The role of New and Traditional Media in the Rapidly Changing Marketing Communications Environment

Author(s):  
George Belch ◽  
Michael Belch
Author(s):  
Ayaz Ahmad ◽  
Salniza Md. Salleh ◽  
Selvan a/l Perumal

This study aims at identifying and conceptually linking Information Technology, Marketing Database and the IMC process in a resource paradigm. It also conceptually posits the mediated role of Marketing Database to further transmit the absorbed effect to the IMC process. Review of the past studies has been done to conceptually connect these resources and/or capabilities. This paper establishes different relationships to be further tested empirically for both the academia and industry professionals. The main contribution is to conceptually theorize all the three concept and linking them conceivably that were either missing or vague in the marketing communication literature. Further, it also provides a research avenue to seek the complementarity of such resources by utilizing the extended RBV theory. The theoretical framework proposed is based on past literature from the RBV and marketing communications literature positing some new structural paths beside certain previous linkage (s) if any.


Author(s):  
Viktoriia Bondarenko ◽  
Viktoriia Vasiuta ◽  
Kateryna Pisarenko

The article deals with the question of the influence of marketing communications on consumer behavior. Today, in order to increase sales, it is no longer enough for companies to just improve their product or service, improve its quality. Among all marketing tools, marketing communications play a special role. The relevance of the topic is due to the need for a theoretical substantiation of the influence of the marketing communication environment on consumer behavior. The purpose of the article is to study the role of marketing communications and their impact on consumer behavior. As a result of this study, the role of marketing communications in the formation of consumer behavior has been substantiated from the standpoint of the main theories and concepts that form the subject areas of marketing communications research. The effectiveness of marketing policy depends on the correct choice of communication tools. The tools of the communication complex are highlighted and characterized. It has been proved that marketing communications influence the formation of consumer behavior in three aspects: informational, emotional, and behavioral. The scientific approaches of scientists to the definition of the process of making a consumer’s decision to purchase are analyzed. The stages of the consumer’s decision-making process to purchase a product are highlighted. Today, integrated marketing communications are considered more effective. They represent the most complete marketing communications system that includes all elements from advertising to packaging. Special attention is paid to the issue of the effectiveness of the impact of marketing communications on consumer behavior. The sequence of determining the effectiveness of the impact of marketing communications on consumer behavior is indicated. It is noted that for effective promotion of goods, only the informational component of communications is not enough. When developing a marketing communications system, it is necessary to take into account personal values. This will increase the degree of influence on consumer behavior. The main goal of marketing communications is to motivate consumer behavior. The use of modern marketing communications through a variety of means can increase the effectiveness of influencing consumer behavior.


2017 ◽  
Vol 42 (4) ◽  
Author(s):  
Jean-Francois Daoust ◽  
Katherine V.R. Sullivan

Background  This article aims to revisit the role of digital media in acquiring campaign-specific information.Analysis  We use datasets from the Making Electoral Democracy Work project that include campaign-specific questions to analyze six regions in three democracies (Canada, Spain, and France).Conclusion and implications  Results demonstrate that voters have a moderate level of campaign-specific knowledge and that traditional media are, at first glance, more useful to acquire political information. Nevertheless, when in interaction with partisanship, traditional media display a surprisingly greater selection bias effect and appear less useful to acquire information. We thus argue that digital media are in fact not more vulnerable to potential echo chambers that would lead to a homogenous information environment.Contexte  Cet article cherche revoir le rôle numériques des medias dans l’acquisition d’information de campagne.Analyse  Nous utilisons les données du projet Making Electoral Democracy Work qui inclut des question d’information politique spécifiques de campagnes électorales pour analyser six regions dans trois démocraties (Canada, Espagne et France).Conclusion et implications  Les résultats démontrent que les électeurs ont un niveau modéré d’information politique de campagnes électorales et que les medias traditionnels sont, à première vue, plus utiles pour en faire l’acquisition. Néanmoins, en interaction avec les individus partisans, ces médias traditionnels sont l’objet d’un biais de sélection plus important et apparaissent donc moins utiles. Nous soutenons donc que les médias numériques ne sont pas plus vulnérable aux de chambre d’écho qui mènerait à un environnement d’information homogène.


2009 ◽  
Vol 73 (3) ◽  
pp. 35-51 ◽  
Author(s):  
J. Andrew Petersen ◽  
V. Kumar

The firm–customer exchange process consists of three key parts: (1) firm-initiated marketing communications, (2) customer buying behavior, and (3) customer product return behavior. To date, the literature in marketing has largely focused on how marketing communications affect customer buying behavior and, to some extent, how past buying behavior affects a firm's decisions to initiate future marketing communications. However, the literature on product returns is sparse, especially in relation to analyzing individual customer product return behavior. Although the magnitude of the value of product returns is known to be high ($100 billion per year), how it affects customer buying behavior is not known because of a lack of data availability and understanding of the role of product returns in the firm–customer exchange process. Given that product returns are considered a hassle for a firm's supply chain management and a drain on overall profitability, it is important to study product return behavior. Thus, the authors empirically demonstrate the role of product returns in the exchange process by determining the exchange process factors that help explain product return behavior and the consequences of product returns on future customer and firm behavior. In addition, the authors demonstrate that product returns are inevitable but by no means evil.


2020 ◽  
pp. 107554702097164
Author(s):  
Zongya Li

Much of the research on media use and environmental participation has examined the persuasive effects of media-motivated cognitive constructs on proenvironmental behavior, whereas the role of media-induced affective constructs has largely been neglected. To address this gap, this study examines how affective constructs (emotional responses and perceived knowledge) arise from media use and in what ways they contribute to environmental participation in the context of haze. Results from a web survey of 1,589 Chinese citizens suggest that traditional media use elicited more positive emotions than the use of new media, while new media use evoked more negative emotions than that of traditional media. Both traditional and new media use were positive predictors of perceived knowledge. Moreover, negative emotion, positive emotion, and perceived knowledge were all positively associated with proenvironmental behavior. The results of mediation analyses indicated that these affective constructs mediated the association between media use and proenvironmental behavior.


2019 ◽  
Vol 135 ◽  
pp. 04024
Author(s):  
Zhumabek Tumbay ◽  
Aigul Boltayeva ◽  
Zhuldyzai Zhorabayeva ◽  
Baglan Aliyeva ◽  
Ayim Sartimbetova

The article discusses the use of marketing tools in the telecommunications industry, analyzes the experience of their creation and implementation, as well as the role of marketing in this industry. It is simply impossible to imagine the current modern generation without telecommunication technologies. These technologies are so “ingrained” in our lives that it is simply unrealistic to imagine our existence without them. But some people do not even notice these important modern technologies, so companies are experiencing difficulties in relation to the position in the market. So let’s try in this article to understand what it is and why do we need telecommunications in the modern world? And is it worth promoting these telecommunications technologies through marketing communications? Are telecommunications currently being promoted through marketing tools?


2015 ◽  
Vol 30 (6) ◽  
pp. 703-710 ◽  
Author(s):  
Heikki Karjaluoto ◽  
Nora Mustonen ◽  
Pauliina Ulkuniemi

Purpose – The purpose of this research is to investigate industrial marketing communications tools and the role of digital channels. The research draws from the literature on industrial marketing communications to examine its goals and intended utilization in industrial firms. Design/methodology/approach – An empirical multiple case study conducted among six industrial firms examines the current state of digital marketing communications (DMC). Findings – The study gleans three research insights. First, although DMC is one of the most important industrial marketing communication tools, firms have not yet used it to its full potential. Second, firms use DMC to enhance customer relationship communications, support sales and create awareness. Third, firms have not used social media tools as a part of DMC as widely as traditional digital tools. Research limitations/implications – Although the findings mirror those in DMC literature in general and industrial marketing communications in particular, they put more emphasis on the role of DMC in customer relationship communications and sales support. Practical implications – DMC provides an opportunity to deliver various marketing objectives, such as creating brand awareness, increasing and supporting sales and improving communication with existing customers. Different DMC tools are required for each of these objectives. Originality/value – This study is among the first ones examining the rapidly changing communications landscape and the spread of digital channels in industrial marketing communication.


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