Pushing the Frontier of Sustainable Service Operations: Evidence from the U.S. Hospitality Industry

2010 ◽  
Author(s):  
Jie Zhang ◽  
Nitin Joglekar ◽  
Rohit Verma
Keyword(s):  
Hospitality Industry ◽  
Service Operations ◽  
The U.S

Economic policy uncertainty and corporate investment: Evidence from the U.S. hospitality industry

2020 ◽  
Vol 77 ◽  
pp. 104019 ◽  
Author(s):  
Sagi Akron ◽  
Ender Demir ◽  
José María Díez-Esteban ◽  
Conrado Diego García-Gómez
Keyword(s):  
Economic Policy ◽  
Hospitality Industry ◽  
Corporate Investment ◽  
Policy Uncertainty ◽  
Economic Policy Uncertainty ◽  
The U.S

Exploring Barriers That Lead to the Glass Ceiling Effect for Women in the U.S. Hospitality Industry

2013 ◽  
Vol 12 (4) ◽  
pp. 376-399 ◽  
Author(s):  
Leslie Clevenger ◽  
Neha Singh
Keyword(s):  
Glass Ceiling ◽  
Hospitality Industry ◽  
Ceiling Effect ◽  
The U.S

scholarly journals The Franchising Decision: The Perspective Of The Franchisee In The Hospitality Industry

2011 ◽  
Vol 8 (8) ◽  
Author(s):  
Ramon Diaz-Bernardo
Keyword(s):  
Empirical Research ◽  
Hospitality Industry ◽  
Hotel Industry ◽  
Major Trend ◽  
The U.S

Franchising is a major trend in the hotel industry. Despite the fact that almost two-thirds of branded hotels in the U.S. are franchised, there is a lack of empirical research on franchising in the hospitality industry. In this article, I reviewed one of the most relevant lines of research in franchising literature, usually referred as creating franchising systems, and we have concentrated on analyzing the reasons and motivations to use franchising from franchisee perspective within the hospitality industry. The paper identifies the main reasons for choosing franchising for franchisees, explores what are the most valued characteristics of franchising, and gives some guidelines on how to make the franchising offer more appealing to potential franchisees in the hotel industry.

scholarly journals Leverage and performance: the case of the U.S. hospitality industry

2021 ◽  
Vol 5 (2) ◽  
pp. 228-246
Author(s):  
Conrado Diego García-Gómez ◽  
◽  
Mehmet Huseyin Bilgin ◽  
Ender Demir ◽  
José María Díez-Esteban ◽  
...  
Keyword(s):  
Hospitality Industry ◽  
And Performance ◽  
The U.S

scholarly journals COVID-19, government measures and hospitality industry performance

PLoS ONE ◽  
2021 ◽  
Vol 16 (8) ◽  
pp. e0255819
Author(s):  
David Yechiam Aharon ◽  
Arie Jacobi ◽  
Eli Cohen ◽  
Joseph Tzur ◽  
Mahmoud Qadan
Keyword(s):  
Stock Returns ◽  
Hospitality Industry ◽  
Current Crisis ◽  
Role Of Government ◽  
Government Interventions ◽  
Global Pandemic ◽  
Industry Performance ◽  
The Government ◽  
The U.S

This study explores the interplay between public measures adopted by the U.S. government to combat COVID-19 and the performance of the American hospitality industry. The recent global pandemic is a natural experiment for exploring the role of government interventions and their direct impact on hospitality stock returns in the U.S. financial market. Overall, our findings show that most of the government interventions were associated with a negative response in the returns of the hospitality industry, a response that became more negative as the COVID-19 pandemic evolved. Similar patterns were also detected for other industries such as entertainment and transportation that are closely related to hospitality. The findings we document are fundamental to understanding the trends and fluctuations in hospitality stocks in the current crisis and any similar crisis in the future.

scholarly journals Integration of service quality, benchmarking and Ishikawa diagram in service operations

2020 ◽  
Vol 13 (2) ◽  
pp. 151
Author(s):  
Adrian Noor Prayudha ◽  
Budi Harsanto
Keyword(s):  
Service Quality ◽  
Hospitality Industry ◽  
Service Industry ◽  
Service Operations ◽  
Improve Quality ◽  
Quality Improvements ◽  
Total Quality ◽  
Ishikawa Diagram ◽  
Negative Score ◽  
Insight Into

<p>This paper aims to explore the integration of Service Quality (SERVQUAL) and two specific Total Quality Management (TQM) techniques -benchmarking and Ishikawa diagram- to improve quality in the service industry, particularly in the hospitality industry. The survey was administered to respondents at one five-star hotel in Bandung City, Indonesia. Benchmarking was conducted to compare this hotel to two other hotels at similar levels and within geographical proximity. Ishikawa analysis was then performed to analyze potential causes. The results of the study identified eleven negative score attributes (out of twenty-one) from SERVQUAL, which was in line with the benchmarking results. The Ishikawa diagram showed the root causes of these attributes and helped with developing ideas for practical quality improvements in the future. Most studies in the hospitality industry have examined SERVQUAL and TQM separately. Our study contributes uniquely to the existing literature by providing insight into the combination of SERVQUAL and two TQM specific tools to improve quality operations in a hospitality setting.</p>

Deciding To Stay: A Study in Hospitality Managerial Grit

2020 ◽  
Vol 44 (5) ◽  
pp. 858-869 ◽  
Author(s):  
Sean McGinley ◽  
Anna S. Mattila ◽  
Timothy T. Self
Keyword(s):  
Hospitality Industry ◽  
Turnover Rate ◽  
Turnover Intentions ◽  
High Turnover ◽  
Career Intentions ◽  
Career Trajectories ◽  
Professional Mobility ◽  
Exploratory Survey ◽  
Hospitality Managers ◽  
The U.S

Contributing to a relatively new stream of literature connecting grit to organizational retention, this research note examined how internal employability perceptions interacted with a manager’s grittiness to predict professional mobility intentions (turnover and change career intentions). Retention is a salient concern within the U.S. hospitality industry given the high turnover rate and its subsequent impact on career trajectories of professionals. Based on an exploratory survey-based approach the results of this study suggests an association between grit and professional mobility, and that effect is moderated by the perceptions a hospitality manager holds regarding internal employability. Pointedly, when hospitality managers reported increasingly lower feelings of internal employability, grit played a significant role predicting professional mobility intentions; less gritty managers were more likely to intend to harbor turnover intentions and career change intentions, while their grittier counterparts were less likely to intend to leave.

scholarly journals Are socially responsible firms in the U.S. tourism and hospitality industry better off during COVID-19?

2021 ◽  
Vol 85 ◽  
pp. 104321
Author(s):  
Jihwan Yeon ◽  
Hyoung Ju Song ◽  
Heyao (Chandler) Yu ◽  
Yue Vaughan ◽  
Seoki Lee
Keyword(s):  
Hospitality Industry ◽  
Socially Responsible ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
The U.S
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