scholarly journals Importance-performance analysis of private health facilities serving within the scope of medical tourism: Istanbul example

2021 ◽  
Vol 19 (3) ◽  
pp. 589-603
Author(s):  
Yeliz Pekerşen ◽  
◽  
Erkan Guneş ◽  
Fatma Canöz ◽  
◽  
...  
Keyword(s):  
Quality Of Service ◽  
Performance Analysis ◽  
Information Quality ◽  
Medical Tourism ◽  
Health Facilities ◽  
Wage Policy ◽  
Survey Technique ◽  
And Performance

The aim of this study is to evaluate the factors presented in the private health facilities operating in Istanbul within the scope of medical tourism with importance‑performance analysis, to determine the situation, to compare the levels of importance and performance and to reveal which factors should be protected through the obtained findings and which should be focused on and which are in the spectrum of low priority and possible excesses. For this purpose, data has been collected from medical tourists who has received medical services from 15 private health facilities operating in Istanbul between December 2019 and January 2020, using a survey technique. The data obtained has been evaluated by the Importance‑Performance Analysis. As a result of the study, the factors whose low priority should be maintained has been defined as waiting period, providing accurate hospital information, quality of service, legal inspections, follow‑up treatment and the factors that need to be focused on has been defined as the transparency of the wage policy.

scholarly journals Cross-Layer Design and Performance Analysis of Quality of Service Control Scheme for Wireless Body Area Networks

IEEE Access ◽  
2017 ◽  
Vol 5 ◽  
pp. 22462-22470 ◽  
Author(s):  
Kento Takabayashi ◽  
Hirokazu Tanaka ◽  
Chika Sugimoto ◽  
Katsumi Sakakibara ◽  
Ryuji Kohno
Keyword(s):  
Quality Of Service ◽  
Performance Analysis ◽  
Body Area Networks ◽  
Cross Layer ◽  
Cross Layer Design ◽  
Body Area ◽  
Control Scheme ◽  
Service Control ◽  
And Performance

scholarly journals SERVICE QUALITY ANALYSIS: AN EMPIRICAL STUDY OF CUSTOMER SATISFACTION IN A HEALTHCARE

2021 ◽  
Vol 19 (1) ◽  
pp. 33-38
Author(s):  
Humiras Hardi Purba ◽  
Fransisca Debora ◽  
Choesnul Jaqin ◽  
Hendra Adiyatna
Keyword(s):  
Quality Of Service ◽  
Performance Analysis ◽  
Empirical Study ◽  
Hospital Quality ◽  
Quality Analysis ◽  
Customer Preferences ◽  
Quality Dimension ◽  
Improved Performance ◽  
And Performance

Business competition is increasingly fierce, demanding that companies must provide the best products and services to customers. The quality of a product or service is an essential aspect for the continuity of a business, especially those attribute items that are directly felt by customers when purchasing or using a product. This study was aimed to analyze the quality of service to customers in a hospital-based on customer preferences. Customer assessment of each hospital quality indicator was performed through filling out questionnaires by inpatients, to determine the gap between the importance and performance levels. The analytical method used was Importance-Performance Analysis-IPA. As many as 25 quality indicators are identified from SERVQUAL. The quality dimension that becomes a priority for improved performance is related to Reliability, Assurance, and Empathy.

scholarly journals ANALISIS PERSEPSI MAHASISWA TERHADAP KUALITAS PELAYANAN UNIVERSITAS BUANA PERJUANGAN KARAWANG ( PROGRAM STUDI MANAJEMEN)

BUANA ILMU ◽  
2017 ◽  
Vol 1 (2) ◽  
Author(s):  
Suroso .
Keyword(s):  
Quality Of Service ◽  
Performance Analysis ◽  
Service Quality ◽  
Service Management ◽  
Student Assessment ◽  
Program Management ◽  
Management Program ◽  
And Performance ◽  
Using Data

Abstract The purpose of thi research analyze students’perceptions toward service quality Buana Perjuangan Karawang University Program Management. Program Management received most students than the other study programs. The first class of the year 2015/2016 registered about 241 students. However along the time, there are some students who have resigned or moved to another campus. The students reduction is due to dissatisfaction with the services UBP Karawang or other factors. Therefore, the research is needed with analyzing the quality of service management UBP Karawang management program. Quality of service is good that to have suitability between the expectations with student assessment that based on the perception. The research method used descriptive qualitative method by using data analysis techniques Importance-Performance Analysis (Jonh A. Martila and John C. James, 1977) or importance and performance analysis or customer perception. The technique of collecting data using interviews and questionaires with random sampling techniques and slovin with 7,5% rate. Population is 225 and sample is 100 responden. The conclusion of research that the perception of students toward service quality Buana Perjuangan Karawang University (program management) is good enough. Because of there is a suistability between the expections with perception of students. Key: Perception Students, Service Quality

PENGARUH KUALITAS INFORMASI DAN KUALITAS LAYANAN TERHADAP SIKAP DALAM PENGGUNAAN SISTEM APLIKASI DENGAN KEMUDAHAN PENGGUNAAN SEBAGAI VARIABEL INTERVENING PADA JASA TRANSPORTASI ONLINE (GOJEK) DI YOGYAKARTA

2019 ◽  
Vol 27 (2) ◽  
pp. 119-133
Author(s):  
Putri Aprilia Isnaini ◽  
Ida Bagus Nyoman Udayana
Keyword(s):  
Social Media ◽  
Quality Of Service ◽  
Information Quality ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Quality Of Services ◽  
Quality Of Information ◽  
Transportation Services ◽  
Application Systems

This writing is done to determine the effect of information quality and service quality on attitudes in the use of application systems with the ease of use of the system as an intervining variable in online transportation services (gojek) in Yogyakarta. The sample in this study is customers who use online motorcycle transportation services in Yogyakarta. The sampling technique uses accidental sampling technique. Data collection is done by distributing online questionnaires through the Goegle form and distributed with social media such as WhatsApp and Instagram on a 1-4 scale to measure 4 indicators. The results of this study show 1) the quality of information affects the ease of use, 2) the quality of service affects the ease of use, 3) the quality of information influences attitudes in use, 4) the quality of services does not affect attitudes in use, and 5) ease of use attitude in use.

scholarly journals Evaluasi Kualitas Layanan Website Alumni Menggunakan Metode Webqual 4.0

2019 ◽  
Vol 5 (2) ◽  
pp. 105
Author(s):  
Anisa Yulandari ◽  
Wing Wahyu Winarno ◽  
Asro Nasiri
Keyword(s):  
Quality Of Service ◽  
User Satisfaction ◽  
Information Quality ◽  
Three Dimensions ◽  
Job Seekers ◽  
End User ◽  
Interaction Quality ◽  
Service Interaction

Website Portal Alumni Amikom Yogyakarta yang dapat diakses pada alamat domain alumni.amikom.ac.id merupakan bagian dari Universitas Amikom Yogyakarta yang berfungsi sebagai sarana berbagi informasi sekaligus bertindak sebagai penghubung antara perusahaan pencari tenaga kerja dan para pencari kerja khususnya alumni Universitas Amikom Yogyakarta. Selama ini website alumni sudah berjalan belum dilakukan evaluasi terhadap kualitas layanan website yang didasarkan pada persepsi pengguna akhir sebagai umpan balik kepada pengelola website sehingga pengelola dapat mengetahui sejauh mana kepuasan pengguna dan kualitas layanan yang sudah diberikan. Tujuan dari penelitian ini yaitu untuk mengetahui kualitas layanan website alumni menggunakan tiga dimensi yang ada pada metode Webqual 4.0. Tiga dimensi itu sendiri terdiri dari Kegunaan, Kualitas Informasi, dan Kualitas Interaksi Layanan. Pendistribusian kuisioner dilakukan terhadap 200 sampel responden. Kesimpulan dari penelitian ini adalah adanya pengaruh ketiga dimensi Webqual 4.0 terhadap kepuasan pengguna. Dimensi yang paling berpengaruh yaitu Kualitas Informasi dan Kualitas Interaksi Layanan. Hal ini berarti peningkatan dapat dilakukan pada indicator yang memiliki nilai rata-rata terendah. Peningkatan pada dimensi Kualitas Informasi dapat dilakukan perbaruan secara berkala sehingga informasi yang disajikan menjadi lebih relevan. Sedangkan untuk dimensi Kualitas Interaksi Layanan dapat dilakukan dengan meningkatkan pelayanan terhadap keluhan seputar website alumni.Kata Kunci — Kualitas Layanan, Website Alumni, Webqual 4.0The Alumni Amikom Yogyakarta Website which can be accessed at the domain address alumni.amikom.ac.id is part of the Amikom University of Yogyakarta which serves as a means of sharing information while acting as a liaison between the company and job seekers, especially alumni of Yogyakarta Amikom University. So far, the alumni website has been running, yet an evaluation of the quality of website services has been carried out based on the perception of the end user as feedback to the website manager so that the manager can find out how far the user satisfaction is and the quality of the service provided. The purpose of this study is to determine the quality of the alumni website service using three dimensions that exist in the method of Webqual 4.0, there are Usability, Information Quality, and Service Interaction Quality. The conclusion of this study is the influence of the three dimensions of Webqual 4.0 on user satisfaction. The most influential dimensions are Information Quality and Service Interaction Quality. This means that an increase can be made on an indicator that has the lowest average valueKeywords— Quality of Service, Alumni Website, Webqual 4.0

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