Survey of the Patients' Satisfaction with Services provided in an Iranian Naval Hospital in 2019: A Cross-sectional Study

2020 ◽  
Author(s):  
Mohsen Abbasi Farajzadeh ◽  
Leila Karimi ◽  
Seyyed Ahmad Mirjavadi ◽  
Amir Vahedian Azimi ◽  
Saeed Gholami Chaharshahi ◽  
...  
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Cross Sectional Study ◽  
Medical Services ◽  
Discharge Process ◽  
Sectional Study ◽  
Cross Sectional ◽  
Patients Satisfaction ◽  
Discharged Patients ◽  
Medical Wards

Abstract Background All hospital services are carried out to serve the patient, which is the main axis in the hospital. Patient satisfaction can be indicative of the right performance service delivery and is considered as a reliable source for evaluating the quality of health care. the present study was conducted to evaluate the satisfaction rate of discharged patients in a Navy hospital. Methods The descriptive cross-sectional study was performed on 220 discharged patients who selected by convenience sampling in a Navy hospital during 2019. The data gathering tool was the Patient Satisfaction Questionnaire designed by Amerioon in 2009 and its validity and reliability was confirmed in 2016. The questionnaire assessed patient satisfaction in two health-care sections with 21 questions and three dimensions of hygiene, nursing and physician services, and non-health care with 27 questions and six dimensions of acceptance, staff attitudes, nutrition, welfare, facilities, religious issues and refines evaluation. Data were analyzed by SPSS software version 18. Results The patient satisfaction in the medical and non-medical wards was 88.1% and 86.57% respectively. Satisfaction in the medical and non-medical wards was excellent at all dimensions. There was a significant relationship between satisfaction with the cause of referral, and level of education (P < 0.05). Other demographic variables such as age, marital status, patient gender, frequency of hospitalization, type of ward, and type of insurance were not significantly correlated with satisfaction(P > 0.05). Conclusion Considering the high level of patients 'satisfaction in medical and non-medical services, patient satisfaction in medical services was slightly higher than that of non-medical services, this highlights the need for independent research in this area and the actions taken by hospital managers to improve satisfaction in these sectors. It is also suggested to consider patient satisfaction as part of the discharge process in all hospitals.

scholarly journals Patient satisfaction & use of health care: a cross-sectional study of asylum seekers in the Freiburg initial reception centre

2020 ◽  
Vol 20 (1) ◽  
Author(s):  
Annabelle J. Bockey ◽  
Aleš Janda ◽  
Cornelia Braun ◽  
Anne-Maria Müller ◽  
Katarina Stete ◽  
...  
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Asylum Seekers ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional ◽  
Reception Centre ◽  
Use Of Health Care

scholarly journals Assessment of patient satisfaction of services in primary healthcare centers of Shivamogga: a cross-sectional study

2021 ◽  
Vol 8 (6) ◽  
pp. 3060
Author(s):  
Ajay Mallya B. ◽  
Praveen Kumar N. ◽  
Sridevi N. H.
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Primary Healthcare ◽  
Care Delivery ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional ◽  
Perception Of Quality ◽  
Patient’S Perception

Background: India is the second most populous country in the world. Studies have shown that quality of primary health care in low to middle income countries is very poor. Patient’s perception of quality of health care service provided has strong relation with the utilization the services. Hence it’s important to monitor the health care delivery systems in the country to gain more knowledge about the health care delivery systems.Methods: A cross-sectional study was conducted in selected primary healthcare centres (PHCs) in Shimoga. 5 PHCs were selected by simple random sampling. 30 patients attending the facility were randomly chosen for exit interview. Data regarding patient’s perception of quality of health care provided by the facility was collected using a questionnaire.Results: Majority of the participants (68%) found the services provided by the facility to be satisfactory. Patients showed high satisfaction towards explanation provided the regarding problem by doctor (84%) and cleanliness of the facility (87.3%). Poor satisfaction was seen towards availability of medicines (54%) and behaviour of the paramedical staff (46%).Conclusions: There is a need to improve the quality of services provided by the primary healthcare centres to achieve better patient satisfaction and utilization. 

scholarly journals Investigating The Prolonged Discharge Process in Pediatric Teaching Hospital of Tehran, Iran: A Cross-Sectional Study

2021 ◽  
Author(s):  
Sodabeh Vatankhoh ◽  
Azam Chopani ◽  
Emir Tahmazi Aghdam ◽  
Mohammad Esmaeel Tavakoli ◽  
Nasrin Joudyian ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Teaching Hospital ◽  
Cross Sectional Study ◽  
Nominal Group ◽  
Group Method ◽  
Discharge Process ◽  
Sectional Study ◽  
Discharge Time ◽  
Cross Sectional

Abstract Background The patient discharge process is one of the most important factors affecting patient satisfaction, which can affect the quality of services of hospitals, and its prolongation can be detrimental in bed management and result in admission delays for new patients. This study aimed to investigate the factors contributing to the prolongation of the discharge process in Tehran's pediatric teaching hospital. Methods The present study was a descriptive cross-sectional study carried out on 300 patients discharged from one of the pediatric teaching hospitals in Tehran in 2019. This study was conducted using a mixed-method and composed of two parts: quantitative and qualitative. Initially, in the quantitative stage, the statistical form was used, the average discharge time in different wards of the hospital was measured using the stopwatch method, and the data were analyzed using SPSS V. 25 software and descriptive statistics. Subsequently, to identify the causes of the prolonged process in some departments and identify practical solutions, a qualitative approach was used, including observations, file reviews, Focus Group Discussion (FGD), brainstorming with experts from the Quality Improvement Office, ward secretaries, clearance unit experts, pharmacy experts, and ward supervisors. Finally, the factors were prioritized and approved using the nominal group method. Results The average discharge time was 3 hours and 7 minutes; the shortest discharge time belonged to the blood ward, and the longest discharge time belonged to the kidney ward. The causes of delay in discharge were divided into two categories: organizational and human factors. The most crucial elements were the time required to issue discharge orders, write patient summaries, and maintain patient files. Conclusion For improving the quality of the discharge process and patient satisfaction, solutions such as having assistants write file summaries before the morning round, sending files out of the ward on time, hiring a circular secretary to collect patients' files from various wards, and controlling them using a standard checklist, nurses' training, and continuous supervision were proposed.

scholarly journals Structural Factors and Quality of Diabetes Health Services in Hail, Saudi Arabia: A Cross-Sectional Study

Healthcare ◽  
2021 ◽  
Vol 9 (12) ◽  
pp. 1691
Author(s):  
Ramaiah Itumalla ◽  
Rakesh Kumar ◽  
Mohamed Tharwat Elabbasy ◽  
Bilesha Perera ◽  
Mohammad R. Torabi
Keyword(s):  
Health Care ◽  
Saudi Arabia ◽  
Cross Sectional Study ◽  
Structural Factors ◽  
Sectional Study ◽  
Diabetes Clinic ◽  
Cross Sectional ◽  
Factors Associated ◽  
Patients Satisfaction

The chronic disease burden in Saudi Arabia has created adverse health, social and economic consequences that require urgent attention from health and political authorities. Diabetes has become an epidemic in Saudi Arabia. Data on personal and structural factors associated with diabetes in the Hail region are scarce. Such data are imperative to develop effective strategies to control the epidemic in the region. A cross-sectional study of diabetes patients attending diabetes health care facilities in Hail was conducted using a sample of 392 patients. An interviewer-administered questionnaire was used. A slightly higher proportion of female participants (54.1%) were included in the sample. Most of the participants were from rural areas (73.9%), and 70.9% of the participants were from the middle-age (30–50 years) category. A close proximity to the diabetes clinic (OR = 1.98; 95% CI: 1.08–3.44), good transport facilities (OR = 1.67; 95% CI: 1.11–2.78) and feeling contented with supportive services (OR = 2.03; 95% CI: 1.12–4.04) were associated with patients’ satisfaction with the overall quality of the diabetes clinic services. The presence of good-quality health care professionals working in these treatment centers also seemed to contribute to patients’ satisfaction with the services they received. These structural factors associated with patients’ satisfaction with the services they received from diabetes clinics must be considered in diabetes control programs in the region. The minimization of structural barriers will eventually assist the national strategic plan, Vision 2030, which aims to improve the quality of life of the Saudi people by 2030.

scholarly journals A cross sectional study to assess the satisfaction level among people living with HIV/AIDS in a hilly state of northern India

2018 ◽  
Vol 5 (6) ◽  
pp. 2373
Author(s):  
Sunita . ◽  
D. S. Dhadwal ◽  
Anmol Gupta ◽  
Anjali Mahajan ◽  
Amit Sachdeva
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Cross Sectional Study ◽  
People Living With Hiv ◽  
Satisfaction Level ◽  
Sectional Study ◽  
Cross Sectional ◽  
General Satisfaction ◽  
Living With Hiv ◽  
Hiv Aids

Background: Patient satisfaction is the patient’s perception of care received compared with the care expected.Measurement of patient satisfaction helps in understanding patients’ experiences of health care, identifying problems and evaluation of health care. Increased patient satisfaction leads to increased patient retention and decreases medical malpractice claims. Dissatisfied patients may have worse outcomes as they may not follow treatment plans. The objective of the study was to determine the satisfaction level among people living with HIV/AIDS visiting ART Centre IGMC Shimla.Methods: A cross sectional study was conducted among >15 years from September 2016 to August 2017 in ART Centre IGMC Shimla and satisfaction level was assessed by using the PSQ18 instrument.Results: Total 160 participants were enrolled in study among which 71.9% were males while 92.5% were above 30 years of age. Most of the patients were asymptomatic (currently not ill) at the time of consultation and their mode of disease transmission was sexual. The mean scores of PSQ-18 domains i.e. general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, accessibility and convenience was calculated. Highest score in interpersonal manner, time spent with doctor (3.99±0.12) and lowest score in general satisfaction (3.77±0.54). There was no statistically significant difference between overall satisfaction in relation to different socio demographic and clinical variables found in our study.Conclusions: Our study reflects that patients were much satisfied with the way health care providers were treating them and spent time with them while they were dissatisfied with something about the health care they were receiving.

scholarly journals Public’s Perception and Satisfaction on the Health Care System in Sultanate of Oman: A Cross-Sectional Study

2020 ◽  
Vol 56 (04) ◽  
pp. 214-219
Author(s):  
Humaid Al-Kalbani ◽  
Tariq Al-Saadi ◽  
Ahmed Al-Kumzari ◽  
Hassan Al-Bahrani
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Systems ◽  
Cross Sectional Study ◽  
Private Health Care ◽  
Sultanate Of Oman ◽  
Sectional Study ◽  
Cross Sectional ◽  
Public And Private ◽  
Care Systems

Abstract Objective There are no “gold standard” parameters to measure patient satisfaction regarding the health care system provided by the government. Most of the developed countries have well-structured health care systems, and they depend on patient satisfaction to evaluate and optimize performance and activities of such systems. The study was conducted to evaluate the Omani population’s satisfaction toward public and private health care systems existing in the country. Materials and Methods A cross-sectional study was conducted with a predesigned and pretested questionnaire that was sent to all regions of the Sultanate of Oman via an electronic link. The questionnaire included 22 questions divided into two sections: (1) public and private health care systems in Oman, and (2) abroad treatments. Results The response rate of the 11 Oman’s governorates was 73.9%. There was an association between gender, age, marital status, and the level of education with the preference for local private hospital’s treatment (p < 0.001). Both males (88.1%) and females (83.9%) preferred to be treated by Omani doctors. The association between gender and the preference to be treated by the Omani doctors was statistically significant (p = 0.016). There was a significant relationship between the overall patient satisfaction regarding the treatment that they received and all of the following parameters: well-trained nurses, competency of doctors, professional behavior, and skill level of the staff. On the other hand, 88% of the participants were unhappy about appointment waiting times to be seen in the tertiary-care hospital. Conclusion The study showed that most of the participants have preferred to be treated by Omani physicians and nurses, however, hospitals need to make operational and working changes in order to decrease the appointment waiting time, as this was found to be one of the most common reasons for population dissatisfaction.

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