User Experience on Izakat Kedah Mobile Application: The Zakat Payers’ Perspective

2021 ◽  
Vol 12 (3) ◽  
pp. 2705-2712
Author(s):  
AzizahChe Omar Et.al
Keyword(s):  
User Experience ◽  
Mobile Application ◽  
Ease Of Use ◽  
Descriptive Statistics ◽  
Expert Evaluation ◽  
Expert Review ◽  
Ongoing Project

This paper reports an ongoing project related to the development of iZakatKedah mobile application. The developed prototype has been evaluated through expert review method. The results of the expert evaluation have been reported in the previous paper. Thus, the main aim of this paper is to test the user experience of iZakatKedah mobile application to the zakat payers in terms of user usefulness, ease of use, and ease of learning. There are 31 of zakat payers from Kedah State, Malaysia involves in the user experienceexperiment. Upon utilizes the iZakatKedah mobile application, a set of user experience questionnaires has been distributed to the respondents. The collected data were analyzed and presented in the form of descriptive statistics. The results reveal that most of the respondents agreed thatthe iZakatKedah mobile applicationis useful, easy to use, easy to learn, and overall, they are satisfied.

scholarly journals Assessing User Experience of a Mobile Application Using Usability Questionnaire Method

2021 ◽  
Vol 4 (1) ◽  
pp. 1-10
Author(s):  
Syamsul Arifin ◽  
Lisa Maharani
Keyword(s):  
User Experience ◽  
Mobile Application ◽  
Ease Of Use ◽  
Raw Material ◽  
Application System ◽  
Good System ◽  
Average Value ◽  
Questionnaire Method ◽  
Vegetables And Fruits ◽  
Local Farmers

Eden Farm application is an application system used by customers to order vegetables and fruits. Eden Farm collaborates with hundreds of local farmers and dozens of raw material suppliers to provide all the culinary business needs of thousands of Eden Farm customers. However, there are still many who do not understand the usability of the Eden Farm application. In building a good system, one important part is good usability. Usability is closely related to user experience. User experience plays an important role in the development of a system, especially in the Eden Farm application, because user experience can show the ease that users feel and efficiency through user experience in using the system. The author tries to use the USE Questionnaire to 100 respondents. The analysis resulted in an average value of the Usefulness parameter of 85%. Then the parameter Ease of Learning with 82%, and Ease of Use with 80%, and the smallest is Satisfaction with 79%. These results indicate that the Eden Farm application is good. The results of measuring the usability of Eden Farm application with the classification "Very Appropriate" to use, with a usability value of 84.18%. The results of usability measurement are expected to help the development and improvement of the Eden Farm application in the future.

Sustaining Job Performance through Technology Acceptance with Usage of Whatsapp Mobile Application

2020 ◽  
Vol 5 (1) ◽  
pp. 123
Author(s):  
Nor Hayati Kassim ◽  
Norlina Mohamed Noor ◽  
Jati Kasuma ◽  
Juliza Saleh ◽  
Ceaser Dealwis ◽  
...  
Keyword(s):  
Job Performance ◽  
Technology Acceptance ◽  
Mobile Applications ◽  
Mobile Application ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Maximum Efficiency ◽  
Perceived Ease Of Use ◽  
Positive Attitudes ◽  
Willingness To Use

Companies are now recognizing that their employees require a spectrum of mobile applications in order to achieve maximum efficiency at the workplace. Mobile applications such as WeChat, Twitter and WhatsApp via smartphones have become influential tools and extensively used by employees at the workplace. This state-of-the-art technology in communication has penetrated various fields, including routine administrative jobs at the workplace. The objective of this research is toinvestigate the acceptance of the WhatsApp mobile application for formal use among support staff at The Commission of the City of Kuching North, Sarawak (DBKU). Perceived usefulness, perceived ease of use and behavioral intention of the users in using WhatsApp are the variables measured for job performance. The researchers utilized convenience sampling, whereby a total of 105 employees from two departments participated in the investigation. Data was collected using a set of selfadministered questionnaires which was adapted from Davis. The findings revealed that perceived usefulness and perceived ease of use of WhatsApp as a means of communication were significant for job performance at DBKU. The employees felt more competent during their formal interaction at the workplace as less effort was needed while using WhatsApp. The existence of features which were user-friendly and easy operational functions helped to create positive attitudes when utilizing the application. Faster feedback, ease of use, and convenience were some of the reasons for the employees’ willingness to use WhatsApp for communication at the workplace.

Penerapan Customer Relationship Management (CRM) pada Aplikasi Pengiriman Pesan Instan Studi Kasus: WhatsApp, WeChat, Line, KakaoTalk

2014 ◽  
Vol 5 (1) ◽  
pp. 20-26
Author(s):  
Ellynia Ellynia ◽  
Viany Utami Tjhin
Keyword(s):  
Operating Systems ◽  
Customer Relationship Management ◽  
Mobile Application ◽  
Instant Messaging ◽  
Relationship Management ◽  
Ease Of Use ◽  
Customer Relationship ◽  
Good Relationship ◽  
Management Application ◽  
Index Terms

In establish good relationship with customer, companies need to have a good customer relationship management system as well. The purpose of this study is to explore the level of development of the use of instant messaging applications that are used for mobility of companies in establishing relationships with customers; and to investigate the factors considered important for the success of the mobility of companies in establishing relationships with their customers. In this study it was found that not all instant messaging application has a feature which serves to establish rapport with customers. The results showed some of the determinants of success in the utilization of instant messaging applications is the ease of use, target the most used mobile devices, operating systems most used by users, and mobile application user interface that is used. Index Terms - customer, relationship, management, application, messanging, instant

scholarly journals PENERAPAN TECHNOLOGY ACCEPTANCE MODEL PADA KUALITAS USER EXPERIENCE APLIKASI MULTIMEDIA COMPANY PROFILE BPJS KESEHATAN WONOSOBO

Device ◽  
2020 ◽  
Vol 10 (1) ◽  
pp. 9-14
Author(s):  
Saifu Rohman
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
User Experience ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Actual Use ◽  
Acceptance Model ◽  
Behavioral Intention To Use ◽  
User Friendly

Company Profile sebuah perusahaan merupakan sebuah media yang memiliki peran yang sangat penting dalam menunjukkan eksistensinya di dalam berbagai bidang dunia bisnis. Perkembangan dunia teknologi informasi menuntut untuk selalu memberikan sesuatu yang lebih nyaman dan mengedepankan user experience. Metode TAM (Technology Acceptance Model) merupakan salah satu metode yang tepat dalam merancang dan membangun sistem yang user friendly dalam meningkatkan tingkat kepuasan pengguna pada user experience. Dengan mengimplementasikan konstruk-konstruk TAM yang meliputi PU (Perceived Usefulness), PEOU (Perceived Ease of Use), ATU (Attitude Toward Using), BITU (Behavioral Intention to Use) dan AU (Actual Use) maka dapat dipastikan akan meningkatkan tingkat kenyamanan user experience melalui interface yang baik dan sesuai dengan kebutuhan pengguna informasi.

scholarly journals QDroid: Mobile Application Quality Analyzer for App Market Curators

2016 ◽  
Vol 2016 ◽  
pp. 1-11 ◽  
Author(s):  
Jemin Lee ◽  
Hyungshin Kim
Keyword(s):  
User Experience ◽  
Mobile Applications ◽  
Mobile Application ◽  
Quality Analysis ◽  
Resource Usage ◽  
Source Codes ◽  
Daunting Task ◽  
Quality Analyzer ◽  
Manual Review

Low quality mobile applications have damaged the user experience. However, in light of the number of applications, quality analysis is a daunting task. For that reason, QDroid is proposed, an automated quality analyzer that detects the presence of crashes, excessive resource usage, and compatibility problems, without source codes and human involvement. QDroid was applied to 67 applications for evaluation and discovered 78% more crashes and attained 23% higher Activity coverage than Monkey testing. For detecting excessive resource usage and compatibility problems, QDroid reduced the number of applications that required manual review by up to 96% and 69%, respectively.

The Use of Mobile Applications for Travel Booking: Impacts of Application Quality and Brand Trust

2021 ◽  
pp. 135676672110665
Author(s):  
Tahir Albayrak ◽  
M. Rosario González-Rodríguez ◽  
Meltem Caber ◽  
Sezer Karasakal
Keyword(s):  
Technology Acceptance ◽  
Mobile Applications ◽  
Mobile Application ◽  
Theoretical Background ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Brand Trust ◽  
Perceived Ease Of Use ◽  
Managerial Strategies ◽  
Acceptance Model

The increasing use of mobile applications by travellers and the high adaption of tourism companies into this new contact and sales platform, made it necessary to comprehensively investigate the mobile application users’ behaviours. This research combines the Stimulus-Organism-Response (S-O-R) framework and Technology Acceptance Model (TAM) to develop a theoretical background in examining travel booking behaviour of mobile application users. The conceptual model suggests that mobile application quality (MAQ) directly affects perceived ease of use (PEOU) and perceived usefulness (PU) which influence the intention to use (IU) mobile applications. Moreover, the offline brand trust (BT) has been hypothesised as a moderator between PEOU and PU's impacts on IU mobile applications. Analyses results indicated that system and service quality dimensions of MAQ significantly affect IU mobile application via PEOU and PU. Moreover, offline BT had both direct and moderator influences on the formation of IU mobile application. The study findings contributed to the theory in understanding mobile application users’ behaviours and suggested valuable managerial strategies in the m-commerce context.

AN EXAMINATION OF CUSTOMER SATISFACTION: DIFFERENCES BETWEEN LOCAL AND FOREIGN CUSTOMERS

2021 ◽  
Vol 5 (1) ◽  
pp. 84-94
Author(s):  
Eristia Lidia Paramita ◽  
Vicka Onthoni
Keyword(s):  
Customer Satisfaction ◽  
Mobile Application ◽  
Perceived Value ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Online Questionnaire ◽  
Perceived Price ◽  
Quantitative Analysis Method ◽  
Application Data

This study aims to provide a comparative analysis of local and foreign customers’ evaluation on their perception, perceived value, and customer satisfaction toward Gojek mobile application. Data was obtained by spreading the online questionnaire to 200 samples of local and foreign customers. By using quantitative analysis method and Independent Sample T-test, the study reveals that local and foreign customers share different evaluation of the mobile application, perception of service quality, price and trust, which lead to different satisfaction as well. Instead, perceived value on intention to use, perceived quality of service, perceived ease of use, perceived price and perceived usefulness has no difference between local and foreign customers. However, even they have shared nearly the same perceived value of Gojek mobile application, local customers sense the higher value in a whole examination compared to foreign customers. Keywords  : Perception, Perceived Value, Customer Satisfaction, Mobile Application

Continuous user experience monitoring of a patient-completed preoperative assessment system: Usability evaluation and impact on completion times (Preprint)

2021 ◽  
Author(s):  
Inocencio Daniel Maramba ◽  
Arunangsu Chatterjee
Keyword(s):  
User Experience ◽  
Completion Time ◽  
Phase 1 ◽  
Preoperative Assessment ◽  
Usability Evaluation ◽  
Ease Of Use ◽  
Assessment System ◽  
Phase 2 ◽  
Factors Affecting ◽  
Completion Times

BACKGROUND Preoperative assessment reduces the risk of poor perioperative outcome and reduces cost of a specific group of perioperative candidates. The implementation of a preoperative digital tool may help to improve guideline adherence. MyPreOp®(Ultramed Ltd, Penryn, UK) is a web-based questionnaire designed to replace paper-based preoperative assessments. OBJECTIVE The study aimed to assess the user experience of MyPreOp®, investigate the factors affecting completion times, and devise a method of administering a validated usability scale without negatively affecting completion times. METHODS Anonymised datasets were extracted from the MyPreOp® system. The data collected included age, gender, American Society of Anesthesiology physical classification status, and time taken to complete the assessment. Two user experience evaluations were used: In Phase 1, two questions asking about overall experience and ease of use; and in Phase 2, a previously validated usability questionnaire, with its 20 questions equally distributed among five succeeding patient cohorts. There were 2593 respondents in total (Phase 1: n=1193; Phase 2: n=1400). RESULTS MyPreOp®scored well in both phases. In Phase 1, 80% of respondents had a good or better experience and 90% found it easy to use. The usability rating in Phase 2 was 4.13 (out of a maximum of 5) indicating high usability. Average completion time was 46.95 minutes (sd=25.83). The implementation of the longer usability evaluation scale in Phase 2 did not negatively impact completion times. Age and physical status were found to influence completion times but strength of the correlation was only moderate. CONCLUSIONS MyPreOp® rates high in both user experience and usability. The method of dividing the questionnaire into five blocks is both valid and does not negatively affect completion times. Further research into the factors affecting completion time is recommended.

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