scholarly journals A case study on service recovery: Frontline employees’ perspectives and the role of empowerment

2016 ◽  
Vol 7 (2) ◽  
pp. 117-127 ◽  
Author(s):  
Satu Schumacher ◽  
Raija Komppula
Keyword(s):  
Content Analysis ◽  
Qualitative Case Study ◽  
Service Recovery ◽  
Recovery Process ◽  
Employee Empowerment ◽  
Frontline Employees ◽  
Analysis Method ◽  
Content Analysis Method

AbstractThe aim of this study was to improve our understanding of how frontline employees cope with service recovery situations and recover from them. It also takes a closer look at employee empowerment. This work represents a qualitative case study, and investigates the topic from the perspective of frontline employees. Data collection is implemented by interviewing the case hotel’s frontline personnel. A content analysis method was utilised to analyse the collected data. The findings suggest that the support of colleagues is more crucial in coping with service recovery situations and recovering from them than the support of managers. Personality traits also play a role. A theoretical scheme of the service recovery process from the perspective of frontline employees is developed from the analysis of the interviews. The findings indicate that written instructions would assist employees in service recovery situations.

scholarly journals Content Analysis of Shariah-Compliant Investment Equity Funds in KSA: Does Social Justice Matter?

2020 ◽  
Vol 15 (6) ◽  
pp. 1 ◽  
Author(s):  
Khaled O. Alotaibi ◽  
Mohammad M. Hariri
Keyword(s):  
Social Justice ◽  
Saudi Arabia ◽  
Content Analysis ◽  
Analysis Method ◽  
Kingdom Of Saudi Arabia ◽  
Investment Funds ◽  
Content Analysis Method ◽  
Equity Funds ◽  
The Ideal

This paper examines the influence of capitalism and globalisation on the role of Shariah-Compliant Investment Funds (SCIFs) in promoting social justice in the Kingdom of Saudi Arabia (KSA) using content analysis method. This is to analyse the Terms and Conditions (T&C) of SCIFs as they appear in Tadawul (Saudi stock market) in 2019 and compared with the findings in 2013. This research critically evaluates the findings of the content analysis through aspects of globalization and insights from the literature review. The content analysis shows that SCIFs in KSA are disjointed and decoupled from Islamic principles and do not fulfil the ideal social justice role in society.

scholarly journals Women and Media: An Analysis of Role of Women Journalist in Indian Media

2019 ◽  
Vol 8 (9S3) ◽  
pp. 1445-1447
Keyword(s):  
Content Analysis ◽  
Analysis Method ◽  
Representation Of Women ◽  
Soft News ◽  
Content Analysis Method ◽  
Role Of Women ◽  
Television Media

This research is conducted on five different Hindi news channels and five different Newspapers. The purpose of this research was to know the representation of women journalist in print and television media in the form of byline, anchor, reporter, voice-over artist and Piece to Camera. News being covered by women journalist is also being analyzed on source based also. Content analysis method is used to conduct this study. Journalists were also categorized on the basis of covering hard news and soft news also.

scholarly journals Vaccine hesitancy and anti-vaccination attitudes during the start of COVID-19 vaccination program: a content analysis on Twitter data

2021 ◽  
Author(s):  
Hüseyin Küçükali ◽  
Ömer Ataç ◽  
Ayşe Zülal Tokaç ◽  
Ayşe Seval Palteki ◽  
Osman Erol Hayran
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
World Health ◽  
Vaccine Hesitancy ◽  
Analysis Method ◽  
Conspiracy Theories ◽  
Health Authorities ◽  
Content Analysis Method ◽  
Health Organization

Background: Vaccine hesitation, which is defined as one of the most important global health threats by World Health Organization, maintains its universal importance during the COVID-19 period. Due to the increasing appearance of anti-vaccine arguments on social media, Twitter is a useful resource in detecting these contents. In this study, we aimed to identify the prominent themes about vaccine hesitancy and refusal on social media during the COVID-19 pandemic. Methods: In this qualitative study we collected Twitter contents which contain a vaccine-related keywords and published publicly between 9/12/2020 and 8/1/2021 (n=551,245). A stratified random sample (n=1041) is selected and analyzed by four researchers with content analysis method. Results: All tweets included in the study were shared from 1,000 unique accounts of which 2.7% were verified and 11.3% organizational users. 90.5% of the tweets were about vaccines, 22.6% (n=213) of the tweets mentioned at least one COVID-19 vaccine name and the most frequently mentioned COVID-19 vaccine was CorronaVac (51.2%). Yet, it was mostly as "Chinese vaccine" (42.3%). 22.0% (n=207) of the tweets included at least one anti-vaccination theme. Among tweets that included an anti-vaccination theme; poor scientific processes (21.7%), conspiracy theories (16.4%), and suspicions towards manufacturers (15.5%) were the most frequently mentioned themes. The most co-occurred themes were "Poor scientific process" theme come along with "suspicion towards manufacturers" (n=9) and "suspicion towards health authorities" (n=5). Conclusions: This study may be helpful for health managers to identify the major concerns of the population and organize the preventive measures, through the significant role of social media on early information about vaccine hesitancy and anti-vaccination attitudes.

scholarly journals Portraying Islamic Values in 'Bisik Pada Langit' and 'Adiwiraku Films'

2020 ◽  
Vol 36 (2) ◽  
Author(s):  
Fauziah Hassan ◽  
Sofia Hayati Yusoff ◽  
Suria Hani A Rahman ◽  
Rosninawati Hussin ◽  
Rosidayu Sabran
Keyword(s):  
Content Analysis ◽  
Analysis Method ◽  
Positive Message ◽  
Content Analysis Method ◽  
Islamic Values

Not much attention has been given to Islamic films produced in Malaysia. However, the role to spread dakwah through media is an obligation. In the effort to vary the medium of da’wah, a film is seen as an influential way that can be explored as film can be an interesting tool/medium to spread da’wah, rather than through the conventional preaching, books, magazine and others. To understand the role of film in spreading the da’wah, the researchers reviewed two different films produced which are; Bisik Pada Langit (2017) and Adiwiraku (2017). For the analysis purpose, a set of coding sheet is created to record the film plot. The storyline of each film was analysed quantitatively using content analysis method to determine the frequencies of Islamic values emerged in these films. As a result, this article introduces themes that can visualise the Islamic values as appeared in non-Islamic films. These themes can illustrate how the Islamic values have been portrayed in those films which eventually deliver a positive message to the society especially on Islamic teachings. Through this discovery, it proves that non-Islamic film has played a role as medium to enlighten Islamic images and teachings for the benefit of society. Most importantly, the correlation between non-Islamic films with Islamic teachings has been proven through these selected films.

scholarly journals Educational issues in cartoons in the Saudi press: القضايا التربوية في رسوم الكاريكاتير في الصحافة السعودية

2017 ◽  
Vol 1 (1) ◽  
Author(s):  
Sawyer bint Zanaf bin Fawaz al - Sahli
Keyword(s):  
Content Analysis ◽  
Learning Environment ◽  
Analysis Method ◽  
Qualitative And Quantitative ◽  
Male Characters ◽  
Educational Issues ◽  
Content Analysis Method ◽  
Low Levels ◽  
Educational Agenda

The main objective of the study was to identify the educational issues in Saudi journalism cartoons. Content analysis method (both qualitative and quantitative) has been used to identify the themes contained in the cartoons. Three Saudi newspapers were selected to be the study sample (okaz newspaper, Aljazeerah newspaper and Arriyadh newspaper). They published 210 cartoons about education during 2014. The results of the study showed that educational cartoons in Saudi newspapers only represented  6.433% that indicates low levels of concern on education issues in Saudi journalism cartoons. 48.571% of them discussed issues related to students, 26.667% discussed issues related to teachers, 13.333% discussed issues related to learning environment, and 6.190% discussed issues related to curriculum. Most of the cartoons portrayed male characters. Most of them were critical. The majority of the educational cartoons in Saudi newspapers came with comments or dialogues. Most of them were colored. The study recommended Saudi cartoonists to focus more on educational issues. The study suggested studying the role of cartoons in setting educational agenda.

scholarly journals What are the Purposes of Teachers for Using the eTwinning Platform and the Effects of the Platform on Teachers?

2021 ◽  
Vol 14 (1) ◽  
pp. 91-103
Author(s):  
Sema ACAR ◽  
Bilge PEKER
Keyword(s):  
Personal Development ◽  
Online Courses ◽  
Qualitative Case Study ◽  
Case Study Research ◽  
Structured Interview ◽  
Study Group ◽  
Analysis Method ◽  
Volunteer Teachers ◽  
Content Analysis Method

Abstract: This study is a qualitative case study research, determining the purposes of teachers to use the eTwinning platform and to examine the effects of the platform on teachers. The study group consisted of 15 volunteer teachers who carried out eTwinning projects rewarded with quality labels. In the study, the data were obtained through a semi-structured interview form, and the content analysis method was used in the data analysis. According to the results obtained, it was concluded that teachers used the eTwinning platform in order to make projects, participate in online courses, contribute to their professional development and collaborate. The platform has a great contribution to teachers both personally and professionally. As a result, it is obvious that the eTwinning platform is very useful for teachers. The platform is so effective that it contributes to the professional and personal development of teachers, and even changes their perspective on the profession.

scholarly journals Interreligious Relations in the Structural Da’wah Framework

2021 ◽  
Vol 15 (1) ◽  
pp. 97-109
Author(s):  
Arifin Zain ◽  
Maturidi Maturidi
Keyword(s):  
Qualitative Research ◽  
Content Analysis ◽  
The State ◽  
Analysis Method ◽  
Direct Control ◽  
Role Of The State ◽  
Content Analysis Method ◽  
Interreligious Relations ◽  
The Republic

This paper examines the Medina Charter, the 1945 Constitution, and Aceh Qanun No. 4 of 2016 as a fundamental source of structural da’wah policies. Structural da’wah is a character of da’wah that involves the state directly in regulating policies related to the implementation of da’wah. The primary purpose of this research is to describe the role and position of the Medina Charter, the 1945 Indonesian Constitution, and Aceh Qanun No. 4 of 2016, being the basis for the implementation of structural da’wah and discussed the regulation about the inter-religious correlation in those three regulations. This research is qualitative research using the content analysis method. The results showed that the Medina Charter, the 1945 Indonesian Constitution, and Aceh Qanun No. 4 of 2016 is a state acknowledgment of the structural da’wah implementation in Aceh because the da’wah is under the direct control of the state or government. The Medina Charter, as a result of the Prophet’s ijtihad, contains guidelines for inter-religious relations and the role of the state in regulating people’s lives. The 1945 Constitution of Indonesia is the highest source of law in the Republic of Indonesia, which states the guarantees the independence of citizens to embrace religion according to their beliefs. While Aceh Qanun No. 4 contains the rules for spreading religion amid society.

scholarly journals A relação da mulher e a terra na revista Agriculturas: uma análise de conteúdo The relationship between women and the earth in the journal Agriculturas: a content analysis

2011 ◽  
Vol 8 (2) ◽  
pp. 190
Author(s):  
Maria De Cleofas Faggion Alencar ◽  
Lucimar Santiago de Abreu
Keyword(s):  
Content Analysis ◽  
Local Culture ◽  
Analysis Method ◽  
The Earth ◽  
Content Analysis Method ◽  
Specific Activities ◽  
Role Of Women ◽  
The Relationship

Este trabalho é resultado de uma parceria entre a biblioteca e o setor de PD&I da Embrapa Meio Ambiente onde, através da aplicação do método de análise de conteúdo em artigos publicados pela Revista Agriculturas, buscou-se entender qual é o lugar e importância das mulheres, a percepção ou visão dos autores sobre a contribuição das mulheres e as principais atividades que elas desenvolvem. A grande parte dos artigos mostra que as mulheres atuam diretamente em atividades produtivas e em particular em atividades especificas, na unidade de produção e no artesanato, além de outras funções igualmente importantes. Elas têm tido sensibilidade para trabalhar respeitando os princípios da Agroecologia, cujas práticas se expressam nas atividades desenvolvidas na unidade de produção. Nos artigos da Revista Agriculturas, as mulheres desempenham o papel de "guardiãs das sementes”, de sua cultura e muitas vezes estão no centro das decisões sobre o que plantar, como plantar e onde vender a produção. Assim, o trabalho em conjunto com a Biblioteca possibilitou o desenvolvimento desta pesquisa destacando a aplicação do método de análise de conteúdo nos artigos da revista Agriculturas para identificar a relação da mulher e a terra.AbstractThis paper is the result of a partnership between the library and the RD&I sector of Embrapa Meio Ambiente through the content analysis method of articles of the journal Agriculturas. The search comprised to understand the role and importance of women, in the view of authors, and the main activities that they develop. The majority of articles show that women act in the productive unity with specific activities, and also, with handcraft, besides other functions equally noteworthy. They have sensibility to work respecting the agroecology principles where the practices are expressed on the developed activities in the production unity. On the articles of the journal Agriculturas, the women perform the role of “seed custodians”, also, the keeper of local culture and many times they are on the center of the decisions about what to plant, how to plant and where to sell the production. Therefore, working in conjunction with the Library has allowed the development of this research, highlighting the method of content analysis to identify articles about the role of women in the field. 

scholarly journals Determining new trends with regard to the studies in curricula and instruction field

2016 ◽  
Vol 11 (2) ◽  
pp. 77
Author(s):  
Cigdem Hursen ◽  
Ayten Koruroglu ◽  
Sultan Bahali ◽  
Naziyet Mercan
Keyword(s):  
Content Analysis ◽  
Data Collection ◽  
Qualitative Methods ◽  
Relevant Literature ◽  
Sample Population ◽  
Analysis Method ◽  
Research Subjects ◽  
Content Analysis Method ◽  
Published Research

The aim of this study is to determine the new trends concerning curricula and instruction. The articles that are published in journals of SSCI and ERIC databases are taken into the scope of this study. The new trends regarding relevant literature are tried to be identified by analysing 3079 articles in total through the content analysis method. Also, the articles that are taken into the scope of the study are limited with the articles published between years of 2005 and 2014. The articles, throughout the study are analysed according to certain criteria like published year, method, journals that articles published, research subjects and sample population. The results of the study reveal that qualitative methods have been used more frequently in the studies carried out in 2014. Besides, it is clearly seen in the findings that articles are carried out with teachers as sampling population. Most of the articles are carried out as a case study and interview forms, questionnaires and documents are the main data collection instruments preferred to be used. Keywords: curriculum, new trends, instruction, case study

scholarly journals Ethics Projections in Vision and Mission: Fortune 500 the Case of Turkey

2016 ◽  
Vol 9 (5) ◽  
pp. 25
Author(s):  
Sevdiye E. Yilmaz ◽  
Emine Cetinel
Keyword(s):  
Content Analysis ◽  
Business Strategy ◽  
Ethical Climate ◽  
Mission Statements ◽  
Fortune 500 ◽  
Business Strategies ◽  
Analysis Method ◽  
Business World ◽  
Content Analysis Method

<p class="Normal2">Strong ethical climate at all levels is a necessity for any community to function in a healthy matter. This requirement has a far greater importance for the business world because it creates a favorable ground for ethics violations. In this context, in what extent ethical principles find a place in the business strategies of the company and the market is a question to be answered. Thus, with the thought to provide a perspective on the role of ethics in business strategy, large enterprises operating in Turkey have been investigated about how much ethical statements are used in the vision and mission expressions in this study. For the purpose of the research, vision and mission statements of top 100 companies in Fortune 500 Turkey List that announced on 2014 Fortune Turkey magazine have been investigated by using the content analysis method. The findings were discussed in the framework of the research objectives.</p>

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