scholarly journals The influence of trust, communication and commitment on ethical behavior in universities: a case of South Africa

2017 ◽  
Vol 15 (2) ◽  
pp. 266-276
Author(s):  
Babatunde Adedeji Popoola ◽  
Elizabeth Chinomona
Keyword(s):  
South Africa ◽  
Organizational Behavior ◽  
Ethical Behavior ◽  
Empirical Test ◽  
Future Research ◽  
Gauteng Province ◽  
Data Set ◽  
Test Of Hypotheses ◽  
Managerial Implications ◽  
Behavior Theories

This study examines the influence of trust, communication and commitment, that have on ethical behavior in universities in the Gauteng province of South Africa. Three hypotheses are posited in this research. The empirical test of hypotheses based on a sample data set of 450 respondents from universities in the Gauteng province of South Africa was provided. IBM SPSS statistics 24.0 and IBM SPSS Amos 24.0 software were used to analyze the data. The results indicate that trust, communication and commitment positively influence ethical behavior in universities. Drawing from the study’s findings, managerial implications are discussed and limitations and future research directions are suggested. This study contributes new knowledge to the existing body of ethical behavior literature and organizational behavior theories in Africa.

scholarly journals The Influence Of Brand Experience On Brand Satisfaction, Trust And Attachment In South Africa

2013 ◽  
Vol 12 (10) ◽  
pp. 1303 ◽  
Author(s):  
Richard Chinomona
Keyword(s):  
South Africa ◽  
Brand Management ◽  
Future Research ◽  
Brand Experience ◽  
Brand Trust ◽  
Data Set ◽  
Brand Attachment ◽  
Managerial Implications ◽  
African Context ◽  
Brand Satisfaction

This study examines the influence of consumer brand experience on their brand satisfaction, brand trust and brand attachment in an African context. Five hypotheses are posited and in order to empirically test them, a sample data set of 151 was collected from Gauteng Province of South Africa. The results indicate that brand experience positively influences brand satisfaction, brand trust and brand attachment in a significant way. Drawing from the studys findings, managerial implications are discussed and limitations and future research directions are suggested. By and large, this study immensely contributes new knowledge to the existing body of brand management literature in Africa - a context that is often most neglected by some researchers in developing countries.

scholarly journals An Empirical Examination Of The Predictors Of Consumer Compulsive Buying As An Impulse Control Disorder Not Otherwise Specified: A Branding Perspective

2013 ◽  
Vol 29 (6) ◽  
pp. 1689 ◽  
Author(s):  
Richard Chinomona
Keyword(s):  
Empirical Support ◽  
Compulsive Buying ◽  
Future Research ◽  
Gauteng Province ◽  
Empirical Examination ◽  
Data Set ◽  
Not Otherwise Specified ◽  
Compulsive Behaviour ◽  
Managerial Implications ◽  
Buying Behaviour

While researches on consumer compulsive behaviour as a psychiatric problem have been steadily increasing, they seem to be a paucity of studies that investigate compulsive buying behaviour from a branding perspective. The present research is an attempt to fill this gap by examining the relative influence of four antecedents of compulsive buying behaviour - brand experience, brand satisfaction, brand trust and brand attachment on consumer compulsive buying behaviour, using a sample of consumers in Gauteng Province of South Africa. The central argument of this paper is that consumer compulsive buying behavior can be understood from the strength of branding outcomes. Four hypotheses are posited and in order to empirically test these hypotheses, a sample data set of 151 was used. Three hypotheses were supported while one (H1) was rejected. Drawing from the study findings, managerial implications are discussed and limitations and future research directions are suggested. On the overall, this study provide tentative empirical support that compulsive buying behaviour can be influenced by branding outcomes in Africa - a context that is often most less researched on.

scholarly journals Predictors Of Customer Loyalty To Mobile Service Provider In South Africa

2013 ◽  
Vol 12 (12) ◽  
pp. 1631
Author(s):  
Richard Chinomona ◽  
Maxwell Sandada
Keyword(s):  
South Africa ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Future Research ◽  
Mobile Service ◽  
Data Set ◽  
Managerial Implications ◽  
Customer Intimacy ◽  
Customer Trust

In spite of the increasing research on consumer behaviour, there is a dearth of studies that have investigated the influence of mobile provider service quality in customer satisfaction regarding customer trust and loyalty in the African mobile communication context. Therefore, this study examines the relationships using a data set of 151 mobile service clients in Gauteng Province of South Africa. All the posited five hypotheses are supported. The results indicate that the relationships between mobile service quality-customer satisfaction, customer satisfaction-customer trust, customer satisfaction-customer intimacy, customer trust-customer loyalty, and customer intimacy-customer loyalty are positive in a significant way. The research paper discusses both academic and managerial implications of the results and future research directions are suggested.

scholarly journals The Influence of Supplier Involvement on Communication, Relationship Longevity and Business Performance in Small, Medium and Micro Enterprises in South Africa

2015 ◽  
Vol 7 (3(J)) ◽  
pp. 63-75
Author(s):  
Richard Chinomona
Keyword(s):  
South Africa ◽  
Business Performance ◽  
Future Research ◽  
Gauteng Province ◽  
Mediating Role ◽  
Supplier Involvement ◽  
Scant Attention ◽  
Managerial Implications ◽  
Communication Relationship ◽  
Medium Enterprises

Most firms are increasingly realizing the benefits of involving the outside suppliers by considering their manufacturing processes and technological capabilities, especially regarding quality, time to market, configuration, control and cost. Nevertheless, in the context of small to medium enterprises (SMEs), scant attention has been given to the empirical investigation into the influence of supplier involvement on business performance. The purpose of this study was to examine the influence of supplier involvement on business performance and the mediating role of communication and relationship longevity among SMEs in South Africa. Five hypotheses were posited and sample data of 302 were collected from Gauteng Province of South Africa, to empirically test these hypotheses. The results of this study showed that, supplier involvement has influence on communication, relationship longevity and business performance in SMEs context in South Africa. The managerial implications of the findings are discussed and limitations and future research directions are indicated.

scholarly journals Entrepreneurial orientation in a franchised home entertainment system

2014 ◽  
Vol 9 (1) ◽  
pp. 1-16 ◽  
Author(s):  
A Maritz ◽  
G Nieman
Keyword(s):  
Research Methodology ◽  
Entrepreneurial Orientation ◽  
Electronic Media ◽  
Future Research ◽  
Data Set ◽  
Franchise System ◽  
Factors Associated ◽  
Home Entertainment ◽  
Managerial Implications ◽  
Survey Approach

This paper fills the gap in the research undertaken into the entrepreneurial orientation of franchisees. The study identifies entrepreneurial orientation within a defined franchise system, using the entrepreneurial character theme matrix developed by Thompson (2002). Research methodology comprises the survey approach, using electronic media and Surveypro analysis (Dillman, 2000). Hypothesis tests highlight the absence of statistically significant entrepreneurial orientation in the franchise system, despite a significant orientation in a multiple-outlet proposition analysis. Conclusions and recommendations include mobilising and communicating the action factors associated with entrepreneurial orientation, involving all franchisees within the system. Managerial implications include the motivation of developing multiple-outlet franchise systems. Future research involves broadening the data set across industries and borders.  

scholarly journals A review of four decades of research in organisational career psychology by academia in South Africa

2012 ◽  
Vol 13 (1) ◽  
Author(s):  
Dries Schreuder ◽  
Melinde Coetzee
Keyword(s):  
South Africa ◽  
South African ◽  
Career Guidance ◽  
The Body ◽  
Future Research ◽  
Career Interventions ◽  
Career Psychology ◽  
Managerial Implications ◽  
Value Add ◽  
Career Research

Orientation: Career research in organisations has increased in importance since the 1970s, which heralded new directions for organisational career research and practice both globally and nationally. Research purpose: The study critically reviewed trends in organisational career psychology research in South Africa from 1970 to 2011 in terms of global and present national challenges that require empirical investigation in the contemporary South African world of work context.Motivation for the study: The increasingly complex contexts, in which people have been pursuing their careers since the catalytic 1970s, demand the continuous generation and development of knowledge for the benefit of the discipline and practice of careers.Research design, approach and method: A broad systematic review was carried out to analyse documented academia research (N = 110) on careers from 1970 to 2011, which was published in six accredited South African scientific journals.Main findings: Much of the research addressed issues pertaining to career theory and concepts, the world of work and career assessment and technology. Career development, professional issues and organisational career interventions in the multi-cultural South African context appear to be under-researched.Practical/managerial implications: The insight derived from the findings can be employed by academia and researchers, in this field, to plan future research initiatives that will contribute to the profession and practice of career guidance and counselling in the contemporary workplace.Contribution/value-add: The findings provide preliminary insight that adds to the body of knowledge concerned with career studies in the South African organisational context.

scholarly journals The Influence Of Market Related Mobile Activities On The Acceptance Of Mobile Marketing And Consumer Intention To Purchase Products Promoted By SMS In South Africa

2013 ◽  
Vol 29 (6) ◽  
pp. 1897 ◽  
Author(s):  
Richard Chinomona ◽  
Maxwell Sandada
Keyword(s):  
South Africa ◽  
Purchase Intention ◽  
Structural Equation ◽  
Mobile Marketing ◽  
Future Research ◽  
Managerial Implications ◽  
Marketing Activities ◽  
African Context ◽  
Future Research Directions ◽  
Using Data

There is an increasing attention being accorded to mobile marketing activities in recent business management literature in the past decade as both academicians and practitioners recognize that mobile activities have potential influence on mobile marketing acceptance and customer purchase intention. Notwithstanding this, there is dearth of research on the same in the African context. In view of this development, the purpose of this research paper is to investigate the extent to which mobile marketing activities influence customers mobile marketing acceptance and their purchase intention in South Africa. Five research hypotheses are postulated and using data collected from mobile marketing activities partakers, the hypotheses are tested using Structural Equation Modelling (SEM) approach (Smart PLS). Managerial implications of the findings are discussed and limitations and future research directions are indicated.

scholarly journals Investigating Factors Influencing Customer Online Buying Satisfaction In Gauteng, South Africa

2014 ◽  
Vol 13 (5) ◽  
pp. 1187
Author(s):  
Sharon Rudansky-Kloppers
Keyword(s):  
South Africa ◽  
Quantitative Research ◽  
Online Shopping ◽  
Future Research ◽  
Gauteng Province ◽  
Time Saving ◽  
Online Sales ◽  
Factors Influencing ◽  
Online Shoppers ◽  
Online Buying

Online shopping has increased significantly worldwide in the last few years. South Africa is no exception, but although this country has experienced an increase in online shopping, it seems to lag behind the rest of the world where this development is concerned. Research into the factors which influence customer online shopping satisfaction is thus imperative in order for South African retailers to develop the correct strategies for online sales. With this information, they can convert potential customers into real customers and retain them. This research investigates the factors which influence customer online buying satisfaction in the Gauteng province of South Africa. The researcher made use of secondary research to construct a model of factors influencing online customer satisfaction and then tested the model among South Africans living in the Gauteng province. A sample of 111 online shoppers was used and quantitative research was conducted by means of a structured questionnaire. It was found that convenience, delivery, and time saving were viewed by customers as the most important reasons for buying online, while branding was viewed as the least important factor. The research results confirmed the model developed by the researcher. Results of the study, as well as recommendations for future research, are presented.

scholarly journals The Effect of Service Quality and Brand Image on Repurchase Intention With Brand Trust as Mediating Variable By The Generation Z of E-Wallet Consumers in Jakarta

2021 ◽  
Vol 1 (4) ◽  
pp. 336-356
Author(s):  
Dwi Asri Ningrum ◽  
Mohamad Rizan ◽  
Agung Kresnamurti Rivai P
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Brand Image ◽  
Equation Model ◽  
Future Research ◽  
Brand Trust ◽  
Repurchase Intention ◽  
Data Set ◽  
Generation Z ◽  
Managerial Implications

In this digital era, e-wallet is very much needed in various types of online payments, especially for generation. Study to analyzes the variables that affect continuous used of e-wallet by consumers with the intention that they can provide solutions to problems for e-wallet products is needed. This study examines the influence of service quality and brand trust on e-wallet consumer repurchase intention and brant trust as an intervention in Indonesian context. The purpose of this research is to understand the important effects of service quality and brand image on brand trust and its impact on repurchase intention with a case study of generation z of e-wallet consumers in Jakarta. Seven hypotheses are posited and in order to empirically test them, a sample data set of 300 was compiled from Jakarta City of Indonesia with the data collection method used a survey with an instrument in the form of a questionnaire. The data analysis technique used SPSS version 25 and SEM (Structural Equation Model) from the LISREL statistical package version 8.8. The results indicate that service quality and brand image positively influences brand trust as an intervation and impact repurchase intention in a significant way. The interesting things is about managerial implications for increasing repurchase intention from consumers and also limitations and future research directions are suggested. In general, this study immensely contributes new knowledge to the existing body of service quality and brand image literature in e-wallet consumers context that which is still rarely researched in developing countries.

scholarly journals Managerial Political Competencies and the Performance of Small and Medium-Sized Enterprises in South Africa

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Nhamo Mashavira ◽  
Crispen Chipunza ◽  
Dennis Y. Dzansi
Keyword(s):  
South Africa ◽  
Human Resource Development ◽  
Competency Development ◽  
Gauteng Province ◽  
Correlational Design ◽  
Ex Post ◽  
Ex Post Facto ◽  
Managerial Implications ◽  
Value Add ◽  
The Impact

Orientation: Research on managerial political competencies has progressed well in other organisational setups; but not so much in entrepreneurial ventures, yet literature documents the pivotal role played by political competencies in the performance of small and medium-sized enterprises (SMEs).Research Purpose: This study intended to find the impact of managerial political competencies on the performance of SMEs as measured by both innovation and return on investment (ROI) in SMEs in the Gauteng Province of South Africa.Motivation for the study: Regardless of the contribution done by SMEs in contemporary economies, and the fundamental role managerial political competencies play in sustaining these enterprises, no known study has been done among SMEs in South Africa.Research design, approach and method: The study employed an ex post facto correlational design that adopted a purely quantitative approach. The sample comprised of 211 owner/managers in Gauteng Province. Descriptive statistics and Spearman’s correlation were used for data analysis.Main findings: Owner/managers were found to be politically competent in the dimensions of social astuteness and networking abilities, but fared not so well on the apparent sincerity and interpersonal influence dimensions. It was also established that SMEs performed relatively better in terms of innovation compared to   ROI, although ROI had greater potential to respond to improvements in  the quality of managerial political competencies when compared to innovation . There was a statistically significant relationship between managerial political competencies and SME performance as measured by innovation and ROI.Practical/managerial implications: It is recommended that managerial political competencies be augmented internally through deliberate human resource development initiatives in order to leverage on them. It is also recommended that support structures and agencies that assist owner/managers in competency development be augmented at both provincial and government levels.Contribution/Value-add: The study attempts to fill the gap between research and practice regarding managerial political competencies in SMEs in South Africa.

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