Policy Reference for Improving Community SAFETY: Factors That Determine the Citizen Satisfaction with Police Service in KOREA and the U.S

Purpose – The purpose of this paper is to examine citizens’ perception of police in India, particularly the authors examine the factors influencing citizen satisfaction with the police in India. Design/methodology/approach – Using survey data collected from the residents in a neighborhood of the capital city and from the passengers on a 41-hour-1,281 miles journey traveling from the northern part to the southern part of the country and return via Indian Railways, this study empirically analyzed citizens’ perceptions of police and factors that accounted for the variation in Indian citizens’ assessment of police. Consistent with the literature, this study integrates a broader range of explanatory variables to explain citizens’ perceptions toward police, including demographic characteristics, views about professionalism in police, police performance, fairness, police corruption, and citizens’ perceptions about their safety in their neighborhood. Findings – Older citizens reported higher satisfaction with the police. Among the contextual characteristics, the authors find a positive relationship between perceived police performance, fairness, professionalism, and citizen satisfaction with police. As expected, perceived police deviance is associated with lower citizen satisfaction with police. Practical implications – Findings of the study provide Indian police administrators with important references and directions to improve police performance and move to increase citizen satisfaction about police. It also adds to the limited literature on citizens’ perceptions of the police in India. Originality/value – This study is an attempt to systematically assess the citizens’ perception of police in India. The researchers believe that this as an original contribution in the body of criminal justice research, particularly to the scholarship on policing in India. Moreover, the examination of citizens’ satisfaction of police highlights their detailed views about professionalism of police, police performance, corruption, fairness and their perceptions about the safety in their neighborhood.

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A comparison of Latino and White citizen satisfaction with police

Journal of Criminal Justice ◽

10.1016/j.jcrimjus.2008.09.012 ◽

2008 ◽

Vol 36 (6) ◽

pp. 471-477 ◽

Cited By ~ 25

Author(s):

John D. McCluskey ◽

Cynthia Perez McCluskey ◽

Roger Enriquez

Keyword(s):

Citizen Satisfaction ◽

Satisfaction With Police

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POLICING POWERS, POLITICS, PRAGMATISM AND THE PROVINCES: Revitalising policing oversight in the Western Cape

South African Crime Quarterly ◽

10.17159/2413-3108/2012/v0i40a840 ◽

2016 ◽

Author(s):

David Bruce

Keyword(s):

Community Policing ◽

Provincial Government ◽

Community Safety ◽

Western Cape ◽

Police Service ◽

Political Interference ◽

Draft Bill ◽

Government Initiative ◽

The Relationship

The draft Western Cape Community Safety Bill, introduced in the provincial legislature in February 2012, is part of a broader provincial government initiative to tackle issues of safety in the province. The Bill sets out to concretise the powers allocated to provincial governments by the Constitution. Specific provisions reflect the wish to give effect to Section 206(1) of the Constitution in terms of which provinces are to be consulted in the formulation of national policing policy. But the main focus of the Bill is on provincial policing oversight powers. In line with the Civilian Secretariat for Police Service Act, the Bill aims to formalise the role of the provincial Department of Community Safety as distinct from the provincial secretariat. The Bill provides for inspections to be carried out at police stations by Community Policing Forums (CPF). This aspect of the initiative has the potential to redefine the relationship between CPFs and the police. It is also envisaged that a provincial ombud’s office will be created, in line with provisions of the Constitution, authorising provinces to investigate complaints against police. The Bill is of interest as it provides a model for fuller engagement by provincial governments in policing matters. At the same time the introduction of the draft Bill raises questions about potential political interference that the Bill does not address.

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The Relationship between Social Capital and Citizen Satisfaction with POLICE : A Comparison between South Korean and American Citizens

J-Institute ◽

10.22471/police.2017.2.1.32 ◽

2017 ◽

Vol 2 (1) ◽

pp. 32-41

Author(s):

Sun-young Park ◽

◽

In-sun Park ◽

Keyword(s):

Social Capital ◽

Citizen Satisfaction ◽

South Korean ◽

The Relationship ◽

Satisfaction With Police

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The influence of procedural justice on citizen satisfaction with state law enforcement

Policing An International Journal of Police Strategies and Management ◽

10.1108/pijpsm-02-2017-0026 ◽

2018 ◽

Vol 41 (6) ◽

pp. 687-703 ◽

Cited By ~ 1

Author(s):

Clair White ◽

Michael Hogan ◽

Tara Shelley ◽

N. Prabha Unnithan

Keyword(s):

Public Opinion ◽

Law Enforcement ◽

Procedural Justice ◽

Local Level ◽

The State ◽

State Law ◽

Content Type ◽

Citizen Satisfaction ◽

Satisfaction With Police ◽

State Law Enforcement

Purpose There are a number of individual and contextual variables that influence public opinion of the police but we know little about the public opinion regarding state law enforcement agencies. Prior studies involving municipal police and other criminal justice agencies indicate that the perceptions of procedural justice, or fair treatment, are important predictors of citizen satisfaction with police services. The purpose of this paper is to examine whether individuals who perceive procedurally just treatment during their contact with a state patrol officer improve the levels of satisfaction with the state patrol. Design/methodology/approach This paper presents the results of a public opinion study (n=846) regarding the Colorado State Patrol conducted in 2009. A subsample of 393 individuals who had contact with the state patrol and were further surveyed about their contact with the officer. Logistic regression models were used to examine individual- and contextual-level variables influence satisfaction with the state patrol and whether this relationship was mediated by the perceptions of procedural justice. Findings The authors found that individuals who perceive higher levels of procedural justice expressed higher satisfaction with the state patrol. Females, older respondents, and non-white respondents expressed greater satisfaction, as well as those who had voluntary contact or were not arrested. More importantly, procedural justice mediated the effect of involuntary contact and arrest on levels of satisfaction, and while non-white respondents were less likely to experience procedural justice, when levels of procedural justice are controlled for, they have higher levels of satisfaction. Originality/value The findings emphasize the significance of citizen perceptions of procedural justice during contacts with members of the state patrol. The current study contributes to our knowledge of procedural justice and citizen satisfaction with police encounters given previous research on citizen satisfaction with police focuses almost exclusively on local-level agencies, and research on procedural justice asks the respondents almost exclusively about the police in general.

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