The Effect of Consumers’ Perceived Value and Trust on Adoption Intention of Artificial Intelligent Assistant

2021 ◽  
Vol 17 (1) ◽  
pp. 17-40
Author(s):  
Minxin Zhang ◽  
◽  
Jin-Myong Lee
Keyword(s):  
Perceived Value ◽  
Artificial Intelligent ◽  
Intelligent Assistant ◽  
Adoption Intention

"Consumer Perception and Adoption Intention of Artificial Intelligent Speaker: Non-Users Perspective"

2019 ◽  
Vol 30 (2) ◽  
pp. 193-213 ◽  
Author(s):  
Jin-Myong Lee ◽  
Minji Jung ◽  
Jurae Lee ◽  
Ye-eun Kim ◽  
Chiyeon An
Keyword(s):  
Consumer Perception ◽  
Artificial Intelligent ◽  
Adoption Intention

scholarly journals Understanding FinTech Platform Adoption: Impacts of Perceived Value and Perceived Risk

2021 ◽  
Vol 16 (5) ◽  
pp. 1893-1911
Author(s):  
Jianli Xie ◽  
Liying Ye ◽  
Wei Huang ◽  
Min Ye
Keyword(s):  
Perceived Risk ◽  
Perceived Value ◽  
Future Research ◽  
It Adoption ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Adoption Research ◽  
Adoption Intention ◽  
Core Construct

FinTech platforms are one of the most important elements in the rapidly digitized world’s economy. This study investigates the factors that affected individuals’ acceptance of FinTech services, especially on internet wealth management platforms. The current research extends the unified theory of acceptance and use of technology (UTAUT) published by MIS Quarterly with integrated financial consumption attributes (i.e., perceived value and perceived risk) alongside the core construct of UTAUT. Data were collected from an established survey company. The empirical results indicate that perceived value, perceived risk, and social influence are strongly related to individuals’ FinTech adoption intention, whereas performance expectancy, effort expectancy, and perceived risk affect individuals’ perceived value, which in turn influences adoption intention. The proposed FinTech adoption model could contribute to information technology (IT) adoption research by extending the UTAUT in which individuals’ performance expectancy and effort expectancy affect their adoption intention indirectly through perceived value. Finally, the implications of the proposed new model for future research and FinTech practice are discussed.

Sentiment Analysis Technologies in AliMe — An Intelligent Assistant for E-commerce

2021 ◽  
pp. 2050016
Author(s):  
Shuangyong Song ◽  
Chao Wang ◽  
Siyang Liu ◽  
Haiqing Chen ◽  
Huan Chen ◽  
...  
Keyword(s):  
Sentiment Analysis ◽  
Customer Service ◽  
User Satisfaction ◽  
Business Value ◽  
Analysis Framework ◽  
Artificial Intelligent ◽  
Single Task ◽  
Sentiment Detection ◽  
Intelligent Assistant ◽  
Key Techniques

In this paper, we introduce a sentiment analysis framework and its corresponding key techniques used in AliMe, an artificial intelligent (AI) assistant for e-commerce customer service, whose fundamental ability of sentiment analysis provides support for five upper-layer application modules: user sentiment detection, user sentiment comfort, sentimental generative chatting, user service quality control and user satisfaction prediction. Detailed implementation of each module is demonstrated and experiments show our framework not only performs well on each single task but also manifests its competitive business value as a whole.

scholarly journals Financial institutions using social media – do consumers perceive value?

2016 ◽  
Vol 34 (1) ◽  
pp. 9-36 ◽  
Author(s):  
Paula Dootson ◽  
Amanda Beatson ◽  
Judy Drennan
Keyword(s):  
Social Media ◽  
Financial Institutions ◽  
Financial Institution ◽  
Perceived Value ◽  
Perceived Usefulness ◽  
Content Type ◽  
Time Points ◽  
Intention To Adopt ◽  
Adoption Intention

Purpose – The purpose of this paper is to examine consumer perceptions of value of financial institutions using social media to interact with consumers; if overall perceived value predicts a consumer’s intention to adopt, and if intention predicts self-reported adoption of social media to interact with a financial institution; and if perceptions of value in using social media to interact with a financial institution changes over time. Design/methodology/approach – Self-administered surveys were run at two time points; 2010 and 2014. Data were analyzed using multiple and mediated regressions, and t-tests. Comparisons are made between the two time points. Findings – Perceived usefulness, economic value, and social value predicted overall perceived value, which in turn predicted a consumer’s intention to adopt social media to interact with a financial institution. At Time 2, adoption intention predicted self-reported usage behavior. Finally, there were significant differences between perceptions across Time 1 and 2. Research limitations/implications – The implications of the research highlight the importance of overall perceived value in the role of adoption intention, and that at Time 2, adoption intention predicted self-reported adoption to read and share content. A reduction in perceptions of value and intentions from Time 1 to Time 2 could be explained by perceptions of technology insecurity. In future studies, the authors recommend examining inhibitors to adoption including hedonic value. Practical implications – The findings suggest that consumers will use social media if the sector creates and clearly articulates consumer value from using social media. The sector also needs to address technology security perceptions to increase usage of social media. Originality/value – This paper is one of the first to investigate the consumer’s perspective in social media adoption by financial institutions, by exploring the role of value in consumer adoption and usage of social media.

Perceived value and adoption intention for electric vehicles in Korea: Moderating effects of environmental traits and government supports

Energy ◽  
2018 ◽  
Vol 159 ◽  
pp. 799-809 ◽  
Author(s):  
Moon-Koo Kim ◽  
Jeesun Oh ◽  
Jong-Hyun Park ◽  
Changlim Joo
Keyword(s):  
Electric Vehicles ◽  
Perceived Value ◽  
Moderating Effects ◽  
Adoption Intention
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