scholarly journals Application of Six Sigma Method to EMS Design

2011 ◽  
Vol 19 (30) ◽  
pp. 39-44 ◽  
Author(s):  
Miroslav Rusko ◽  
Ružena Králiková
Keyword(s):  
Six Sigma ◽  
Business Success ◽  
Statistics Analysis ◽  
Customer Needs ◽  
Flexible System ◽  
New Business

Application of Six Sigma Method to EMS Design The Six Sigma method is a complex and flexible system of achieving, maintaining and maximizing the business success. Six Sigma is based mainly on understanding the customer needs and expectation, disciplined use of facts and statistics analysis, and responsible approach to managing, improving and establishing new business, manufacturing and service processes.

Six Sigma Method Applying within Environmental Management

2013 ◽  
Vol 739 ◽  
pp. 700-705
Author(s):  
Ruzena Kralikova ◽  
Miroslav Rusko ◽  
Miroslav Badida
Keyword(s):  
Environmental Management ◽  
Six Sigma ◽  
Integrated Approach ◽  
Business Success ◽  
Comprehensive System ◽  
Customer Expectation ◽  
The Way

The paper describes the philosophy and methodology of Six Sigma method. Six Sigma is a new methodology using old tools. It is a comprehensive system for achieving, maintaining and maximizing business success based mainly on understanding of the needs and customer expectation. With their introduction, the organizations create the way for a balanced and integrated approach in terms of economic, quality, environmental and security interests.

scholarly journals Pengendalian Kualitas Proses Pengemasan Gula Dengan Pendekatan Six Sigma

2017 ◽  
Vol 1 (1) ◽  
pp. 43
Author(s):  
Aulia Kusumawati ◽  
Lailatul Fitriyeni
Keyword(s):  
Quality Control ◽  
Production Process ◽  
Six Sigma ◽  
Control Method ◽  
Business Success ◽  
Company Performance ◽  
Jet Engine ◽  
Corporate Goals ◽  
And Control ◽  
Main Factor

The main factor to achieve business success in the era of globalization is quality. Quality control is key in maintaining customer loyalty. In the company's production process is still found the resulting product does not comply with the specified specifications. This study aims to determine the value of sigma and factors causing damage to the production process of bagging section For companies with quality control is expected to achieve corporate goals. In this study, the methods used is Six Sigma with define, measure, analyze, improve. Six Sigma result is measurement of company performance baseline at measurement stage that is company at condition 5,1 sigma with DPMO equal to 162,4532. The factors causing the disability of sugar packing are lack of research and skill of the operator, instability of conveyor speeds and jet engine position, machine hygiene condition, lack of weighing machine, and ineffective treatment, and control method.

A Service Marketing Approach to High Technology Innovations Management

2011 ◽  
pp. 124-142 ◽  
Author(s):  
Malin Brannback ◽  
Alan Carsrud
Keyword(s):  
Information Technology ◽  
Service Marketing ◽  
High Technology ◽  
Basic Element ◽  
Business Failure ◽  
Business Success ◽  
Manufacturing Processes ◽  
Customer Needs ◽  
Technology Innovations ◽  
Marketing Approach

This chapter reviews the different approaches of innovations management, often treated as synonymous to R&D, which is seen as a component of the product development and manufacturing processes. It is argued that customer needs and expectations are not considered sufficiently through these approaches, which ultimately leads to business failure. Understanding customer needs and expectations is a fundamental source to business success and also a basic element of service marketing. Therefore this chapter explores the possibility of applying a service marketing approach—more specifically, relationship marketing as presented by the Nordic school of thought—to the management of high technology innovations management. The arguments are illustrated with insights from high technology sectors: information technology (IT) and biotech.

An innovation management assessment framework

2020 ◽  
Vol 27 (5) ◽  
pp. 1633-1656 ◽  
Author(s):  
Stanislaus Lobo ◽  
Premaratne Samaranayake
Keyword(s):  
Six Sigma ◽  
Management Practices ◽  
Innovation Management ◽  
Integrated Approach ◽  
Lean Six Sigma ◽  
Assessment Framework ◽  
Firm Level ◽  
Content Type ◽  
Innovative Products ◽  
New Business

PurposeThis paper proposes an integrated approach for assessing innovation management practices using an innovation management assessment framework, with the application of the innovation management assessment framework at the incubation and firm level.Design/methodology/approachInnovation management assessment framework is developed, based on the literature review. An innovation management assessment framework toolkit for training innovation practitioners is proposed as the basis for the framework implementation in the industry. The main approach is to make close alignment of the design for lean six sigma phases within broader innovation and stage-gate model in the innovation management assessment framework.FindingsThe operationalization of the innovation management assessment framework is enabled and supported by an assessment framework and a toolkit for managing innovation.Practical implicationsA roadmap for innovation management and assessment of performance at incubatee/firm level.Social implicationsIt provides a tool for developing innovative products and services for incubatees in start-ups, thus fueling the economy. It also has applications for ongoing established businesses.Originality/valueInnovation of new business development can be made through a well-designed and implemented innovation programme that is aligned with stage-gate and design for lean six sigma phases through the innovation management assessment framework.

scholarly journals Bisnis Olah Raga: Peran Bauran Pemasaran Pada Keberhasilan Usaha

2017 ◽  
Vol 3 (1) ◽  
pp. 13
Author(s):  
Irwan Setiawan ◽  
Harmon Harmon
Keyword(s):  
Success Factors ◽  
Total Sample ◽  
Marketing Mix ◽  
Model Management ◽  
Business Success ◽  
Business Units ◽  
New Business ◽  
Big City ◽  
Quantitative Descriptive ◽  
Set Up

As a big city, Bandung needs sports area and facilities. However, in fact, just a little land available to be utilized. Seeing this potential market, some people who are keen to catch this opportunity are competing to set up the necessary sports facilities for residents. Futsal is one of the most famous. As a new business model, management needs various tactics and strategies to attract customers such as marketing mix strategy, yet the suitable marketing mix for sports business is still undiscoverable. For that reason, this study tries to find the dominant marketing mix that determines the success of a sports business venture, especially futsal, using the quantitative descriptive method. Collecting data from a total sample of 62 business units scattered in Bandung, the data from this sample then processed by the regression testing. The results prove that not all variants of the marketing mix futsal determine business success, critical success factors futsal sports business is largely determined by the quality of the product (futsal field) and supporting accessories.

The Role of Business Analytics in Performance Management

2017 ◽  
pp. 1224-1243 ◽  
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Organizational Performance ◽  
Performance Management ◽  
Business Success ◽  
Business Analytics ◽  
Global Business ◽  
Business Environments ◽  
Business Goals ◽  
New Business ◽  
Process Output

This chapter introduces the role of Business Analytics (BA) in Performance Management (PM), thus explaining the theoretical and practical concepts of BA, Performance Management Analytics (PMA), and organizational performance; the overview of performance measurement and PM; the application of Performance Management System (PMS) through BA; and the significance of BA in PMA. This chapter also explains the practical areas of BA and their advantages within the foundation of PM. BA can be used to validate causal relationships within traditional input, process, output, and outcome categories toward business success. Extending the domain of PM to PMA requires new business data analysis skills to gain organizational effectiveness. PMA fills the existing gap between PMS and effective PM adoption. Understanding the role of BA in PM will significantly enhance the organizational performance and achieve business goals in the global business environments.

The Challenge for Customer Service

2000 ◽  
pp. 57-81 ◽  
Author(s):  
Guy Saward
Keyword(s):  
Knowledge Management ◽  
Customer Service ◽  
Financial Institution ◽  
Business Success ◽  
Business Practices ◽  
Distributed Information ◽  
Customer Support ◽  
Study Approach ◽  
New Business

It is a truism that customer service is the key to business success. It is particularly true given competition and new business practices lead customers to want products that are “free, perfect, now” (El Sawy et al., 1998). The trend in UK customer service, led by the U.S., is for service delivery via Call Centres to be deflected towards the Internet. Providing the knowledge to support this (O’Leary, 1998), along with relationship management (Duke et al., 1999) is a key application area for knowledge management (KM). However, the research into KM for effective customer service is minimal. What is clear is that publishing information on an intranet, extranet, or Internet does not constitute effective customer support. This chapter takes a case study approach to exploring knowledge management for customer service. The key problem we are working towards solving is how best to deploy knowledge via distributed information systems. The case study is derived from the author’s involvement in a project for a financial institution (referred to as AFI throughout). It describes a particular approach to managing knowledge that combines elements from information retrieval (IR) with KM. A key part of this is the evaluation of alternative interfaces that take different approaches to the presentation of search results.

scholarly journals Not just what they want, but why they want it

2015 ◽  
Vol 18 (2) ◽  
pp. 230-248 ◽  
Author(s):  
Rebecca Anne Price ◽  
Cara Wrigley ◽  
Karla Straker
Keyword(s):  
Market Research ◽  
Research Study ◽  
Customer Engagement ◽  
Research Strategies ◽  
Content Type ◽  
Customer Needs ◽  
Advantages And Disadvantages ◽  
Business Opportunities ◽  
New Business ◽  
Practical Implications

Purpose – This paper aims to explore advantages and disadvantages of both traditional market research (TMR) and deep customer insight (DCI) methods to lay the platform for revealing how a relationship between these two domains could be optimised during firm-based innovation. Design/methodology/approach – The paper reports on an empirical research study conducted with 13 Australian-based firms engaged in a design-led approach to innovation. Firms were facilitated through a design-led approach where the process of gathering DCIs was isolated and investigated further in comparison to TMR methods. Findings – Results show that DCI methods are able to provide fresh, non-obvious ways of understanding customer needs, problems and behaviours that can become the foundation of new business opportunities. Findings concluded that DCI methods provide the critical layer to understand why customers do or do not engage with businesses. Revealing why was not accessible in TMR methods. Research limitations/implications – The theoretical outcome of this study is a complementary methods matrix, providing guidance on appropriate implementation of research methods in accordance with a project’s timeline to optimise the complementation of TMR methods with design-led customer engagement methods. Practical implications – DCI methods provide fresh, non-obvious ways of understanding customer needs, problems and behaviours that can become the foundation of new business opportunities. It is hoped that those in a position of data collection are encouraged to experiment and use DCI methods to connect with their customers on a meaningful level and translate these insights into value. Originality/value – This paper provides original value to a new understanding of how design techniques can be applied to complement and strengthen existing market research strategies. This is crucial in an era where business competition hinges on a subtle and often intimate understanding of customer needs and behaviours.

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