scholarly journals PENYULUHAN PERTANIAN INDONESIA : ISU PRIVATISASI DAN IMPLIAKISNYA

Agro Ekonomi ◽  
2016 ◽  
Vol 9 (2) ◽  
pp. 27
Author(s):  
Subejo Subejo
Keyword(s):  
Private Sector ◽  
Service Providers ◽  
Government Expenditure ◽  
Agricultural Extension ◽  
Quality Of Services ◽  
Global Changes ◽  
Extension System ◽  
Efficient Delivery ◽  
Private Sector Participation

The organization, mandate, and practices of agricultural and rural extension systems are changing worldwide, and it is vital that each region keep pace with the latest developments. The challenges of introducing appropriate institutional measures must be accepted by each government in order to reform the national agricultural extension systems in response to the global changes, otherwise the extension systems will become obsolete.Diverse agricultural extension funding and delivery arrangements have been undertaken since the mid-1980s by governments worldwide in the name of "privatization". Privatization is used in the broadest sense of introducing or increasing private sector participation, which does not necessarily imply transfer of designated state-owned assets to the private sector. The arguments for privatization are based upon: more efficient delivery of service, lowered government expenditure. and higher quality of services. Privatization of agricultural extension system implies0 a division of appropriate role between public sector and private sector. Cost and service sharing among extension service providers can be formed into some systems encompass contract, vouchers, competitive grant fund, subsidize, and commercial extension service.This paper aims to discuss about privatization issues and its implications on Indonesian agricultural extension system. Related parties and sectors on Indonesian agricultural extension system should pay more attention in order to reform the old system and to reconstruct it into a new system--client-oriented extension

Private Sector Participation in Agricultural Extension for Cocoa Farming in Nigeria

2015 ◽  
pp. 141-162
Author(s):  
Kolawole Adebayo ◽  
Suresh Chandra Babu ◽  
Rahman Sanusi ◽  
Motunrayo Sofola
Keyword(s):  
Private Sector ◽  
Agricultural Extension ◽  
Private Sector Participation

scholarly journals A National Survey of Private-Sector Outpatient Care of Sick Infants and Young Children in Nepal

2020 ◽  
Author(s):  
Bharat Ban ◽  
Steve Hodgins ◽  
Pranita Thapa ◽  
Surakschha Thapa ◽  
Deepak Joshi ◽  
...  
Keyword(s):  
Quality Of Care ◽  
Private Sector ◽  
Outpatient Care ◽  
Service Providers ◽  
Infants And Children ◽  
Sub Saharan Africa ◽  
Scope Of Practice ◽  
Urban Centers ◽  
Young Infants

Abstract Background: Previous research has documented that across South Asia, as well as in some countries in Sub-Saharan Africa, the private sector is the primary source of outpatient care for sick infants and children and, in many settings, informal providers play a bigger role than credentialed health professionals (particularly for the poorer segments of the population). This is the case in Nepal. This study sought to characterize medicine shop-based service providers in rural areas and small urban centers in Nepal, their role in the care and treatment of sick infants and children (with a particular focus on infants aged <2 months), and the quality of the care provided. A secondary objective was to characterize availability and quality of such care provided by physicians in these settings.Methods: A nationally representative sample of medicine shops was drawn, in rural settings and small urban centers in Nepal, from 25 of the 75 districts in Nepal, using multi-stage cluster methodology, with a final sample of 501 shops and 82 physician-run clinics. Face-to-face interviews were conducted.Results: Most medicine shops outside urban areas were not registered with the Department of Drug Administration (DDA). Most functioned as de facto clinics, with credentialed paramedical workers (having 2-3 years of training) diagnosing patients and making treatment decisions. Such a role falls outside their formally sanctioned scope of practice. Quality of care problems were identified among medicine shop-based providers and physicians, including over-use of antibiotics for treating diarrhea, inaccurate weighing technique to determine antibiotic dose, and inappropriate use of injectable steroids for treating potentially severe infections in young infants.Conclusions: Medicine shop-based practitioners in Nepal represent a particular type of informal provider; although most have recognized paramedical credentials, they offer services falling outside their formal scope of practice. Nevertheless, given the large proportion of the population served by these practitioners, engagement to strengthen quality of care by these providers and referral to the formal health sector is warranted.

scholarly journals Using the principal component analysis for evaluating the quality of a tourist destination

2012 ◽  
Vol 60 (2) ◽  
pp. 449-458 ◽  
Author(s):  
Ida Vajčnerová ◽  
Jakub Šácha ◽  
Kateřina Ryglová
Keyword(s):  
Public Administration ◽  
Consumer Satisfaction ◽  
Service Providers ◽  
Principal Component ◽  
Services Marketing ◽  
Quality Of Services ◽  
Tourist Destination ◽  
Original Number ◽  
The Given

The article deals with problems concerning evaluating the quality of a tourist destination. A tourist destination is a conjunction of products, services, natural resources, culture resources, local people, artificially created attractions and information, due to which it is able to attract a number of visitors. The visitors’ satisfaction with a destination depends on the quality of their overall experience that is created on the basis of the cooperation of all actors in tourism in the given area – these are local inhabitants, service providers, public administration workers and destination management. The quality of services is a component of consumer satisfaction and so it is evaluated according to the level of a customer’s satisfaction. Sustainable development and the quality of natural environment are parts of the destination quality, too. When evaluating quality it is necessary to define a set of factors (variables) that can be quantified and then to determine the quality of a destination.The objective of the paper is to create a model for evaluating the quality of a destination on the basis of analysing the importance of individual factors (variables) concerning the quality of a destination. The importance of these factors was determined by relevant responders during a questionnaire survey. For reducing the original number of twenty dependant variables the multidimensional statistical method of analysing the principal components was used. On the basis of similarities in evaluation this method supported clusters of factors – relative dimensions of the quality of a destination. Subsequently a methodology was formulated to evaluate the quality of a destination according to four newly-defined dimensions of quality: Attractions, Services, Marketing management, Sustainability and cooperation.

scholarly journals BANKING SERVICES AND CUSTOMER PERCEPTION IN SOME SELECTED COMMERCIAL BANKS IN BANGLADESH: A COMPARATIVE PERSPECTIVE

2014 ◽  
Vol 13 (1) ◽  
pp. 1
Author(s):  
Md. Mahi Uddin ◽  
Mohammad Aktaruzzaman Khan ◽  
Nadia Farhana
Keyword(s):  
Customer Satisfaction ◽  
Commercial Banks ◽  
Service Providers ◽  
Banking System ◽  
Simple Random Sampling ◽  
Capital City ◽  
Quality Of Services ◽  
It Adoption ◽  
Banking Services

The banking system is facing challenges with stiff competition and advancement of technology. It becomes imperative for service providers to meet or exceed the target customers' satisfaction with quality of services expected by them. Hence, the present study attempted to study customers' perception of quality of services (both transactions-based and IT-enabled) in terms of its constituent factors and IT adoption in public, private, and foreign commercial banks in this E-age. The present investigation was planned with the objective to assess the extent of use of services especially the IT-enabled services in these banks and to analyze the constituent factors affecting customer satisfaction with the quality of services. The study area was Dhaka, the capital city of Bangladesh. Simple random sampling was used for selection of sample branches. The study reveals that check deposition and check clearance are the most popular banking <p>services among the customers of all sample banks. The customers of nationalized banks were not satisfied with the employee behavior and infrastructure while respondents of private and foreign commercial banks were not satisfied with high charges, accessibility and communication. A small number of respondents were using IT-enabled services other than ATM, and a few respondents made complain against their respective banks. Keywords : Transaction-based banking services, IT-enabled banking services, Customer satisfaction, Service quality</p>

scholarly journals UPAYA RESTORAN DALAM MENCIPTAKAN KEPUASAN PELANGGAN: Studi Pengendalian Mutu Restoran Dave Kitchen di Yogyakarta

2018 ◽  
Author(s):  
Daisy Christiana Santoso
Keyword(s):  
Quality Of Care ◽  
Service Provider ◽  
Service Providers ◽  
Tourism Industry ◽  
Quality Of Services ◽  
The World ◽  
Food And Beverage ◽  
Independent States ◽  
Unit Analysis

ABSTRACRestaurant or caffee is part of tourism industry that played a role as service providers food and beverage for people who were far from home. The customer’s need of value service pushing the service provider of food and beverage to get involved in the competition and won them all. Any activities of the restaurant must be focused on management efforts to provide the performances of service that exceed expectations of customers. These efforts can be done through the development of the quality of care with consists of reability, responsibility, assurance, empathy, and tangibles. Based on the above description, then done reseacrh on the strategy the development of the quality of services to the satisfaction of customers. Unit analysis of this research are the guests who has ever been and making purchases at Dave Kichen. Methods used in this study is the method of observation, interview and documentation. The analysis of data used is the analysis of qualitative to see the influence of a variable is independent of variable dependent. The analysis is shown by those independent states (in the world service) to variable dependent (reward customers). These other factors that arent pursuing.

Soft Computing in the Quality of Services Evaluation

2014 ◽  
pp. 76-87
Author(s):  
María T. Lamata ◽  
Daymi Morales Vega
Keyword(s):  
Literature Review ◽  
Service Quality ◽  
Soft Computing ◽  
Service Provider ◽  
Service Providers ◽  
Quality Criteria ◽  
Quality Of Services ◽  
Quality Models ◽  
Services Evaluation

The evaluation of the Quality of Services (QoS) has been a topic of particular interest to many authors. In the literature, many works have been developed where different models are proposed to assess the QoS in different environments. These models evaluate the QoS from a set of criteria, which may vary from one environment to another, and thus they do not always have the same importance. Considering this, there have been many studies proposing techniques to evaluate the performance of the quality criteria. Techniques have also been developed to obtain the ranking of a given service provider. The purpose of this chapter is to make a literature review of service quality models, methods for determining the weights of the criteria, and the methods used to conduct an overall assessment of service providers.

Sustainable Service Quality Management by Logistics Service Providers: An Indian Perspective

2018 ◽  
Vol 19 (3_suppl) ◽  
pp. S130-S150 ◽  
Author(s):  
Anchal Gupta ◽  
Rajesh K. Singh ◽  
P. K. Suri
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Service Quality ◽  
Service Providers ◽  
Quality Analysis ◽  
Quality Of Services ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Service Quality Management

Due to advancement of technology and globalization, the organizations are giving more importance to the supply chain integration, taking support from logistics service providers (LSPs) and practice several initiatives in direction of sustainability. The assets, processes and performance capabilities of LSPs can be used as an indicator to comprehend and evaluate effective and sustainable service quality management. In this article, there is an attempt to understand and analyse all important components required by LSPs to serve their customers with best quality of services. A comprehensive framework is proposed for evaluating the services of logistics providers. The services are evaluated on the basis of LSPs assets, processes, service quality attributes and sustainable performance parameters. A case study on Indian logistics service provider is taken to support the proposed framework in a real scenario. The assets and processes in context to given case organization are discussed in detail. The service quality index is also evaluated for estimating the quality of services of firm by taking inputs from their customers. After discussing service quality analysis, the performance analysis is done along with SWOT Analysis. Findings of the study will help professionals in developing appropriate strategies for effective and sustainable supply chain management.

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