scholarly journals A Study on Employee Passion in Public Sector Banks

2013 ◽  
Vol 4 (1) ◽  
pp. 30
Author(s):  
K. Subramoniam
Keyword(s):  
Public Sector ◽  
Employee Engagement ◽  
Management Practices ◽  
Employee Perceptions ◽  
Peak Performance ◽  
Discretionary Effort ◽  
Public Sector Banks ◽  
Perceptions Of Fairness ◽  
State Of Mind ◽  
And Performance

Employee Passion results from overall satisfaction with the organization, its policies, procedures, products, and management practices. Hard measures of Employee Passion include retention, absenteeism, tenure, and productivity. Soft measures include employee perceptions of fairness, justice, and trust. Employee Passion is a positive emotional state of mind resulting from perceptions of worthwhile work, autonomy, collaboration, growth, fairness, recognition, connectedness to colleagues, and connectedness to leader—all of which lead to standards of behavior that include discretionary effort, long-term commitment to the organization, peak performance, low turnover, and increased tenure with the organization. The present study explores the factors which affect the Employee Passion in public sector banks. A survey was conducted among subordinate staff, award staff, and officers in five public sector banks operating in Kottayam, Kerala. The purpose of study is to understand what motivates them to continue in the job and deliver service to the satisfaction of the customers. The conclusion of the survey was that Employee Passion in public sector banks is a concept that extends beyond the meaning of some of the present research on employee engagement. It includes, but is not limited to, satisfaction, morale, and performance. Also, Employee Passion arises from a combination of hard and soft measures that include satisfaction, engagement, motivation, and willingness to exert discretionary effort.

Analysis of Financial Performance of Public Sector Banks in India: CAMEL

2020 ◽  
pp. 097674792096686
Author(s):  
Yudhvir Singh ◽  
Ram Milan
Keyword(s):  
Public Sector ◽  
Banking Sector ◽  
Positive Impact ◽  
Secondary Data ◽  
Capital Adequacy ◽  
Factors Affecting ◽  
Public Sector Banks ◽  
The Government ◽  
And Performance ◽  
Asset Quality

Public sector banks have been merged by the government in the last few years. This is the rationale behind conducting this study. The purpose of this article is to determine the factors affecting the performance of public sector banks in India and the interrelationship between bank-specific determinants and performance of public sector banks. In this article, we shall analyse the financial data of all the public sector commercial banks for a period spread across 11 years (2009–2019); Capital adequacy, Assets quality, Management efficiency, Earning, and Liquidity (CAMEL) has been used as a performance determinant; system generalised method of moments (GMM) analysis has been used to find the effect of determinants on the performance measurement of public sector banks; and CCA (canonical correlation analysis) has been used to find the interrelationship between the bank-specific determinants and the performance of public sector banks. The finding has important implications in terms of performance in the banking sector. Certain limitations of this study are: It is based on secondary data. The study only covers the financial aspects and not the non-financial aspects. It is found that the asset quality is negatively related with performance of public sector banks. Liquidity and inflation are inversely related to performance of public sector banks in India. Capital adequacy is positively related with banks’ performance, but inversely related with banks’ interest margin. GDP growth has a significant positive impact on banks’ performance, but inversely related with banks’ interest income. Inflation rate is inversely related with banks’ performance. Banking sector reforms are insignificantly related with banks’ performance.

Public-sector reforms and balanced scorecard adoption: an Ethiopian case study

2017 ◽  
Vol 30 (6) ◽  
pp. 1230-1256 ◽  
Author(s):  
Belete Jember Bobe ◽  
Dessalegn Getie Mihret ◽  
Degefe Duressa Obo
Keyword(s):  
Public Sector ◽  
Balanced Scorecard ◽  
Political Ideology ◽  
Performance Monitoring ◽  
Management Practices ◽  
Actor Network Theory ◽  
Content Type ◽  
Public Sector Reforms ◽  
And Performance

Purpose The purpose of this paper is to examine adoption of the balanced scorecard (BSC) by a large public-sector health organisation in an African country, Ethiopia as part of a programme to implement a unified sector-wide strategic planning and performance monitoring system. The study explains how this trans-organisational role of the BSC is constituted, and explores how it operates in practice at the sector-and organisation-levels. Design/methodology/approach The study employs the case-study method. Semi-structured interview data and documentary evidence are analysed by drawing on the concept of translation from actor-network theory. Findings The case-study organisation adopted the BSC as a part of broader public-sector reforms driven by political ideology. Through a centralised government decision, the BSC was framed as a sector-wide system aimed at: aligning the health sector’s strategic policy goals with strategic priorities and operational objectives of organisations in the sector; and unifying performance-monitoring of the sector’s organisations by enabling aggregation of performance information to a sector level in a timely manner to facilitate health sector policy implementation. While the political ideology facilitated BSC adoption for trans-organisational use, it provided little organisational discretion to integrate financial administration and human resource management practices to the BSC framework. Further, inadequate piloting of information system use for the anticipated BSC model, originating from the top-down approach followed in the BSC implementation, inhibited implementation of the BSC with a balanced emphasis between the planning and performance monitoring roles of the BSC. As a result, the BSC underwent a pragmatic shift in emphasis and was reconceptualised as a system of enhancing strategic alignment through integrated planning, compared to the balanced emphasis between the planning and performance monitoring roles initially anticipated. Originality/value The study provides a theory-based explanation of how politico-ideological contexts might facilitate the framing of novel roles for the BSC and how the roles translate into practice.

scholarly journals A Comparative Study of Human Resource Management Practices and Its Impact on Organizational Performance in Indian Public Sector Banks

2017 ◽  
Vol 8 (1) ◽  
pp. 89
Author(s):  
Rafia Gulzar
Keyword(s):  
Resource Management ◽  
Public Sector ◽  
Human Resource Management ◽  
Organizational Performance ◽  
Human Resource ◽  
Management Practices ◽  
Banking Industry ◽  
Public Sector Banks ◽  
Hrm Practices ◽  
Human Resource Management Practices

The main purpose of this study was designed to explore and compare Human Resource Management practices and their impact on organizational performance in Indian Public Sector Banks. Human Resource Management is very important for banks because banking is a service industry. Research suggests that service quality has been increasingly recognized as a crucial factor that determines the level of success of any business Human input is the single largest input to the banking industry. The level of efficiency/productivity of this input is reflected in the quality of service offered by the banks to its customers, as also in its ultimate growth, productivity and profitability. Human Resource Management Practices has been studied extensively in Multinational companies, education sector and manufacturing sector. However only a few research has been conducted in banking industry. Even these researchers have not compared Human Resource Management Practices Public Sector banks in Jammu and Kashmir. The research was based on self-administered questionnaire survey of total 266 employees. It consists of 11 managers and 33 subordinates from PNB  and 18 managers and 54 subordinates from SBI. The main HRM practices studied were General climate, OCTAPACE culture, Selection, job definition, career planning, training, performance appraisal and compensation. The data were analyzed statistically and finding revealed that HRM practices have huge impact on the organizational performance in banking sector. At the end research also depicted some limitation as well as future research directions.

A Pragmatic Study of Employee Perception on Service Quality Management Practices in the Banking Sector

2020 ◽  
Vol 9 (2) ◽  
pp. 38-56
Author(s):  
Rama Mohana Rao Katta ◽  
Chandra Sekhar Patro ◽  
Sanyasi Rao Pinninti
Keyword(s):  
Public Sector ◽  
Quality Management ◽  
Service Quality ◽  
Management Practices ◽  
Banking Sector ◽  
Employee Perception ◽  
Public Sector Banks ◽  
Quality Management Practices ◽  
Internal Customers ◽  
Service Quality Management

Service quality is regarded as an essential success factor for any organization to stand out from its competitors. In the present competitive environment, the banking sector to be successful should not only focus on providing a wide range of product lines but also emphasize the importance of its services, particularly in maintaining service quality. The employees should be contented with the service quality management practices adhered to by the banks. When internal customers perceive higher value, they can provide better quality services to external customers. The study examines employee perception of service quality management practices in public sector banks. The results reveal that there is a significant association between demographic factors and employee perceptions of service quality management practices in public sector banks. The findings may be helpful to infer the niceties of business needs and promote necessary strategies in improving service quality to satisfy employee as well as customer expectations in the banking sector.

Employee Perceptions of Leadership and Performance Management in the Botswana Public Service

2003 ◽  
Vol 32 (2) ◽  
pp. 301-313 ◽  
Author(s):  
Kempe Ronald Hope
Keyword(s):  
Public Sector ◽  
Performance Management ◽  
Public Service ◽  
Good Governance ◽  
Employee Perceptions ◽  
Public Servants ◽  
The Public ◽  
The Past ◽  
And Performance ◽  
Perceptions Of Leadership

Public servants in Botswana play an important role as partners in the management of the public sector and national affairs; and, during the past three decades, the country has acquired a reputation for sound development management and good governance. That reputation has been derived primarily from the behavior and performance of the country's public servants who have been motivated to fulfill their duties honestly and effectively. However, in recent years, a culture of indifference and outright laziness has crept into the public service leading to serious bottlenecks in service delivery. This article discusses and analyzes employee perceptions of leadership and performance management in the Botswana public service in light of the country's reputation with respect to the nature and functioning of its public servants.

scholarly journals Customer Relationship Management (CRM)Practices of Public and Private Sector Banks

2022 ◽  
Vol 40 (S1) ◽  
Author(s):  
LALITHA P S ◽  
KIRAN KUMAR PAIDIPATI ◽  
B. AMARNATH
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Customer Relationship Management ◽  
Management Practices ◽  
Banking Sector ◽  
Relationship Management ◽  
Customer Relationship ◽  
Public And Private ◽  
Public Sector Banks ◽  
Public And Private Sector

The banking sector plays a crucial role in the economic development of a country. For the success of any bank customers’ play a prominent role in its growth. Implementing good customer relationship management practices improves the profits of banks. Retaining the customer and convert the customer to be a loyal one is most protruding. For the bank, retentions attain a greater benefit compare with acquiring new customers. Sustain the old customer is much more pivotal than attracting the new one. For this, effective customer relationship management practices help in the returns of the bank. Customer service and satisfaction differentiate the virtuous banking sector. The present study focuses on comparing the customer relationship management practices of public and private sector banks. A survey is done with 1200 customers using the convenience sampling method. 600 respondents from SBI & Andhra bank of public sector banks and the remaining 600 are from HDFC and ICICI banks of the private sector were chosen for the survey. An Empirical study with descriptive statistics, mean and frequency distribution, chi-square, mean ranks, reliability analysis is used to evaluate data. From the findings, it is observed that customers opted for public sector banks for the trust factor, and for effective products and services customers are satisfy more with private sector banks than compared with public sector banks.

scholarly journals Loan deliquency by businessmen – a study with special reference to public sector banks in coimbatore district

2013 ◽  
Vol 1 (1) ◽  
pp. 7-18
Author(s):  
Velmurugan R ◽  
Benjamin Christopher S
Keyword(s):  
Public Sector ◽  
Special Reference ◽  
Socioeconomic Background ◽  
Interview Schedule ◽  
Chi Square ◽  
Public Sector Banks ◽  
Direct Bearing ◽  
Coimbatore District ◽  
And Performance ◽  
The Relationship

The quality and performance of advances have a direct bearing on the profitability and viability of banks. Despite an efficient credit appraisal and disbursement mechanism, problems can still arise due to various factors. In this regard, a study has been undertaken to examine the behavior of borrowers in repaying the loan taken from public sector banks. The objectives of the study are to examine the socioeconomic background of sample businessmen, to find out factors determining default by businessmen and to suggest methods to improve recovery of NPA. The data required for the study have been collected through an interview schedule. One hundred and twelve borrowers of public sector banks in Coimbatore district are included in the sample. The data collected have been analysed by making use of simple percentage. In order to ascertain the relationship between the various factors and level of NPA Chi-square tests have been followed. The present study carried out in this direction has highlighted the causes for default on the part of the borrowers. Studies on NPA will throw morelight on the burningissue.

The influence of recent changes in public sector management on biodiversity conservation

2001 ◽  
Vol 7 (1) ◽  
pp. 45 ◽  
Author(s):  
Dr Jo Ann Beckwith ◽  
Dr Susan A. Moore
Keyword(s):  
Decision Making ◽  
Public Sector ◽  
Biodiversity Conservation ◽  
Management Practices ◽  
Managerial Skills ◽  
The Public ◽  
Performance Reporting ◽  
Australian State ◽  
And Performance ◽  
Western Australian

Over the last 15 years increasing emphasis has been placed worldwide on biodiversity conservation. During the same period, the public sector which carries much of the responsibility for biodiversity conservation has experienced, in OECD countries, a revolution in management practices. Managerialism has emerged, modeled on private sector philosophies including economic efficiency and accountability. Managerialism and an increased emphasis on biodiversity conservation have occurred over the same period, however, the links have not been investigated. This paper explores the influences of managerialism on biodiversity conservation in three Western Australian state public sector agencies: the Department of Conservation and Land Management; Water and Rivers Commission; and Water Corporation. Each of the agencies has embraced managerialism in a different way, modifying elements to match organizational mandates. All have become conscious of managing political risk. Other managerialist influences include increased emphases on contracting, strategic planning and performance reporting. Understanding managerialism helps managers and researchers manage the socio-political environment to achieve desired outcomes, in this case biodiversity conservation. Managerial skills such as diplomacy, administration, decision making and leadership are essential if managers and researchers are to influence decision making and progress through agencies, given that technical expertise is no longer sufficient.

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