PENGARUH KUALITAS LAYANAN BERBASIS TEHNOLOGI INFORMASI (TI) TERHADAP KEPUASAN PELANGGAN PADA PERUSAHAAN DAERAH AIR MINUM (PDAM) KABUPATEN BONDOWOSO

Entities both business and public, will improve the quality of service with dimensions that are well applied so that it becomes the key to success in the business and public sector. Good quality service will provide customer satisfaction. Customer satisfaction is the key to business success. Related research to discuss and analyze the effect of services quality based on Information Technology to customer satisfaction of the Regional Water Supply Company of Bondowoso Regency. The data used in this study are primary data obtained through questionnaires. The population of this study is active customers in the service area of ​​the Regional Water Supply Company of Bondowoso Regency with a total sample of 100 people and accidental sampling. For data analysis, the authors used multiple linear regression analysis. Based on the results of the analysis, it can be stated that simultaneously Information Technology (IT) based service quality variables consisting of Reliability, Tangible, Assurance, Empaty and Responsiveness affect customer satisfaction in the Regional Water Supply Company (PDAM) of Bondowoso Regency. Partially, the variable quality of service based on Information Technology (IT) consisting of Reliability, Tangible, Assurance, and Responsiveness affects customer satisfaction in the Regional Water Supply Company (PDAM) of Bondowoso Regency. Where as the variable quality of service based on Information Technology (IT) measured by Empathy partially did not affect customer satisfaction in the Regional Water Supply Company (PDAM) of Bondowoso Regency. Variables in service quality based on Information Technology (IT) as measured by reliability are the dominant variables in influencing the level of customer satisfaction in the Regional Water Supply Company (PDAM) of Bondowoso Regency. Keywords: Service Quality, Reliability, Tangible, Assurance, Empaty Responsiveness, and Customer Satisfaction

Mending Malawi's Water Institutions and IWRM Solutions

The aim of this chapter is to explain the challenges of decentralisation and management of water as economic good principles of integrated water resources management (IWRM) in Malawi in the rural areas of Ntcheu, Balaka, and Mangochi. Semi-structured interviews, focus group discussions, community meetings, and observation of water points were conducted. It was established that households and other state institutions prefer to receive services from Mpira-Balaka Water Users Association, which subsidizes households, rather than Southern Regional Water Board, which operates along commercial lines. The chapter questions the focus in the implementation of IWRM, which remain the establishment and fixing of decentralised institutions whilst recognising water as an economic good.

Impact of Climate Change on Upper Ganga Ramsar Site of UP, India

According to the IPCC Second Assessment Report, climate change will lead to an alteration of the hydrological cycle and could have major impacts on regional water resources. India features a diverse range of wetlands, including high-altitude alpine lakes, littoral swamps in the form of mangroves and corals, and inland wetlands of various sorts. The Upper Ganga Ramsar Site is Uttar Pradesh's only Ramsar Site geographical distribution and may fluctuate as a result of climate change. Wetland reactions to climate change are frequently left out of global climate change models. The climate change adaptations must be incorporated into the economic development, planning, and implementation process.

Analisis Ketersediaan Air Baku Pada Pdam Tirta Anoa Di Kota Kendari

The provision of clean water to meet the needs of the community is something important, and the availability of clean water must be considered in order to meet the needs of the community, especially in Kendari City. This study aims to analyze the availability of raw water at the Regional Water Company (PDAM) Tirta Anoa Kendari City. The method used is the method of raw water availability by using discharge data from the Pohara River and the Wanggu River in 2010-2019. The results of this study are the availability of raw clean water at PDAM Kendari City is the production discharge of 300 ltr/second, the production discharge of Matabondu Springs of 50 l/second, the production discharge of the Wanggu River of 20 l/second, and the Anduonohu spring discharge of 5 ltr. /sec and Anggoeya at 40 liters/sec Keywords: raw water, availability, PDAMPenyedian air bersih untuk memenuhi kebutuhan masyarakat merupakan sesuatu yang penting, dan ketersediaan air bersih harus diperhatikan agar dapat memenuhi kebutuhan masyarakat, khususnya di Kota Kendari. Penelitian ini bertujuan untuk menganalisis ketersediaan air baku pada Perusahaan Daerah Air Minum (PDAM) Tirta Anoa Kota Kendari. Metode yang digunakan yaitu metode ketersediaan air baku dengan menggunakan data debit Sungai Pohara dan Sungai Wanggu tahun 2010-2019. Hasil Penelitian ini yaitu ketersediaan air bersih baku pada PDAM Kota Kendari adalah debit produksi sebesar 300 ltr/detik, debit produksi Mata Air Matabondu sebesar 50 l/detik, debit produksi Sungai Wanggu sebesar 20 l/detik, dan debit Mata air Anduonohu sebesar 5 ltr/dtk dan Anggoeya sebesar 40 liter/dtk Kata Kunci : Air Baku, Ketersediaan, PDAM

Analysis of Regional Water and Energy Consumption Considering Economic Development

The evaluation of regional water and energy consumption is of great significance to improving regional resource utilization. This paper analyzed the water and energy footprints in different provinces of China, considering regional economic levels. The results indicate: (1) both the largest water footprint and water footprint per capita were in Xinjiang and agriculture had the largest value; (2) Shandong was the largest energy consumer, Ningxia had the largest energy footprint per capita, and coal occupied the largest proportion for the top five energy footprint provinces; and (3) the resource input–output efficiencies in Beijing and Fujian were high, while water and energy consumption were low and gross regional product was high, compared with the average value of China. The situations in Xinjiang and Inner Mongolia were opposite. The change of consumption pattern for each inhabitant, the adoption of water-saving technology, and an increase to water-saving awareness would be helpful to decrease regional water consumption. An increase of regional energy use efficiency and a change to reduced energy consumption would contribute to the decreasing of regional energy consumption. More attention should be paid to renewable and clean Energies. In addition to solution from the local perspective, the virtual water trade and the energy product trade may relieve regional resource pressure in some extent, and the possible influencing should be considered at the same time. This paper could provide suggestions for regional resource utilization and sustainable development.