A study of KM critical success factors in Greek academic libraries

PurposeThe purpose of this study is to investigate the critical success factors for total quality management implementation and implications for sustainable academic libraries in Ghana. This study is part of a PhD project that focussed on selected technical university libraries in Ghana.Design/methodology/approachThis study adopted a quantitative approach to collect the data. Samples of 124 participants were involved in this study. PLS-SEM (Smart PLS3) software was used to analyse the data. Convergent, discriminant validity assessment was computed. Eight variables of critical success factors were tested in relation to total quality management implementation at selected academic libraries in Ghana.FindingsThis study established that out of the eight variables tested, six of them (i.e. top management commitment, employee innovation employee training, organisational culture, teamwork and effective communication, quality performance) indicated a significant positive relationship with total quality management implementation apart from strategic planning and human resource management.Research limitations/implicationsThis study was limited to eight variables as the critical success factors mentioned in the previous paragraph. The use of one methodology might be a limitation as the use of multimethod might have given a more comprehensive picture than the case. This study was limited to only technical university libraries in Ghana hence caution must be exercised when applying the results to contextually different academic environments. The results are applicable to academic universities library in Ghana and beyond if they are adjusted to suit the context.Practical implicationsThis study is timely as it may lead to effective total quality management implementation and the sustainability of technical university libraries in Ghana and Africa in general.Originality/valueThe proposed model can be used to enhance the smooth implementation of total quality management in academic libraries in general and Ghana in particular. The framework is termed as Eddie and Pat's Achievement of Quality Performance (EPAfQP) model.

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Critical Success Factors for Integrated Library System Implementation in Academic Libraries: A Qualitative Study

Information Technology and Libraries ◽

10.6017/ital.v35i3.9255 ◽

2016 ◽

Vol 35 (3) ◽

pp. 27 ◽

Cited By ~ 2

Author(s):

Shea-Tinn Yeh ◽

Zhiping Walter

Keyword(s):

Qualitative Study ◽

Enterprise Resource Planning ◽

Academic Libraries ◽

Critical Success Factors ◽

Success Factors ◽

Selection Process ◽

Academic Library ◽

Resource Planning ◽

Library System ◽

Critical Success

<p>Integrated library system (ILS) supports the entire business operations of an academic library from acquiring and processing library resources to making them available to user communities and preserving them for future use. As libraries’ needs evolve, there is a pressing demand for libraries to migrate from one generation of ILS to the next. This complex migration process is often the single largest investment in both budget and personnel involvement, but its success is by no means guaranteed. We draw upon enterprise resource planning (ERP) and critical success factors (CSFs) literature to identify the most salient CSFs for ILS migration success through a qualitative study with four cases. We identified that top management involvement, vendor support, user involvement, selection process, project team competence, project management and tracking, interdepartmental communication, data analysis and conversion, user education and training, and user emotion management are the CSFs that determine a migration project success. </p><p>Keywords: Integrated library systems, information systems, library automation, critical success factors, and academic libraries.</p>

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Critical success factors in library reengineering: a case of academic libraries in Kenya

Global Knowledge Memory and Communication ◽

10.1108/gkmc-12-2018-0099 ◽

2019 ◽

Vol 68 (6/7) ◽

pp. 534-549 ◽

Cited By ~ 1

Author(s):

Penninah Syombua Musangi ◽

Damaris Odero ◽

Tom Kwanya

Keyword(s):

Change Management ◽

Academic Libraries ◽

Critical Success Factors ◽

Success Factors ◽

Management Program ◽

Successful Implementation ◽

University Libraries ◽

Content Type ◽

Key Success Factors ◽

Critical Success

Purpose Academic libraries are reengineering their services to address the gap brought about by the convergence of physical and virtual information landscape. Despite the reengineering efforts, as many as 70 per cent of the libraries do not achieve the expected results. Certain critical success factors need to be in place for successful implementation. This paper aims to investigate the key success factors to service reengineering in an effort to establish their extent of application in university libraries in Kenya. Design/methodology/approach A multiple case study approach of six purposively selected private and public university libraries in Kenya based on Webometric ranking as an indicator of reengineering was used. Data were collected through face-to-face interviews with 30 librarians. The qualitative data collected were analyzed through content analysis. Findings The following key success factors were found to have been considered during reengineering: top management commitment, planning, provision of required resources, appropriate IT infrastructure, presence of skilled and competent staff, value of the library to the university and teamwork. Despite the central role of training, change management program and having a clear vision and objectives, university libraries in Kenya did not pay any attention to them as deserved. The authors conclude that university libraries in Kenya have not optimally achieved the desired reengineering results as a result of overlooking training and change management as critical success factors. The paper recommends that the identified critical success factors should be considered wholly not in isolation. Research limitations/implications The study was carried out among the top-ranked universities according to the January 2017 Webometric ranking; and therefore the findings may give a general indication of the critical success factors considered by university libraries in Kenya. However, this pre-condition may have locked out other libraries that may have made some recommendable strides in re-engineering their services. Originality/value This study has practical implications in identifying the critical success factors for library service reengineering to provide insights on the factors to consider as librarians reengineer library services.

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Critical Success Factors for Twinning Measure

PsycTESTS Dataset ◽

10.1037/t73901-000 ◽

2018 ◽

Author(s):

Franka Cadée ◽

Marianne J. Nieuwenhuijze ◽

Antoine L. M. Lagro-Janssen ◽

Raymond de Vries

Keyword(s):

Critical Success Factors ◽

Success Factors ◽

Critical Success

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Investigating the Critical Success Factors for Small Contractors to Implement Sustainable Construction

ICCREM 2020 ◽

10.1061/9780784483237.031 ◽

2020 ◽

Author(s):

Wenque Liu ◽

Ming Shan ◽

Bongang Hwang ◽

Junming Lye

Keyword(s):

Critical Success Factors ◽

Success Factors ◽

Sustainable Construction ◽

Critical Success

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Critical Success Factors in Russian R&D Projects in the Real Economy

Voprosy Ekonomiki ◽

10.32609/0042-8736-2010-11-41-61 ◽

2010 ◽

pp. 41-61

Author(s):

V. Andreev

Keyword(s):

Empirical Research ◽

Critical Success Factors ◽

Success Factors ◽

Innovation Process ◽

Real Economy ◽

Key Factors ◽

Industrial Products ◽

Successful Development ◽

The Real ◽

Critical Success

The article discusses the concept of "success" in relation to innovative business and its performance. The quantity of innovative projects that can consistently overcome the stages of the innovation process to achieve the desired result is defined. The author presents the results of empirical research of successful and unsuccessful projects of leading Russian innovative companies in various industries, identifies key factors of successful development of new industrial products.

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