scholarly journals A Case Study of Academics’ Knowledge Sharing Motivations at Malaysian Public Academic Institutions

2013 ◽  
Vol 4 (9) ◽  
pp. 265-274 ◽  
Author(s):  
Alsaleh Saad
Keyword(s):  
Knowledge Sharing ◽  
Qualitative Data ◽  
Qualitative Case Study ◽  
Single Case ◽  
Public University ◽  
Single Case Study ◽  
Analysis Method ◽  
Structured Interviews ◽  
Content Analysis Method

This qualitative case study aims to explore and describe the academicians’ knowledge sharing motivations in a Malaysian public university. A single case study was conducted with the aim to gather deeper insights on the knowledge sharing motivation. Data were collected through semi-structured interviews. A total of 15 renowned academicians were interviewed. Content analysis method was used to extract the knowledge sharing motivations from the qualitative data. The research results reveal seven important factors which motivate academicians to share their knowledge. These motivations are build reputation, acknowledgement (includes gain rewards, get a promotion, and recognition), to be knowledgeable, reciprocity, vision and mission, mentoring, personal beliefs (includes culture, sense of responsibility, and religion). The research comprehensive analysis and results would expand an area of knowledge sharing motivations among academicians in universities which may still theoretically and empirically not adequately explored and described.

scholarly journals CELTA Course from the Perspective of EFL Instructors: A Case Study

2021 ◽  
Vol 4 (4) ◽  
Author(s):  
Tolga Çay ◽  
◽  
Cenk AKAY ◽  
Keyword(s):  
Qualitative Data ◽  
Single Case ◽  
Descriptive Analysis ◽  
Private University ◽  
Course Evaluation ◽  
Single Case Study ◽  
Analysis Method ◽  
Content Analysis Method ◽  
Evaluation Survey

The aim of this study is to explore the CELTA course from the perspective of EFL instructors. A single case study of qualitative research methods is employed in the study. The sample consists of 6 EFL instructors working for a private university in Turkey. The quantitative data of the research was obtained through course evaluation survey. Qualitative data was gathered by open-ended questions and interview forms developed by the researcher and also with the documents. Descriptive analysis was performed to show evaluation of the course in the quantitative phase of the research. On the other hand, the content analysis method was applied in the analysis of qualitative data. As a result of the study, the CELTA course is useful for EFL instructors’ careers; nevertheless the course components and content should be redesigned considering andragogic principles. Moreover, EFL instructors were pleased to take the course at the end of the course although the course’s weaknesses.

scholarly journals CELTA Course from the Perspective of EFL Instructors: A Case Study

2021 ◽  
Author(s):  
Tolga Çay ◽  
Cenk AKAY
Keyword(s):  
Qualitative Data ◽  
Single Case ◽  
Descriptive Analysis ◽  
Private University ◽  
Course Evaluation ◽  
Single Case Study ◽  
Analysis Method ◽  
Content Analysis Method ◽  
Evaluation Survey

The aim of this study is to explore the CELTA course from the perspective of EFL instructors. A single case study of qualitative research methods is employed in the study. The sample consists of 6 EFL instructors working for a private university in Turkey. The quantitative data of the research was obtained through course evaluation survey. Qualitative data was gathered by open-ended questions and interview forms developed by the researcher and also with the documents. Descriptive analysis was performed to show evaluation of the course in the quantitative phase of the research. On the other hand, the content analysis method was applied in the analysis of qualitative data. As a result of the study, the CELTA course is useful for EFL instructors’ careers; nevertheless the course components and content should be redesigned considering andragogic principles. Moreover, EFL instructors were pleased to take the course at the end of the course although the course’s weaknesses.

scholarly journals THE ROYAL WELSH SHOW: THE NATION’S TRUE CAULDRON

2020 ◽  
Author(s):  
Greg Langridge-Thomas ◽  
Philip Crowther ◽  
Caroline Westwood
Keyword(s):  
Knowledge Sharing ◽  
Value Creation ◽  
Knowledge Economy ◽  
Qualitative Data ◽  
Single Case ◽  
Single Case Study ◽  
Archival Research

The Royal Welsh Show (RWS), which is the largest event of its kind in Europe, is used as a single case study to examine events as a catalyst in the context of networks and the knowledge economy. The long-established essence of agricultural shows is a coalescing of dispersed populations in a temporary cluster, expressed most recently as ‘rural buzz’. This paper takes a new, and emerging, perspective of value and specifically examines how the show, through its manifold platforms and fusing of resources, generates network value. The RWS operates in a 176-acre showground, with exhibitors, partners, and close to 250,000 attendees, therefore engagement platforms are many and varied, and often co-produced. Thus, the event is a canopy, both within and beyond of its 4 days each July, for incalculable planned and less planned interactions and linkages. The event has been labelled ‘the nations true cauldron’, reflecting its proven potential to engage people, and organisations alike, and consequently co-create network value. The extensive case study includes 43 interviews and 1,322 questionnaires, in addition to archival research. The analysis of the quantitative and qualitative data is used to develop a ‘Taxonomy of Platforms’, exposing the multi-layered, co-creative, and pervasive approach to the generation of network value. The findings reveal the importance of such knowledge sharing and creation. Also evident is the manifest and focal role of the RWS in merging the events value creation partners and enabling linkages which can endure and underlie the stimulation and perpetuation of networks. The study endorses the virtue of the network lens through which to examine and reveal event induced value, but also as a way of more introspectively interpreting how value is extracted by event actors.

Critical and Inhibiting Success Factors in Interorganizational Networks

2020 ◽  
pp. 63-86
Author(s):  
Viviana Durão ◽  
António Carrizo Moreira
Keyword(s):  
Success Factors ◽  
Single Case ◽  
Interorganizational Networks ◽  
Single Case Study ◽  
Strategic Partnerships ◽  
Structured Interviews ◽  
Organizational Network ◽  
The Relationship

This chapter, based on a single case study, has as its main objective to analyze a real example of creating an inter-organizational network and to perceive what was done for the selection and creation of the strategic partnerships and inter-organizational network and what factors or conditions can inhibit these partnerships from having long-term success and throughout its life cycle. For this, a qualitative study based on action research and semi-structured interviews was conducted. Results show although many companies settle in inter-organizational networks to gain competitive advantage, cases of failure are still quite high. In this case, upstream partnerships have not been based on long-term trust and commitment, which has jeopardized the continuity of the network, although there is an express desire to re-establish contacts. The partnership established downstream did not show the same commitment to continue the partnership with a total termination of the relationship.

scholarly journals Knowledge sharing: insights from Campaign for Real Ale (CAMRA) Festival volunteers

2014 ◽  
Vol 5 (3) ◽  
pp. 279-296 ◽  
Author(s):  
Gillian Ragsdell ◽  
Allan Jepson
Keyword(s):  
Knowledge Sharing ◽  
Qualitative Data ◽  
Event Management ◽  
Structured Interviews ◽  
Content Type ◽  
Original Contribution ◽  
Technological Barriers ◽  
Funded Project ◽  
Practical Implications

Purpose – The purpose of this paper is to report the findings of a British Academy funded project that investigated the knowledge sharing activities of volunteers within three Campaign for Real Ale (CAMRA) festivals. Design/methodology/approach – Three case study festivals were selected based on factors such as longevity and size. Rich qualitative data were collected using semi-structured interviews with volunteers in key festival roles and focus groups with a range of other volunteers. Findings – A range of inhibitors and enablers to sharing festival knowledge were identified, some of which have not yet featured in the knowledge management (KM) literature. Riege's categorisation of individual, organisational and technological barriers to knowledge sharing was used to frame discussion of the findings. Research limitations/implications – Volunteer-led festivals are a novel context for knowledge sharing research yet the principles of volunteer working and the project-based approach to most festivals means they are a fertile arena for lessons in KM. Practical implications – Insights into knowledge sharing activities were generated from this study which could improve KM practices in festivals. They included the use of the master-apprentice model, raising the value of post-project reviews and designing festival layout with knowledge sharing in mind. Originality/value – The study of knowledge sharing is an original contribution to the field of event management.

scholarly journals Communication Problems and Expectations Between Nurses and Patients: A Qualitative Study

2021 ◽  
Author(s):  
Esma Gökçe ◽  
Meral Atıcı ◽  
Sevban Arslan
Keyword(s):  
Structured Interview ◽  
University Hospital ◽  
Research Model ◽  
Analysis Method ◽  
Structured Interviews ◽  
Therapeutic Communication ◽  
Communication Problems ◽  
Content Analysis Method ◽  
Interview Methods

Aim: The aim of this research is to determine the ways of communication between nurses and patients, the relevant problems, and expectations. Method: The research was carried out within the scope of qualitative research model and using the case study design. Observation and semi-structured interview methods were used in the study. In this context, interviews and observations were made with five nurses working in a university hospital clinic and five inpatients in December 2019. In the analysis of qualitative data obtained from observations and interviews, themes were created using the content analysis method. Results: The research was presented as findings on semi-structured interviews and observations together with introductory features. Findings obtained as a result of the interviews were analyzed as two main themes, three subthemes and codes under each subtheme. Conclusion: To establish a better communication as a result of the research; significant findings were obtained related to the issues of establishing mutual empathy, increasing the level of education, taking patient complaints seriously, increasing the number of employees by improving the technological equipment of institutions, ensuring coordination by creating an atmosphere of trust, nurses’ doing their job lovingly, gaining therapeutic communication skills, and especially explaining medical terms in a comprehensible manner.

Discourses of Professionalism in Front-Line Service Work: Insights from a Case Study in an Italian Bank

2019 ◽  
Vol 33 (5) ◽  
pp. 829-845 ◽  
Author(s):  
Luca Carollo ◽  
Luca Solari
Keyword(s):  
Observational Data ◽  
Service Industry ◽  
Single Case ◽  
Employment Relationship ◽  
Service Work ◽  
Single Case Study ◽  
Front Line ◽  
Structured Interviews ◽  
Triangular Employment Relationship

The article draws on the literature on the triangular employment relationship in the service industry, as well as on the debate on contemporary forms of professionalism, to explore the varied uses of the discourse of professionalism in a banking company. Methodologically, it is a single-case study based on 61 semi-structured interviews, company documents and observational data. The research results show how, in the company studied, the notion of professionalism was used both by individual employees and, at the collective level, by union organizations to advance front-line employees’ and customers’ interests vis-a-vis the management. Moreover, rather than a single discourse, several discourses of professionalism coexisted within the company, and they were subject to constant debate and contestation. The article thus advances extant research on both contemporary forms of service work and professionalism, while providing a bridge between these two streams of literature which, to date, have barely talked to each other.

E-Government in São Paulo: the case of the restructuring of Channel 156 in the city of Limeira

2017 ◽  
Vol 12 (1) ◽  
Author(s):  
Matheus Pantaroto Conejo ◽  
Gustavo Hermínio Salati Marcondes de Moraes
Keyword(s):  
Information Technology ◽  
Municipal Government ◽  
Single Case ◽  
Low Cost ◽  
Sao Paulo ◽  
São Paulo ◽  
Single Case Study ◽  
Government Information ◽  
Structured Interviews

The study aimed to identify the consequences of a low-cost restructuring process of an e-government initiative in the state of São Paulo. The measures adopted strengthened interaction between government and citizens and the initiative received an award for the good results achieved. A single-case study was carried out on Channel 156 of the municipal government of Limeira. Data were collected through semi-structured interviews, participation in meetings with the program’s managers and technicians, and analysis of internal documents available to researchers. The findings contribute to studies on the use of information technology by public agencies, an area as yet poorly explored. The research may help in restructuring similar initiatives in other contexts through the use of appropriate management and information technology tools, resulting in better service to citizens.Palavras chave: E-government. Information technology. Single-case study. Public management.Link: http://www.ies.ufpb.br/ojs2/index.php/ies/article/view/30850/16875 

scholarly journals A case study on service recovery: Frontline employees’ perspectives and the role of empowerment

2016 ◽  
Vol 7 (2) ◽  
pp. 117-127 ◽  
Author(s):  
Satu Schumacher ◽  
Raija Komppula
Keyword(s):  
Content Analysis ◽  
Qualitative Case Study ◽  
Service Recovery ◽  
Recovery Process ◽  
Employee Empowerment ◽  
Frontline Employees ◽  
Analysis Method ◽  
Content Analysis Method

AbstractThe aim of this study was to improve our understanding of how frontline employees cope with service recovery situations and recover from them. It also takes a closer look at employee empowerment. This work represents a qualitative case study, and investigates the topic from the perspective of frontline employees. Data collection is implemented by interviewing the case hotel’s frontline personnel. A content analysis method was utilised to analyse the collected data. The findings suggest that the support of colleagues is more crucial in coping with service recovery situations and recovering from them than the support of managers. Personality traits also play a role. A theoretical scheme of the service recovery process from the perspective of frontline employees is developed from the analysis of the interviews. The findings indicate that written instructions would assist employees in service recovery situations.

scholarly journals Modular service provision for heterogeneous patient groups: a single case study in chronic Down syndrome care

2019 ◽  
Vol 19 (1) ◽  
Author(s):  
L. Fransen ◽  
V. J. T. Peters ◽  
B. R. Meijboom ◽  
E. de Vries
Keyword(s):  
Down Syndrome ◽  
Information Transfer ◽  
Single Case ◽  
Healthcare Delivery ◽  
Single Case Study ◽  
Care Provision ◽  
Structured Interviews ◽  
Healthcare Provision ◽  
Patient Groups

Abstract Background Service modularity could be promising for organizing healthcare delivery to heterogeneous patient groups because it enables cost reductions while also being responsive towards individual patients’ needs. However, no research on the applicability of modularity in this context exists. To this end, we conducted a qualitative single-case study on chronic healthcare provision for Down syndrome patients, delivered by multidisciplinary pediatric Downteams in the Netherlands, from a modular perspective. Methods We conducted six semi-structured interviews with coordinators of multidisciplinary Downteams in six hospitals. In addition, we gathered data by means of observations and analysis of relevant documentation. We transcribed, coded, and analyzed the interviews utilizing the Miles and Huberman approach. The consolidated criteria for reporting qualitative research (COREQ) were applied in this study. Results In all six Downteams studied, the modular package for Down syndrome patients (i.e. the visit to the Downteams) could clearly be divided into modules (i.e. the separate consultations with the various professionals), and into different components (i.e. sub-elements of these consultations). These modules and components were linked by different types of customer-flow and information-flow interfaces. These interfaces allowed patients to flow smoothly through the system and allowed for information transfer, respectively. Conclusion Our study shows a modular perspective is applicable to analyzing chronic healthcare for a heterogeneous patient group like children with Down syndrome. The decomposition of the various Downteams into modules and components led to mutual insight into each other’s professional practices, both within and across the various Downteams studied. It could be used to increase transparency of delivered care for patients and family. Moreover, it could be used to customize care provision by mixing-and-matching components. More detailed research on chronic modular care provision for patients with DS is needed to explore this.

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