scholarly journals AUDIT SISTEM INFORMASI PADA CALL CENTER PADA PT ARGA BANGUN BANGSA (ESQ LEAERSHIP CENTER) DENGAN MENGGUNAKAN FRAMEWORK COBIT

2018 ◽  
Author(s):  
khoiriazulhijah
Keyword(s):  
Information Technology ◽  
Call Center ◽  
Performance Indicator ◽  
Control Process ◽  
It Governance ◽  
Maturity Level ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Control Objective ◽  
Level 3

Call center ESQ merupakan aplikasi berbasis web yang digunakan oleh tim telemarketing, timtelecorporate, finance, dan BM (Branch Manager) untuk menjalankan fungsi bisnis ESQ LC. Data sudah menjadiaset penting dalam perusahaan untuk mengantisipasi hal-hal yang tidak diinginkan berkaitan denganpenyalahgunaan data maka harus dilakukan audit. Pentingnya informasi, maka kebijakan tentang keamanan sistemmerupakan salah satu aspek yang sangat penting dalam sebuah sistem informasi. Audit Sistem Informasi menjadisebuah solusi untuk mengukur sejauh mana selama ini sistem call center melakukan proses DS5 dan DS11 agarESQ LC dapat melakukan perbaikan-perbaikan. IT (Information Technology) Governance merupakan strukturhubungan dan proses untuk mengarahkan dan mengendalikan organisasi untuk mencapai tujuannya denganmenambahkan nilai ketika menyeimbangkan risiko dibandingkan dengan TI dan prosesnya. Kerangka kerja COBIT(Control Objective For Information and Related Technology) versi 4.1, dimana COBIT mempunyai tujuan untukmengendalikan TI terkait dan merupakan suatu standar yang telah diakui cukup baik pada tingkat internasional.Dalam penelitian ini membahas 1 domain yaitu Deliver and Support dari 4 domain yang ada di COBIT denganpembahasan dibatasi pada tingkat control process pengelolaan data (DS11) dan memastikan keamanan sistem(DS5) untuk management awareness dan maturity level. Hasil dari audit sistem informasi adalah tingkat kinerjaproses DS5 (memastikan keamananan sistem) dan DS11 (pengelolaan data) adalah sedang. Maturiy Level DS5 danDS11 saat ini (as is) ada pada level 3 kondisi di mana perusahaan telah memiliki prosedur standar formal dantertulis yang telah disosialisasikan ke segenap jajaran manajemen dan karyawan untuk dipatuhi dan dikerjakandalam aktivitas sehari-hari tapi kurang ada pengawasan untuk menjalankan itu semua. Dan (to be) yangdiharapkan menunjukkan level 4 perusahaan memiliki indikator sebagai sasaran terhadap kinerja proses TI sertaterdapat fasilitas untuk memonitor dan mengukur prosedur yang sudah berjalan. Rekomendasi ke level 4 ITGovernance ini dibuat guna meningkatkan kinerja call center di ESQ LC. Usulan Performance Indicator danOutcome Measure diharapkan dapat diterapkan agar proses TI tercapai sesuai dengan tujuan yang diharapkandalam DS5 dan DS11.Kata Kunci: Audit, call center, IT Governance, Activities dan IT Goals, COBIT.

scholarly journals ANALISIS DAN PERANCANGAN TATA KELOLA TI MENGGUNAKAN COBIT 4.1 DOMAIN PLAN AND ORGANIZE DAN ACQUIRE AND IMPLEMENT: STUDI KASUS PT XYZ

2016 ◽  
Vol 12 (2) ◽  
pp. 64
Author(s):  
Amanda Yunia Zafarina ◽  
Murahartawaty Arief ◽  
Rahmat Mulyana
Keyword(s):  
Information Technology ◽  
Risk Analysis ◽  
It Governance ◽  
Organization Structure ◽  
Maturity Level ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Control Objective ◽  
The Relationship ◽  
Critical Process

Companies that implement information technology should have the ability to manage the governance and the implementation of the Information Technology Governance (ITG). Application of IT Governance may support the organization in building a framework to direct and decide the utilization of IT according to the organization needs aligned with its vision, mission, values, strategy, and culture. Keputusan Minister of BUMN is the reference on good IT governance through its implementations in state-owned enterprises. According to the IT governance framework mentioned in PER-02/MBU/ 2013, COBIT 4.1 is a framework that focuses on the relationship between IT and enterprise business. Hence, in this research, COBIT (Control Objective for Information and Related Technology) 4.1 framework is used to analyze and design the IT governance. In the first phase, the maturity level is measured to analyze the maturity and gap level of the IT governance in PT. XYZ, i.e. using Plan and Organise (PO) and Acquire and Implement (AI) domains. In the next phase, the priority analysis is conducted. The result of the analysis is considered as essential and critical process take the next analysis, i.e. gap and risk analysis. Afterwards, the IT governance map is designed. The design includes policy, procedure, organization structure, technology recommendation, and processes priority related document template.

scholarly journals Pedoman Tata Kelola Teknologi Informasi Menggunakan It Governance Design Frame Work (Cobit) Pada PT. X

2015 ◽  
pp. 200
Author(s):  
I Ketut Adi Purnawan
Keyword(s):  
Information Technology ◽  
High Risk ◽  
Maturity Level ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Study Results ◽  
Level 3 ◽  
Frame Work ◽  
Level Of Concern ◽  
Monitoring And Measurement

 Implementation of  Information Technology (IT) in an organization require significant costs with high risk  of  failure [3]. Managing data is  a matter that must be done continuously by the organization and accompanied by monitoring and measurement of achievement that has been done as to meet the aspect of integrity, availablility. In this study using COBIT as a frame work in preparing the guidelines for information technology governance at PT.  X  on  DS11,  which  focuses  on  management of  data  about  the  level  of  concern  for management (management awareness) and  maturity level (maturity level).  The study and analysis indicates that the level of concern for management (management awareness) PT. X already on a fairly level and maturity level for the current maturity level (as is) at level 3 (defined process) and to the expected level of maturity located at level 5 (optimized). From the overall study results showed that PT. X has recognized that the data is an important organizational asset.

scholarly journals Evaluasi Tata Kelola Guna Meningkatkan Kinerja Manajemen Teknologi Informasi Menggunakan Framework COBIT 5

2021 ◽  
Vol 7 (1) ◽  
Author(s):  
Fitria Febriani ◽  
Augie David Manuputty
Keyword(s):  
Information Technology ◽  
Boundary Value ◽  
It Governance ◽  
Class I ◽  
District Court ◽  
Value Analysis ◽  
Technology Governance ◽  
A Value ◽  
Information Technology Governance ◽  
Level 3

The Salatiga Class I District Court is a government agency that has implemented Information Technology (IT) governance which has problems in IT management, so the purpose of this study is to evaluate information technology governance using the COBIT 5 framework by determining the level of capability and gaps. The results of the recapitulation of the questionnaire with the Likert scale model obtained the average value of the selected domain getting a value of 3.28, which means that the current level of capability (as is) is at level 3 (established process), while the numbers from the range of 0 to 5 levels are expected or target (to be) namely 5 (optimization process). So that a gap or gap is obtained, namely the value of 1.27 which results in a reduction between to be and as is. The selected process domain is in the highest position, namely DSS01 with a value of 3.80 or level 4 (predictable process) while the lowest position is APO12 with a value of 2.82 or level 3 (established process). To achieve the expected conditions, the IT subdivision can improve in dealing with IT risks and IT problems that occur in the Salatiga District Court Class I B. In addition to evaluating IT governance, testing system functionality is also carried out by using the Blackbox Testing method with the Boundary Value Analysis technique. The object is used for testing the system, namely­ e-Court tested on the registration page and login page. From the results of system testing­ e-Court On the registration page, there is a discrepancy in the expected name field and on the login page that the test results ­field - field as expected.  Keywords — Information Technology Governance; COBIT 5; e – Court; Blackbox Testing; Boundary Value Analysis.

scholarly journals Cici Cahyanti 165100109,Audit

2020 ◽  
Author(s):  
cici cahyanti
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Business Processes ◽  
It Governance ◽  
System Implementation ◽  
Maturity Level ◽  
Technology Governance ◽  
Information Technology Governance ◽  
National Bank ◽  
Effectiveness And Efficiency

AbstractBCA is a national bank established in 1957 and has continued to grow. Nowadays the bank has supported business processes in various companies, such as the use of attendance information systems. During this system implementation, it has been running to support the procedures of attendance activities. The purpose of this research is to get an overview of the performance of information technology governance in order to determine the extent of maturity level which is currently running, with a few aspects to consider such as effectiveness and, efficiency. The conclusion that can be drawn from the research that has been done is IT governance at the BCA has been done, although still run optimally within each IT process contained in the sub domain Monitor Evaluate Assess (MEA) on average was at 3.0 (defined process) for sub domain DS1, DS5, DS10 and ME2.Keywords— Audit SI, Absensi, BCA, COBIT 4

scholarly journals Audit Tata Kelola Teknologi Informasi pada Dinas Komunikasi dan Informatika (DISKOMINFO) Kota Bandar Lampung Menggunakan Kerangka Kerja COBIT 4.1 Domain Plan and Organise dan Acquire and Implement

2019 ◽  
Author(s):  
Saproni Majid
Keyword(s):  
Information Technology ◽  
Human Resources ◽  
It Governance ◽  
Master Plan ◽  
Maturity Level ◽  
Technology Governance ◽  
Business Goals ◽  
Information Technology Governance

AbstrakDinas Komunikasi dan Informatika (DISKOMINFO) Kota Bandar lampung adalah sebuah instansi yang bertanggung jawab pada bidang komunikasi, informatika, statistik serta persandian dalam lingkungan pemerintahan. Dengan adanya tata kelola TI dapat memberikan jaminan bahwa pemanfaatan teknologi informasi sejalan dengan tujuan bisnis organisasi. Berdasarkan hasil wawancara ditemukan beberapa permasalahan dalam pengelolaan tata kelola TI seperti belum adanya SOP, kurangnya pemahaman sumber daya manusia terkait dengan tugasnya masing-masing, dan pemasangan infrastruktur yang tidak sesuai dengan Master Plan yang sudah direncanakan sehingga diperlukan adanya audit untuk mengukur seberapa jauh tingkat kematangan serta mengetahui kemungkinan terjadinya penyimpangan terhadap tata kelola TI yang telah direncanakan. COBIT 4.1 adalah kerangka kerja yang tepat untuk mengetahui tingkat kematangan tata kelola teknologi informasi. Domain yang digunakan yaitu Plan and Organise dan Acquire and Implement. Tujuan dari penelitian ini adalah untuk mendapatkan hasil evaluasi berdasarkan tingkat kematangan dan menghasilkan rekomendasi dari hasil evaluasi tersebut. Hasil nilai tingkat kematangan pada domain Plan and Organise sebesar 1,9 dan pada domain Acquire and Implement sebesar 1,28. Rekomendasi yang diberikan digunakan untuk meningkatkan nilai tingkat kematangan sehingga dapat memperbaiki tata kelola TI yang ada pada DISKOMINFO kota Bandar lampung.Kata kunci: Audit, Tata Kelola TI, COBIT 4.1, Maturity Level, Plan and Organise, Acquire and ImplementAbstractDinas Komunikasi dan Informatika (DISKOMINFO) Kota Bandar lampung is an agency that responsible for communication, informatics, statistics, and encryption within the existing government environment. The existence of IT governance can provide assurance that the utilization of information technology in line with organizational business goals. Based on the results of the interviews found several problems in the management of IT governance such as the absence of SOPs, lack of understanding of human resources related to their respective tasks, and installation of infrastructure that is not in accordance with the Master Plan that has been planned. Therefore, audit to measure how far the Maturity Level and know the possibility of deviations from planned IT Governance. COBIT 4.1 is an appropriate framework for knowing the Maturity Level of information technology governance. The domains used are Plan and Organize and Acquire and Implement. This research is to get the result of evaluation based on maturity level and produce recommendation from result of evaluation. The result of the maturity level on the Plan and Organize domain is 1.9 and the Acquire and Implement domain is 1.28. Recommendations are used to improve the value of Maturity Level to improve the existing IT governance in DISKOMINFO Kota Bandar lampung.

scholarly journals ANALISIS PENERAPAN TATA KELOLA TEKNOLOGI INFORMASI MENGGUNAKAN COBIT 4.1 PADA PEMINJAMAN BUKU PERPUSTAKAAN “STUDI KASUS PERPUSTAKAAN KABUPATEN KARAWANG”

BUANA ILMU ◽  
2021 ◽  
Vol 5 (2) ◽  
pp. 158-175
Author(s):  
Tukino ◽  
Faqih Pratama Muthi ◽  
Aditia Agustian
Keyword(s):  
Information Technology ◽  
Information System ◽  
Information Systems ◽  
Good Governance ◽  
Information Service ◽  
Maturity Level ◽  
Average Value ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Level 3

Perpustakaan Kab. Karawang dikelola oleh Dinas Arsip dan Dokumentasi Kabupaten Karawang. Dalam melaksanakan Tugas Pokok dan Tanggung Jawab perlu di dukung adanya Tata Kelola Teknologi Informasi yang memadai untuk menjamin sistem Informasi dapat digunakan dengan baik dan memberikan kemudahan bagi staf perpustakaan atau anggota perpustakaan. Untuk mengetahui kesiapan dalam menerapakan sistem informasi diperlukan Analisa Tata kelola Teknologi Informasi dengan menggunakan Cobit 4.1. Kerangka kerja Cobit 4.1 adalah kerangka kerja yan tepat untuk mengetahui tingkat kematangan tata kelola teknologi informasi. Tujuan dari penelitian ini adalah untuk mendapatkan hasil evaluasi berdasarkan tingkat kematangan dan menghasilkan rekomendasi untuk memperbaiki tata kelola teknologi informasi. Berdasarkan hasil analisis tingkat kematangan dalam pengelolaan Tata Kelola Teknologi Informasi Dari Nilai Rata-rata maturity level dari Sistem Informasi Perpustakaan Kab Karawang adalah 2.84 berada pada level 3 (Defined). Untuk mencapai level 4 : 3.50 – 4.49 (Managed) sehinga masih terdapat kekurangan minimal sebesar 0.66. Untuk memenuhi leve 4, perlu meningkatkan tata kelola yang baik. Sedangkan Nilai maturity level terendah adalah DS4 seebsar 1.86, ini perlu ada usaha yang keras untuk mencapai level 3. Untuk nilai maturity level tertinggi adalah pada sistem layanan informasi Perpustakaan Kab Karawang pada Proses DS01 “Mendefinisikan dan mengelola tingkat layanan” adalah 4.18 berada pada level 4 (Managed) yaitu : 3.50 – 4.49. Hasil maturity menunjukan bahwa pengukuran dan pemantaun terhadap kepatuhan dengan prosedur, serta pengambilan tindakan jika proses tidak berjalan secara efektif, dapat dilakukan perbaikan proses dilakukan secara konstan. Implementasi proses dilakukan secara baik. Otomasi dan perangkat yang digunakan terbatas. Kata Kunci : Audit, Tata Kelola, Cobit 4.1 Maturity, Sistem Informasi District Library. Karawang is managed by the Karawang Regency Archives and Documentation Service. n carrying out the Main Duties and Responsibilities, it is necessary to support the existence of adequate Information Technology Governance to ensure the information system can be used properly and provide convenience for library staff or library. To determine readiness in implementing information systems, it is necessary to analyze Information Technology Governance using COBIT 4.1. The Cobit 4.1 framework is an appropriate framework to determine the maturity level of information technology governance. The purpose of this study is to obtain evaluation results based on maturity levels and produce recommendations for improving information technology governance. Based on the results of the analysis of the level of maturity in the management of Information T echnology Governance, the average value of the maturity level of the Karawang Regency Library Information System is 2.84, which is at level 3 (Defined). To reach level 4: 3.50 - 4.49 (Managed) so that there is still a minimum deficiency of 0.66. To meet level 4, good governance is needed. While the lowest maturity level value is DS4 of 1.86, this requires hard effort to reach level For the highest level of maturity is the information service system of the Karawang District Library on the DS01 Process "Defining and managing service levels" is 4.18 at level 4 (Managed), namely: 3.50 - 4.49. The results of maturity show that measurement and monitoring of compliance with procedures, as well as taking action if the process is not running effectively, can be carried out continuously. The process implementation is done well. Limited automation and devices used. Keywords: Audit, Governance, Cobit 4.1 Maturity, Information Systems

scholarly journals Analisis Tata Kelola Teknologi Informasi Untuk Meningkatkan Mutu Sumber Daya Manusia Menggunakan Framework COBIT 5 (Studi Kasus: Politeknik Pariwisata Negeri Lombok)

2019 ◽  
Vol 1 (2) ◽  
Author(s):  
Gigih Mathori Basil ◽  
Nadiyasari Agitha ◽  
Moh. Ali Albar
Keyword(s):  
Information Technology ◽  
Human Resources ◽  
Organizational Structure ◽  
It Governance ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Level 3 ◽  
It Human Resources ◽  
Capability Level

Information technology governance is an integrated part of the organization's management that governs leadership, the organization's organizational structure of the processes that govern information technology is used optimally. Human resources are currently not managed properly, which has not met the needs of IT human resources in Central Lombok. To solve this problem, the writer implements IT Governance using the COBIT 5 framework in the Lombok State Polytechnic. This study will provide recommendations for the improvement of IT problems in the Poltekpar Negeri Lombok and can be used as a reference, especially in managing IT human resources and can improve the performance of the Poltekpar Lombok using IT processes EDM02 and APO08. The results of this analysis are the level of ability of IT Governance that reflects the conditions of IT governance in the Poltekpar Negeri Lombok. With improvements to the capability level provided by the COBIT 5 framework, from levels 1 to 5 at the EDM02 capability level, IT processes are at level 3.

Framing Information Technology Governance in the Public Sector: Opportunities and Challenges

2015 ◽  
Vol 11 (4) ◽  
pp. 89-101 ◽  
Author(s):  
Khalifa Al-Farsi ◽  
Ramzi EL Haddadeh
Keyword(s):  
Decision Making ◽  
Information Technology ◽  
Public Sector ◽  
It Governance ◽  
Decision Makers ◽  
The Public ◽  
Technology Governance ◽  
Support Organizations ◽  
Information Technology Governance ◽  
Decision Making Processes

Information technology governance is considered one of the innovative practices that can provide support for decision-makers. Interestingly, it has become increasingly a de facto for organizations in seeking to optimise their performance. In principle, information technology governance has emerged to support organizations in the integration of information technology (IT) infrastructures and the delivery of high-quality services. On the other hand, decision-making processes in public sector organisations can be multi-faceted and complex, and decision makers play an important role in implementing technology in the public sector. The aim of this paper is to shed some light on current opportunities and challenges that IT governance is experiencing in the context of public sector services. In this respect, this paper examines the factors influencing the decision-making process to fully appreciate IT governance. Furthermore, this study focuses on combining institutional and individual perspectives to explain how individuals can take decisions in response to institutional influences.

scholarly journals Analisis Information Technology Governance Pada PT. Pertamina (Persero)

2013 ◽  
Vol 5 (1) ◽  
pp. 52
Author(s):  
Sisilia Thya Safitri
Keyword(s):  
Information Technology ◽  
Corporate Governance ◽  
It Governance ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Code Of Corporate Governance

Information Technology Governance (IT Governance) merupakan faktor penting bagi organisasi atau perusahaan dalam memanfaatkan teknologi informasi. Adanya IT Governance akan memberikan jaminan bahwa pemanfaatan teknologi informasi dapat sejalan dengan tujuan organisasi. PT. Pertamina (Persero) sebagai perusahaan minyak berskala nasional yang telah berkomitmen untuk memberikan kontribusi yang terbaik bagi perekonomian Indonesia telah melakukan transformasi perusahaan menjadi dua tema besar, yaitu fundamental dan bisnis. Untuk mendukung komitmen tersebut, maka diperlukan peran IT yang besar. Pada Code of Corporate Governance PT.Pertamina, dicantumkan mengenai pentingnya penerapan IT Governance dalam mendukung proses bisnis yang dilakukan PT. Pertamina.

scholarly journals PERFORMANCE MEASUREMENT OF INFORMATION TECHNOLOGY GOVERNANCE: A CASE STUDY

2016 ◽  
Vol 12 (2) ◽  
pp. 57 ◽  
Author(s):  
Johanes Fernandes Andry
Keyword(s):  
Information Technology ◽  
Performance Measurement ◽  
Business Processes ◽  
Standard Procedure ◽  
It Governance ◽  
Competitive Advantages ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Freight Forwarder ◽  
Key Aspects

Established in 2001, XYZ Cargo is a Freight Forwarder Service Company specialized in the logistic transportation located in Jakarta. XYZ Cargo has broad experiences in both ocean freight and air freight service and has more than sixty agents of partnership around the world. XYZ Cargo has implemented Information Technology (IT) that covers all key aspects of business processes of the enterprise. It has an impact on the strategic and competitive advantages of its success. Many organizations have started implementing IT governance in order to achieve the collaboration between business and IT. The purpose of this research is to get an overview of performance measurement of the currently-running IT Governance with several aspects to consider such as effectiveness, efficiency, functional unit of information technology within an organization, data integrity, safeguarding assets, reliability, confidentiality, availability, and security. The analytical tool used in this research is the COBIT 5 standard procedure by ISACA. The result of IT Governance based on COBIT 5 in domain EDM, shows average values at the level of 2.0 until 2.7 (managed process) for EDM01, EDM02, EDM03 and 1.3 until 1.7 (performed process) for EDM04, EDM05.

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