scholarly journals UPAYA RESTORAN DALAM MENCIPTAKAN KEPUASAN PELANGGAN: Studi Pengendalian Mutu Restoran Dave Kitchen di Yogyakarta

2018 ◽  
Author(s):  
Daisy Christiana Santoso
Keyword(s):  
Quality Of Care ◽  
Service Provider ◽  
Service Providers ◽  
Tourism Industry ◽  
Quality Of Services ◽  
The World ◽  
Food And Beverage ◽  
Independent States ◽  
Unit Analysis

ABSTRACRestaurant or caffee is part of tourism industry that played a role as service providers food and beverage for people who were far from home. The customer’s need of value service pushing the service provider of food and beverage to get involved in the competition and won them all. Any activities of the restaurant must be focused on management efforts to provide the performances of service that exceed expectations of customers. These efforts can be done through the development of the quality of care with consists of reability, responsibility, assurance, empathy, and tangibles. Based on the above description, then done reseacrh on the strategy the development of the quality of services to the satisfaction of customers. Unit analysis of this research are the guests who has ever been and making purchases at Dave Kichen. Methods used in this study is the method of observation, interview and documentation. The analysis of data used is the analysis of qualitative to see the influence of a variable is independent of variable dependent. The analysis is shown by those independent states (in the world service) to variable dependent (reward customers). These other factors that arent pursuing.

Soft Computing in the Quality of Services Evaluation

2014 ◽  
pp. 76-87
Author(s):  
María T. Lamata ◽  
Daymi Morales Vega
Keyword(s):  
Literature Review ◽  
Service Quality ◽  
Soft Computing ◽  
Service Provider ◽  
Service Providers ◽  
Quality Criteria ◽  
Quality Of Services ◽  
Quality Models ◽  
Services Evaluation

The evaluation of the Quality of Services (QoS) has been a topic of particular interest to many authors. In the literature, many works have been developed where different models are proposed to assess the QoS in different environments. These models evaluate the QoS from a set of criteria, which may vary from one environment to another, and thus they do not always have the same importance. Considering this, there have been many studies proposing techniques to evaluate the performance of the quality criteria. Techniques have also been developed to obtain the ranking of a given service provider. The purpose of this chapter is to make a literature review of service quality models, methods for determining the weights of the criteria, and the methods used to conduct an overall assessment of service providers.

scholarly journals W_SR: A QoS Based Ranking Approach for Cloud Computing Service

2014 ◽  
Vol 3 (2) ◽  
pp. 55-62 ◽  
Author(s):  
Arezoo Jahani ◽  
Leyli Mohammad Khanli ◽  
Seyed Naser Razavi
Keyword(s):  
Cloud Computing ◽  
Service Providers ◽  
Cloud Service ◽  
Quality Of Services ◽  
Computing Model ◽  
Cloud Computing Service ◽  
The World ◽  
Service Ranking ◽  
S Application

Cloud computing is a kind of computing model that promise accessing to information resources in request time and subscription basis. In this environment, there are different type of user’s application with different requirements. In addition, there are different cloud Service providers which present spate services with various qualitative traits. Therefore determining the best cloud computing service for users with specific applications is a serious problem. Service ranking system compares the different services based on quality of services (QoS), in order to select the most appropriate service. In this paper, we propose a W_SR (Weight Service Rank) approach for cloud service ranking that uses from QoS features. Comprehensive experiments are conducted employing real-world QoS dataset, including more than 2500 web services over the world. The experimental results show that execution time of our approach is less than other approaches and it is more flexible and scalable than the others with increase in services or users.

scholarly journals Evaluation of Transport Processes Quality with Servqual and TUL Methods

2018 ◽  
Vol 9 (2) ◽  
pp. 61-72
Author(s):  
Aleksander Sładkowski ◽  
Maria Cieśla ◽  
Bartosz Krupa
Keyword(s):  
Service Provider ◽  
Transport Process ◽  
Transport Processes ◽  
Quality Of Services ◽  
Quality Level ◽  
Comparison Of Methods ◽  
Logistics Service ◽  
Scientific Goal ◽  
Logistics Service Provider

Abstract The theoretical part of this article presents knowledge of selected methods used to study the quality level of basic processes. Authors paid particular attention to the Servqual method, which shows the differences that exist between the perceived and delivered quality of services provided by enterprises and the TUL method. The research part will show the Servqual and TUL analysis based on the processes of the existing transport company. The article is based on well-known methodology of Servqual and TUL analysis, which was adjusted to observation of transport processes of logistics service provider. The main scientific goal of the paper was to examine the effectiveness of the methodology used on the example of a transport company and comparison of methods utility. The improvement of the transport process will increase the level of customer satisfaction, and this is the first step to increase the number of transport orders received.

scholarly journals Measuring tourists' satisfaction with quality of life issues at an arts festival

2008 ◽  
Vol 8 (1) ◽  
Author(s):  
S. Kruger ◽  
D. Petzer
Keyword(s):  
Quality Of Life ◽  
Service Providers ◽  
Population Group ◽  
Target Population ◽  
Tourism Industry ◽  
The Arts ◽  
Life Issues ◽  
Arts Festival ◽  
Tourism Services

Purpose: The purpose of this paper is to measure tourists' satisfaction with quality of life issues at an arts festival - the Aardklop National Arts Festival in Potchefstroom. Problem investigated: Understanding satisfaction with quality of life issues could assist Festival organizers and other businesses to improve services for tourists by tailoring these to meet their needs. Satisfied tourists spread positive word-of-mouth communication and are more likely to return in the future. Methodology: A self-administered survey developed and validated by Neal, Sirgy and Uysal (1999:156 & 2004:245) was fielded at the 2007 Aardklop National Arts Festival in Potchefstroom. The target population included all visitors to the Festival who were staying for two or more days, and who had travelled to Potchefstroom from elsewhere. Findings and implications: Respondents were satisfied with travel / tourism services and experiences at the Festival, and with their leisure time and life in general. However, certain things at the Festival led to lowered levels of satisfaction. Demographically, respondents did not differ significantly in their levels of satisfaction with travel / tourism services, travel / tourism experiences, leisure life, and life in general at the Festival except in terms of population group and region from which they came. Organizers of the Festival and other businesses should take cognizance of the fact that all parties involved in providing services to tourists attending an arts festival impact on their satisfaction levels with travel / tourism services and experiences - and ultimately also on their quality of life. Tourists attending the arts festival are not homogenous and differ substantially in terms of their demographic profile. Tourist service providers should tailor their offerings in order to satisfy the varied needs of the different types of tourist attending the Festival. Originality and value of the research: This research focused on measuring tourists' satisfaction with quality of life issues at an arts festival. Such research has never before been conducted in South Africa; the results contribute to the deeper insight of interested parties (such as the tourism industry and arts festival managers) into what they need to offer at such events.

An Empirical Study on the Quality of Services Offered by the Private Life Insurers in Burdwan

2016 ◽  
pp. 31-55
Author(s):  
Partha Sarathi Choudhuri
Keyword(s):  
Empirical Study ◽  
Service Quality ◽  
Sample Size ◽  
Service Provider ◽  
Service Sector ◽  
West Bengal ◽  
Private Life ◽  
Quality Of Services ◽  
Life Insurers

Service quality has become as one of the most important ensuing factors in the service sector. Considering various needs and requirements of the customers, like any other service provider life insurers also always trying to provide better quality of services to their customers in order to satisfy them. In this chapter, the researcher conducted a study on the quality of services offered by the private life insurers operating in the district of Burdwan, West Bengal, through proper investigation of the service quality structure in the present perspective. Here, accepted 661 usable responses with respect to the customers and 582 usable responses with respect to the insurers were considered as the sample size of the study and statistical package SPSS 16 as well as Bexley's Customer Retention Indicator Grid ware used to perform the analyses.

The Playout Control Management

2011 ◽  
pp. 689-702
Author(s):  
Mirko Luca Lobina ◽  
Luigi Atzori ◽  
Fabrizio Boi
Keyword(s):  
Quality Of Service ◽  
Service Provider ◽  
Service Providers ◽  
State Of The Art ◽  
Main Idea ◽  
The State ◽  
Ip Telephony ◽  
Open Standard ◽  
Control Management

IP Telephony provides a way for an enterprise to extend consistent communication services to all employees, whether they are in main campus locations, at branch offices, or working remotely, also with a mobile phone. IP Telephony transmits voice communications over a network using open standard-based Internet protocols. This is both the strength and weakness of IP Telephony as the involved basic transport protocols (RTP, UDP, and IP) are not able to natively guarantee the required application quality of service (QoS). From the point of view of an IP Telephony Service Provider this definitely means possible waste of clients and money. Specifically the problem is at two different levels: i) in some countries, wherelong distance and particularly international call tariffs are high, perhaps due to a lack of competition or due to cross subsidies to other services, the major opportunity for IP Telephony Service Providers is for price arbitrage. This means working on diffusion of an acceptable service, although not at high quality levels; ii) in other countries, where different IP Telephony Service Providers already exist, the problem is competition for offering the best possible quality. The main idea behind this chapter is to analyze specifically the state of the art playout control strategies with the following aims: i) propose the reader the technical state of the art playout control management and planning strategies (overview of basic KPIs for IP Telephony); ii) compare the strategies IP Telephony Service Provider can choose with the aim of saving money and offering a better quality of service; iii) introduce also the state of the art quality index for IP Telephony, that is a set of algorithms for taking into account as many factors as possible to evaluate the service quality; iv) provide the reader with examples on some economic scenarios of IP Telephony.

scholarly journals A National Survey of Private-Sector Outpatient Care of Sick Infants and Young Children in Nepal

2020 ◽  
Author(s):  
Bharat Ban ◽  
Steve Hodgins ◽  
Pranita Thapa ◽  
Surakschha Thapa ◽  
Deepak Joshi ◽  
...  
Keyword(s):  
Quality Of Care ◽  
Private Sector ◽  
Outpatient Care ◽  
Service Providers ◽  
Infants And Children ◽  
Sub Saharan Africa ◽  
Scope Of Practice ◽  
Urban Centers ◽  
Young Infants

Abstract Background: Previous research has documented that across South Asia, as well as in some countries in Sub-Saharan Africa, the private sector is the primary source of outpatient care for sick infants and children and, in many settings, informal providers play a bigger role than credentialed health professionals (particularly for the poorer segments of the population). This is the case in Nepal. This study sought to characterize medicine shop-based service providers in rural areas and small urban centers in Nepal, their role in the care and treatment of sick infants and children (with a particular focus on infants aged <2 months), and the quality of the care provided. A secondary objective was to characterize availability and quality of such care provided by physicians in these settings.Methods: A nationally representative sample of medicine shops was drawn, in rural settings and small urban centers in Nepal, from 25 of the 75 districts in Nepal, using multi-stage cluster methodology, with a final sample of 501 shops and 82 physician-run clinics. Face-to-face interviews were conducted.Results: Most medicine shops outside urban areas were not registered with the Department of Drug Administration (DDA). Most functioned as de facto clinics, with credentialed paramedical workers (having 2-3 years of training) diagnosing patients and making treatment decisions. Such a role falls outside their formally sanctioned scope of practice. Quality of care problems were identified among medicine shop-based providers and physicians, including over-use of antibiotics for treating diarrhea, inaccurate weighing technique to determine antibiotic dose, and inappropriate use of injectable steroids for treating potentially severe infections in young infants.Conclusions: Medicine shop-based practitioners in Nepal represent a particular type of informal provider; although most have recognized paramedical credentials, they offer services falling outside their formal scope of practice. Nevertheless, given the large proportion of the population served by these practitioners, engagement to strengthen quality of care by these providers and referral to the formal health sector is warranted.

scholarly journals PENGEMBANGAN AKSESIBILITAS TRANSPORTASI PARIWISATA PULAU PRAMUKA KEPULAUAN SERIBU

2018 ◽  
Vol 6 (2) ◽  
pp. 1-15
Author(s):  
Dilla Nur Fadilla ◽  
Fahrurozy Darmawan
Keyword(s):  
Human Resources ◽  
Research Design ◽  
Mixed Method ◽  
Swot Analysis ◽  
Service Providers ◽  
Tourism Industry ◽  
Alternative Strategies ◽  
Transportation Service ◽  
Transportation Accessibility

The development of the tourism industry can not be separated from the development of transportation accessibility. Which although the location of the tour it is very good, the access and transportation is less adequate the tourist visit there will be very limited and just certain tourist groups who visit. The location that the researcher chose to research is the Pramuka islands. With the aim of the strategic planning of the accessibility development in support of Pramuka island tour. The designing of this research uses a mixed method. Basically, this method combines various techniques, philosophy and research design orientation. The collected data will be analyzed by using SWOT analysis followed by compiling an alternative strategy using matrix SWOT for development of tourism transportation accessibility of Pramuka island. Accessibility of tourism transportation of the Pramuka island’s view from and towards to the Pramuka island. By looking at the characteristic of the existing transportation system on the Pramuka island by servicing that can get by the tourists while using it. Based on the results of the SWOT analysis raises alternative strategies of making schedules and travel routes in the Pramuka island, making the safety procedure to every existing transportation. Conducting information to the transportation service providers in the importance of transportation licence and quality of human resources in the transportation scope.

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