet more volatile customer needs, manufacturing companies increasingly make use of agile product development approaches. This article aims to introduce a concept to enable for dynamic product development in assembly. This integrative solution approach is based on the economic optimization of the degree of agility of assembly systems and on the selective use of agile methods in traditional, plan-driven assembly planning as part of factory planning.

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