scholarly journals ON INTEGRATION OF EVOLVING INFRASTRUCTURE TOPOLOGY GRAPHS AND METRIC DATA STREAMS IN INFORMATION TECHNOLOGY INFRASTRUCTURE MANAGEMENT

Author(s):  
Jānis Kampars ◽  
Jānis Grabis ◽  
Ralfs Matisons ◽  
Artjoms Vindbergs

Modern cloud-based information technology (IT) infrastructure monitoring context and data are gathered from various systems. Typical monitoring systems provide a set of metrics characterizing the performance and health of a variety of infrastructure components. To understand the dependencies and relations among these measurements, the infrastructure topology can be analysed to provide context to the monitoring metrics. However, the metrics and the topology are updated at different time intervals and providing continuous merging and analysis of both data sets is a challenging task which is rarely addressed in the scientific literature. The paper elaborates a method for integration of infrastructure topology graph and monitoring metric data streams. The method is intended for application in the identification of anomalies in IT infrastructure. 

Author(s):  
Mark Jeffery ◽  
Cassidy Shield ◽  
H. Nevin Ekici ◽  
Mike Conley

The case centers on Shilling & Smith's acquisition of Xteria Inc. and the resulting need to quickly scale the company's IT infrastructure to accommodate the acquisition. The case is based on a real leasing problem faced by a major retail firm in the Chicago area when it purchased a small credit card processing firm and scaled the operations to handle the retail firm's credit card transactions. The CIO of Shilling & Smith needs to determine which lease option is the best means of providing the technical infrastructure needed to support the firm after the acquisition of Xteria. Several issues will drive this decision, including the value and useful life of the equipment, as well as the strategic context of the firm. This case examines how to evaluate different lease options when acquiring data center information technology infrastructure. Specifically, the case addresses software vs. hardware leasing, different lease terms, and choosing between different lease structures depending on the strategy and needs of a company. This case enables students to understand the different types of technology leases and in which situations these leases would be employed.The Shilling & Smith case examines how to evaluate different lease options when acquiring data center information technology infrastructure. Specifically, students learn software vs. hardware leasing, different lease terms, and how to choose between different lease structures depending on the strategy and needs of the company. A secondary objective of the case is to teach students the important components and relative costs of information technology infrastructure.


Author(s):  
Kornelius Irfandhi ◽  
Ariani Indrawati ◽  
Dwykie Alexandra ◽  
Krisantus Wanandi ◽  
Yanuari Harisky ◽  
...  

Information Technology (IT) is increasingly progressing. Nowadays, the success of a business of the organization/company is highly dependent on the IT infrastructure used. Therefore, organizations/companies have to manage their IT service to be optimal to their customers. Looking at this matter and the increasing dynamics of XYZ University, then Data and Information System Center (Pusdatin) - an IT provider of XYZ University began implementing IT Service Management (ITSM) from 2013 using the latest version of Information Technology Infrastructure Library (ITIL), namely ITIL v3 as a framework for implementing ITSM in its business processes. However, along the way, there are still some problems happen in Pusdatin in order that ITSM can actually support and align with the objectives of XYZ University. Through this paper, the authors want to explain how the implementation of ITSM at Pusdatin, identify the problems related to the implementation of ITSM, and provide the solutions for each problem. The methods used are direct observation to Pusdatin, conductan interview with the Head of Pusdatin and Staff of Pusdatin, and also perform a literature review of books and papers that discuss about ITIL. The result of this research is that ITSM process of Pusdatin generally works quite well but there are still some shortcomings because ITSM is not 100% implemented in all areas.


2013 ◽  
Vol 11 (6) ◽  
pp. 2641-2647 ◽  
Author(s):  
Vartika Kulshrestha ◽  
Dr. Seema Verma

The use of cloud computing is becoming widespread, but systematic study of its managerial implications is lacking. This paper examines cloud computing in the context of other major changes in Information Technology (IT) and explores the revolutionary transformations and challenges which bring to IT management. Cloud computing has a high reliability, low cost and good availability. With the increasing use of technology in modern era, there is a growing requirement of information technology infrastructure management. Over some decades in the past, organizations have put their efforts in the development and application of information technology to collect, analyze and process the data. Various computing paradigms have been employed for the purpose and needs have emerged for enormous infrastructure.Cloud Computing is evolving as a key computing platform for sharing resources that include infrastructure, software application and business processes. Virtualization is a core technology for enabling cloud resources sharing (Liang et al. 2009). Virtualization refers to the abstracting of a form of technology away from its original environment. The benefit derives from being able to redeliver it in a virtual (or “logical”) form capable of the same functionality as the original, but with greater flexibility (Tata Communication White Paper 2012). This paper presents how Cloud Computing service model – Infrastructure as a Service (IaaS) can be used to meet the increasing demands of the Information Technology Infrastructure Management and how Cloud Computing paradigm can prove to be future solution for such systems. With IaaS, IT services can be delivered as a subscription service, eliminating up-front costs and driving down ongoing support costs.


Author(s):  
Petter Gottschalk

According to Gartner (2004b), IT infrastructure consolidation and standardization characterized the largest multibillion IT outsourcing contracts during 2003 and 2004 and are expected to continue for the next several years. These contracts are not just exercises in cost reduction necessitated by economic doldrums, but they are also intended to advance clients toward becoming enterprises that are more efficient. The foundation of an IT portfolio is the firm’s information technology infrastructure. This internal IT infrastructure is composed of four elements as was illustrated in Figure 2.3. The presentation of Weill and Vitale’s (2002) work on infrastructure services indicated the number and complexity of services that constitute the IT infrastructure in an organization to enable electronic business. Successfully implementing e-business initiatives depends on having the necessary IT infrastructure in place. E-business initiatives can be decomposed into their underlying atomic e-business models, which can have quite different IT infrastructure requirements.


Author(s):  
Ricardo Sierra Martínez ◽  
Carlos Miguel Barber Kuri

In Mexico, companies invest enormous resources in information technology (IT), with little evidence of the latters effectiveness. Company directors struggle with gauging how effective or ineffective making these investments truly is, given the lack of instruments of measurement by which to establish, for instance, an internal rate of return or a period of recovery on investments. There is also no evidence by which to link IT investment to improvements in a companys performance or profitability. While several American and Australian universities have developed studies that address these issues, for the most part these are limited to their respective countries and in some cases to Canada and Europe. Thus, there is a lack of empiric evidence in the Mexican scenario. Being able to analyze and measure the impact of IT investments is an important first step into making these resources more efficient. Based on the following analyses, one will identify the variables that intervene in successful and/or unsuccessful management of processes and projects, as well as in the administration of IT infrastructure.


2008 ◽  
Vol 12 (3) ◽  
Author(s):  
Russell Baker ◽  
Brian Wm. Dudley ◽  
Sean Holt ◽  
Chris Stockton ◽  
Vanja Vukota

This analysis of the information technology infrastructure at United Parcel Service (UPS) begins with a general overview of the companys information technology (IT) environment to establish awareness of the size and complexity of this corporation. It includes a macro-level breakdown of the technology infrastructure of UPS ranging from the data centers to the PCs currently in operation. The study also more closely analyzes the software and database structure of UPS along with an analysis of the companys E-commerce activities. It includes an interview with Tom Creech, the North Florida District E-commerce manager at UPS. Finally, research was conducted to evaluate the emerging technologies that UPS is implementing and employing to support the business strategy and maintain its competitive edge.


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