WHAT ARE WE EDUCATING TOWARDS? SALES ASSISTANTS´ WORK IN DIGITALISED BRICKS AND MORTAR STORES

2019 ◽  
Author(s):  
Charlotte Arkenback
Keyword(s):  
Sales Assistants

scholarly journals How does labour market history influence the access to hiring interviews?

2018 ◽  
Vol 39 (4) ◽  
pp. 519-533
Author(s):  
Emmanuel Duguet ◽  
Rémi Le Gall ◽  
Yannick L’Horty ◽  
Pascale Petit
Keyword(s):  
Labour Market ◽  
Least Squares Method ◽  
Time Profile ◽  
Full Time ◽  
Short Term ◽  
Content Type ◽  
Probability Of Success ◽  
Part Time ◽  
Market Status ◽  
Sales Assistants

Purpose The purpose of this paper is to provide evidence of the effect of labour market status on the current probability to be invited to a hiring interview. The authors compare the effect of periods of unemployment, part-time job and short-term contracts (STCs). Design/methodology/approach Correspondence tests were conducted for accountants and sales assistants. The authors estimate the discrimination components from the response rate of each candidate by the asymptotic least squares method. Findings The authors find that men with a part-time profile suffer discrimination in both professions. Other differences of treatment are specific: for accountants, the authors find that the probability of success decreases with the time spent in unemployment, while for sales assistants the probability of success is smaller with a history of STCs. Originality/value This study compares the effect of different dimensions of career history (part-time versus full-time, permanent versus short-term, unemployment versus employment) for experienced job candidates. It also proposes an alternative way to exploit the design of a correspondence experiment.

Health risks of a sales assistant at work

2018 ◽  
Vol 557 (2) ◽  
pp. 16-19
Author(s):  
Elżbieta Łastowiecka-Moras
Keyword(s):  
Young People ◽  
Labour Market ◽  
Working Conditions ◽  
Health Risks ◽  
Work Load ◽  
Total Employment ◽  
Materials Handling ◽  
Manual Materials Handling ◽  
Trade Sector ◽  
Sales Assistants

In Poland, 3.6 million people work in the trade sector, that is 26% of the total employment. Nearly two thirds of them are women. This sector also offers many jobs for young people who are entering the labour market, and for people with lower qualifications. A sales assistant is a service occupation, in which work load depends on the range of goods sold, duties, working conditions, and the size of the store. In large stores, tasks are divided between employees. In smaller ones, one worker must be able to perform all or most activities. Typical for sales assistants types of workload, such as manual materials handling, forced posture, repetitive motions and accompanying stress, cause many health problems, especially those of musculoskeletal, cardiovascular and nervous systems.

scholarly journals Examining customer-oriented positive deviance intentions of retail employees

2019 ◽  
Vol 47 (8) ◽  
pp. 836-854 ◽  
Author(s):  
Syed Muhammad Fazel-e-Hasan ◽  
Gary Mortimer ◽  
Ian Lings ◽  
Judy Drennan
Keyword(s):  
Goal Attainment ◽  
Positive Impact ◽  
Positive Deviance ◽  
Frontline Employees ◽  
Organisational Performance ◽  
Content Type ◽  
Mediation Analyses ◽  
Measurement Path ◽  
Sales Assistants ◽  
Performance Results

Purpose Occasionally, retail employees “break the rules” in order to help customers. Currently, there is little research on the mechanisms by which a sales assistants’ positive deviance intentions help them attain specific personal and organisational goals. The purpose of this paper is to examine one mechanism, hope, which develops employees’ deviance intentions to provide benefits to the customer, themselves and the organisation. Design/methodology/approach A survey captured responses from 270 frontline employees from the retail and services sector. AMOS 23 was used to conduct measurement, path and mediation analyses. Findings This study highlights the role of employee hope in developing employees’ positive deviance intentions, and improving perceptions of organisational performance. Results demonstrate that the direct positive impact of hope on positive deviance intention was significant. Furthermore, positive deviance intention was found to positively impact employee goal attainment and perceived organisational performance. The authors’ employee hope model offers a better understanding of positive outcomes of employee deviance, suggesting that retail managers should invest resources to build strong employee–organisation relationships. Originality/value This is the first study to empirically demonstrate that employee hope can explain how customer-oriented positive deviance intentions help employee goal attainment and improve their perceptions of organisational performance.

scholarly journals Working environment as a knowledge management stimulator

CIID Journal ◽  
2020 ◽  
Vol 1 (1) ◽  
pp. 161-183
Author(s):  
Ana Isabel González Monterrosa ◽  
Katiana Ivonne Carrasquilla Ortega ◽  
Jose Roberto Mercado Rios ◽  
Ronald Ordoñez Lopez
Keyword(s):  
Job Satisfaction ◽  
Knowledge Management ◽  
Fast Food ◽  
Management Strategies ◽  
Work Productivity ◽  
Working Environment ◽  
Sales Assistants ◽  
Food Sales ◽  
The City ◽  
Restaurant Chain

This article aims to analyze knowledge management strategies as a stimulator of job satisfaction for workers dedicated to fast food sales in the city of Montería. It was framed in the descriptive studies, for which a Likert-type questionnaire (validated and reliable) was applied to 8 restaurant chain sales assistants. The main results show the misuse of strategies for knowledge management and the consequences in terms of job satisfaction and its effects on work productivity.

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