scholarly journals Acceptance Analysis of PDAM Sleman’s Water Tariff Based on Revenue and Wilingness to Pay Projection

2021 ◽  
Vol 1000 (1000) ◽  
Author(s):  
Made Widiadnyana Wardiha
Keyword(s):  
Service Provider ◽  
Point Of View ◽  
Sales Revenue ◽  
Customer Group ◽  
Full Rate ◽  
Average Water ◽  
Tariff Method ◽  
Adjustment Strategies ◽  
Regional Water ◽  
Revenue Projections

The Regional Water Company (PDAM) of Sleman provides clean water to the community and charges a tariff for each cubic meter of water sold to customers. Minister of Home Affairs Regulation No. 71 of 2016 states that PDAM tariffs requiring a review every four years. Most recently tariffs set by PDAM Sleman was in 2016 therefore it requires a recalculation. Besides that, it is necessary to analyze the tariff acceptance from the service provider and service recipient’s point of view. Calculation tariff method utilized a formula based on the Minister of Home Affairs Regulation No. 71 of 2016. Acceptance analysis conducted by calculating the projection of water sales revenue, the profit to earning assets ratio, and the willingness to pay (WTP) projection of customers. Revenue projections were obtained by multiplying tariffs with the water sold volume. The WTP projection is carried out using the inflation method based on the WTP of PDAM Sleman customers from the 2007’s research. PDAM Sleman tariffs based on calculations resulted low tariffs of IDR3727.48, basic tariffs of IDR4659.36, and full rate of IDR9460.17. Based on the WTP analysis, the tariffs are feasible from the the service recipient’s point of view, which are the PDAM customers, because it is still affordable by customers for their average water consumption. Nevertheless, from the point of view of the service provider, which is PDAM Sleman, the tariffs are not feasible because the profit ratio of 0.31% is still much lower than the fairness profit ratio as 10% amount. Therefore, it is necessary to make tariff adjustments to increase profits. The adjustment strategies such as by determined tariffs only based on consumption blocks without breaking down based on customer group categories and adjusting the range of second and third consumption blocks.

Byzantine Fault-Tolerant Architecture in Cloud Data Management

2019 ◽  
pp. 889-902
Author(s):  
Mohammed A. AlZain ◽  
Alice S. Li ◽  
Ben Soh ◽  
Mehedi Masud
Keyword(s):  
Cloud Computing ◽  
Data Management ◽  
Service Provider ◽  
Fault Tolerant ◽  
Academic Research ◽  
Point Of View ◽  
Cloud Data ◽  
Byzantine Faults ◽  
Byzantine Fault ◽  
Cloud Data Management

One of the main challenges in cloud computing is to build a healthy and efficient storage for securely managing and preserving data. This means a cloud service provider needs to make sure that its clients' outsourced data are stored securely and, data queries and retrievals are executed correctly and privately. On the other hand, it may also mean businesses are willing to outsource their data to a third party only if they trust their data are not accessible and visible to the service provider and other non-authorized parties. However, one of the major obstacles faced here for ensuring data reliability and security is Byzantine faults. While Byzantine fault tolerance (BFT) has received growing attention from the academic research community, the research done is generally from the distributed computing point of view, and hence finds little practical use in cloud computing. To that end, the focus of this paper is to discuss how these faults can be tolerated with the authors' proposed conceptualization of Byzantine data faults and fault-tolerant architecture in cloud data management.

Intrapreneurship: outside the project box and into the unknown

2019 ◽  
Vol 41 (3) ◽  
pp. 45-55
Author(s):  
Anna Feldmann ◽  
Frank Teuteberg
Keyword(s):  
Service Provider ◽  
Design Methodology ◽  
Banking Sector ◽  
Qualitative Interviews ◽  
Point Of View ◽  
Content Type ◽  
It Service ◽  
General Goal ◽  
Clear Objective

Purpose This study aims to illustrate the current understanding of the concept of intrapreneurship by comparing it with that of a traditional project. Design/methodology/approach A meta-model was used to demonstrate how the two concepts overlap and what differences exist. Furthermore, a case study was conducted with an IT service provider from the banking sector in which 12 qualitative interviews with intrapreneurs were held and used to summarize the differences between projects and intrapreneurship initiatives from the intrapreneurs’ point of view. Findings This study identified two major differences: First, unlike in projects, the client has no clear objective in intrapreneurship; rather, only the sponsors maintain a general goal. Second, intrapreneurship allows for circumventing constraints and thus for working with more freedom and the possibility of failure. Originality/value This study used an explanatory model to summarize differences and clarify the concept of intrapreneurship.

Rescheduling Dental Care with GSM-Based Text Messages

2011 ◽  
pp. 335-353 ◽  
Author(s):  
Reima Suomi ◽  
Ari Serkkola
Keyword(s):  
Dental Care ◽  
Service Provider ◽  
Public Services ◽  
Dental Service ◽  
Text Messages ◽  
Point Of View ◽  
Waiting List ◽  
The Internet ◽  
Planning Stage ◽  
Reservation System

The Internet has opened new avenues for customer communication, even for public services. In this chapter, we propose a framework for an integrated electronic health platform. Most of the platform is still at the planning stage, but the first applications are already up and running, among them, dental-service appointment rescheduling. In this application, new patients to fill canceled dental-service appointments are searched from an existing waiting list using GSM SMS messages. The first few months of operation have already shown that the new application, in conjunction with other methods in use, could limit the share of time slots that dentist completely lose through cancellations to under 10% percent of all canceled times.We present and analyze the function of the SMS-message-based dental-service appointment-reservation system, which is being implemented in Lahti, Finland. This analysis contains a description of the system functions, as well as some assessment of the success from a service-provider and customer point of view.

scholarly journals Algal Boom Characteristics of Yeongsan River Based on Weir and Estuary Dam Operating Conditions Using EFDC-NIER Model

Water ◽  
2021 ◽  
Vol 13 (16) ◽  
pp. 2295
Author(s):  
Darae Kim ◽  
Changmin Shin
Keyword(s):  
Water Level ◽  
Algal Blooms ◽  
Water Security ◽  
Water Levels ◽  
Operating Conditions ◽  
The Yellow Sea ◽  
Management Level ◽  
Average Water ◽  
Reduced Water ◽  
Regional Water

A number of hydraulic structures have been installed along the Yeongsan River, including an estuary dam and two weirs (Seungchon and Juksan). While these structures aid in regional water security and use and reduce flooding, they reduce water flow in the summer, thereby frequently causing algal blooms. This study simulated algal bloom and water quality characteristics of sections of the Yeongsan River in South Korea under different weir and estuary dam operating conditions using the Environmental Fluid Dynamics Code—National Institute of Environment Research (EFDC-NIER) model. Results showed that when the management levels of the Juksan Weir and estuary dam were maintained, simulated water levels were EL. 3.7 m in the weir section and EL. −1.2 m (below average water level of the Yellow Sea) in the dam section. When both the weir and dam were open, the water levels varied with the tide; in contrast, when the Juksan Weir alone was open, the water level was between EL. −1.2 and −0.9 m, in line with the management level of the estuary dam. Opening the weir alone reduced algal blooms by 72–84% in the weir region, and opening the estuary dam alone reduced the algal blooms by 83% in the dam region. This improvement was attributed to the reduced water retention time and dilution due to seawater inflows.

Revealing business customers’ hidden value formation in service

2019 ◽  
Vol 34 (6) ◽  
pp. 1145-1159
Author(s):  
Tore Strandvik ◽  
Kristina Heinonen ◽  
Sanna Vollmer
Keyword(s):  
Service Provider ◽  
Customer Value ◽  
Point Of View ◽  
Information And Communications Technology ◽  
Service Development ◽  
Content Type ◽  
Knowledge Intensive ◽  
Business Customers ◽  
Service Businesses

Purpose This paper aims to identify how, in contrast to a provider-oriented stance where customer value is conceptualised as being controlled by the provider, customer value is formed for business customers beyond what is visible to the provider. Design/methodology/approach This paper builds on the primacy of the customer. Customer-dominant logic (CDL) is used as the conceptual underpinning, meaning that the customer, rather than the service provider or the service system, is at the centre. A case study was conducted with seven key users from three customer companies of an information and communications technology (ICT) provider of in-house services. The study used a micro-social level focus by capturing customers’ experiences of those activities where value in use is formed. Findings The findings indicate that value formation is not related only to direct service interactions and furthermore substantially takes place beyond a service provider’s visibility line. Hence, value formation is in large part hidden for the service provider because it is embedded in customers’ activities and experiences. Research limitations/implications Although the study is limited to one case concerning ICT services, these findings may apply to other service businesses, in particular to knowledge-intensive outsourcing businesses. Practical implications Understanding a customer’s value formation from the customer’s point of view is the key to service development for any business service provider. Originality/value Applying a CDL approach, the authors deepen the understanding of customer value formation as it emerges in customer activities. The study provides detailed insight into business customers’ value formation processes. The study’s findings challenge the current emphasis on interactions and co-creation and instead demonstrate the importance of understanding customer logics and contexts.

The Interactive Approach to Exploring Value Co-Creation

2017 ◽  
pp. 83-101
Author(s):  
Maya Golan
Keyword(s):  
Social Exchange ◽  
Service Provider ◽  
Research Methodology ◽  
Social Exchange Theory ◽  
Point Of View ◽  
Exchange Theory ◽  
Service Dominant Logic ◽  
Interactive Approach ◽  
Dominant Logic ◽  
Customer Dynamics

Service dominant logic (S-D logic) is a concept that has been criticized for not adopting an interactive approach to some of its fundamental premises (Vargo & Lusch, 2016). Recently, S-D logic has been modified to reflect interactive dimensions and, in particular, the construct of value co-creation (Vargo & Lusch, 2016). These modifications suggest that the service-provider?customer dynamics cannot be fully understood without utilizing interaction terminology and research methodology that afford an opportunity to study the domain from a dyadic point of view. In this chapter, Symbolic Interactionism (SI) and Social Exchange Theory (SET) perspectives are espoused in order to explore the construct of value co-creation as a dynamic qualitative process or a stable quantitative outcome, respectively, the challenges, advantages, and limitations of applying these perspectives are discussed.

scholarly journals Efektivitas Pendapatan Usaha Pada Perusahaan Daerah Air Minum (Pdam) Tirta Musi Kota Palembang

2018 ◽  
Vol 2 (2) ◽  
pp. 85-95
Author(s):  
Reni Aprianti
Keyword(s):  
Human Resources ◽  
Qualitative Method ◽  
External Factors ◽  
Internal Factor ◽  
Sales Revenue ◽  
Low Level ◽  
Water Company ◽  
Inhibiting Factor ◽  
Regional Water ◽  
Operating Revenue

This research is titled Effectiveness of Operating Revenue On Regional Water Company (PDAM) Tirta Musi Palembang. This study was aimed to find out how the operating revenue of PDAM Tirta Musi Palembang, and also to find out factors that inhibiting the operating revenue of PDAM Tirta Musi Palembang. The method used in this research was a qualitative method. The results showed that revenues have not been effective because the target was not achieved and non-water sales revenue was decreased. The input owned by PDAM Tirta Musi Palembang was good. However, PDAM Tirta Musi Palembang still has not done well in utilizing the water. The feedback conducted by PDAM Tirta Musi Palembang was quite good, although not as a whole. There were also 2 inhibiting factor in the operating revenues of PDAM Tirta Musi Palembang, namely: the internal factor s which were the limited human resources and a low level of supervision, and the external factors which were the lack of customer awareness in paying water bills and frauds that occurs in society.

scholarly journals The influence of the selected factors on the financial liquidity of the enterprises quoted on the NewConnect market

Management ◽  
2013 ◽  
Vol 17 (2) ◽  
pp. 139-153 ◽  
Author(s):  
Janina Jędrzejczak-Gas
Keyword(s):  
Correlation Analysis ◽  
Construction Industry ◽  
Stock Exchange ◽  
Point Of View ◽  
Structural System ◽  
Current Ratio ◽  
Sales Revenue ◽  
Regression Methods ◽  
Construction Companies ◽  
Financial Liquidity

Summary The influence of the selected factors on the financial liquidity of the enterprises quoted on the NewConnect market It is for evaluation of the financial liquidity that financial liquidity ratios are applied; in particular the current ratio, which is a relation of current assets to current liabilities. However, this indicator does not provide wide interpretative possibilities in synthetic terms. It is a structural system, which is called „a pyramid of indicators”, that provides much greater interpretative possibilities and allows for determining. The purpose of this article is to present a proposal of a system of factors shaping the financial liquidity and to examine the strength and the influence direction of these factors on the financial liquidity of the companies quoted on the NewConnect stock exchange and ranked among construction companies. It is in order to accomplish this objective that the correlation analysis and the linear regression methods were applied.It results from the analysis of the correlation coefficient that the directions of changes of the financial liquidity and of the turnover of the current liabilities as well as of the financial liquidity and of the structure of the sources of financing the assets were significantly similar (harmonized). However, there was no linear correlation between the financial liquidity and the structure of assets as well as between the financial liquidity and the indicator of financing the sales revenue with external capital. The regression model created on the example of the enterprises belonging to the construction industry showed that the most important factor shaping the level of the financial liquidity is the share of the current assets in the total assets (X1). It is from the point of view of the β ratio that the structure of sources of financing assets (X4) is the most essential for the financial liquidity.

scholarly journals NEW PRODUCT DEVELOPMENT (NPD) SERVICE SUPPLIERS IN OPEN INNOVATION PRACTICES: PROCESSES AND ORGANIZATION FOR KNOWLEDGE EXCHANGE AND INTEGRATION

2011 ◽  
Vol 15 (01) ◽  
pp. 165-204 ◽  
Author(s):  
GABRIELE COLOMBO ◽  
CLAUDIO DELL'ERA ◽  
FEDERICO FRATTINI
Keyword(s):  
Product Development ◽  
New Product Development ◽  
Service Provider ◽  
Open Innovation ◽  
Service Providers ◽  
Knowledge Exchange ◽  
New Product ◽  
Point Of View ◽  
Organizational Variables ◽  
Innovation Practices

New Product Development (NPD) service providers have assumed a prominent role in enabling a more widespread use of Open Innovation strategies, thanks to their ability to acquire, recombine and sell specialized knowledge and technologies. This paper adopts the point of view of the NPD service provider to investigate the approaches it can employ in order to favor knowledge exchange with its clients, throughout the service delivery process. The research relies on a multiple case study, which focuses on three collaborative projects undertaken by a worldwide leading provider of NPD services with some of its most important clients. The analysis reveals some important findings. First, the NPD service provider uses standard approaches, both as regards process and organizational variables, to address two critical barriers toward a successful completion of the inter-organizational relationship: the tacit nature of the knowledge to be exchanged and the difficulties in predicting the content of collaboration activities. Second, in implementing these approaches, the NPD service provider takes into account the distinctive characteristics of each client and the peculiarities of the specific collaborative project. Besides providing several managerial insights that will be useful for managers working in NPD service providers, the paper contributes to the academic debate, e.g., investigating the importance of trust in successful inter-organizational knowledge exchange processes.

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