scholarly journals Organization Culture and Quality Management System: A Systematic Literature Review

2021 ◽  
Vol 16 (1) ◽  
pp. 150-180
Author(s):  
Rafael Augusto de Oliveira Sanches ◽  
Eric de Paula Ferreira ◽  
Fernando Silva Parreiras
Keyword(s):  
Organizational Culture ◽  
Quality Management ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Management System ◽  
Materials Science ◽  
Quality Management System ◽  
Industrial Sector ◽  
System Quality ◽  
Open Access Journals

Purpose – Aiming to fulfill the need to consolidate and carry out a critical analysis of the studies developed on Organizational Culture and Quality Management Systems, this study aims to understand the relationship between these concepts through a systematic review of the literature. Design/methodology/approach – This study is descriptive and is predominantly classified as a quantitative approach. Using the systematic literature review technique, publications contained in the Materials Science & Engineering Database, Emerald Insight, OneFile (GALE), Taylor & Francis Online - Journals, ScienceDirect Journals (Elsevier), Elsevier (CrossRef), Directory of databases were analyzed Open Access Journals (DOAJ), MEDLINE / PubMed (NLM), Library & Information Science Collection and Springer (CrossRef) and 22 studies that deal with the topics in an integrated manner were used. Findings – The analysis shows that the Cameron and Quinn (2011) and Hofstede (2003) models are the most used. Regarding the business sectors in which studies were carried out, no research relating to the topics studied in utilities companies had been carried out, with most of the studies (38%) carried out in companies in the industrial sector. Originality/value – With regard to aspects of quality management relating to organizational culture, there is a balance between the hard and soft elements in the literature and that most studies put forward the management levels of companies as the target audience for the data source. Keywords - Organizational Culture, Management System, Quality Management System, Systematic Literature Review.

Lessons learned from quality management system ISO 9001:2015 certification: practices and barrier identification from Brazilian industrial companies

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Luís César Ferreira Motta Barbosa ◽  
Otávio José de Oliveira ◽  
Marcio Cardoso Machado ◽  
Ana Clara Tomaz Morais ◽  
Patrícia Maria Bozola ◽  
...  
Keyword(s):  
Quality Management ◽  
Management System ◽  
Production Efficiency ◽  
Quality Management System ◽  
Industrial Sector ◽  
Lessons Learned ◽  
Iso 9001 ◽  
Content Type ◽  
Previous Version ◽  
Industrial Companies

PurposeThis study used a qualitative approach on five case studies in Brazilian industrial companies. The research used interviews, document analysis and on-site visits to collect and analyze data. The companies were selected based on the following criteria: operating in the industrial sector, updating their quality management system (QMS) process to ISO 9001: 2015 and agreeing to participate in this study.Design/methodology/approachThis article aims to investigate the strategies of industrial companies adopted for ISO-9001:2015 certification in light of the six major advances concerning the previous version. Thus, QMS of other organizations can incorporate identified lessons learned, whether certified or not.FindingsThe main finding of the research is the systematization of a set of lessons learned in the experiences of implementing the six significant advances of ISO 9001 concerning the previous version by industrial companies in the State of São Paulo in Brazil. These lessons can and should be used by other organizations to improve their QMSs.Practical implicationsThe practices identified in this empirical research can serve as benchmarking to assist quality managers from other companies in QMS certification based on ISO 9001: 2015 or even those not certified but interested in updating their QMSs. Therefore, lessons learned can significantly minimize efforts to improve your projects, processes, products and services. These findings can also help industrial companies improve their production efficiency and effectiveness through quality improvement.Originality/valueThe main novelty of the research is the consolidation of theoretical and practical analysis of the main changes in the latest version of the ISO 9001 standards. The efforts to fulfill those changes result in lessons learned. The “lessons learned” will form a new block of knowledge that will subsidize theoretical (new research) and practical (formulation of a new ISO 9001 standard and helps quality managers improve their systems).

scholarly journals Quality Costs Using Extended PAF Model in Company with Quality Management System

Auspicia ◽  
2020 ◽  
pp. 7-22
Author(s):  
Kateřina Raková ◽  
Kateřina Kovářová
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001 ◽  
Environmental Damage ◽  
Damage Evaluation ◽  
Effective Management ◽  
System Quality ◽  
Total Quality ◽  
Quality Costs

ABSTRACT: For effective management of each company, it is important to have the most accurate overview of your costs, and this also applies to quality management. Within the framework of compliance with the principles of management according to ISO 9001, this is a process principle and the principle of continuous improvement. Organizations can use different models for this. The main goal of the paper was to find out whether in a specific company with an established quality management system, quality expenditures are effectively spent on the basis of the extended PAF model (Prevention Appraisal and Failure). The development of total quality costs in the years 2003-2017 in thous. CZK, in the costs of external and internal defects, wasted investments and opportunities, environmental damage, evaluation expenses and expenses on prevention and improvement. The share of individual quality expenditures was also monitored against sales, the values of which for all groups of expenditures were within the recommended range, so it can be stated that due to production, the performance of the quality management system according to the PAF model is at a good level.

Organization Behaviour and Development-Related Issues in Effective Implementation of ISO 9001

2013 ◽  
Vol 64 (2) ◽  
Author(s):  
Zahra Ramzanpour Nargesi ◽  
Ali Mohammad Baniani ◽  
Masoud Rahiminezhad Galankashi ◽  
Farhad Ziaei ◽  
Seyed Mojib Zahraee ◽  
...  
Keyword(s):  
Organizational Culture ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Meta Analysis ◽  
Strategic Decision ◽  
Iso 9001 ◽  
Related Data ◽  
Effective Implementation ◽  
Team Working

The demand for ISO 9001 certification is increasing, both from the public and private sectors. The adoption of a quality management system should be a strategic decision of an organization. The design and implementation of an organization's quality management system is influenced by varying needs, particular objectives, the products provided, the processes employed and the size and structure of the organization.  It is necessary to explore the issues related to effective implementation of ISO 9001. The objective of this article is to scrutinize the OBD issues, facts, and problems related to implementing ISO 9001 in various industries in order to collect and categorize these factors and issues for finding common critical factors. Authors tried to find related data from each industry with the aim of internet, observation, interview, and questionnaire. After data collection, the Meta analysis will be used to achieve probable common factors or factors that have had more influence on implementing ISO9001 successfully. The influential issues in effective implementation of ISO9001 can be classified into internal and external issues. There are several OBD-related issues like organizational culture, leadership commitment, team working and communication that have a crucial role in this area. The three most important OBD–related issues are organizational culture, leadership commitment and team working.

scholarly journals A Case for Systematic Quality Management in Mosquito Control Programmes in Europe

2021 ◽  
Vol 18 (7) ◽  
pp. 3478
Author(s):  
Antonios Michaelakis ◽  
Fabrizio Balestrino ◽  
Norbert Becker ◽  
Romeo Bellini ◽  
Beniamino Caputo ◽  
...  
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Mosquito Control ◽  
Mosquito Species ◽  
System Quality ◽  
Control Programs ◽  
Formal Quality ◽  
Control Programmes ◽  
Invasive Mosquito

The recent spread of invasive mosquito species, such as Aedes albopictus and the seasonal sporadic transmission of autochthonous cases of arboviral diseases (e.g., dengue, chikungunya, Zika) in temperate areas, such as Europe and North America, highlight the importance of effective mosquito-control interventions to reduce not only nuisance, but also major threats for public health. Local, regional, and even national mosquito control programs have been established in many countries and are executed on a seasonal basis by either public or private bodies. In order for these interventions to be worthwhile, funding authorities should ensure that mosquito control is (a) planned by competent scientific institutions addressing the local demands, (b) executed following the plan that is based on recommended and effective methods and strategies, (c) monitored regularly by checking the efficacy of the implemented actions, (d) evaluated against the set of targets, and (e) regularly improved according to the results of the monitoring. Adherence to these conditions can only be assured if a formal quality management system is adopted and enforced that ensures the transparency of effectiveness of the control operation. The current paper aims at defining the two components of this quality management system, quality assurance and quality control for mosquito control programs with special emphasis on Europe, but applicable over temperate areas.

scholarly journals Implementasi Sistem Manajemen Mutu ISO 9001:2008 di MAN 3 Sleman (Upaya Meningkatkan Mutu Guru Mata Pelajaran PAI)

2020 ◽  
Vol 7 (1) ◽  
pp. 33-41
Author(s):  
Muhammad Rofiq Anwar
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Educational Institution ◽  
Research Field ◽  
Iso 9001 ◽  
Quality Data ◽  
System Quality ◽  
Advantages And Disadvantages

Peneliti ini memfokuskan pada Impelementasi Sistem Manajemen Mutu ISO 9001:2008 di MAN 3 Sleman dalam Upaya Peningkatan Mutu Guru Mata Pelajaran PAI. Jenis penelitian ini menggunakan penelitian lapangan (field reseach) yang bersifat kualitatif dengan mengambil latar MAN 3 Sleman. Pendekatan yang digunakan adalah kualitatif. Subyek penelitian ini adalah kepala madrasah, wakil kepala madrasah MAN 3 Sleman, guru Man 3 Sleman, guru BK, dan siswa MAN 3 Sleman sedangkan obyek penelitiannya berkaitan dengan Implementasi Sistem Manajemen Mutu ISO 9001:2008 di Man 3 Sleman (Upaya Peningkatan Mutu Guru PAI).. Hasil penelitian menunjukkan bahwa Implementasi Sistem Manajemen Mutu ISO 9001:2008 sangat tepat dalam Upaya peningkatan Mutu Guru Mata Pelajaran PAI. Impelementasi sistem manajemen mutu ISO 9001:2008 sudah dilakukan dengan sangat baik. Dalam upaya peningkatan mutu guru mapel PAI melalui sistem manajemen mutu ISO 9001:2008,  MAN 3 Sleman melalui peningkatan kompetensi pedagogik dan kompetensi profesionalisme. Terdapat faktor kelebihan dan kekurangan dalam melaksanakan implementasi sistem manajemen mutu ISO 9001:2008 (upaya peningkatan mutu guru PAI di MAN 3 Sleman). Kelebihannya yaitu adanya keteraturan dan ketertiban diberbagai lini karena sesuai standar sasaran mutu. Sedangkan kekurangannya adalah masih ada beberapa guru PAI yang kurang sadar akan pentingan penerapan sistem manajemen tersebut. . ABSTRACT this research focus on advanced of education depends on the management system /management in an educational institution, especially religious-based educational institutions such as MAN 3 Sleman. This research is a field research (field reseach) that is qualitative, by taking the background MAN 3 Sleman. The approach used a qualitative. The subjects of this research are head of madrasah, deputy head of madrasah MAN 3 Sleman, teacher of 3 Sleman, BK teacher, and student of MAN 3 Sleman while the object of research is related to Implementation of Quality Management System ISO 9001: 2008 in Man 3 Sleman (Improvement Effort of PAI Teacher Quality) . Data collection is done by conducting observation, interview and documentation. The results show that the Implementation of ISO 9001: 2008 Quality Management System is very appropriate in Improving Quality Teachers of PAI Subject Teachers. Impelementasi quality management system ISO 9001: 2008 has been done well. In an effort to improve the quality of PAI mapel teachers through ISO 9001: 2008 quality management system, Man 3 Sleman through the path of pedagogic competence improvement and professionalism competence. There are advantages and disadvantages in implementing the system quality management of ISO 9001: 2008 in an effort to improve the quality of PAI teachers in MAN 3 Sleman. The excess is the existence of order and order in various lines because according to the standard of quality objectives. While the drawback is there are still some PAI teachers who are less aware of the importance of the implementation of the management system.  

scholarly journals Does Culture, Motivation, Competence, Leadership, Commitment Influence Quality Performance?

2019 ◽  
Vol 7 (2) ◽  
pp. 201
Author(s):  
Agus Purwanto ◽  
Masduki Asbari ◽  
Priyono Budi Santoso
Keyword(s):  
Organizational Culture ◽  
Quality Management ◽  
Management System ◽  
Structural Equation ◽  
Manufacturing Industry ◽  
Quality Management System ◽  
Equation Model ◽  
Quality Performance ◽  
Leadership Motivation ◽  
Culture Motivation

The purpose of this study is to analyze the influence of  leadership, motivation, competence, commitment, and organizational culture on the implementation performance of the Quality Performance at a packaging manufacturing industry. The study sample as population is all 300 employees of packaging industry. The analysis of this study uses SEM (Structural Equation Model) with LISREL software program version 8.70. The results show that leadership and organizational culture have significant influence on the implementation performance of quality management system, while motivation, competence and commitment do not affect the implementation performance of the quality management system.

scholarly journals A proposal of model for a quality management system in research testing laboratories

2021 ◽  
Author(s):  
Silvia Martínez-Perales ◽  
Isabel Ortiz-Marcos ◽  
Jesús Juan Ruiz
Keyword(s):  
Quality Management ◽  
Literature Review ◽  
Management System ◽  
Quality Management System ◽  
Testing Laboratory ◽  
Agile Methodology ◽  
Testing Laboratories ◽  
Peculiar Nature ◽  
Broad Consensus

AbstractThere is a broad consensus on the importance and advisability of testing laboratories adopting a Quality Management System (QMS) to support their work, no matter they are industrial or research oriented. However, laboratories involved in R&D have specific difficulties to implement a QMS due to the peculiar nature of their activity. This paper analyzes the main challenges and difficulties found by professionals when implementing a QMS in a research testing laboratory, based on the literature review and a questionnaire with 86 laboratories participating performed in collaboration with RedLab (Red de Laboratorios de la Comunidad de Madrid). After this analysis, a set of requirements for the competence of research testing laboratories based on ISO/IEC 17025 and UNE 166002 is defined, and an agile methodology for the fulfilment of these requirements is proposed.

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