scholarly journals Ease of use, security concerns and attitudes as antecedents of customer satisfaction in ATM banking

2016 ◽  
Vol 11 (4) ◽  
pp. 122-126
Author(s):  
Hilda Bongazana Dondolo ◽  
Nkosivile Welcome Madinga
Keyword(s):  
South Africa ◽  
Customer Satisfaction ◽  
South African ◽  
Online Survey ◽  
Jel Classification ◽  
Mailing List ◽  
Ease Of Use ◽  
Banking Services ◽  
Security Concerns

This study examines the influence of ease of use, security concerns and attitudes on South African consumers’ satisfaction with ATM banking services. Participants of the study were solicited through electronic mailing list of ATM users in South Africa. These participants were provided with a website link that directed them to an online survey hosted by Qualtrics. A total of 224 participants from the various provinces of South Africa responded. This study confirms that customer satisfaction is linked to security concerns, attitudes and ease of use. Overall, the results indicate that the respondents were satisfied with ATM banking services. Since there is a shortage of research on customer satisfaction with ATM banking services in South Africa, an area often neglected by South African researchers, this study contributes to knowledge available in the existing literature. Keywords: ATM banking, customer satisfaction, ease of use, security, attitudes. JEL Classification: G21, M31

scholarly journals Investigating competencies needed by European-trained doctors in rural South African hospitals

2020 ◽  
Vol 12 (1) ◽  
Author(s):  
James R. Barnacle ◽  
Oliver Johnson ◽  
Ian Couper
Keyword(s):  
South Africa ◽  
South African ◽  
Online Survey ◽  
Rural District ◽  
Eastern Cape ◽  
Rural Medicine ◽  
Rural South ◽  
District Hospitals ◽  
Kwazulu Natal ◽  
Postgraduate Diploma

Background: Many European-trained doctors (ETDs) recruited to work in rural district hospitals in South Africa have insufficient generalist competencies for the range of practice required. Africa Health Placements recruits ETDs to work in rural hospitals in Africa. Many of these doctors feel inadequately prepared. The Stellenbosch University Ukwanda Centre for Rural Health is launching a Postgraduate Diploma in Rural Medicine to help prepare doctors for such work.Aim: To determine the competencies gap for ETDs working in rural district hospitals in South Africa to inform the curriculum of the PG Dip (Rural Medicine).Setting: Rural district hospitals in South Africa.Methods: Nine hospitals in the Eastern Cape, KwaZulu-Natal and Mpumalanga were purposefully selected by Africa Health Placements as receiving ETDs. An online survey was developed asking about the most important competencies and weaknesses for ETDs when working rurally. The clinical manager and any ETDs currently working in each hospital were invited to complete the survey.Results: Surveys were completed by 19 ETDs and five clinical managers. The top clinical competencies in relation to 10 specific domains were identified. The results also indicate broader competencies required, specific skills gaps, the strengths that ETDs bring to South Africa and how ETDs prepare themselves for working in this context.Conclusion: This study identifies the important competency gaps among ETDs and provides useful direction for the diploma and other future training initiatives. The diploma faculty must reflect on these findings and ensure the curriculum is aligned with these gaps.

scholarly journals SASS: South African Simulation Survey – a review of simulation-based education

2019 ◽  
pp. 12-20
Author(s):  
R Swart ◽  
R Duys ◽  
ND Hauser
Keyword(s):  
South Africa ◽  
South African ◽  
Undergraduate Students ◽  
Online Survey ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Survey Tool ◽  
South African Society ◽  
Simulation Based ◽  
The Impact

Background: Simulation-based education (SBE) has been shown to be an effective and reproducible learning tool. SBE is used widely internationally. The current state of SBE in South Africa is unknown. To the best of our knowledge this is the first survey that describes the use and attitudes towards SBE within South Africa. Methods: An online survey tool was distributed by email to: i) the South African Society of Anaesthesiologists (SASA) members; and ii) known simulation education providers in South Africa. The respondents were grouped into anaesthesia and non-anaesthesia participants. Descriptive statistics were used to analyse the data. Ethics approval was obtained: HREC REF 157/2017. Results: The majority of the respondents provide SBE and integrate it into formal teaching programmes. There is a will amongst respondents to grow SBE in South Africa, with it being recognised as a valuable educational tool. The user groups mainly targeted by SBE, were undergraduate students, medical interns, registrars and nurses. Learning objectives targeted include practical skills, medical knowledge, critical thinking and integrated management. Amongst anaesthesia respondents: the tool most commonly used to assess the quality of learner performance during SBE, for summative assessment, was ‘expert opinion’ (33%); the most frequent methods of evaluating SBE quality were participant feedback (42%) and peer evaluation (22%); the impact of SBE was most frequently assessed by informal discussion (42%) and learner feedback (39%). In anaesthesia SBE largely takes place within dedicated simulation facilities on site (47%). Most respondents report access to a range of SBE equipment. The main reported barriers to SBE were: finance, lack of trained educators, lack of equipment and lack of protected time. A limited number of respondents report engaging in SBE research. There is a willingness in both anaesthesia and non-anaesthesia groups (96% and 89% respectively) to collaborate with other centres. Conclusion: To the best of our knowledge this publication provides us with the first cross-sectional survey of SBE in anaesthesia and a selection of non-anaesthetic respondents within South Africa. The majority of respondents indicate that SBE is a valuable education tool. A number of barriers have been identified that limit the growth of SBE within South Africa. It is hoped that with a commitment to ongoing SBE research and evaluation, SBE can be grown in South Africa.

scholarly journals South African generation-X online shopper satisfaction and their repurchase intentions

2016 ◽  
Vol 13 (3) ◽  
pp. 371-379 ◽  
Author(s):  
Jobo Dubihlela ◽  
Difference Chauke
Keyword(s):  
Customer Satisfaction ◽  
South African ◽  
Social Exchange ◽  
Generation X ◽  
Online Shopping ◽  
Target Population ◽  
Jel Classification ◽  
Future Research ◽  
Repurchase Intentions ◽  
Brick And Mortar

The growth of online shopping channels gradually forces brick and mortar retailers to explore the importance of online shopping trends and online customer behavior. While maintaining customer satisfaction has been recognized as one of the essential factors for business survival and growth, this has not been sufficiently explored for online shopping platforms. Understanding what online constructs appeal to generation-X consumers is critical for organization that would want to pursue virtual business platforms. From a brief literature review in this study, it could be said that online customer satisfaction and its influences on online repurchase intentions in the South African retailing environment remain sparsely researched. Therefore, this study seeks to analyze the dimensions of online customer satisfaction and regress the online satisfaction dimensions on repurchase intentions of generation-X consumers. An attempt is made to apply the theory of planned behavior and social exchange in the adapted conceptual of the study. These theories are deemed to provide an appropriate theoretical grounding to this study. The target population was South African generation-X online consumers in Gauteng. A total of 377 questionnaires were received for data analysis. Implications of the research findings are discussed and limitations and future research directions are provided. Keywords: online shoppers, online customer satisfaction, repurchase intentions, generation-X consumers, South Africa. JEL Classification: M1, M30, M31, L10

The Effects of System Quality on Social Commerce

2019 ◽  
Vol 892 ◽  
pp. 258-265
Author(s):  
Nona M. Nistah ◽  
Suaini Sura ◽  
Ook Lee
Keyword(s):  
Customer Satisfaction ◽  
Online Survey ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Research Model ◽  
Social Commerce ◽  
System Quality ◽  
Is Success ◽  
Success Model ◽  
Confirmatory Factor

This study examines the effect of system quality (SQ) determinants on social commerce (s-commerce) context from the s-commerce consumers’ perspective by adapting IS success model. 220 data samples from online survey were analyzed using confirmatory factor analysis (CFA) and the structural equitation model (SEM) to test the research model. The findings show that visibility has a significant effect on perceived usefulness, and ease of use and responsiveness has a significant effect on customer satisfaction. In addition, the finding indicates the significant relationship among perceived usefulness, customer satisfaction and net benefits in s-commerce.

scholarly journals Scarce Health Human Resource Wastage: No work for South African Audiologists? A descriptive Survey Study.

2020 ◽  
Author(s):  
Vera-Genevey Hlayisi
Keyword(s):  
South Africa ◽  
South African ◽  
Human Resource ◽  
Health Professionals ◽  
Online Survey ◽  
Survey Study ◽  
First Year ◽  
Snowball Sampling ◽  
Health Human Resource ◽  
Second Year

Abstract Background: In the last decade, there has been an increase in the number of unemployed health professionals in South Africa. Since the economic downfall following the international financial crisis in 2008, unemployment rates in South Africa have since been increasing and have to date reached 29.1%, the highest in the last 11 years. The current study sought to identify the challenges in obtaining and maintaining employment for audiologists in South Africa. Methods: A descriptive online survey design was used. Participants were recruited online through professional association webpages using the snowball sampling technique. All qualified audiologists registered with the Health Professionals Council of South Africa were eligible to participate. Results: A total of 219 audiologists responded to the survey however only 132 complete responses were collected. Only the results from the 132 completed questionnaires were included in the analysis. Majority of the participants (89%) were female, between the ages 25 to 34 (67%). In the first-year post-graduation, 16% of the participants were unemployed and this increased to 19% in the second-year post-graduation. In the majority (81%) of employed participants, it is worth noting that up to a fifth (19%) were working within non-audiology fields. Employment characteristics of those working in audiology fields (n=107) show that most participants were working within the public health sector (47%) and based in clinical settings (52%). The most common workplace challenges reported were remuneration (37%) followed by lack of resources (18%), workload (18%), work environment (10%), working hours (9%) and lastly, interprofessional relationships (8%). Conclusion: In South Africa, u p to 16% of audiologists are unemployed in their first-year post-graduation and this increases to 19% in the second-year post-graduation. This study’s findings are the first to document the unemployment rate of newly graduated hearing healthcare professionals in South Africa. These findings have potential to influence critical discourse on hearing healthcare human resource policies and planning, hearing healthcare labour market needs and capacity as well as hearing healthcare context and potential for growth in the South African context. Keywords: unemployment, human-resources, healthcare, audiology, economy

scholarly journals Attributes of Shopping Mall Image, Customer Satisfaction and Mall Patronage for Selected Shopping Malls in Southern Gauteng, South Africa

2014 ◽  
Vol 6 (8) ◽  
pp. 682-689 ◽  
Author(s):  
Dorah Dubihlela
Keyword(s):  
South Africa ◽  
Data Analysis ◽  
Customer Satisfaction ◽  
South African ◽  
Quantitative Study ◽  
Scientific Work ◽  
Shopping Mall ◽  
Shopping Malls ◽  
Study Results ◽  
Final Data

This paper identifies the main features of a shopping mall that govern customer satisfaction in Southern Gauteng in South Africa. Literature is reviewed, identifying various features in shopping malls such as merchandisers, accessibility, service, amenities, ambiance, entertainment, security and among others. This literature is based on previous authors' scientific work, on mall features that influence the satisfaction and patronage by customers. A quantitative study was conducted with 429 questionnaires used in the final data analysis. The study results suggest the important shopping mall features in Gauteng South in South African and confirm that specific shopping mall features are positively related to customer satisfaction and mall patronage. The paper further develops suggestions on mall features that should be emphasised for promotional campaigns, customer satisfaction and mall patronage by customers.

scholarly journals Strength and conditioning practices of high school rugby coaches: A South African context

2019 ◽  
Vol 115 (9/10) ◽  
Author(s):  
Bradley Robinson ◽  
Lee Pote ◽  
Candice Christie
Keyword(s):  
South Africa ◽  
High School ◽  
Public Schools ◽  
South African ◽  
Online Survey ◽  
Rugby Union ◽  
Weight Lifting ◽  
School Level ◽  
High School Level ◽  
Strength And Conditioning

Although rugby union as a sport is well established, the strength and conditioning practices of high school level players are not well known. Therefore, the main purpose of this study was to examine the current strength and conditioning practices that coaches implement at South African high school level rugby. A secondary purpose was to compare practices between high schools of different socio-economic status in South Africa. An online survey or in person interview (depending on the school) was conducted and 43 responses were received: from 28 coaches at schools among the top 100 rugby schools in South Africa for 2016 and from 15 coaches at no-fee public schools in the Eastern Cape Province of South Africa. Most coaches (72%) performed some form of physical testing, with the most common parameter tested being ‘speed’. The most common strength and conditioning practices utilised included flexibility (stretching), speed (free sprinting), agility (cone drills), plyometric (box drills) and resistance (weight lifting) training. Unlike the no-fee schools, the top 100 rugby schools implemented conditioning practices similar to best-known international practices. Furthermore, no-fee school coaches did not have the qualifications necessary to administer the correct training techniques. Education and upskilling on the best strength and conditioning practices for school level coaches need to be improved, particularly in less privileged schools. Such improvement is crucial to the transformation goals set out by the South African Rugby Union, which would benefit from player development in lower socio-economic schools.

Factors affecting researcher participation in technology commercialisation: A South African university case study

2020 ◽  
Vol 12 (1) ◽  
Author(s):  
Margaret D.M. Cullen ◽  
Andre P. Calitz ◽  
Mary-Ann Chetty
Keyword(s):  
South Africa ◽  
Technology Transfer ◽  
South African ◽  
Online Survey ◽  
Research Collaboration ◽  
New Technologies ◽  
Academic Research ◽  
Monetary Incentives ◽  
Third Stream ◽  
Factors Affecting

Background: Research universities in South Africa are well-recognised sources of new knowledge and their contributions to innovation are manifested through the creation, transfer and commercialisation of new technologies originating from academic research. Research collaboration between universities, industry and the community offer various benefits, which include funding for students and researchers and third-stream income for universities. Additionally, industry can gain access to new technologies to incorporate in improved products and services.Aim: The aim of this study was to identify the factors that encourage academic researchers’ involvement in technology commercialisation.Setting: The growth in university technology transfer in South Africa can be attributed to the South African Intellectual Property Rights from the Publicly Financed Research and Development Act (Act 51 of 2008). The establishment of Technology Transfer Offices at universities across South Africa, aims to involve researchers in commercialisation activities, champion the innovation conversation within universities and to progress innovations from concept to application in society.Methods: The study followed a positivistic research philosophy and a deductive approach. Researchers (n=38) in two faculties at the Nelson Mandela University participated in this exploratory study and completed an online survey. The respondents were selected through purposeful sampling.  Results: The findings indicate that a combination of incentives is necessary to enable and to encourage researcher involvement in the commercialisation of research. A set of recommendations based on the findings and implementation suggestions are proposed.Conclusion: A combination of monetary and non-monetary incentives are required to enable academics’ involvement in commercialisation activities.

The Extent to Which Professional Advice Can Reduce the Disposition Effect: An Emerging Market Study

2018 ◽  
Vol 17 (2) ◽  
pp. 229-249
Author(s):  
James Bashall ◽  
Gizelle D. Willows ◽  
Darron West
Keyword(s):  
South Africa ◽  
South African ◽  
Emerging Market ◽  
Jel Classification ◽  
Disposition Effect ◽  
Individual Investors ◽  
Professional Advice ◽  
Portfolio Rebalancing ◽  
History Of

This study tests for the disposition effect in South Africa across two classes of non-professional investors: those acting in their own capacity and those acting with the assistance of professional investment advisors. The trade history of 4,840 investor accounts from a South African stockbroker was analysed over the 5-year period from October 2008 to October 2013. The results showed that individual investors in South Africa exhibit the disposition effect. However, investors acting with the assistance of professional advisors show the effect to a lesser extent which was found to be rationally justifiable on the grounds of portfolio rebalancing. JEL Classification: G11, G14, G40, G41

scholarly journals The importance that customers place on service attributes of sale personal in the retail sector

2016 ◽  
Vol 13 (3) ◽  
pp. 222-227
Author(s):  
Louise van Scheers
Keyword(s):  
Customer Satisfaction ◽  
South African ◽  
Jel Classification ◽  
Retail Sector ◽  
Product Knowledge ◽  
Sales Managers ◽  
Purchasing Decisions ◽  
Actual Performance ◽  
Sales Personnel

When examining retail patronage, customer satisfaction must also be considered. Secondary resources (American Marketing Association, 2007; Berman, 2011; Berry, 2008; Chang, 2006, p. 209; Helgesen & Nesset, 2007, p. 129, Kong and Jogaratnam, 2007, p. 279) observed that customer satisfaction is the degree to which customer’s expectations agree with the actual performance of the product and/or service South African consumers situated in Gauteng consider a sales person’s product knowledge as the most important attribute when making purchasing decisions. American consumers, in contrast, consider sales person respect as the most important attribute when making purchasing decisions. The implications for marketers and sales managers are that marketers and sales managers must provide adequate training for their sales personnel in order for them to treat customers in such a way to obtain their loyalty. The quality of the products sold at the retailer does not form part of the trade off options that customers are presented with. Keywords: retail store customer, prices compared to competitors, salesperson product knowledge, salesperson responsiveness, South African retail consumers. JEL Classification: L81, M31

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