Marital Status dan Gender: Investigasi Kepuasan Kerja Karyawan Hotel

2019 ◽  
Vol 10 (1) ◽  
pp. 101-106
Author(s):  
Rian Andriani ◽  
Disman Disman
Keyword(s):  
Job Satisfaction ◽  
Marital Status ◽  
Interpersonal Relations ◽  
Control Variable ◽  
Frontline Employees ◽  
Customer Perceptions ◽  
Employee Job Satisfaction ◽  
Cross Tabulation ◽  
And Gender ◽  
The City

Abstract. For employees in the hospitality industry, employee job satisfaction is an important factor because it will affect customer perceptions of service. Job satisfaction is an interesting topic to discuss, favoring companies in the field of research services at the front line. Companies must improve and enhance job satisfaction, through control variables that can increase job satisfaction such as marital status (single or married) and gender differences (male or female). This study discusses analyzing any indicators that give high priority to the satisfaction of hotel frontline employees. This study discusses differences in marital status and gender that affect job satisfaction in employees at hotels. The study uses a survey conducted on 152 frontline employees at three hotels in the city of Bandung. Presentation of data in table form or frequency distribution and cross tabulation (crosstab) with an analysis of trend trends in research, both those included in the low, medium or high categories. The results of this study provide evidence that frontline employees in hotels have the desire to achieve success in work (achievement), have responsibility in work, have a good working relationship between employees (interpersonal relations) and company policies and administration to get satisfaction in the category high.Keywords: Gender; Frontline Hotel employees; Job Satisfaction; Marital Status Abstrak. Pada karyawan di industri perhotelan, kepuasan kerja karyawan adalah faktor penting karena akan mempengaruhi persepsi pelanggan mengenai layanan. Kepuasan kerja merupakan topik yang selalu menarik untuk diteliti, dengan penekanan pada perusahaan di sektor jasa terutama penelitian pada karyawan frontline. Perusahaan harus memelihara dan meningkatkan kepuasan kerja karyawan, melalui control variable yang dapat mempengaruhi kepuasan kerja seperti marital status (lajang atau menikah) dan perbedaan gender (pria atau wanita). Penelitian ini bertujuan untuk menganalisis indikator apa saja yang memberikan pengaruh tinggi pada kepuasan kerja karyawan frontline hotel. Penelitian ini meneliti apakah perbedaan marital status dan gender mempengaruhi kepuasan kerja terutama pada karyawan frontline di hotel. Penelitian dengan menggunakan survei dilakukan terhadap 152 karyawan frontline pada lima hotel di Kota Bandung. Penyajian data dalam bentuk tabel atau distribusi frekuensi dan tabulasi silang (crosstab) dengan analisis ini akan diketahui tren dalam temuan penelitian, baik yang termasuk dalam kategori rendah, sedang atau tinggi. Hasil Penelitian ini memberikan bukti empiris bahwa karyawan frontline di hotel memiliki keinginan untuk mencapai kesuksesan dalam pekerjaan (prestasi), memiliki tanggung jawab dalam pekerjaan, memiliki hubungan kerja yang baik antara karyawan (hubungan interpersonal) dan kebijakan dan administrasi perusahaan untuk mencapai kepuasan kerja dalam kategori tinggi.Kata Kunci: Gender; Karyawan Frontline Hotel ;Kepuasan Kerja; Marital Satus

Impact of employee job satisfaction and commitment on customer perceived value

2019 ◽  
Vol 38 (3) ◽  
pp. 737-755
Author(s):  
Hanen Charni ◽  
Isabelle Brun ◽  
Line Ricard
Keyword(s):  
Job Satisfaction ◽  
Affective Commitment ◽  
Positive Impact ◽  
Perceived Value ◽  
Content Type ◽  
Customer Perceptions ◽  
Employee Job Satisfaction ◽  
Customer Perceived Value ◽  
The Impact ◽  
Formative Index

Purpose The purpose of this paper is to analyse the impact of employee job satisfaction and affective commitment as perceived by customers on customer perceived value, more specifically its benefits dimensions. Design/methodology/approach A total of 652 panellists from a large Canadian polling firm self-administer a web-based questionnaire. To measure customer perceived value, a formative index is used which contributes to topical literature through a unique methodology. Hypotheses are tested using a structural equation model. Findings An analysis of the direct, indirect and total effects confirms the unique positive impact of employee job satisfaction and affective commitment, as perceived by customers, on the emotional, social, relationship and epistemic benefits, as well as on the formative index of customer perceived value. Practical implications Customer perceptions of employee attitudes (job satisfaction and affective commitment) represent a unique opportunity for banks to differentiate their value proposition in a hypercompetitive market. Originality/value This study is the first to consider customer perceptions of employee job satisfaction and affective commitment in relation to a formative index of customer perceived value and its related benefits dimensions.

scholarly journals DAMPAK LINGKUNGAN ORGANISASI DAN GAYA KEPEMIMPINAN TERHADAP KEPUASAN KERJA PETUGAS LAYANAN KESEHATAN (Studi Kasus Rumah Sakit Kota Cimahi)

2021 ◽  
Vol 7 (2) ◽  
pp. 144-154
Author(s):  
Rizky Ferrari Oktavian
Keyword(s):  
Job Satisfaction ◽  
Regression Analysis ◽  
Health Service ◽  
Work Environment ◽  
Leadership Style ◽  
Secondary Data ◽  
Primary Data ◽  
Employee Job Satisfaction ◽  
Environment Variables ◽  
The City

This study aims to determine the effect of the work environment and leadership style on employee job satisfaction in hospitals in the city of Cimahi. This study used a descriptive verification approach, and 91 employees were sampled using multiple regression analysis assisted by SPSS 23 software. The primary data of this study were obtained from questionnaires and interviews. While secondary data is obtained through notes and publications as well as literature. The results showed that there was an influence between work environment variables and leadership style on employee job satisfaction at health service hospitals. The influence of the work environment has an influence on employee job satisfaction so that employees are committed and loyal to the organization. Meanwhile, a good leadership style can increase employee job satisfaction. This is also evidenced by the Adjusted R Square value of 0.571 or 57.1%.

scholarly journals FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA PEGAWAI DIMEDIASI OLEH VARIABEL KEPUASAN KERJA PADA ERA NEW NORMAL DI DINAS PERINDUSTRIAN DAN TENAGA KERJA KABUPATEN BADUNG

2021 ◽  
Vol 8 (1) ◽  
Author(s):  
Ida Bagus Agung Andi Bhisma Manuaba ◽  
Ni Putu Nina Eka Lestari
Keyword(s):  
Job Satisfaction ◽  
Structural Equation Modeling ◽  
Work Environment ◽  
Structural Equation ◽  
Employee Performance ◽  
Equation Modeling ◽  
Employee Job Satisfaction ◽  
Modeling Analysis ◽  
Analysis Technique ◽  
The City

Abstract: The aims of this study is to examine the influence of the work environment, new culture organization on employee performance mediated by employee job satisfaction. The number of respondents used in this study were as many as 145 respondents, all respondents were employees of the industry and labor office of the city of Bandung. The research data were obtained through distributing questionnaires and analyzed using the Structural Equation Modeling analysis technique with the help of the AMOS version 22 program. Based on the results of the analysis in this study, it is found that the work environment, New culture organization and digital leadership are factors that directly affect employee job satisfaction and employee performance. The results of this study also indicate that employee job satisfaction can mediate the indirect influence of the work environment, New culture organization and digital leadership on employee performance. Work environment, New culture organization and digital leadership will increase employee job satisfaction which in turn will increase employee performance. Abstrak:  Penelitian ini bertujuan untuk menguji pengaruh lingkungan kerja, new culture organization terhadap kinerja pegawai dengan dimediasi oleh kepuasan kerja pegawai. Jumlah responden yang digunakan dalam penelitian ini adalah sebanyak 145 responden, seluruh responden merupakan pegawai di dinas perindustrian dan tenaga kerja kota Bandung. Data hasil penelitian diperoleh melalui penyebaran kuesioner dan dianalisis dengan menggunakan teknik analisis Structural Equation Modelling dengan bantuan program AMOS versi 22. Berdasarkan hasil analisis dalam penelitian ini, diperoleh hasil bahwa lingkungan kerja, New culture organization dan digital leadership merupakan faktor – faktor yang secara langsung berpengaruh terhadap kepuasan kerja pegawai dan kinerja pegawai. Hasil penelitian ini juga menunjukkan bahwa kepuasan kerja pegawai dapat memediasi pengaruh tidak langsung lingkungan kerja, New culture organization dan digital leadership terhadap kinerja pegawai. Lingkungan kerja, New culture organization dan digital leadership akan meningkatkan kepuasan kerja pegawai yang selanjutnya akan meningkatkan kienrja pegawaiKeywords:   work environment, New culture organization, digital leadership, job satisfaction, employee performance, Structural Equation Modeling Kata kunci : lingkungan kerja, New culture organization, digital leadership, kepuasan kerja, kinerja pegawai, Structural Equation Modellin

PENGARUH KOMPENSASI, HUBUNGAN INTERPERSONAL, KESEMPATAN BERPRESTASI DAN KONDISI KERJA TERHADAP KEPUASAN KERJA KARYAWAN RUMAH SAKIT UMUM DAERAH BANGIL

2018 ◽  
Vol 4 (2) ◽  
pp. 54-64
Author(s):  
Liemgiani Liemgiani
Keyword(s):  
Job Satisfaction ◽  
General Hospital ◽  
Interpersonal Relationships ◽  
Working Conditions ◽  
Interpersonal Relations ◽  
District General Hospital ◽  
Work Conditions ◽  
Job Dissatisfaction ◽  
Employee Job Satisfaction ◽  
Simultaneous Influence

In fact, the effectiveness and productivity of an organization is greatly affected by job satisfaction. Conversely, job dissatisfaction will cause a decrease in enthusiasm and enthusiasm for work. The number of cases of work strikes lately, irrespective of the motives of each individual, implies employee dissatisfaction with the organization. This is certainly very disturbing the effectiveness of the company as a form of organization. One program that needs to be considered in the context of optimizing human resources is to meet job satisfaction. With the fulfillment of job satisfaction, individual employees will try to improve their abilities. The success or failure of an organization depends on the ability of the organization to provide job satisfaction to its employees. The purpose of this study (1) To determine the simultaneous influence of compensation variables, interpersonal relationships, opportunities for achievement, and work conditions affect employee job satisfaction at the Bangil District General Hospital. (2) To determine the partial effect of compensation variables, interpersonal relations, opportunities for achievement, and work conditions affect employee job satisfaction at the Bangil District General Hospital. The results showed that simultaneous compensation variables, interpersonal relationships, achievement opportunities and working conditions have a significant influence on employee job satisfaction in Bangil District General Hospital, while partially the compensation variables, interpersonal relationships and working conditions have an influence on employee job satisfaction at General Hospitals Bangil area. Keywords: Compensation, Interpersonal Relationships, opportunities for achievement, working conditions and job satisfaction

scholarly journals Measuring the level of Job Satisfaction of the Employees of Grameen Bank: An Empirical Study

2020 ◽  
pp. 1-11 ◽  
Keyword(s):  
Job Satisfaction ◽  
Organizational Factors ◽  
Individual Factors ◽  
Grameen Bank ◽  
Age And Gender ◽  
Employee Job Satisfaction ◽  
And Gender ◽  
The Individual ◽  
Overall Job Satisfaction ◽  
Structured Questionnaire

The aim of this study is to measure the level of job satisfaction among the employees of Grameen Bank. It describes the factors of job satisfaction from the earlier literature and identifies their impacts on the overall job satisfaction of employees. The sample size of this study is 50 employees from the different branches of Grameen Bank. Data were collected from 10 branches of Grameen Bank by means of a structured questionnaire. The findings of the study show that organizational factors such as working conditions, pay, fairness and promotion significantly influence job satisfaction of the employees in Grameen Bank and the individual factors such as age and gender do not significantly influence employee job satisfaction in the Bank.

scholarly journals Transformational Leadership and Employee Job Satisfaction: The Mediating Role of Employee Relations Climate and the Moderating Role of Subordinate Gender

2021 ◽  
Vol 19 (1) ◽  
pp. 233
Author(s):  
Chiyin Chen ◽  
Xinyi Ding ◽  
Jiachen Li
Keyword(s):  
Job Satisfaction ◽  
Transformational Leadership ◽  
Social Exchange ◽  
Social Exchange Theory ◽  
Underlying Mechanism ◽  
Employee Relations ◽  
Frontline Employees ◽  
Employee Job Satisfaction ◽  
Moderated Mediation Model

Scholars have paid extensive attention to transformational leadership for decades. However, existing studies still lack ample discussions on the underlying mechanism and boundary conditions of its influence on employee job satisfaction. This study proposed a moderated mediation model based on social exchange theory. We collected survey data from 211 frontline employees to verify our hypotheses. The results showed that transformational leadership was positively associated with employee job satisfaction via the mediation role of the perceived employee relations climate. Furthermore, the relationship between transformational leadership and the employee relations climate, as well as the indirect relationship between the two, was demonstrated to be more significant for male employees. This study offered a new account of the mechanisms of transformational leadership and clarified a boundary condition for its effectiveness.

scholarly journals Investigation of Organizational Cultures of People Working in Sports Facilities in terms of Job Satisfaction and Demographic Characteristics

2019 ◽  
Vol 7 (2) ◽  
pp. 198
Author(s):  
Yakup Akyel ◽  
Gül Eda Burmaoğlu
Keyword(s):  
Job Satisfaction ◽  
Marital Status ◽  
Demographic Characteristics ◽  
Hierarchical Regression ◽  
Sports Facilities ◽  
Organizational Cultures ◽  
Satisfaction Scale ◽  
Screening Model ◽  
And Gender ◽  
Sport Facilities

In this research, it is aimed to determine the level that the organizational cultures of the employees working in sport facilities are explained by their job satisfaction and demographic characteristics. 162 employees participated in the research carried out in the relational screening model. The data of the study was collected through "Organizational Culture Scale" and "Job Satisfaction Scale". Hierarchical regression analysis was performed in the analysis of the data. As a result of the analysis, the innovative, bureaucratic and community cultures of the employees were determined to be meaningfully predicted only by job satisfaction. Besides, while the competitor cultures of the employees were significantly explained by job satisfaction, seniority, marital status and gender variables; their organizational cultures were found to be significantly explained by job satisfaction, seniority and marital status variables.

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