Patient satisfaction & use of health care: a cross-sectional study of asylum seekers in the Freiburg initial reception centre

This descriptive and cross-sectional study was carried out to determine opinions and cultural sensitivities of midwives and nurses about providing health care to women seeking asylum. The universe of the research was 491 midwives and nurses worked in this hospital. 216 midwives and nurses were included in the study. A questionnaire and the Intercultural Sensitivity Scale (ISS) were used in the data collection process. 69.4 % of the participants stated they had given care to asylum seekers before. 28.2 % of them reported they felt helpless, 22.5 % felt pity, 15.5 % felt anger, resentment. The ISS mean score of the participants was 75.73+10.1 It was determined in the study that 97.3 % of the participants providing care to asylum seekers had difficulties, and that language problem was the biggest challenge. The participants suggested that the units offering services to asylum seekers should be separate, the personnel should be trained on this matter, and that service guides should be improved for the solution of the problems.

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Assessment of patient satisfaction of services in primary healthcare centers of Shivamogga: a cross-sectional study

International Journal of Community Medicine and Public Health ◽

10.18203/2394-6040.ijcmph20212015 ◽

2021 ◽

Vol 8 (6) ◽

pp. 3060

Author(s):

Ajay Mallya B. ◽

Praveen Kumar N. ◽

Sridevi N. H.

Keyword(s):

Health Care ◽

Patient Satisfaction ◽

Primary Healthcare ◽

Care Delivery ◽

Cross Sectional Study ◽

Sectional Study ◽

Cross Sectional ◽

Perception Of Quality ◽

Patient’S Perception

Background: India is the second most populous country in the world. Studies have shown that quality of primary health care in low to middle income countries is very poor. Patient’s perception of quality of health care service provided has strong relation with the utilization the services. Hence it’s important to monitor the health care delivery systems in the country to gain more knowledge about the health care delivery systems.Methods: A cross-sectional study was conducted in selected primary healthcare centres (PHCs) in Shimoga. 5 PHCs were selected by simple random sampling. 30 patients attending the facility were randomly chosen for exit interview. Data regarding patient’s perception of quality of health care provided by the facility was collected using a questionnaire.Results: Majority of the participants (68%) found the services provided by the facility to be satisfactory. Patients showed high satisfaction towards explanation provided the regarding problem by doctor (84%) and cleanliness of the facility (87.3%). Poor satisfaction was seen towards availability of medicines (54%) and behaviour of the paramedical staff (46%).Conclusions: There is a need to improve the quality of services provided by the primary healthcare centres to achieve better patient satisfaction and utilization.

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A cross sectional study to assess the satisfaction level among people living with HIV/AIDS in a hilly state of northern India

International Journal of Community Medicine and Public Health ◽

10.18203/2394-6040.ijcmph20182161 ◽

2018 ◽

Vol 5 (6) ◽

pp. 2373

Author(s):

Sunita . ◽

D. S. Dhadwal ◽

Anmol Gupta ◽

Anjali Mahajan ◽

Amit Sachdeva

Keyword(s):

Health Care ◽

Patient Satisfaction ◽

Cross Sectional Study ◽

People Living With Hiv ◽

Satisfaction Level ◽

Sectional Study ◽

Cross Sectional ◽

General Satisfaction ◽

Living With Hiv ◽

Hiv Aids

Background: Patient satisfaction is the patient’s perception of care received compared with the care expected.Measurement of patient satisfaction helps in understanding patients’ experiences of health care, identifying problems and evaluation of health care. Increased patient satisfaction leads to increased patient retention and decreases medical malpractice claims. Dissatisfied patients may have worse outcomes as they may not follow treatment plans. The objective of the study was to determine the satisfaction level among people living with HIV/AIDS visiting ART Centre IGMC Shimla.Methods: A cross sectional study was conducted among >15 years from September 2016 to August 2017 in ART Centre IGMC Shimla and satisfaction level was assessed by using the PSQ18 instrument.Results: Total 160 participants were enrolled in study among which 71.9% were males while 92.5% were above 30 years of age. Most of the patients were asymptomatic (currently not ill) at the time of consultation and their mode of disease transmission was sexual. The mean scores of PSQ-18 domains i.e. general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, accessibility and convenience was calculated. Highest score in interpersonal manner, time spent with doctor (3.99±0.12) and lowest score in general satisfaction (3.77±0.54). There was no statistically significant difference between overall satisfaction in relation to different socio demographic and clinical variables found in our study.Conclusions: Our study reflects that patients were much satisfied with the way health care providers were treating them and spent time with them while they were dissatisfied with something about the health care they were receiving.

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Survey of the Patients' Satisfaction with Services provided in an Iranian Naval Hospital in 2019: A Cross-sectional Study

10.21203/rs.3.rs-29151/v1 ◽

2020 ◽

Author(s):

Mohsen Abbasi Farajzadeh ◽

Leila Karimi ◽

Seyyed Ahmad Mirjavadi ◽

Amir Vahedian Azimi ◽

Saeed Gholami Chaharshahi ◽

...

Keyword(s):

Health Care ◽

Patient Satisfaction ◽

Cross Sectional Study ◽

Medical Services ◽

Discharge Process ◽

Sectional Study ◽

Cross Sectional ◽

Patients Satisfaction ◽

Discharged Patients ◽

Medical Wards

Abstract Background All hospital services are carried out to serve the patient, which is the main axis in the hospital. Patient satisfaction can be indicative of the right performance service delivery and is considered as a reliable source for evaluating the quality of health care. the present study was conducted to evaluate the satisfaction rate of discharged patients in a Navy hospital. Methods The descriptive cross-sectional study was performed on 220 discharged patients who selected by convenience sampling in a Navy hospital during 2019. The data gathering tool was the Patient Satisfaction Questionnaire designed by Amerioon in 2009 and its validity and reliability was confirmed in 2016. The questionnaire assessed patient satisfaction in two health-care sections with 21 questions and three dimensions of hygiene, nursing and physician services, and non-health care with 27 questions and six dimensions of acceptance, staff attitudes, nutrition, welfare, facilities, religious issues and refines evaluation. Data were analyzed by SPSS software version 18. Results The patient satisfaction in the medical and non-medical wards was 88.1% and 86.57% respectively. Satisfaction in the medical and non-medical wards was excellent at all dimensions. There was a significant relationship between satisfaction with the cause of referral, and level of education (P < 0.05). Other demographic variables such as age, marital status, patient gender, frequency of hospitalization, type of ward, and type of insurance were not significantly correlated with satisfaction(P > 0.05). Conclusion Considering the high level of patients 'satisfaction in medical and non-medical services, patient satisfaction in medical services was slightly higher than that of non-medical services, this highlights the need for independent research in this area and the actions taken by hospital managers to improve satisfaction in these sectors. It is also suggested to consider patient satisfaction as part of the discharge process in all hospitals.

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