scholarly journals Service Innovation Processes in SMEs in Upper Austria

2020 ◽  
Vol 5 (3) ◽  
pp. 26-31
Author(s):  
Alexandra Fratričová ◽  
Margarethe Überwimmer ◽  
Robert Füreder
Keyword(s):  
Human Resources ◽  
Service Innovation ◽  
Global Competitiveness ◽  
Know How ◽  
Upper Austria ◽  
Innovation Potential ◽  
Innovation Activities ◽  
Innovative Products ◽  
Depth Interviews ◽  
Innovation Processes

Due to the increasing global competitiveness, companies have to continuously expand their offer of innovative products and services. Upper Austria is the most competitive region of Austria and one of the most innovative regions in Europe. Despite its success and prosperity, the local SMEs have not yet managed to exploit their full innovation potential. This paper analyses the literature background on the topic of innovation in SMEs in the spheres of management and organization, resources, collaboration, KPIs, and innovation processes, as a part of the Interreg SIP-SME (Service innovation processes for small and medium-sized enterprises) project. Subsequently, the results from the in-depth interviews with Upper Austrian innovation experts are presented and compared to the literature findings. The authors found that the experts confirmed the necessity of formalization of processes, the importance of human resources and know-how, specific organizational and managerial prerequisites, as well as the problematic areas in the measurement of innovation potential and activities. Differences were found in the aspects of company attributes and their effect on innovation success as well as the reasons of employee unwillingness and reluctance to engage in innovation activities. Problematic areas of implementing innovation in local SMEs were identified.

Customers as Innovators in Senior Service Markets

2011 ◽  
Vol 2 (1) ◽  
pp. 30-51 ◽  
Author(s):  
Lea Hennala ◽  
Helinä Melkas ◽  
Satu Pekkarinen
Keyword(s):  
Service Innovation ◽  
Well Being ◽  
Service Science ◽  
Service Development ◽  
Rehabilitation Services ◽  
Customer Involvement ◽  
Innovation Potential ◽  
Innovation Activities ◽  
Aging People ◽  
Service Markets

This study investigates aging customers as innovators in senior service markets by their innovation potential and characteristics as innovators in development of well-being services. The study focuses on an initiative to develop the service concept of a foundation providing homes for aging people in Finland. The participants generated ideas on housing and rehabilitation services. Organizations would benefit from engaging users in the improvement of their services. This study provides an example of how that could be put in to practice. The study complements the managerial discussion concerning customer involvement and combines research on user-driven innovation as well as business and service development. It is of interest to managers and other actors in various organizations’ service innovation activities, innovation researchers, and researchers in service science and various aspects of aging.

Discovering Product Innovation Potential within Existing Product Architectures

2015 ◽  
Vol 794 ◽  
pp. 540-546 ◽  
Author(s):  
Stefan Rudolf ◽  
Casimir Ortlieb ◽  
Christian Tönnes ◽  
Günther Schuh
Keyword(s):  
Innovation Process ◽  
Sustainable Growth ◽  
Product Portfolio ◽  
New Approach ◽  
Product Success ◽  
Innovation Potential ◽  
Innovative Products ◽  
Continuous Stream ◽  
Innovation Approach ◽  
Innovation Processes

New and innovative products are drivers for successful and sustainable growth of companies. Only a continuous stream of innovations can defend established market segments and create new markets for the company. Especially for European companies, innovations offer the opportunity for differentiation against competitors and therewith help to consist the present cost pressure mainly coming from Asian countries. Thereby, innovation inherent risks regarding limited product success, longer development times and quality lacks threaten the success of the innovation process. With this paper, a new approach is introduced, which aims at the reduction of the risks in the innovation processes. This is realized by shifting the focus from a customer requirement driven innovation screening to a product portfolio based innovation approach. The idea is to identify innovation opportunities within existing portfolios to maximize the use of existing company capabilities.

Discovering the unfolding of service innovations

2014 ◽  
Vol 29 (2) ◽  
pp. 143-150 ◽  
Author(s):  
Catharina von Koskull ◽  
Tore Strandvik
Keyword(s):  
Service Innovation ◽  
Innovation Process ◽  
Ethnographic Research ◽  
Research Approach ◽  
Critical Events ◽  
Content Type ◽  
Innovation Research ◽  
Innovation Activities ◽  
Micro Level ◽  
Innovation Processes

Purpose – This paper aims to explore and demonstrate how an ethnographic research approach can reveal new aspects of the dynamics of service innovation processes. In contrast to the retrospective research approach found in most service innovation research, the ethnographic approach captures the innovation process as it unfolds. Design/methodology/approach – An ethnographical investigation of an incremental service innovation at a bank was conducted. The innovation activities were performed jointly by a team of bank members from various functions and external business partners. This was a formal project with a pre-specified plan, budget, and timetable. Findings – The ethnographical approach, capitalizing on its real-time, multi-methods, longitudinal, and up-close characteristics, made it possible to capture unforeseen events and issues at the micro level. The authors suggest that such critical events determine what direction the innovation process takes. The initial intentions and plans were partly realized; new issues emerged during the innovation work and were realized, while other emergent issues were finally not realized. Research limitations/implications – The study suggests a framework that can be used to identify four categories of micro-level processes. Critical events in the micro-level processes represent potential turning points and are important foci in practice and remain issues for further research. Practical implications – Managers may benefit from being open to including emergent issues and understanding the micro-level dynamics of the innovation process. Originality/value – This study illustrates how the ethnographic research approach captures the dynamics of innovation processes and the potential challenges and possibilities for innovation managers. This finding suggests the need to address micro-level dynamics.

scholarly journals Developing “Compagement” Model for Evaluating Human Resources of the Organization

2020 ◽  
Vol 35 ◽  
pp. 07002
Author(s):  
Irina A. Ivanova ◽  
Galina A. Sazhaeva
Keyword(s):  
Resource Management ◽  
Human Resources ◽  
Human Resource Management ◽  
Human Resource ◽  
Model Development ◽  
Evaluation Process ◽  
Innovation Potential ◽  
Main Development ◽  
High Level ◽  
Innovation Processes

At present one of the main development vectors for the economy of Russian Federation is aimed towards achieving the trajectory of sustainable development [1] which is based on innovation-driven growth of Russian enterprises. Innovation processes and innovation-driven upgrade in particular help enterprises to adapt to constant changes [2]. Because of that innovation potential of enterprises becomes more and more important. This potential is used for achieving high level of the organization’s activity and includes labor, material, financial, information, and other resources. The most significant of the specified resources is labor or human resources, because this particular «resource» creates and regulates flows of other resources. The basis of innovation potential of the organization’s human resources is formed by abilities, competences, and skills of employees, necessary for achieving the stated objectives and efficiently fulfilling the assigned tasks which, in turn, lead to successful development of the enterprise. This study presents development of organizational decisions in the area of human resource management in the form of «compagement» model development for future use in the evaluation process of the organization’s human resources. This work is aimed at enhancing the human resource management system’s efficiency thanks to increased effectiveness of selection and employment, motivation of human resources, training, substitution planning, and forming of the employee pool, evaluation and assessment of employees.

Customer Integration in Innovation Processes via Operating Information Systems

2013 ◽  
pp. 245-254
Author(s):  
Benjamin Strehl
Keyword(s):  
Information Systems ◽  
Quality Function Deployment ◽  
System Modeling ◽  
Customer Integration ◽  
Positive Effects ◽  
Innovation Potential ◽  
Innovation Activities ◽  
Regular Customer ◽  
Lead Users ◽  
Innovation Processes

The positive effects of customer integration in corporate innovation activities are undisputed. Further, several concepts for an improved cooperation with customers have already been developed and even implemented in many cases. Most of these methods target a special group of customers, the so-called lead-users. Besides being proven as beneficial, this selected integration neglects the majority of a company’s human client interactions which occur in the often centralized service centers, for example call centers. Many studies confirm the innovation potential of these existing, regular customer interactions. This paper presents detailed requirements as well as an overall solution system for the integration of these customer contacts via service centers. Therefore, existing research was combined with quality function deployment and service system modeling.

Customers as Innovators in Senior Service Markets

2013 ◽  
pp. 31-53
Author(s):  
Lea Hennala ◽  
Helinä Melkas ◽  
Satu Pekkarinen
Keyword(s):  
Service Innovation ◽  
Well Being ◽  
Service Science ◽  
Service Development ◽  
Rehabilitation Services ◽  
Customer Involvement ◽  
Innovation Potential ◽  
Innovation Activities ◽  
Aging People ◽  
Service Markets

This study investigates aging customers as innovators in senior service markets by their innovation potential and characteristics as innovators in development of well-being services. The study focuses on an initiative to develop the service concept of a foundation providing homes for aging people in Finland. The participants generated ideas on housing and rehabilitation services. Organizations would benefit from engaging users in the improvement of their services. This study provides an example of how that could be put in to practice. The study complements the managerial discussion concerning customer involvement and combines research on user-driven innovation as well as business and service development. It is of interest to managers and other actors in various organizations’ service innovation activities, innovation researchers, and researchers in service science and various aspects of aging.

scholarly journals Trouble in Paradise? Barriers to Open Innovation in Regional Clusters in the Era of the 4th Industrial Revolution

2020 ◽  
Vol 6 (3) ◽  
pp. 84 ◽  
Author(s):  
Marita McPhillips
Keyword(s):  
Open Innovation ◽  
Industrial Revolution ◽  
Public Support ◽  
Regional Innovation ◽  
Innovation Ecosystem ◽  
Innovation Activities ◽  
Innovation Intermediaries ◽  
Nation Wide Survey ◽  
Depth Interviews ◽  
Innovation Processes

The purpose of this paper is to provide an insight into the barriers faced by clusters as open innovation intermediaries. Literature review and an empirical study were performed, involving a nation-wide survey, case studies, and in-depth interviews with cluster actors involved in open innovation activities. This article conceptually links open innovation and clusters in the context of the fourth industrial revolution, empirically identifies barriers hindering open innovation in clusters, and indicates factors that might affect the open innovation processes in networked ecosystems. The findings confirm that the perception of barriers hindering open innovation in clusters differs between clusters already implementing open innovation and those which are still not active in this area. The findings contribute to a comprehensive understanding of the potential roles of clusters as open innovation intermediaries in the context of transitioning economies. With clusters playing a role in open innovation intermediary, public support at cluster level could increase openness to cooperation not only for member companies, but all participants in the regional innovation ecosystem.

Customer Integration in Innovation Processes via Operating Information Systems

2011 ◽  
Vol 2 (4) ◽  
pp. 16-24 ◽  
Author(s):  
Benjamin Strehl
Keyword(s):  
Quality Function Deployment ◽  
System Modeling ◽  
Customer Integration ◽  
Positive Effects ◽  
Innovation Potential ◽  
Innovation Activities ◽  
Corporate Innovation ◽  
Regular Customer ◽  
Lead Users ◽  
Innovation Processes

The positive effects of customer integration in corporate innovation activities are undisputed. Further, several concepts for an improved cooperation with customers have already been developed and even implemented in many cases. Most of these methods target a special group of customers, the so-called lead-users. Besides being proven as beneficial, this selected integration neglects the majority of a company’s human client interactions which occur in the often centralized service centers, for example call centers. Many studies confirm the innovation potential of these existing, regular customer interactions. This paper presents detailed requirements as well as an overall solution system for the integration of these customer contacts via service centers. Therefore, existing research was combined with quality function deployment and service system modeling.

scholarly journals Innovation Activities in Companies in the Federation of Bosnia and Herzegovina

2015 ◽  
Vol 1 (5) ◽  
pp. 51-68
Author(s):  
Benina Veledar ◽  
Adnan Veledar
Keyword(s):  
Bosnia And Herzegovina ◽  
Quantitative Research ◽  
Negative Impact ◽  
Statistical Tests ◽  
Role Of Government ◽  
Quantitative Research Methods ◽  
Innovation Potential ◽  
Innovation Activities ◽  
The Government ◽  
Innovation Processes

This paper aims to provide information on the extent to which companies in the Federation of Bosnia and Herzegovina implement innovation activities. For this purpose, we used both qualitative and quantitative research methods. We performed qualitative analysis of legislation in the field of innovation as well as the attitude of the government towards innovation processes. In order to quantify innovation activities in Bosnia and Herzegovina companies, we conducted survey questionnaire among profit-oriented companies who employ at least 10 people. The working hypothesis of the paper is that the authorities in Bosnia and Herzegovina have a marginal role when it comes to encouraging the development and implementation of innovations and statistical monitoring of business innovation processes, which results in the lack of innovation activities in Bosnia and Herzegovina companies and has a negative impact on the business. Different parametric and non-parametric statistical tests were applied to test the stated hypothesis. Quantitative research has shown that a small number of enterprises continuously introduce new products/services which has negative impact on their performance. Conducted qualitative research has shown that the role of government in promoting and developing the acquired competitive advantages such as knowledge and innovation in Bosnia and Herzegovina is marginalized. According to the obtained results we derived some recommendations for improving operations using innovation potential.

MSDM Pondok Pesantren

2019 ◽  
Vol 4 (4) ◽  
pp. 403-422
Author(s):  
Ahmad Saefulloh ◽  
Fisher Zulkarnaen ◽  
Dewi Sadiah
Keyword(s):  
Data Collection ◽  
Human Resources ◽  
Human Resource ◽  
Human Resources Management ◽  
Resources Management ◽  
Know How ◽  
Highly Educated ◽  
The Times ◽  
And Control ◽  
Descriptive Method

ABSTRAK Penelitian ini bertujuan untuk mengetahui bagaimana implementasi manajemen sumber daya manusia pondok pesantren pagelaran II sumedang, dan mengetahui bagaimana hasil kinerja santri di pondok pesantren pagelaran II sumedang.Metode yang digunakan dalam penelitian ini adalah metode deskriptif, pengumpulan data dilakukan dengan menggunakan teknik observasi, studi dokumentasi dan wawancara.Hasil Penelitian ini menemukan bahwa peran manajemen sumber daya manusia dalam mengoptimalkan kinerja santri di pondok pesantren pagelaran II sumedang yang diawali dengan pengolaan dalam bentuk fungsi perencanaan dan operasional yang baru.Terutama pengrekrutan jajaran assatidz yang berdedikasi dan berpendidikan tinggi masuk ke pondok pesantren pagelaran II. Sehingga keberlangsungan pesantren akan berinovasi dan pengendalian selalu sesuai dengan perkembangan zaman. Sehingga dapat disimpulkan bahwa manajemen sumber daya manusia di pondok pesantren pagelaran II sumedang telah dijalankan dengan baik dan menunjukan keberhasilan dalam upaya menyiapkan insan kamil. ABSTRAK It aims to know how to implementation of human resources management hut pesantren by fire ii, and find out How did santri's performance result in the pesantren pagelaran 2 Sumedang. The method used in this study is a descriptive method, data collection is done using observation techniques, a documentary study and debriefing. This study found that human resource management's role in optimizing santri's performance in pondok pesantren pagelaran 2 Sumedang. That begin with processing in the form of new planning and operational functions. Particularly recruits for the dedicated, highly educated assatidz went into the pagelaran 2 Sumedang. So martial arts have continued to innovate and control always conforms to the development of The Times. So it is inadmissible that the human resources management at pesantren pagelaran 2 sumedang has been well run and show that is successful in preparing for the perfect human being.

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