E-BANKING SERVICES OF THE MOST POPULAR BANKING WEBSITES IN POLAND IN 2016 – COMPARATIVE ANALYSIS

This paper is focused on comparison of interface quality of mobile access to the services of selected banks. Main factors, which wereused in the comprising process are: safety, availability on the mobile platforms, time and simplicity of task performing, intelligibility, design, comfort, number of functions. Research was made using 4 methods: surveys, corridor tests, expert tests and eyetracking. As a result T-Mobile Banking Services won in three categories: intelligibility, design and simplicity while mBank is better in responsiveness, availability and has more functions to offer

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Comparative Analysis of e-Banking Services in Poland in 2016

Information Systems: Research, Development, Applications, Education - Lecture Notes in Business Information Processing ◽

10.1007/978-3-319-66996-0_4 ◽

2017 ◽

pp. 43-55 ◽

Cited By ~ 4

Author(s):

Witold Chmielarz ◽

Marek Zborowski

Keyword(s):

Comparative Analysis ◽

Banking Services

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Comparative analysis of program packages of Premium banking services

Problemy ucheta i finansov ◽

10.17223/22229388/25/2 ◽

2017 ◽

pp. 15-27

Author(s):

T.V. Schastnaya ◽

◽

A.V. Shishaeva ◽

Keyword(s):

Comparative Analysis ◽

Banking Services

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An analysis of competition in the banking sector of the City of Vladimir

Regional Economics Theory and Practice ◽

10.24891/re.18.4.610 ◽

2020 ◽

Vol 18 (4) ◽

pp. 610-626

Author(s):

K.A. Nefedova ◽

D.O. Maslakova

Keyword(s):

Comparative Analysis ◽

Customer Satisfaction ◽

Banking Sector ◽

Assessment Methods ◽

Banking Services ◽

Evaluation Procedures ◽

Banking Institutions ◽

Consumer Assessment ◽

The City ◽

Further Development

Subject. This article deals with the issues related to the major competitive differentiators of banks, as well as the competitiveness assessment. Objectives. The article aims to develop indicators to assess the competitiveness of banking institutions, conduct a consumer assessment of the attractiveness of the bank, as well as identify leading institutions in the banking services market of the City of Vladimir. Methods. For the study, we used the methods of comparative analysis, and factorial and rating evaluation procedures. Results. The article presents certain methods for assessing the competitiveness in the banking sector. It identifies possible ways to improve the competitiveness of the banks assessed. Conclusions. Comprehensive assessment methods, including methods related to the study and analysis of competitiveness, should be used when forming new areas of development of banking institutions. This will help create an optimal portfolio of services provided and provide higher customer satisfaction. Implementing a timely assessment of the bank's competitiveness should be the basis for its further development and growth.

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The Role Of Distance Banking Services In The Context Of Integration Processes

The American Journal of Management and Economics Innovations ◽

10.37547/tajmei/volume03issue01-07 ◽

2021 ◽

Vol 03 (01) ◽

pp. 28-35

Author(s):

Otabek Maxmadaminovich Melikov ◽

Keyword(s):

Comparative Analysis ◽

Statistical Analysis ◽

Internet Banking ◽

Mobile Banking ◽

Banking Services ◽

Banking Systems ◽

Factors Influencing ◽

Remote Services

This article describes in detail the essence, advantages of "Distance banking services", "Internet-banking" and "Mobile-banking" in the context of integration processes, remote services in the banks of the country and their status. Statistical analysis of users of remote banking systems was carried out, as well as comparative analysis with world indicators. It also suggests the interdependence of factors influencing the development of distance banking services and ways to further improve it.

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Comparative Analysis of Results of Online and Offline Customer Satisfaction & Loyalty Surveys in Banking Services in Montenegro

Journal of Central Banking Theory and Practice ◽

10.1515/jcbtp-2017-0013 ◽

2017 ◽

Vol 6 (2) ◽

pp. 65-76 ◽

Cited By ~ 1

Author(s):

Milorad Jovović ◽

Bojana Femić-Radosavović ◽

Milena Lipovina-Božović

Keyword(s):

Comparative Analysis ◽

Customer Satisfaction ◽

Customer Loyalty ◽

Theory And Practice ◽

Business Success ◽

Banking Services ◽

Positive Effects ◽

Starting Point ◽

Analysis Of Results ◽

Survey Results

Abstract The logic that customer satisfaction is the starting point of marketing and business activities is based on the assumption that customer satisfaction leads to customer loyalty, keeping in mind all of the positive effects that customer loyalty has on business success of an organization. Because of this, marketing and management theory and practice dedicate particular attention to the concepts of customer satisfaction and loyalty. In this paper we will use the surveys of customers of banking services not only to show the levels of their satisfaction and loyalty, but also to make a comparative analysis of data obtained through online and offline research. This approach was made possible because the research was carried out on a sample which was divided in two groups. All of the participants answered the questions from a unique questionnaire, however, one group took the survey via the Internet (online) while data from the other group of participants was collected in the field by using printed questionnaires (offline). The findings of the comparative analysis of online and offline survey results are presented in the final part of the paper.

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A Comparative Study on the Customers’ Motivation to Deal with E-Commerce through E-Banking Services in Saudi Islamic and Conventional Banks

Journal of Public Administration and Governance ◽

10.5296/jpag.v5i3.8221 ◽

2015 ◽

Vol 5 (3) ◽

pp. 71

Author(s):

Mohammed Naif Alotaibi ◽

Professor Mehmet Asutay

Keyword(s):

Saudi Arabia ◽

Comparative Analysis ◽

Comparative Study ◽

Policy Makers ◽

Banking Services ◽

Conventional Banks ◽

Practical Implications ◽

Selection Of

Purpose -The aim of this paper is to investigate the customers’ motivation to deal with e-commerce through e-banking servicesaccording to the perceptions of their customers.Design / methodology / approach - This paper presents the initial findings with the objective of developing an efficient understanding of customers’ preferences based on their opinions and perceptions expressed through a questionnaire survey.Findings - The findings are based on a sample of 198 customers and indicate that the majority of the respondents from both types of banks tend to be equally motivated to deal with e-commerce through e-banking services. The paper also finds that both groups of banks encourage their customers to deal with e-commerce using facilities in Saudi banks.Research limitation / implications - The study has considered only six banks out of the total of 12 in Saudi Arabia. In addition, the research is based on a limited selection of bank customers in three main regions of Saudi Arabia, covering 65.5% of the Saudi population.Practical implications - With reference to practical implications, the findings suggest that the customers’ motivation to deal with e-commerce through e-banking servicescan play an essential rolein expanding dealing with e-commerce in Saudi Arabia.Originality/value – This is the first paper in the area of customers’ motivation to deal with e-commercethrough e-banking serviceson a comparative analysis of Islamic and conventional banks in Saudi Arabia. The findings and implications of the research offers invaluable information to the industry and policy-makers.

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