scholarly journals AMALAN PENAMBAHBAIKAN KUALITI BERTERUSAN DALAM INSTITUSI PENDIDIKAN

2017 ◽  
Vol 1 (1) ◽  
Author(s):  
Mua’azam Mohamad ◽  
Yahya Don ◽  
Muhamad Dzahir Kasa
Keyword(s):  
Quality Improvement ◽  
Quality Management ◽  
Management Practices ◽  
Quality Education ◽  
Future Research ◽  
Quality Management Systems ◽  
Education Outcomes ◽  
Continuous Quality ◽  
Improvement Programs ◽  
Increasing Demand

With the increasing demand in improving quality education system, the Malaysian Education Ministry has recently adopted a policy aimed at practicing continuous quality improvement (CQI) at all levels and across all states. The key goal is to achieve changes in practice which improve education outcomes. This paper includes the systematic literature review to describe the scenario of quality management practices in industry and quality improvement approaches at various levels in education systems.  Several identified themes were discovered ie the importance of continuous improvement programs, quality management systems and readiness to implement the quality improvement practices. Future research should include the psychology aspects in testing the effectiveness of quality improvement practices.

scholarly journals Quality management systems in Aboriginal Community Controlled Health Services: a review of the literature

2021 ◽  
Vol 10 (3) ◽  
pp. e001091
Author(s):  
Jenifer Olive Darr ◽  
Richard C Franklin ◽  
Kristin Emma McBain-Rigg ◽  
Sarah Larkins ◽  
Yvette Roe ◽  
...  
Keyword(s):  
Quality Improvement ◽  
Quality Management ◽  
Health Service ◽  
First Nations ◽  
Quality Management System ◽  
Grey Literature ◽  
Models Of Care ◽  
Clinical Governance ◽  
Aboriginal Community ◽  
Continuous Quality

BackgroundA national accreditation policy for the Australian primary healthcare (PHC) system was initiated in 2008. While certification standards are mandatory, little is known about their effects on the efficiency and sustainability of organisations, particularly in the Aboriginal Community Controlled Health Service (ACCHS) sector.AimThe literature review aims to answer the following: to what extent does the implementation of the International Organisation for Standardization 9001:2008 quality management system (QMS) facilitate efficiency and sustainability in the ACCHS sector?MethodsThematic analysis of peer-reviewed and grey literature was undertaken from Australia and New Zealand PHC sector with a focus on First Nations people. The databases searched included Medline, Scopus and three Informit sites (AHB-ATSIS, AEI-ATSIS and AGIS-ATSIS). The initial search strategy included quality improvement, continuous quality improvement, efficiency and sustainability.ResultsSixteen included studies were assessed for quality using the McMaster criteria. The studies were ranked against the criteria of credibility, transferability, dependability and confirmability. Three central themes emerged: accreditation (n=4), quality improvement (n=9) and systems strengthening (n=3). The accreditation theme included effects on health service expenditure and clinical outcomes, consistency and validity of accreditation standards and linkages to clinical governance frameworks. The quality improvement theme included audit effectiveness and value for specific population health. The theme of systems strengthening included prerequisite systems and embedded clinical governance measures for innovative models of care.ConclusionThe ACCHS sector warrants reliable evidence to understand the value of QMSs and enhancement tools, particularly given ACCHS (client-centric) services and their specialist status. Limited evidence exists for the value of standards on health system sustainability and efficiency in Australia. Despite a mandatory second certification standard, no studies reported on sustainability and efficiency of a QMS in PHC.

Development of a Conceptual Framework for Effective Quality Management Practices in Construction Organisations

2021 ◽  
Vol 5 (1) ◽  
pp. 1-16
Author(s):  
E Odiba ◽  
P Demian ◽  
K Ruikar
Keyword(s):  
Quality Management ◽  
Cultural Values ◽  
Management Practices ◽  
Quality Management System ◽  
Methodological Approach ◽  
Quality Management Systems ◽  
Building Collapse ◽  
Quality Management Practices ◽  
Quality Management Model ◽  
Regulatory Bodies

Effective quality management practices are critical to successful project delivery. However, the quality challenges in developing countries such as Nigeria, which is the focus of this research, have been a concern to construction practitioners and other interested parties such as clients and regulatory bodies. Some scholars suggest that part of these challenges can be attributed to ineffective quality management systems; thus, leading to consequences such as building collapse, poor organisational/industry reputation, poor/lack of traceability, poor documentation process, and lack of planned audit. This research aims to develop a contextual model that is intended to improve the culture of quality that can facilitate effective quality management practices in construction organisations in Nigeria. A mixed (quantitative and qualitative) methodological approach was deployed based on a pragmatic research philosophy paradigm. A questionnaire (quantitative) survey was adopted to gather data and results from the data analysis and reviewed literature were discussed, and the findings supported the development of a conceptual quality management model in construction as the outcome of this research. The designed model comprises eight integrated components. The model is a quality system that construction organisations can use: to identify some typical barriers hindering effective QMSs implementation; to assist them to develop cultural values that can drive effective QMSs implementation; to undertake effective QMSs practices as they relate to construction, and to recognise the potential results and longer-term benefits obtainable from implementing effective QMSs. The model was evaluated and validated by professional construction practitioners and academic experts for its usefulness and applicability. Future study should focus on the practical validation of the model. Keywords: ISO 9001; Quality Management Practices; Quality Management System.

scholarly journals Quality Management Systems Implementation Compared With Organizational Maturity in Hospital

2015 ◽  
Vol 8 (3) ◽  
pp. 174 ◽  
Author(s):  
Tayebeh Moradi ◽  
Mehdi Jafari ◽  
Mohammad Reza Maleki ◽  
Seyran Naghdi ◽  
Hesam Ghiasvand
Keyword(s):  
Quality Management ◽  
Quality Management System ◽  
Management Systems ◽  
P Value ◽  
Maturity Model ◽  
Quality Management Systems ◽  
Systems Implementation ◽  
Significant Difference ◽  
Organizational Maturity ◽  
Improvement Programs

<p><strong>BACKGROUND:</strong> A quality management system can provide a framework for continuous improvement in order to increase the probability of customers and other stakeholders’<strong> </strong>satisfaction.<strong> </strong>The test maturity model helps organizations to assess the degree of maturity in implementing effective and sustained quality management systems; plan based on the current realities of the organization and prioritize their improvement programs.</p> <p><strong>OBJECTIVES:</strong> We aim to investigate and compare the level of organizational maturity in hospitals with the status of quality management systems implementation.</p> <p><strong>MATERIALS &amp; METHODS: </strong>This analytical cross sectional study was conducted among hospital administrators and quality experts working in hospitals with over 200 beds located in Tehran. In the first step, 32 hospitals were selected and then 96 employees working in the selected hospitals were studied. The data were gathered using the implementation checklist of quality management systems and the organization maturity questionnaire derived from ISO 10014. The content validity was calculated using Lawshe method and the reliability was estimated using test - retest method and calculation of Cronbach’s alpha coefficient. The descriptive and inferential statistics were used to analyze the data using SPSS 18 software.</p> <p><strong>RESULTS:</strong><strong> </strong>According to the table, the mean score of organizational maturity among hospitals in the first stage of quality management systems implementation was equal to those in the third stage and hypothesis was rejected (p-value = 0.093). In general, there is no significant difference in the organizational maturity between the first and third level hospitals (in terms of implementation of quality management systems).</p> <p><strong>CONCLUSIONS:</strong> Overall, the findings of the study show that there is no significant difference in the organizational maturity between the hospitals in different levels of the quality management systems implementation and in fact, the maturity of the organizations cannot be attributed to the implementation of such systems. As a result, hospitals should make changes in the quantity and quality of quality management systems in an effort to increase organizational maturity, whereby they improve the hospital efficiency and productivity.</p>

Continuous Quality Improvement Applied to Medical Care: Experiences at LDS Hospital

1991 ◽  
Vol 11 (4_suppl) ◽  
pp. S60-S65 ◽  
Author(s):  
Gil Kuperman ◽  
Brent James ◽  
Julie Jacobsen ◽  
Reed M. Gardner
Keyword(s):  
Quality Improvement ◽  
Quality Management ◽  
Medical Care ◽  
Continuous Quality Improvement ◽  
Analytic Approach ◽  
Statistical Tools ◽  
Continuous Quality ◽  
Key Steps ◽  
Expected Outcomes

At LDS Hospital the authors are implementing continuous quality improvement (CQI), a systems-analytic approach to quality management in industry, as an approach to quality management in medical domains. Their approach consists of 1) choosing a process to be improved, 2) assembling a team of expert clinicians that understands the process and the outcomes, 3) determining key steps in the process and expected outcomes, 4) collecting data that measure the key process steps and outcomes, and 5) feeding back the data to the practitioners. CQI theory states that the practitioners will use the information and their own best intentions to improve the manner in which they provide care. The authors have developed statistical tools that display the data and distinguish between random and assignable variation.

scholarly journals Improving healthcare quality in the United States healthcare system: A scientific management approach

2020 ◽  
Vol 9 (5) ◽  
pp. 19
Author(s):  
Soumya Upadhyay ◽  
William Opoku-Agyeman
Keyword(s):  
Quality Improvement ◽  
Quality Management ◽  
Healthcare System ◽  
Continuous Quality Improvement ◽  
Six Sigma ◽  
Healthcare Quality ◽  
The United States ◽  
Management Theory ◽  
Scientific Management ◽  
Continuous Quality

The US healthcare system has been facing pressures from stakeholders to reduce costs and improve quality. The purpose of this paper is to develop a conceptual model to illustrate the approaches used in healthcare quality management (Continuous Quality Improvement/Total Quality Management, Lean, and Six Sigma) weaved into the underlying framework of scientific management theory. This paper employs scientific management theory to explain the healthcare quality tenets that influence the quality of care in our healthcare organizations. The father of scientific management, Frederick Taylor, and other key contributors collectively created scientific management principles, which are widely used for quality improvement purposes both in the engineering and the healthcare field. Healthcare quality is also discussed with examples of the application of scientific management principles. Shared themes between scientific management principles and healthcare quality tenets, as given in CQI/TQM, Six Sigma-Lean, and Donabedian Model, were developed. To understand the three pillars of quality (structure, process, outcome) in relation to the underpinnings of scientific management principles, we incorporated insights of scientific management theory into Donabedian’s healthcare quality model. It is recommended that selection of personnel play a more significant role among human resources practices in organizations; strategy formulation must include a careful assessment of organizations’ strengths and weaknesses with regard to continuous quality improvement, with organizations striving to achieve standardization to attain efficiency and reduce costs.

scholarly journals The Effect of TQM on firm Performance: Empirical Study in Jordanian Private Airlines

2018 ◽  
Vol 12 (9) ◽  
pp. 140
Author(s):  
Adnan M. Rawashdeh
Keyword(s):  
Firm Performance ◽  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Performance Measures ◽  
Management Practices ◽  
Future Research ◽  
Total Quality ◽  
Quality Management Practices ◽  
And Performance

The purpose of this study was to explre the relationship between total quality management and firm performance, i.e. quality, business and organizational performance in Jordanian private airlines. The design of this study has a quantitative approach. Data was obtained by questionnaire instrument. The respondents of this study are all employees in quality department, maintenance department, human resource department, and operation department. The number of population was 480 employees. Random sampling was used in the study. 340 completed questionnaires were analyzed as a final sample. Three hypotheses have been developed through literature review and tested using descriptive statistical analysis performed by SPSS. The results show that total quality management practices have a positive and significant impact on business, quality, and organizational performance in Jordanian private airlines. The study reports that effective implementation of total quality management practices results in enhancing airline performance. The major limitation of this study is that the study asked for perceived data about actual TQM practices and performance measures, but the respondents might have given desired data, which made their companies sound good, most of the respondents were non managers and from different departments in addition to the quality department, who might not understand to answer the questions accurately. Another limitation was that business performance tenets were measured by using one question per each tenet. Future research may investigate those TQM practices and performance measures in another Jordanian industry.

scholarly journals Employing Industrial Quality Management Systems for Quality Assurance in Outcome-Based Engineering Education: A Review

2021 ◽  
Vol 11 (2) ◽  
pp. 45
Author(s):  
Rao Naveed Bin Rais ◽  
Muhammad Rashid ◽  
Muaaz Zakria ◽  
Sajjad Hussain ◽  
Junaid Qadir ◽  
...  
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Quality Management System ◽  
Total Quality ◽  
Quality Management Systems ◽  
Time Commitment ◽  
Quality Culture ◽  
Continuous Quality ◽  
Outcome Based Education ◽  
Quality Movement

With the world becoming flat with fluid boundaries, engineers have to be global in their outlook and their pedigree. Due to the need for international acceptance of engineering qualification, the incorporation of Outcome-Based Education (OBE) has become common and global accreditation treaties such as the Washington Accord have been ratified. Further, it becomes important, especially for an engineering university with a global outlook preparing its students for global markets, to ensure that its graduates attain the planned outcomes. Additionally, the higher education institutions need to make sure that all the stakeholders, including students, parents, employers, and community at large, are getting a quality educational service, where quality is categorized as (1) product-based ensuring that the graduate attained the planned outcomes and skills, and (2) process-based keeping an eye on whether the process is simple, integrated, and efficient. The development of quality movements, such as Total Quality Movement (TQM), Six Sigma, etc., along with quality standards such as ISO 9001 has been instrumental in improving the quality and efficiency in the fields of management and services. Critical to the successful deployment of a quality culture is the institutionalization of an integrated Quality Management System (QMS) in which formally documented processes work according to the Vision and Mission of an institute. At the same time, commitment to Continuous Quality Improvement (CQI) to close the loop through effective feedback, would ensure that the planned outcomes are attained to the satisfaction of all the stakeholders, and that the process overall is improving consistently and continuously. The successful adoption of quality culture requires buy-in from all the stakeholders (and in particular, the senior leadership) and a rigorous training program. In this paper, we provide a review of how a QMS may work for the provision of quality higher education in a 21st-century university.

scholarly journals Development of Quality Management System Under ISO 9001:2015 and Joint Inspection Group (JIG) for Aviation Fuelling Service

2017 ◽  
Vol 8 (3) ◽  
pp. 50-59 ◽  
Author(s):  
Kanon Ruamchat ◽  
Natcha Thawesaengskulthai ◽  
Chaipong Pongpanich
Keyword(s):  
Quality Improvement ◽  
Quality Management ◽  
Management System ◽  
Distribution Systems ◽  
Management Practices ◽  
Quality Management System ◽  
Aviation Fuel ◽  
Iso 9001 ◽  
Fuel Quality ◽  
Petroleum Company

Abstract The Joint Inspection Group (JIG) standard for aviation fuel quality management assists in the operational process and maintenance of aviation fuel from its point of origin and through distribution systems to airports. Currently, problems arise as the JIG standard and quality management in aviation fuel are isolated and have independent procedures. Merging the JIG standards with ISO 9001:2015 can override original JIG’s philosophy by connecting all quality assessment, and management parties involved, throughout the supply chain. This integration can harmonize auditing tasks, focusing on risk/opportunity, and continue quality improvement focus. This paper proposes a development of quality management system (QMS) under ISO 9001:2015 for aviation fuelling service in a systematic way. The content and critical success factors of ISO 9001:2015 and JIG standards were studied. The beneficial synergies, similarities, and logical linkages between both standards are identified. This QMS was developed in the largest petroleum company in Thailand and 60 selected experts were surveyed, with a response rate of 88.3%, for their agreement on integrated criteria. Two external quality auditors, who have ISO 9001 and JIG expertise, were interviewed to modify our initial proposed QMS. The final QMS was implemented in the into-plane fuelling services as the first phase of this implementation. Results of framework implementation are discussed in a case study. There are mutual benefits resulting from the integration of JIG and ISO 9001:2015 standards. This QMS provides a unified process for quality management practices, and enhances the effectiveness of risk evaluation as well as the opportunity for continued quality improvement. It facilitates the identification of ISO 9001:2015 requirements and establishes relationships between the roles of JIG standard and the clauses of ISO 9001:2015. The first experience from five airports as the pilot study of proposed QMS implementation minimized conflicts and duplications between JIG and ISO 9001:2015 standards, reduced the number of into-plane fuelling service incidents reported, such as oil spill, machine stoppage, re-inspections, and recall costs.

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