Conversion Method in Comparative Analysis of e-Banking Services in Poland

2013 ◽  
pp. 227-240 ◽  
Author(s):  
Witold Chmielarz ◽  
Marek Zborowski
Keyword(s):  
Comparative Analysis ◽  
Banking Services ◽  
Conversion Method

scholarly journals A comparative analysis of interface quality of mobile access to the services of selected banks

2017 ◽  
Vol 5 ◽  
pp. 159-166
Author(s):  
Marcin Kurzyna ◽  
Damian Matysiak ◽  
Marek Miłosz
Keyword(s):  
Comparative Analysis ◽  
Mobile Banking ◽  
Mobile Platforms ◽  
Interface Quality ◽  
Banking Services ◽  
Mobile Access ◽  
Main Factors

This paper is focused on comparison of interface quality of mobile access to the services of selected banks. Main factors, which wereused in the comprising process are: safety, availability on the mobile platforms, time and simplicity of task performing, intelligibility, design, comfort, number of functions. Research was made using 4 methods: surveys, corridor tests, expert tests and eyetracking. As a result T-Mobile Banking Services won in three categories: intelligibility, design and simplicity while mBank is better in responsiveness, availability and has more functions to offer

scholarly journals Comparative analysis of program packages of Premium banking services

2017 ◽  
pp. 15-27
Author(s):  
T.V. Schastnaya ◽  
◽  
A.V. Shishaeva ◽  
Keyword(s):  
Comparative Analysis ◽  
Banking Services

An analysis of competition in the banking sector of the City of Vladimir

2020 ◽  
Vol 18 (4) ◽  
pp. 610-626
Author(s):  
K.A. Nefedova ◽  
D.O. Maslakova
Keyword(s):  
Comparative Analysis ◽  
Customer Satisfaction ◽  
Banking Sector ◽  
Assessment Methods ◽  
Banking Services ◽  
Evaluation Procedures ◽  
Banking Institutions ◽  
Consumer Assessment ◽  
The City ◽  
Further Development

Subject. This article deals with the issues related to the major competitive differentiators of banks, as well as the competitiveness assessment. Objectives. The article aims to develop indicators to assess the competitiveness of banking institutions, conduct a consumer assessment of the attractiveness of the bank, as well as identify leading institutions in the banking services market of the City of Vladimir. Methods. For the study, we used the methods of comparative analysis, and factorial and rating evaluation procedures. Results. The article presents certain methods for assessing the competitiveness in the banking sector. It identifies possible ways to improve the competitiveness of the banks assessed. Conclusions. Comprehensive assessment methods, including methods related to the study and analysis of competitiveness, should be used when forming new areas of development of banking institutions. This will help create an optimal portfolio of services provided and provide higher customer satisfaction. Implementing a timely assessment of the bank's competitiveness should be the basis for its further development and growth.

scholarly journals The Role Of Distance Banking Services In The Context Of Integration Processes

2021 ◽  
Vol 03 (01) ◽  
pp. 28-35
Author(s):  
Otabek Maxmadaminovich Melikov ◽  
Keyword(s):  
Comparative Analysis ◽  
Statistical Analysis ◽  
Internet Banking ◽  
Mobile Banking ◽  
Banking Services ◽  
Banking Systems ◽  
Factors Influencing ◽  
Remote Services

This article describes in detail the essence, advantages of "Distance banking services", "Internet-banking" and "Mobile-banking" in the context of integration processes, remote services in the banks of the country and their status. Statistical analysis of users of remote banking systems was carried out, as well as comparative analysis with world indicators. It also suggests the interdependence of factors influencing the development of distance banking services and ways to further improve it.

scholarly journals On the Assessment of e-Banking Websites Supporting Sustainable Development Goals

Energies ◽  
2022 ◽  
Vol 15 (1) ◽  
pp. 378
Author(s):  
Witold Chmielarz ◽  
Marek Zborowski
Keyword(s):  
Sustainable Development ◽  
Public Administration ◽  
Information Society ◽  
Sustainable Development Goals ◽  
Correlation Coefficients ◽  
Banking Services ◽  
Promethee Ii ◽  
Goods And Services ◽  
Conversion Method ◽  
Development Goals

The main aim of this article was to test the authors’ proprietary method (i.e., the conversion method applied to evaluate e-banking services that support sustainable development goals in households, communities, and society). The authors’ conversion method can be applied with the aim of maintaining a balance between households, producers, and public administration services in line with the principles of sustainable development of the information society in Poland. To achieve this goal, the authors identified the differences between the results obtained using the conversion method and the results produced by other methods such as TOPSIS, Promethee II, and PROSA involving the same group of respondents. A hypothesis was made about the existence of significant differences in the results obtained as part of the studies. The research was carried out on a sample of nearly 830 ratings concerning the 27 most popular electronic banks in Poland. As part of the survey, the respondents assessed 18 characteristics (attributes) of the selected banks using a simplified Likert scale. The study was conducted during the pandemic in Poland in 2020. The authors compared the results achieved in the case of the TOPSIS, Promethee II, and PROSA methods and the ones obtained with the application of the conversion method. Then, the ratings of the e-banking websites were arranged in descending order, and the distances between the positions in the rankings obtained by the conversion method and other methods were calculated. In addition, the R2 correlation coefficients were calculated for all combinations of the results received using individual methods. The results showed the greatest differences both in the absolute distances between the positions obtained in the ranking and the lowest value of the R2 correlation coefficient in the case of the conversion method in relation to the other methods. The limitation of the present research resulted from the fact that the study sample included respondents who were all members of the academic environment. The students analyzed in the study were part of a group supporting globalization processes where e-business solutions are widely used. However, the purchases of goods and services both local and foreign made by this group were often limited in scope and value due to a lack of funds. The research results indicate a potential need for improvement of the conversion method.

scholarly journals Comparative Analysis of Results of Online and Offline Customer Satisfaction & Loyalty Surveys in Banking Services in Montenegro

2017 ◽  
Vol 6 (2) ◽  
pp. 65-76 ◽  
Author(s):  
Milorad Jovović ◽  
Bojana Femić-Radosavović ◽  
Milena Lipovina-Božović
Keyword(s):  
Comparative Analysis ◽  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Theory And Practice ◽  
Business Success ◽  
Banking Services ◽  
Positive Effects ◽  
Starting Point ◽  
Analysis Of Results ◽  
Survey Results

Abstract The logic that customer satisfaction is the starting point of marketing and business activities is based on the assumption that customer satisfaction leads to customer loyalty, keeping in mind all of the positive effects that customer loyalty has on business success of an organization. Because of this, marketing and management theory and practice dedicate particular attention to the concepts of customer satisfaction and loyalty. In this paper we will use the surveys of customers of banking services not only to show the levels of their satisfaction and loyalty, but also to make a comparative analysis of data obtained through online and offline research. This approach was made possible because the research was carried out on a sample which was divided in two groups. All of the participants answered the questions from a unique questionnaire, however, one group took the survey via the Internet (online) while data from the other group of participants was collected in the field by using printed questionnaires (offline). The findings of the comparative analysis of online and offline survey results are presented in the final part of the paper.

scholarly journals A Comparative Study on the Customers’ Motivation to Deal with E-Commerce through E-Banking Services in Saudi Islamic and Conventional Banks

2015 ◽  
Vol 5 (3) ◽  
pp. 71
Author(s):  
Mohammed Naif Alotaibi ◽  
Professor Mehmet Asutay
Keyword(s):  
Saudi Arabia ◽  
Comparative Analysis ◽  
Comparative Study ◽  
Policy Makers ◽  
Banking Services ◽  
Conventional Banks ◽  
Practical Implications ◽  
Selection Of

Purpose -The aim of this paper is to investigate the customers’ motivation to deal with e-commerce through e-banking servicesaccording to the perceptions of their customers.Design / methodology / approach - This paper presents the initial findings with the objective of developing an efficient understanding of customers’ preferences based on their opinions and perceptions expressed through a questionnaire survey.Findings - The findings are based on a sample of 198 customers and indicate that the majority of the respondents from both types of banks tend to be equally motivated to deal with e-commerce through e-banking services. The paper also finds that both groups of banks encourage their customers to deal with e-commerce using facilities in Saudi banks.Research limitation / implications - The study has considered only six banks out of the total of 12 in Saudi Arabia. In addition, the research is based on a limited selection of bank customers in three main regions of Saudi Arabia, covering 65.5% of the Saudi population.Practical implications - With reference to practical implications, the findings suggest that the customers’ motivation to deal with e-commerce through e-banking servicescan play an essential rolein expanding dealing with e-commerce in Saudi Arabia.Originality/value – This is the first paper in the area of customers’ motivation to deal with e-commercethrough e-banking serviceson a comparative analysis of Islamic and conventional banks in Saudi Arabia. The findings and implications of the research offers invaluable information to the industry and policy-makers.

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