Exploring citizen satisfaction with police in India

2015 ◽  
Vol 38 (1) ◽  
pp. 86-101 ◽  
Author(s):  
Manish Madan ◽  
Mahesh K. Nalla
Keyword(s):  
The Body ◽  
Capital City ◽  
Police Performance ◽  
Content Type ◽  
Explanatory Variables ◽  
Citizen Satisfaction ◽  
Police Deviance ◽  
Perception Of Police ◽  
Older Citizens ◽  
Satisfaction With Police

Purpose – The purpose of this paper is to examine citizens’ perception of police in India, particularly the authors examine the factors influencing citizen satisfaction with the police in India. Design/methodology/approach – Using survey data collected from the residents in a neighborhood of the capital city and from the passengers on a 41-hour-1,281 miles journey traveling from the northern part to the southern part of the country and return via Indian Railways, this study empirically analyzed citizens’ perceptions of police and factors that accounted for the variation in Indian citizens’ assessment of police. Consistent with the literature, this study integrates a broader range of explanatory variables to explain citizens’ perceptions toward police, including demographic characteristics, views about professionalism in police, police performance, fairness, police corruption, and citizens’ perceptions about their safety in their neighborhood. Findings – Older citizens reported higher satisfaction with the police. Among the contextual characteristics, the authors find a positive relationship between perceived police performance, fairness, professionalism, and citizen satisfaction with police. As expected, perceived police deviance is associated with lower citizen satisfaction with police. Practical implications – Findings of the study provide Indian police administrators with important references and directions to improve police performance and move to increase citizen satisfaction about police. It also adds to the limited literature on citizens’ perceptions of the police in India. Originality/value – This study is an attempt to systematically assess the citizens’ perception of police in India. The researchers believe that this as an original contribution in the body of criminal justice research, particularly to the scholarship on policing in India. Moreover, the examination of citizens’ satisfaction of police highlights their detailed views about professionalism of police, police performance, corruption, fairness and their perceptions about the safety in their neighborhood.

The influence of procedural justice on citizen satisfaction with state law enforcement

2018 ◽  
Vol 41 (6) ◽  
pp. 687-703 ◽  
Author(s):  
Clair White ◽  
Michael Hogan ◽  
Tara Shelley ◽  
N. Prabha Unnithan
Keyword(s):  
Public Opinion ◽  
Law Enforcement ◽  
Procedural Justice ◽  
Local Level ◽  
The State ◽  
State Law ◽  
Content Type ◽  
Citizen Satisfaction ◽  
Satisfaction With Police ◽  
State Law Enforcement

Purpose There are a number of individual and contextual variables that influence public opinion of the police but we know little about the public opinion regarding state law enforcement agencies. Prior studies involving municipal police and other criminal justice agencies indicate that the perceptions of procedural justice, or fair treatment, are important predictors of citizen satisfaction with police services. The purpose of this paper is to examine whether individuals who perceive procedurally just treatment during their contact with a state patrol officer improve the levels of satisfaction with the state patrol. Design/methodology/approach This paper presents the results of a public opinion study (n=846) regarding the Colorado State Patrol conducted in 2009. A subsample of 393 individuals who had contact with the state patrol and were further surveyed about their contact with the officer. Logistic regression models were used to examine individual- and contextual-level variables influence satisfaction with the state patrol and whether this relationship was mediated by the perceptions of procedural justice. Findings The authors found that individuals who perceive higher levels of procedural justice expressed higher satisfaction with the state patrol. Females, older respondents, and non-white respondents expressed greater satisfaction, as well as those who had voluntary contact or were not arrested. More importantly, procedural justice mediated the effect of involuntary contact and arrest on levels of satisfaction, and while non-white respondents were less likely to experience procedural justice, when levels of procedural justice are controlled for, they have higher levels of satisfaction. Originality/value The findings emphasize the significance of citizen perceptions of procedural justice during contacts with members of the state patrol. The current study contributes to our knowledge of procedural justice and citizen satisfaction with police encounters given previous research on citizen satisfaction with police focuses almost exclusively on local-level agencies, and research on procedural justice asks the respondents almost exclusively about the police in general.

Neighborhood by neighborhood: community policing in a rust belt city

2019 ◽  
Vol 42 (2) ◽  
pp. 226-239 ◽  
Author(s):  
Will Cooley ◽  
Michelle Bemiller ◽  
Eric Jefferis ◽  
Rose Penix
Keyword(s):  
Control Group ◽  
Rust Belt ◽  
Post Intervention ◽  
Content Type ◽  
Perceived Safety ◽  
Citizen Satisfaction ◽  
Police Services ◽  
High Crime ◽  
Crime Deterrence ◽  
Satisfaction With Police

Purpose The purpose of this paper is to examine citizen satisfaction with police services and perceived safety using survey research in two high crime neighborhoods. Problem-oriented crime deterrence strategies were used in one neighborhood, the other served as a control group. Design/methodology/approach Mixed-methods approach was used to measure the effectiveness of problem-oriented approaches in persistent high-crime areas. Pre- and post-intervention surveys were conducted by sampling addresses in both neighborhoods and analyzing results. Findings No between-neighborhood differences were reported regarding the satisfaction with police services or improvement in perceived safety. Originality/value These findings suggest that this deterrence strategy is a promising approach to reducing crime while not damaging community perceptions. However, departments must vary place-based strategies, and prevention is difficult given historical contexts, the absence of credible community partners and limited resources in a declining city.

Satisfaction with the police: an empirical study of Chinese older citizens in Hong Kong

2015 ◽  
Vol 38 (2) ◽  
pp. 381-399
Author(s):  
Jessica C.M. Li ◽  
Ivan Sun
Keyword(s):  
Hong Kong ◽  
Elderly People ◽  
Police Officers ◽  
Senior Citizens ◽  
Cross Sectional ◽  
Content Type ◽  
Survey Interviews ◽  
Reported Data ◽  
Older Citizens ◽  
Satisfaction With Police

Purpose – The purpose of this paper is to assess senior citizens’ satisfaction with police in Hong Kong. It is intended to answer four research questions: are older citizens satisfied with Hong Kong’s police? Do older citizens coming from different communities with variations in income and crime rates differ from other older citizens in their assessments of the police? to what extent can the respondents’ instrumental, expressive, and legitimacy concerns predict their satisfaction with the police? And is there variation in the predictive power of different kinds of concerns (instrumental, expressive, and legitimacy) on respondents’ satisfaction with fairness, integrity, and effectiveness (respectively)? Design/methodology/approach – Findings of the study were based on survey interviews a sample of 1,061 elderly people aged 65 or above in 2013. A multiple-step sampling method was used to collected data from four types of communities according to the household income level of the residents and the community fraud crime rate. Findings – The paper provides empirical insights about how senior citizens rate their level of satisfaction toward the police. Chinese elderly people’s assessment on the police is found connected with their instrumental, expressive, and legitimacy concerns as well as their educational attainment. Research limitations/implications – Several limitations were acknowledged. First, the self-reported data in this study contained bias because of possible distortion in memory. Second, the cross-sectional data used in this study means that causal inferences are difficult to make. Third, the findings from the study have a limited generalizability because data were collected from a small and non-random sample. Practical implications – Since better educated senior citizens are found more critical when rating police effectiveness in fighting crime, police officers may need to think of suitable channels to understand the expectations of the better educated elderly people and to absorb their ideas for improving policing practice. Originality/value – This study is probably the first attempt of assessing the satisfaction with police of a specific target group, i.e. senior citizens in Hong Kong.

Factors affecting crime, fear of crime and satisfaction with police: focusing on policing and the neighborhood context

2020 ◽  
Vol 43 (5) ◽  
pp. 785-798
Author(s):  
Joon Tag Cho
Keyword(s):  
Violent Crime ◽  
Fear Of Crime ◽  
Ordinary Least Squares ◽  
Neighborhood Context ◽  
Police Performance ◽  
Content Type ◽  
Factors Affecting ◽  
Negatively Associated ◽  
Objectively Measured ◽  
Satisfaction With Police

PurposeThe purpose of this study is to explore factors affecting police performance, such as violent crime, fear of crime and satisfaction with police, using objectively measured policing and neighborhood characteristics.Design/methodology/approachThis study combined four data sources, including police statistics, a crime victimization survey, local government statistics and a public service satisfaction survey. Negative binomial regression and ordinary least squares models were estimated using data from 135 city governments.FindingsViolent crime was negatively associated with arrest, while fear of crime was negatively associated with patrol and positively correlated with disorder and public places. In addition, satisfaction with police had a positive association with level of patrolling and disorder policing, whereas residents receiving public assistance, ethnic heterogeneity and entertainment establishments were negatively associated with it.Research limitations/implicationsThis paper identified the different factors that impact each type of police performance, indicating its unique characteristics. Further research should be conducted to analyze data from non-urban areas to improve external validity.Practical implicationsThis study suggests that police managers need to choose the means of policing carefully depending on which performance indicators they are focusing on improving in the region.Originality/valueFew studies to date have examined the correlation between objectively measured policing and neighborhood context factors and police performance at the macro level.

Differing services, rising expectations, and greater demands

2014 ◽  
Vol 37 (1) ◽  
pp. 170-189 ◽  
Author(s):  
T.K. Vinod Kumar
Keyword(s):  
Community Policing ◽  
Design Methodology ◽  
Public Perception ◽  
Police Performance ◽  
Content Type ◽  
The Public ◽  
Dependent Variables ◽  
Perception Of Police ◽  
The City ◽  
Insight Into

Purpose – The purpose of this paper is to examine the factors that impact assessment of police performance across the two types of policing methods, and explains the differing police public dynamics at the field level. Design/methodology/approach – This paper examines the varying police public dynamics in areas with and without community policing. For this purpose data were obtained from a survey conducted in the City of Calicut where the Janamaitri community policing program was implemented in some of the police stations. To obtain a contrasting perspective in areas without community policing, survey was also conducted in areas where community policing was not conducted. The method adopted in this study is to map people's perception of police performance and factors impacting it across the two areas and compare the same. The comparison is done by examining the OLS regression in the two areas with same independent and dependent variables, and explaining similarities and contrasts in trends. Findings – It concludes that while community policing has great advantages over conventional policing, it has the challenge of increasing expectation among the public and diminishing impact of certain factors that are relevant in conventional police service delivery mechanisms. Originality/value – There is one of the first studies comparing and analyzing the differing police public dynamics in areas with community policing and areas with conventional policing. It provides an insight into how public perception of police is formed in these differing environments.

Measuring police officer and citizen satisfaction: comparative analysis

2015 ◽  
Vol 38 (4) ◽  
pp. 705-721 ◽  
Author(s):  
Nancy Bouranta ◽  
Yannis Siskos ◽  
Nikos Tsotsolas
Keyword(s):  
Job Satisfaction ◽  
Service Quality ◽  
Police Officer ◽  
Police Officers ◽  
Police Performance ◽  
Content Type ◽  
Citizen Satisfaction ◽  
Social Surveys ◽  
Police Services ◽  
Subjective Perceptions

Purpose – The ability of the police to decrease victimization rates, protect human rights and social capital, to generate feelings of safety and to respond to citizens’ calls helps generate positive citizen feelings about the legitimacy of police as a law enforcement institution. Police approaches to reduce crime and violence are based mainly on objective measures, neglecting to assess its performance based on subjective perceptions. The conception that the citizens’ fear of being victims is not always reflective of the actual prevalence of crime highlights the importance of social surveys to assess the public’s perception of police performance. It is also important to assess employee satisfaction, since research indicates that the performance of first-line employees is influenced by their satisfaction. The purpose of this paper is to provide the first comparative study of both citizen and police officer satisfaction and evaluates their relationship. Design/methodology/approach – This paper is based on a dyadic survey that measures citizens’ evaluation of police service quality as well as policemen’s job satisfaction. The data were analysed using the multicriteria methodology of multicriteria satisfaction analysis. Findings – The results showed that policemen seem to be unsatisfied with their jobs, while citizens are quite satisfied with police performance. Specifically, policemen’s ability to be available for patrol is currently hampered by bureaucracy and other typical obligations. The tangibles criterion, which refers to buildings, offices and surveillance equipment, were characterized as inadequate by both policemen and citizens. It was also observed that police officers are not very satisfied with their amount of work may be the reason why citizens report median satisfaction levels in terms of police responsiveness. Originality/value – This survey adds to management literature on job satisfaction and service quality, providing some additional findings regarding the police population. In addition, it combines related constructs supporting the claim that citizens can be satisfied with police services provided that police officers are satisfied with their jobs.

Fear, victimization, and community characteristics on citizen satisfaction with the police

2019 ◽  
Vol 42 (2) ◽  
pp. 179-194 ◽  
Author(s):  
Giovanni Circo ◽  
Chris Melde ◽  
Edmund F. Mcgarrell
Keyword(s):  
Collective Efficacy ◽  
Fear Of Crime ◽  
Neighborhood Context ◽  
Community Satisfaction ◽  
Content Type ◽  
Citizen Satisfaction ◽  
Fear Of Victimization ◽  
The Relationship ◽  
The City ◽  
Satisfaction With Police

PurposeThe purpose of this paper is to explore the relationship between fear of victimization, actual victimization, and community-level characteristics on citizen satisfaction with police. This study attempts to clarify important factors in how citizens view the police, while accounting for contextual, neighborhood-level variables.Design/methodology/approachThis study utilized a representative victimization survey conducted in Saginaw, MI in 2015. Utilizing a sample of 824 individuals, an ordinary least-squares model was fit in order to determine the effects of reported victimization, fear of victimization, and neighborhood characteristics on satisfaction with police. The authors utilized interaction terms to model varying effects between the East and West sides of the city.FindingsThe study found that fear of victimization was related to lower satisfaction with police, while actual victimization had an inconsistent effect when community satisfaction and collective efficacy were accounted for. The authors found the effect was present only in the more affluent western portion of the city. Furthermore, the authors found that non-white residents reported much lower satisfaction with police than white residents.Research limitations/implicationsThe authors were unable to disaggregate respondents to smaller geographical units than an East\West measure, which limits the authors’ ability to discuss small-scale contexts at the block, or block-group level.Practical implicationsThis study suggests that concerted efforts to reduce fear of crime may increase satisfaction with police, but this effect may be based on neighborhood context. Improving collective efficacy and community satisfaction may provide additional ways to improve citizen satisfaction with police.Originality/valueThis paper adds to the literature examining the relationship between victimization, fear of crime, and satisfaction with police.

The impacts of neighborhood context on residents’ satisfaction with police services in metropolitan Taipei

2018 ◽  
Vol 41 (2) ◽  
pp. 276-291 ◽  
Author(s):  
Yung-Lien Lai ◽  
Ruohui Zhao
Keyword(s):  
Collective Efficacy ◽  
Hierarchical Linear Modeling ◽  
Context Effects ◽  
Neighborhood Context ◽  
District Level ◽  
Linear Modeling ◽  
Content Type ◽  
Citizen Satisfaction ◽  
Police Services ◽  
Satisfaction With Police

Purpose The purpose of this paper is to add to the literature on Taiwanese policing in three regards: employing multiple measures of satisfaction with police services; including analysis of the effects of differing neighborhood contexts; and examining both individual and district-level measures simultaneously to deepen our understanding of influences on citizen satisfaction with police services. Design/methodology/approach Data for the study were obtained from a random-stratified sampling telephone survey of 1,806 residents in metropolitan Taipei, which is located in the Northern part of Taiwan Island, during May of 2014. Given the fact that these residents were nested in 41 districts in metropolitan Taipei, hierarchical linear modeling was employed to examine the effects of both individual and district-level factors on satisfaction with police services simultaneously. Findings Results indicate that, among neighborhood context variables, mean levels of victimization, fear of crime, and perceived disorder erode citizen satisfaction with police. In contrast, collective efficacy produces a positive effect on the perception of police performance after controlling for demographics. With respect to those district-level variables, citizen/police ratio, the total crime rate/100,000 habitants, and the average of household income significantly impact public assessment of police services. Originality/value Only limited empirical research has examined neighborhood context effects on residents’ satisfaction with policing services, and virtually no such research has been carried out by examining individual and contextual-level factors at play simultaneously in Taiwan. This research fills this gap.

scholarly journals User-driven efforts in creating knowledge graph information system

2020 ◽  
Vol 36 (2) ◽  
pp. 97-111
Author(s):  
Stanislava Gardasevic
Keyword(s):  
Information System ◽  
Information Seeking ◽  
Information Needs ◽  
Resource Discovery ◽  
The Body ◽  
Knowledge Graph ◽  
Structured Interviews ◽  
Community Members ◽  
Study Objective ◽  
Content Type

Purpose This paper presents the results of a qualitative study that involved students of an interdisciplinary PhD program. The study objective was to gather requirements to create a knowledge graph information system. The purpose of this study was to determine information-seeking practices and information needs of this community, to inform the functionalities of a proposed system, intended to help students with relevant resource discovery and decision-making. Design/methodology/approach The study design included semi-structured interviews with eight members of the community, followed by a website usability study with the same student participants. Findings Two main information-seeking styles are recognized and reported through user personas of international and domestic (USA) students. The findings show that the useful information resides within the community and not so much on the program website. Students rely on peer communication, although they report lack of opportunities to connect. Students’ information needs and information seeking are dependent on their progress through the program, as well as their motivation and the projected timeline. Practical implications Considering the current information needs and practices, a knowledge graph hosting both information on social networks and the knowledge produced by the activities of the community members would be useful. By recording data on their activities (for example, collaboration with professors and coursework), students would reveal further useful system functionalities and facilitate transfer of tacit knowledge. Originality/value Aside from the practical value of this research that is directly influencing the design of a system, it contributes to the body of knowledge on interdisciplinary PhD programs.

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