scholarly journals Evaluasi Tata Kelola Teknologi Informasi Menggunakan Kerangka Kerja Cobit 5 Pada Gelato Secrets

2021 ◽  
Vol 6 (1) ◽  
pp. 1
Author(s):  
Ayu Manik Dirgayusari ◽  
Desak Made Dwi Utami Putra ◽  
Ni Wayan Rika Andini
Keyword(s):  
Information Technology ◽  
Best Practice ◽  
Business Processes ◽  
Reference Model ◽  
Logical Structure ◽  
Technology Governance ◽  
Business Goals ◽  
Control Objective ◽  
Almost All ◽  
Operational Processes

Many people have benefited from the use of information technology, one of which is in the trade business sector. One company that is engaged in manufacture that utilizes information technology in its operational processes is Gelato Secrets. Its efforts to support business goals have been supported by an Information System (SI) which is still relatively new to be implemented in Gelato Secrets, namely the Odoo application that supports the sales process in each outlet. To evaluate the maturity level of information technology governance in the Odoo application, a framework is needed as a reference model to ensure the quality of IT governance in the application of the "Odoo" application. Control Objective for Information and related Technology (COBIT) is a best practice that provides an organization's entire business process and describes it in a logical structure of activities that can be managed and controlled effectively. The results of the research, measuring the average level of capability obtained, have only reached the Established Process level, which means that each sub-domain has been well defined and standardized. This shows that almost all processes meet the requirements, but there are still weaknesses on the side of system changes caused by the absence of an adequate documentation process. The company still has to fulfill the level 5 process, namely Optimizing Process by means of regular training to HR about existing Information Systems and also fulfilling user needs such as adding menus that can facilitate the smooth running of business processes in order to meet the expected company targets, as well as adding more technology devices. Information needed by the company in sufficient quantities.

scholarly journals PENILAIAN TATA KELOLA TEKNOLOGI INFORMASI PADA SISTEM LOGISTIK PT XYZ BERDASARKAN COBIT (INFORMATION TECHNOLOGY GOVERNANCE ASSESSMENT AT LOGISTIC SYSTEM OF PT XYZ BASED ON COBIT)

2018 ◽  
Vol 9 (2) ◽  
pp. 125
Author(s):  
Reza Zulfikar Ruslam ◽  
Nur Indrawati ◽  
Yan Andriariza Ambhita Sukma
Keyword(s):  
Information Technology ◽  
Service Delivery ◽  
Service Provision ◽  
Business Processes ◽  
Logistics System ◽  
Technology Governance ◽  
Logistics Service ◽  
Business Goals ◽  
Information Technology Governance ◽  
Corrective Actions

AbstractInformation Technology governance assessment at PT XYZ is deemed necessary to provide recommendations for corrective actions related to logistics service provision which are the main business processes of PT XYZ. This study uses the COBIT 4.1 framework with the scope of the logistics system. This study produces recommendations for corrective actions related to IT governance based on the COBIT 4.1 framework in the PT XYZ logistics system. The study produced problem-root improvement recommendations, matury-level improvement recommendations, IT Goals recommendations, and Business Goals recommendations; derived from 4 (four) domains in COBIT 4.1, namely: Planning and Organizing (PO), Procurement and Implementation (AI), Service Delivery and Support (DS), and Monitor and Evaluation (ME). AbstrakPenilaian tata kelola Teknologi Informasi pada PT XYZ dipandang perlu dilakukan untuk memberikan rekomendasi tindakan perbaikan terkait penyediaan layanan logistik yang merupakan proses bisnis utama PT XYZ. Penelitian ini menggunakan kerangka kerja COBIT 4.1 dengan lingkup sistem logistik. Penelitian ini mengasilkan rekomendasi tindakan perbaikan terkait tata kelola TI berdasarkan kerangka kerja COBIT 4.1 pada sistem logistik PT XYZ. Penelitian menghasilkan rekomendasi perbaikan akar masalah, rekomendasi perbaikan tingkat maturitas, rekomendasi IT Goals, dan rekomendasi Business Goals; yang berasal dari 4 (empat) domain dalam COBIT 4.1, yaitu: Perencanaan dan Pengorganisasian (PO), Pengadaan dan Implementasi (AI), Penyampaian Layanan dan Dukungan (DS), dan Monitor dan Evaluasi (ME).

scholarly journals PERFORMANCE MEASUREMENT OF INFORMATION TECHNOLOGY GOVERNANCE: A CASE STUDY

2016 ◽  
Vol 12 (2) ◽  
pp. 57 ◽  
Author(s):  
Johanes Fernandes Andry
Keyword(s):  
Information Technology ◽  
Performance Measurement ◽  
Business Processes ◽  
Standard Procedure ◽  
It Governance ◽  
Competitive Advantages ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Freight Forwarder ◽  
Key Aspects

Established in 2001, XYZ Cargo is a Freight Forwarder Service Company specialized in the logistic transportation located in Jakarta. XYZ Cargo has broad experiences in both ocean freight and air freight service and has more than sixty agents of partnership around the world. XYZ Cargo has implemented Information Technology (IT) that covers all key aspects of business processes of the enterprise. It has an impact on the strategic and competitive advantages of its success. Many organizations have started implementing IT governance in order to achieve the collaboration between business and IT. The purpose of this research is to get an overview of performance measurement of the currently-running IT Governance with several aspects to consider such as effectiveness, efficiency, functional unit of information technology within an organization, data integrity, safeguarding assets, reliability, confidentiality, availability, and security. The analytical tool used in this research is the COBIT 5 standard procedure by ISACA. The result of IT Governance based on COBIT 5 in domain EDM, shows average values at the level of 2.0 until 2.7 (managed process) for EDM01, EDM02, EDM03 and 1.3 until 1.7 (performed process) for EDM04, EDM05.

scholarly journals IT Governance Audit with COBIT 5 Framework on DSS Domain

2018 ◽  
pp. 279-286
Author(s):  
Vernando Jarsa ◽  
Kevin Christianto
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Business Processes ◽  
Repair Process ◽  
Assessment Method ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Level 1 ◽  
Process Controls ◽  
Capability Level

Information technology in organizations plays an important role for the continuity of their current business processes. Almost every organization already has information technology and dependence on their information technology. With the existence of information technology, it can help business process in the organization runs smoothly, and according to desired by every organization. But not infrequently the information technology that has been operating has problems that are very annoying and hinder the business process of the organization. Problems that exist in this company is at the time of maintenance and custom or repair process undertaken by the company. With the existence of the problem, the writer wanted to audit the existing governance in companies that have problems regarding aspects of information technology delivery. The author uses the COBIT 5 framework on the DSS domain (Deliver, Service, and Support) and focuses on the sub domains of DSS01 Manage Operations, DSS02 Manage Service Requests and Incidents, DSS03 Manage Problems, and DSS06 Manage Business Process Controls. The assessment method used is a capability model consisting of five capability levels. Based on the audit of information technology governance conducted by researchers using COBIT 5, then the conclusion of this study is the average capability level of the overall process obtained most of the process has reached level 1 performed process.

scholarly journals TOGAF for designing the enterprise architecture of LAZISMU

2018 ◽  
Vol 2 (2) ◽  
pp. 58-64 ◽  
Author(s):  
Jefree Fahana ◽  
Ahmad Azhari
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Value Chain ◽  
Enterprise Architecture ◽  
Business Processes ◽  
Business Goals ◽  
Architecture Framework ◽  
Application Architecture ◽  
Organization Analysis ◽  
Architecture Development

LAZISMU as an amil zakat institution has an important role in collecting and managing zakat for public welfare. The existence of Law No. 23 of 2011 and the Minister of Religion Regulation No. 333 of 2015 on Guidelines for Granting Permits for the Establishment of Zakat Institutions requires that the management of zakat, infaq, and sadaq (ZIS) funds be transparent, accountable and prioritize professional principles. For this reason, there needs to be support from information systems and information technology to achieve these business goals. Information systems and technology will be utilized optimally if the development is aligned with the business objectives of the organization. Enterprise Architecture (EA) is a bridge to harmonize the business needs of an organization with Information Systems and Information Technology. Enterprise architecture planning at the LAZ has been designed using The Open Group Architecture Framework (TOGAF) with Architecture Development Method (ADM). Data collection is done by interviewing and making direct observations of the organization. Analysis tools used are the Unified Modelling Language (UML) method and the Value Chain method. The results of this study are blue print business architecture, data architecture, application architecture so that it can support the business processes that exist in LAZISMU.

scholarly journals AUDIT SISTEM INFORMASI PADA CALL CENTER PADA PT ARGA BANGUN BANGSA (ESQ LEAERSHIP CENTER) DENGAN MENGGUNAKAN FRAMEWORK COBIT

2018 ◽  
Author(s):  
khoiriazulhijah
Keyword(s):  
Information Technology ◽  
Call Center ◽  
Performance Indicator ◽  
Control Process ◽  
It Governance ◽  
Maturity Level ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Control Objective ◽  
Level 3

Call center ESQ merupakan aplikasi berbasis web yang digunakan oleh tim telemarketing, timtelecorporate, finance, dan BM (Branch Manager) untuk menjalankan fungsi bisnis ESQ LC. Data sudah menjadiaset penting dalam perusahaan untuk mengantisipasi hal-hal yang tidak diinginkan berkaitan denganpenyalahgunaan data maka harus dilakukan audit. Pentingnya informasi, maka kebijakan tentang keamanan sistemmerupakan salah satu aspek yang sangat penting dalam sebuah sistem informasi. Audit Sistem Informasi menjadisebuah solusi untuk mengukur sejauh mana selama ini sistem call center melakukan proses DS5 dan DS11 agarESQ LC dapat melakukan perbaikan-perbaikan. IT (Information Technology) Governance merupakan strukturhubungan dan proses untuk mengarahkan dan mengendalikan organisasi untuk mencapai tujuannya denganmenambahkan nilai ketika menyeimbangkan risiko dibandingkan dengan TI dan prosesnya. Kerangka kerja COBIT(Control Objective For Information and Related Technology) versi 4.1, dimana COBIT mempunyai tujuan untukmengendalikan TI terkait dan merupakan suatu standar yang telah diakui cukup baik pada tingkat internasional.Dalam penelitian ini membahas 1 domain yaitu Deliver and Support dari 4 domain yang ada di COBIT denganpembahasan dibatasi pada tingkat control process pengelolaan data (DS11) dan memastikan keamanan sistem(DS5) untuk management awareness dan maturity level. Hasil dari audit sistem informasi adalah tingkat kinerjaproses DS5 (memastikan keamananan sistem) dan DS11 (pengelolaan data) adalah sedang. Maturiy Level DS5 danDS11 saat ini (as is) ada pada level 3 kondisi di mana perusahaan telah memiliki prosedur standar formal dantertulis yang telah disosialisasikan ke segenap jajaran manajemen dan karyawan untuk dipatuhi dan dikerjakandalam aktivitas sehari-hari tapi kurang ada pengawasan untuk menjalankan itu semua. Dan (to be) yangdiharapkan menunjukkan level 4 perusahaan memiliki indikator sebagai sasaran terhadap kinerja proses TI sertaterdapat fasilitas untuk memonitor dan mengukur prosedur yang sudah berjalan. Rekomendasi ke level 4 ITGovernance ini dibuat guna meningkatkan kinerja call center di ESQ LC. Usulan Performance Indicator danOutcome Measure diharapkan dapat diterapkan agar proses TI tercapai sesuai dengan tujuan yang diharapkandalam DS5 dan DS11.Kata Kunci: Audit, call center, IT Governance, Activities dan IT Goals, COBIT.

scholarly journals Cici Cahyanti 165100109,Audit

2020 ◽  
Author(s):  
cici cahyanti
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Business Processes ◽  
It Governance ◽  
System Implementation ◽  
Maturity Level ◽  
Technology Governance ◽  
Information Technology Governance ◽  
National Bank ◽  
Effectiveness And Efficiency

AbstractBCA is a national bank established in 1957 and has continued to grow. Nowadays the bank has supported business processes in various companies, such as the use of attendance information systems. During this system implementation, it has been running to support the procedures of attendance activities. The purpose of this research is to get an overview of the performance of information technology governance in order to determine the extent of maturity level which is currently running, with a few aspects to consider such as effectiveness and, efficiency. The conclusion that can be drawn from the research that has been done is IT governance at the BCA has been done, although still run optimally within each IT process contained in the sub domain Monitor Evaluate Assess (MEA) on average was at 3.0 (defined process) for sub domain DS1, DS5, DS10 and ME2.Keywords— Audit SI, Absensi, BCA, COBIT 4

scholarly journals Audit Tata Kelola Teknologi Informasi pada Dinas Komunikasi dan Informatika (DISKOMINFO) Kota Bandar Lampung Menggunakan Kerangka Kerja COBIT 4.1 Domain Plan and Organise dan Acquire and Implement

2019 ◽  
Author(s):  
Saproni Majid
Keyword(s):  
Information Technology ◽  
Human Resources ◽  
It Governance ◽  
Master Plan ◽  
Maturity Level ◽  
Technology Governance ◽  
Business Goals ◽  
Information Technology Governance

AbstrakDinas Komunikasi dan Informatika (DISKOMINFO) Kota Bandar lampung adalah sebuah instansi yang bertanggung jawab pada bidang komunikasi, informatika, statistik serta persandian dalam lingkungan pemerintahan. Dengan adanya tata kelola TI dapat memberikan jaminan bahwa pemanfaatan teknologi informasi sejalan dengan tujuan bisnis organisasi. Berdasarkan hasil wawancara ditemukan beberapa permasalahan dalam pengelolaan tata kelola TI seperti belum adanya SOP, kurangnya pemahaman sumber daya manusia terkait dengan tugasnya masing-masing, dan pemasangan infrastruktur yang tidak sesuai dengan Master Plan yang sudah direncanakan sehingga diperlukan adanya audit untuk mengukur seberapa jauh tingkat kematangan serta mengetahui kemungkinan terjadinya penyimpangan terhadap tata kelola TI yang telah direncanakan. COBIT 4.1 adalah kerangka kerja yang tepat untuk mengetahui tingkat kematangan tata kelola teknologi informasi. Domain yang digunakan yaitu Plan and Organise dan Acquire and Implement. Tujuan dari penelitian ini adalah untuk mendapatkan hasil evaluasi berdasarkan tingkat kematangan dan menghasilkan rekomendasi dari hasil evaluasi tersebut. Hasil nilai tingkat kematangan pada domain Plan and Organise sebesar 1,9 dan pada domain Acquire and Implement sebesar 1,28. Rekomendasi yang diberikan digunakan untuk meningkatkan nilai tingkat kematangan sehingga dapat memperbaiki tata kelola TI yang ada pada DISKOMINFO kota Bandar lampung.Kata kunci: Audit, Tata Kelola TI, COBIT 4.1, Maturity Level, Plan and Organise, Acquire and ImplementAbstractDinas Komunikasi dan Informatika (DISKOMINFO) Kota Bandar lampung is an agency that responsible for communication, informatics, statistics, and encryption within the existing government environment. The existence of IT governance can provide assurance that the utilization of information technology in line with organizational business goals. Based on the results of the interviews found several problems in the management of IT governance such as the absence of SOPs, lack of understanding of human resources related to their respective tasks, and installation of infrastructure that is not in accordance with the Master Plan that has been planned. Therefore, audit to measure how far the Maturity Level and know the possibility of deviations from planned IT Governance. COBIT 4.1 is an appropriate framework for knowing the Maturity Level of information technology governance. The domains used are Plan and Organize and Acquire and Implement. This research is to get the result of evaluation based on maturity level and produce recommendation from result of evaluation. The result of the maturity level on the Plan and Organize domain is 1.9 and the Acquire and Implement domain is 1.28. Recommendations are used to improve the value of Maturity Level to improve the existing IT governance in DISKOMINFO Kota Bandar lampung.

scholarly journals Perencanaan Strategi Sistem dan Teknologi Informasi pada PT. Tripuri Mitra Nobelindo

2011 ◽  
Vol 2 (1) ◽  
pp. 341
Author(s):  
Dewan Pelawi ◽  
Franky Franky ◽  
Charles Willy ◽  
Bobby Irwanza
Keyword(s):  
Information Technology ◽  
Information System ◽  
Strategic Planning ◽  
Value Chain ◽  
Business Strategy ◽  
Business Processes ◽  
Future Application ◽  
It Strategy ◽  
Growth And Survival ◽  
Business Goals

Competitions faced by companies are some obstacles in achieving the business objectives to maintain the company's growth and survival. The use of information technology trend requires companies to use it in order to compete with competitors. Strategic planning of information system (IS) and information technology (IT) which refer to business strategy should be customized to the company's business processes. The process of finding a future application portfolio is preceded by the discovery of business strategy, IS/IT strategy managemen and IT strategy. The method used is the strategic planning of information system and information technology of Ward and Peppard. The discovery of business strategy through internal and external analysis of the company is done using tools: PEST, SWOT, Porter's five competitive model, Value chain, and CSF. The analysis of the current information systems helps determine the proposed IS and IT plan. The result achieved is strategic system plan and information technology that are appropriate to the company in achieving its business goals. 

scholarly journals Evaluasi Kinerja Tata Kelola TI Terhadap Penerapan Sistem Informasi Starclick Framework COBIT 5 (Studi Kasus: PT. Telekomunikasi Indonesia, Tbk Semarang)

2016 ◽  
Vol 2 (3) ◽  
pp. 157-166
Author(s):  
Guido Waluyan ◽  
Augie David Manuputty
Keyword(s):  
Information System ◽  
Best Practice ◽  
Reference Model ◽  
It Governance ◽  
Application Framework ◽  
Sales Process ◽  
Control Objective ◽  
Information Media ◽  
Corporation Management ◽  
And Control

Abstract— Information Technology (IT) Governance used for building a system to help companies in the decision-making process which involve stakeholders and all the company elements. PT. Telekomunikasi Indonesia, Tbk. engaged in Telecommunication, Information, Media, Edutainment and Services (“TIMES”) and aim of giving a competitive price with high quality TIMES that becoming the best corporation-management model in Indonesia. Starclick is one of the Information System, which support business objectives in sales process using a map. To ensure the quality of IT governance on that application, framework as reference model is required. Control Objective for Information and related Technology (COBIT) providing a best-practice reference that covers the entire business organization and explained it in a structured-logical activity that effectively can be manage and control. The result of this study is the measurement of capability level only reach manage process level. Keyword—  COBIT 5, Information System, IT Governance, Telkom Semarang, Qualitative.  Intisari— Tata kelola Teknologi Informasi (TI) digunakan untuk membangun suatu sistem yang membantu perusahaan dalam proses pengambilan keputasan dimana melibatkan para pemangku kepentingan dan elemen-elemen terkait dalam perusahaan. PT. Telekomunikasi Indonesia, Tbk. adalah perusahaan yang bergerak dibidang layanan Telecommunication, Information, Media, Edutainment dan Services (“TIMES”) dengan tujuan memberikan layanan TIMES yang berkualitas tinggi dengan harga yang kompetitif dan menjadi model pengelolaan korporasi terbaik di Indonesia. Usaha dalam menunjang tujuan bisnis telah didukung oleh beberapa Sistem Informasi (SI) antara lain Starclick yang mendukung proses penjualan menggunakan peta. Diperlukan suatu kerangka kerja sebagai reference model, untuk memastikan kualitas tata kelola TI pada penerapan aplikasi “Starclick” tersebut. Control Objective for Information and related Technology (COBIT) menyediakan referensi best practice yang mencakup keseluruhan proses bisnis organisasi dan memaparkannya dalam struktur aktivitas-aktivitas logis yang dapat dikelola dan dikendalikan secara efektif. Hasil dari penelitian pengukuran tingkat kapabilitas baru mencapai level manage process.   Kata Kunci— COBIT 5, Sistem Informasi, Tata Kelola TI, Telkom Semarang, Kualitatif.

Towards a reference model for the cold chain

2018 ◽  
Vol 29 (3) ◽  
pp. 822-838 ◽  
Author(s):  
Peik Bremer
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Business Processes ◽  
Reference Model ◽  
Dynamic Properties ◽  
Process Models ◽  
Cold Chain ◽  
Object Model ◽  
Content Type ◽  
Business Process Models

Purpose Generic business process models for the supply chain do not cover the specific requirements of the cold chain catering to the needs of temperature-sensitive, perishable goods. The purpose of this paper is to draft a reference model specific to the cold chain. Design/methodology/approach Following an object-oriented modeling approach, conceptual elements that have been synthesized from a literature review are transferred into the static view (object model) of the reference model. In addition, the reference model’s dynamic properties representing the business process view are outlined. Findings While a few atomic process steps are sufficient to model the cold chain’s dynamic properties, the complexity of the cold chain lies in the object model. The classes of the object model are highly interrelated and cover four domains: perishable product, information technology, infrastructure/equipment and regulatory framework. This technical approach is more adequate to the complex nature of cold chains than typical business process models. Research limitations/implications In the present draft status, the reference model is limited by the pure conceptual approach of this paper. As it is in the nature of things for a draft of a reference model, case studies to challenge the draft and a discourse of experts are required before detailed specifications can be added or any software implementation can be started. It is expected that the reference model is able to substantially support further research on cold chain design and optimization. Practical implications The cold chain reference model is intended to be a standard toolbox for planning and evaluating cold chains. By integrating the technical, information technology and regulatory objects behind the business processes, it allows to design and analyze cold chains from a more holistic perspective. Originality/value To the best knowledge of the author, this paper is the first to outline a reference model for the cold chain that goes beyond the business processes.

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