scholarly journals Innowacje w wymiarach jakości usług zdrowotnych w percepcji pacjentów przychodni publicznej opieki zdrowotnej / Innovation in health care service quality dimensions in patients of the public health care centers perception

2016 ◽  
Author(s):  
Grzegorz Zieliński
Keyword(s):  
Public Health ◽  
Health Care ◽  
Service Quality ◽  
Care Service ◽  
Health Care Service ◽  
Public Health Care ◽  
The Public ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
Health Care Centers

Variability of adverse events in the public health-care service of the Tuscany region

2017 ◽  
Vol 12 (7) ◽  
pp. 1033-1042 ◽  
Author(s):  
Sara Albolino ◽  
Riccardo Tartaglia ◽  
Tommaso Bellandi ◽  
Elisa Bianchini ◽  
Giancarlo Fabbro ◽  
...  
Keyword(s):  
Public Health ◽  
Health Care ◽  
Adverse Events ◽  
Care Service ◽  
Health Care Service ◽  
Public Health Care ◽  
The Public

scholarly journals Health Care Service Quality and Its Impact on Patient Satisfaction “Case of Al-Bashir Hospital”

2017 ◽  
Vol 12 (9) ◽  
pp. 136
Author(s):  
Rula Al-Damen
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Care Service ◽  
Health Care Service ◽  
Perceived Health ◽  
Statistical Techniques ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
The Impact

This study aimed to measure the impact of perceived health care service quality on patient satisfaction at a major government hospital in Jordan. For this purpose, the study developed an instrument based on modified ‘SERVQUAL’ using five service quality dimensions, namely: empathy, tangible, reliability, responsiveness and assurance. A survey was conducted to collect data with a total of 448 outpatient participants. Statistical techniques such as descriptive and inferential statistical techniques were employed to test the hypotheses. Results show that there is an impact of perceived health care service quality on overall patient satisfaction. Reliability had the most influence, followed by empathy and assurance. The study provided a set of recommendations.

scholarly journals An Empirical study on availability of Health Care Services in Zarol village as per the Indian Public Health Standards

2019 ◽  
Vol 10 (1) ◽  
pp. 216
Author(s):  
Anupam Mitra ◽  
Shivangi Shukla
Keyword(s):  
Public Health ◽  
Health Care ◽  
Empirical Study ◽  
Service Quality ◽  
Health Care Services ◽  
Public Health Care ◽  
Care Services ◽  
Health Standards ◽  
Quality Dimensions ◽  
Service Quality Dimensions

An Empirical study on the topic of an availability of Health care services in Zarol village as per the Indian Public Health Standards has been undertaken with the main objective to find out the prevailing gap between expected health standards and actual Indian Public health standards. The study was descriptive in nature. A sample of 80 respondents were undertaken for survey. Data were collected through structured closed ended questionnaire by using Non-probability convenience sampling method through personally interviewing the respondents. The analysis was done by using various tests in SPSS. The Service Quality Dimensions were used to measure the Service Quality Assurance of Public Health care services.  

Evidence-based physiotherapy clinical practice in the public health-care service in Ecuador

2018 ◽  
Vol 24 (1) ◽  
pp. e1745
Author(s):  
Verónica Cobo-Sevilla ◽  
Italo de Oliveira-Ferreira ◽  
Lenin Moposita-Baño ◽  
Valeria Paredes-Sánchez ◽  
Joshua Ramos-Guevara
Keyword(s):  
Public Health ◽  
Health Care ◽  
Clinical Practice ◽  
Care Service ◽  
Health Care Service ◽  
Public Health Care ◽  
Evidence Based ◽  
The Public

scholarly journals History of dermatology and venereology in Serbia - part III/1: Dermatovenereology in Serbia from 1881 - 1918

2009 ◽  
Vol 1 (3) ◽  
pp. 123-127
Author(s):  
Bosiljka M. Lalević-Vasić
Keyword(s):  
Public Health ◽  
Health Care ◽  
Care Service ◽  
Health Care Service ◽  
Public Health Care ◽  
Military Hospital ◽  
Venereal Diseases ◽  
History Of Dermatology ◽  
History Of ◽  
The Military

Abstract This paper deals with the period from 1881 to 1918, when the following Sanitary Laws were passed: Law on the Organization of the Sanitary Profession and Public Health Care (1881), which implemented measures for protection from venereal diseases, as well as restriction of prostitution; Public Sanitary Fund (1881), with independent budget for health care; Announcement on Free of Charge Treatment of Syphilis (1887). Dermatovenereological Departments were also founded: in the General Public Hospital in Belgrade (1881), and in the General Military Hospital (1909). The Hospital in Knjaževac for Syphilis was reopened (1881), as well as mobile and temporary hospitals for syphilis, and a network of County and Municipality hospitals. The first Serbian dermatovenereologist was Dr. Jevrem Žujović (1860 - 1944), and then Dr. Milorad Savićević (1877 - 1915). Skin and venereal diseases were treated by general practitioners, surgeons, internists and neurologists. Although Dr. Laza Lazarević (1851 - 1890) was not a dermatologist, but a physician and a writer, he published three papers on dermatovenereology, whereas Dr. Milorad Godjevac (1860 - 1933) wrote an important study on endemic syphilis. From 1885 to 1912, organization of dermatovenereology service has significantly improved. Considering the fact that archive documents are often missing, only approximate structure of diseases is specified: in certain monthly reports in Zaječar, out of all the diseased persons, 45% had skin or venereal diseases, while in Užice the number was 10.5%, which points to different distribution of these diseases. High percentage of dermatovenereology diseases was caused by high frequency of venereal diseases and syphilis. During the war: 1912 - 1918, the military medical service dominated, and in 1917 Prince Alexander Serbian Reserve Hospital was founded in Thessaloniki with a Department for Skin and Venereal Diseases. During this period, work of the Civilian Health Care Service was interrupted, consequently leading to a considerable aggravation of public health.

Studying the efficiency of inpatient and outpatient pharmacies using lean manufacturing

2014 ◽  
Vol 27 (3) ◽  
pp. 255-267 ◽  
Author(s):  
Abdelhakim Abdelhadi ◽  
Mwafak Shakoor
Keyword(s):  
Service Quality ◽  
Lean Manufacturing ◽  
Care Service ◽  
Health Care Service ◽  
Public Health Care ◽  
Efficiency Measure ◽  
Content Type ◽  
The Public ◽  
Takt Time ◽  
Managerial System

Purpose – The purpose of this paper is to present a new approach to measure the service quality provided by a public health-care service provider using the lean manufacturing concept. The research shows that the adoption of lean manufacturing principles and methodologies may be used as a measure for efficiency. The relative efficiency measure concept is introduced. Design/methodology/approach – The inpatient and outpatient pharmacies providing medicines to the public at a large regional hospital in the southern part of the Kingdom of Saudi Arabia were the focus of this study. The lean manufacturing concept is used as a method to improve the service quality and reduce the time needed to deliver the medicine by comparing the efficiency between these two pharmacies based on a metric used in lean manufacturing called takt time. A team was formed to study the current situation, and recommendations based on lean manufacturing were suggested for implementations. Findings – The research shows that the adoption of lean manufacturing principles and methodologies may be used as an efficiency measure to compare between different departments working under the same managerial system. Originality/value – The results presented in this paper are reliable, objective and may be generalized for measuring the relative performance efficiency between several departments providing the same type of services.

Vascular dementia in a Brazilian public health care service specialized in cognitive disorders using NINDS-AIREN criteria

2009 ◽  
Vol 283 (1-2) ◽  
pp. 298-299
Author(s):  
J.I. Siqueira-Neto ◽  
O.M. Pontes-Neto ◽  
J.D.V. Castro ◽  
L. Wichert-Ana ◽  
F.A.C. Vale ◽  
...  
Keyword(s):  
Public Health ◽  
Health Care ◽  
Vascular Dementia ◽  
Care Service ◽  
Health Care Service ◽  
Cognitive Disorders ◽  
Public Health Care
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