scholarly journals A comparative analysis of interface quality of mobile access to the services of selected banks

2017 ◽  
Vol 5 ◽  
pp. 159-166
Author(s):  
Marcin Kurzyna ◽  
Damian Matysiak ◽  
Marek Miłosz
Keyword(s):  
Comparative Analysis ◽  
Mobile Banking ◽  
Mobile Platforms ◽  
Interface Quality ◽  
Banking Services ◽  
Mobile Access ◽  
Main Factors

This paper is focused on comparison of interface quality of mobile access to the services of selected banks. Main factors, which wereused in the comprising process are: safety, availability on the mobile platforms, time and simplicity of task performing, intelligibility, design, comfort, number of functions. Research was made using 4 methods: surveys, corridor tests, expert tests and eyetracking. As a result T-Mobile Banking Services won in three categories: intelligibility, design and simplicity while mBank is better in responsiveness, availability and has more functions to offer

scholarly journals Service Quality of Mobile Banking Services in ICICI Bank Limited

2019 ◽  
Vol 12 (05) ◽  
pp. 649-664 ◽  
Author(s):  
R. Ayswarya ◽  
D. Sarala ◽  
P. Muralidharan ◽  
M. Ilankadhir
Keyword(s):  
Service Quality ◽  
Mobile Banking ◽  
Banking Services

scholarly journals Klasifikasi Atribut Pelayanan Mobile Banking dengan Kano Model Berdasarkan Dimensi E-Servqual

2018 ◽  
Vol 2 (2) ◽  
pp. 77
Author(s):  
Imam Safi'i
Keyword(s):  
Customer Satisfaction ◽  
Mobile Banking ◽  
Kano Model ◽  
Banking Services ◽  
One Dimensional ◽  
Model Method ◽  
Dimensional Classification ◽  
Fast Application

This study aims to determine the classification of mobile banking services that improve customer satisfaction based on the dimensions of E-Servqual using the Kano Model method. The classification is needed so that the banks were able to make improvements and innovations in the performance of the quality of their mobile banking services. From the results of data processing using Kano, it is known that the service attributes that need to be improved are the m-banking facility, which features a cash withdrawal service via ATM. This will have a major impact on customer satisfaction because these attributes have the highest satisfaction coefficient value of 0.67 in one-dimensional classification. Furthermore, service attributes that need to be improved and innovated are m-banking has a fast application reactivation service with a satisfaction coefficient of 0.61 in the attractive classification

Exploring the Dimensions of Mobile Banking Service Quality

2016 ◽  
Vol 3 (3) ◽  
pp. 60-76 ◽  
Author(s):  
Nabila Nisha
Keyword(s):  
Mobile Phone ◽  
Information Quality ◽  
Banking Sector ◽  
Service Providers ◽  
Mobile Banking ◽  
Banking Services ◽  
Banking Service ◽  
Delivery Services ◽  
Facilitating Conditions

Today, mobile phone is an essential part of the lives of most people – a reason why, banking sector and mobile phone service providers have teamed up to provide banking services to customers via mobile phones. However, customers often are critical of the quality of such alternative financial delivery services provided by banks. The aim of this paper is to examine the underlying factors and service qualities that can influence customers' behavioral intentions towards the use of mobile banking services in Bangladesh. The hybrid model in this study identifies service qualities like reliability, privacy, information quality, responsiveness and empathy that capture customers' overall perceptions of the performance of mobile banking services. In addition, other factors like performance expectancy, effort expectancy and facilitating conditions significantly influence customers' intention to use such services. Implications of these findings provide practical recommendations to banking industry, and directions for further work from the perspective of Bangladesh.

scholarly journals The Role Of Distance Banking Services In The Context Of Integration Processes

2021 ◽  
Vol 03 (01) ◽  
pp. 28-35
Author(s):  
Otabek Maxmadaminovich Melikov ◽  
Keyword(s):  
Comparative Analysis ◽  
Statistical Analysis ◽  
Internet Banking ◽  
Mobile Banking ◽  
Banking Services ◽  
Banking Systems ◽  
Factors Influencing ◽  
Remote Services

This article describes in detail the essence, advantages of "Distance banking services", "Internet-banking" and "Mobile-banking" in the context of integration processes, remote services in the banks of the country and their status. Statistical analysis of users of remote banking systems was carried out, as well as comparative analysis with world indicators. It also suggests the interdependence of factors influencing the development of distance banking services and ways to further improve it.

scholarly journals The Technological Process Pattern Of Potato Root Harvester

2019 ◽  
Author(s):  
S. Hrushetskyi ◽  
А. Rud ◽  
І. Semenyshyna ◽  
Ie. Medvediev
Keyword(s):  
Comparative Analysis ◽  
Technological Process ◽  
Biological Properties ◽  
Potato Storage ◽  
Potato Root ◽  
Technological Processes ◽  
Western Market ◽  
Main Factors ◽  
Potato Growth

Introduction. To represent our national goods at the Western market it is necessary to ensure, first of all, the competitiveness of local products through complex mechanization of technological processes, labour costs reduction, increasing yields and quality of received products. The aim of the research is to provide the comparative analysis of technology and machines for potato harvesting, to determine the main factors that influence the agricultural technical indicators of harvesting equipment, to develop technological process patterns and to examine the strategies for improving the potato root-and-harvest machines. Methods and methodology. The research was carried out on the basis of technological and constructional analysis of technology and machines for potato harvesting. The methods of comparison and mathematical modelling of technological processes were used in the study. The research studies of Ukrainian and foreign scientists on technology and machines for potato harvesting were used as information base of our paper. Results. A comparative analysis of technology and machines for potato harvesting made it possible to determine the main factors that influence the agricultural performance of harvesting machinery and to develop the technological process for a digger, a double-loader digger and a harvester (harvesting machines). A theoretical model of the technological processes of harvesting machines includes both uncontrolled and controlled factors that influence the choice of a potato harvesting technology of a digger, a double-loader digger and a harvester. Nevertheless, the first factors are connected, primarily, with the conditions of potato growth and its biological properties, and the second factors deal with the organizational and technical measures, including the improvement of the working bodies of machines (cutting, dirt digging through, top separation, longitudinal hump with cut roller and other constructive and kinematic parameters), quality of received products, length and terms of potato storage, available farming human resources, free vehicle in the period of harvesting, farm potato storage, farm equipment for potato cleaning and sorting.

Factors Affecting User Intention Towards Mobile Banking Applications in Henan, China

2022 ◽  
pp. 362-375
Author(s):  
Shi Chao ◽  
Chee Yoong Liew ◽  
Abdul Samad Shibghatullah
Keyword(s):  
Mobile Applications ◽  
Rapid Development ◽  
Pearson Correlation ◽  
Mobile Banking ◽  
User Intention ◽  
Banking Services ◽  
Factors Affecting ◽  
The People ◽  
Mobile Banking Applications

With the rapid development of mobile applications, the people of China have become increasingly dependent on mobile finance applications such as Alipay, WeChat pay, and some other finance applications. These finance applications seriously affect the number of mobile banking users. Hence, it is important to investigate the factors affecting the users' intention of mobile banking users. In this research, quantitative technique via survey research was used. The sample data was collected from Henan, China. The data collected were analysed with Pearson correlation analysis as well as multiple regression analysis. The results of the analyses show that client demand, banking services, and quality of mobile applications possess significant relationships with users' intention. Among these independent variables, the quality of mobile applications possess the strongest positive relationships with user intention followed by banking services and client demand.

scholarly journals An Integrated DEMATEL-ANP Approach for Mobile Banking Adoptions in China Market

2020 ◽  
Vol 2020 ◽  
pp. 1-19
Author(s):  
Xiaoning Zhu ◽  
Rui Yan ◽  
Tian xing Xu
Keyword(s):  
Comprehensive Evaluation ◽  
Rapid Development ◽  
Internet Usage ◽  
Mobile Banking ◽  
Banking Services ◽  
Financial Innovations ◽  
The Past ◽  
China Market ◽  
Chinese Banks ◽  
Main Factors

With the rapid development of the mobile device and Internet usage, the mobile banking has seen remarkable growth across the world, especially in the past few years, as one of the emerging financial innovations. This paper attempts to explore the mobile banking services offered by selected commercial Chinese banks. The main data of this study were obtained through the comprehensive evaluation of mobile banking services. The DEMATEL-ANP method was used to evaluate the main factors influencing the adoption of mobile banking. The results show that there is still big space for the improvement of the mobile banking services for the selected Chinese banks. The management significance and suggestions for these banks are also discussed.

scholarly journals Kualitas Mobile Banking Terhadap Kepuasan Nasabah Bank BRI (Studi Pada Pengguna BRI Mobile di Kota Depok)

2020 ◽  
Vol 7 (1) ◽  
pp. 24-31
Author(s):  
Ratnawaty Marginingsih
Keyword(s):  
Customer Satisfaction ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Mobile Banking ◽  
Banking Efficiency ◽  
Banking Services ◽  
Descriptive Research ◽  
Utilization Of Technology ◽  
Financial Transactions

Abstract  - The utilization of technology in the banking industry such as mobile banking or often referred to as m-banking provides convenience in financial transactions. There are services on mobile banking, covering payments transfer, history, and others.The use of mobile banking services in cell phones allow that customers can more easily to run their banking activities indefinitely space and time.This study aims to determine the effect of the quality of mobile banking services on BRI Bank customer satisfaction in the city of Depok. A total of 100 respondents were surveyed online using the convenience sampling method. The form of research used is descriptive research with a quantitative approach. The data is processed using multiple linear regression analysis. The results of this study are obtained partially and simultaneously the quality of service using the variables reliability and responsiveness, assurance and security, convenience in banking, mobile banking efficiency and easy to use on customer satisfaction to obtain positive and significant results. This shows that good service is one of the keys to the success of an organization Keywords : Service Quality, Customer Satisfaction, Mobile Banking

scholarly journals Pengaruh Kualitas Sistem Mobile Banking terhadap Laba Bersih dengan Penggunaan Sebagai Variabel Intervening

2020 ◽  
Vol 15 (2) ◽  
pp. 1-8
Author(s):  
Taufan Adi Kurniawan ◽  
Dewi Kusuma Wardani ◽  
Ely Jupita Lestari
Keyword(s):  
Primary Data ◽  
Mobile Banking ◽  
System Quality ◽  
Banking Services ◽  
Software Application ◽  
Net Benefits ◽  
Relationship Of ◽  
The Relationship ◽  
Positive Effect

The main objective of this study is to determine whether the quality of the system can affect the net benefits of using mobile banking both directly and through the variable of mobile banking usage. The type of data used is primary data. The data is taken from distributed questionnaire to BRI bank customers in Yogyakarta using mobile banking services. The sampling method used is convenience sampling. Data were analyzed using Partial Least Squares (PLS) available in SmartPLS 3.0 software application. the results of this study indicate that the quality of the system has a positive effect on usage. System benefits have a direct positive effect on net benefits. Usage is not an intervening variable in the relationship of system quality to net benefits.

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