Management Style in Retaining Loyal Customers and Quality of Products: A Case Study of Starbucks

In a number of manufacturing processes, tooling installation, calibration and maintenance guarantee the precision of fixtures and play important roles towards the overall quality of products. Recently a new type of measurement equipment called “laser tracker” was developed and utilized for assembly fixture calibration to shorten calibration time and improve the accuracy of the currently used theodolite systems. Though, the calibration of assembly fixture is critical for product quality, the calibration time creates significant burden for productivity of multi-station assembly processes. In order to shorten the calibration lead time, the number of necessary calibration setups which is determined by visibility analysis needs to be minimized. This paper presents a screen space transformation based visibility analysis that allows minimizing the number of setups. The screen space transformation is applied to transform the visibility problem from 3D to 2D space, consequently the visibility problem can be solved efficiently. A case study illustrates the procedure and verifies the validity of the proposed methodology.

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Performance Evaluation Using Multivariate Non-Normal Process Capability

Processes ◽

10.3390/pr7110833 ◽

2019 ◽

Vol 7 (11) ◽

pp. 833 ◽

Cited By ~ 1

Author(s):

Alatefi ◽

Ahmad ◽

Alkahtani

Keyword(s):

Manufacturing Industry ◽

Process Capability ◽

Quality Characteristic ◽

Process Capability Indices ◽

Manufacturing Processes ◽

Capability Indices ◽

Skewness Reduction ◽

Quality Of Products

Process capability indices (PCIs) have always been used to improve the quality of products and services. Traditional PCIs are based on the assumption that the data obtained from the quality characteristic (QC) under consideration are normally distributed. However, most data on manufacturing processes violate this assumption. Furthermore, the products and services of the manufacturing industry usually have more than one QC; these QCs are functionally correlated and, thus, should be evaluated together to evaluate the overall quality of a product. This study investigates and extends the existing multivariate non-normal PCIs. First, a multivariate non-normal PCI model from the literature is modeled and validated. An algorithm to generate non-normal multivariate data with the desired correlations is also modeled. Then, this model is extended using two different approaches that depend on the well-known Box–Cox and Johnson transformations. The skewness reduction is further improved by applying heuristics algorithms. These two approaches outperform the investigated model from the literature because they can provide more precise results regardless of the skewness type. The comparison is made based on the generated data and a case study from the literature.

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ПРОЦЕСНО-ОРІЄНТОВАНЕ УПРАВЛІННЯ РОЗВИТКОМ ЕКОНОМІЧНОГО ПОТЕНЦІАЛУ ПІДПРИЄМСТВА ПІД ЧАС ЗМІН

Economics and Management ◽

10.36919/2312-7812.2.2020.37 ◽

2020 ◽

pp. 37-44

Author(s):

Череп А.В. ◽

Каткова Н.В.

Keyword(s):

Customer Service ◽

Management Style ◽

Economic Resources ◽

Economic Potential ◽

Strategic Development ◽

Process Oriented ◽

Negative Impacts ◽

Quality Of Products ◽

Post Industrial

The article presents a study of the features of process-oriented management. The formation and use of this type of management should be carried out in close connection with the involvement of opportunities and capabilities to use the available economic resources of the enterprise. Thus, the development of economic potential of the enterprise on the basis of process-oriented management is an important part of the strategic development of the enterprise, increasing its market value, competitiveness and strengthening market position. Competition in the market in which enterprises are constantly located, mainly affects the quality of products, their final price and customer service systems. Better quality products at the same price remain the most important way to increase competitiveness. Combined with trends in the post-industrial economy, process-oriented management focuses on the company’s quality management issues, focuses on the process of managing the company’s management system and explores key links in the field of expertise. The study of factors influencing the formation of a process-oriented approach of the enterprise through the improvement of the economic potential of the enterprise is due to the constant occurrence of changes in the external environment. Such trends encourage the search for new ways to find and realize the internal reserves of companies to prevent negative impacts during change. Thus, the study of the components of process-oriented management of the enterprise in adapting to change plays an important role in shaping the management style. Each of the components can be considered as a separate project for technology transfer with the subsequent transition of the management structure itself, which adapts to the possibilities of economic potential, and thus becomes more flexible. This will allow the company to adapt more quickly to change.

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Integrated Quality-Based Production-Distribution Planning in Two-Echelon Supply Chains

Mathematical Problems in Engineering ◽

10.1155/2021/6615634 ◽

2021 ◽

Vol 2021 ◽

pp. 1-10

Author(s):

Husein Pasha ◽

Isa Nakhai Kamalabadi ◽

Alireza Eydi

Keyword(s):

Mixed Integer ◽

High Quality ◽

Swarm Optimization ◽

Integrated Production ◽

Quality Degradation ◽

Production Distribution ◽

Quality Of Products ◽

Over Time

The integrated production-distribution (P-D) planning has turned into one of the most essential areas in supply chain (SC) management in recent years, especially in the case of perishable products in which the quality of products can change over time. Nonetheless, so far, the suggested models have focused on the P-D stages of the chain while the delivery of high-quality products to customers is of paramount significance in the perishable SC. In the present paper, a multiobjective, mixed-integer, and nonlinear programming (MOMINLP) mathematical model was developed for integrated P-D deteriorating items in a two-echelon SC that emphasizes quality degradation. Quality is monitored and calculated as a function of temperature and time throughout the SC, and the main purpose of the model is to first increase the quality of products delivered to customers and, second, minimize the SC costs. To optimize the problem, the particle swarm optimization (PSO) approach was also incorporated into the model. The obtained model was applied to a case study in Protein Gostar Sina Company in Iran, which resulted in decreased P-D costs as well as increased customer satisfaction.

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Position of Price in Determinants of Quality of Products (Case Study)

Journal of Service Science and Management ◽

10.4236/jssm.2015.82018 ◽

2015 ◽

Vol 08 (02) ◽

pp. 149-160

Author(s):

Arash Hoseinkhani ◽

Mohsen Nazari ◽

Fereshteh Farzianpour ◽

Shadi Hosseini

Keyword(s):

Quality Of Products

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The Effect of Innovation, Promotion, and Quality of Products on Consumer Loyalty with Satisfaction as Intervening Variables (Case Study Costumer PT. Mandom In Surabaya)

Quantitative Economics and Management Studies ◽

10.35877/454ri.qems320 ◽

2021 ◽

Vol 2 (3) ◽

pp. 206-213

Author(s):

Rega Irsa Irawan ◽

Sengguruh Nilowardono

Keyword(s):

Customer Satisfaction ◽

Product Quality ◽

Consumer Satisfaction ◽

P Value ◽

Consumer Loyalty ◽

Significant Positive Effect ◽

Quality Of Products ◽

Positive Effect

This study aims to determine the effect of innovation, promotion, product quality on consumer loyalty with customer satisfaction as intervening. This research method uses quantitative with OLS analysis tools. The research instrument was a questionnaire with 75 samples of Gastby product consumers. The results of the study prove that Innovation has positive significant effect on consumer satisfaction as evidenced by the results of t value of 4.457 with p-value of 0.00, Innovation has significant positive effect on consumer loyalty as evidenced by the results of t value of 8.897 with p-value amounting to 0,000, promotion does not have a significant positive effect on customer satisfaction t value of 0.421 with a p-value of 0.674, promotion does not have a significant positive effect on consumer loyalty as evidenced by the result of t of 1,277 with a p-value of 0,202, quality the product has significant positive effect on customer satisfaction as evidenced by the results of t table (1.666) and p-value smaller than 0.05, product quality has significant positive effect on loyalty consumer as evidenced by the results of this value greater than t table (1.666 ) and p-value is smaller than 0.05 consumer power has an effect on consumer loyalty as evidenced by the results of t value of 4.689 with a p-value of 0.00.

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MANAGEMENT STYLE OF HOSPITALITY AND TOURISM INSTITUTE (A CASE STUDY OF THE INTERNATIONAL BALI TOURISM INSTITUTE OF DENPASAR)e

Journal of Business on Hospitality and Tourism ◽

10.22334/jbhost.v2i1.39 ◽

2017 ◽

Vol 2 (1) ◽

pp. 38

Author(s):

Ni Made Ayu Sulasmini

Keyword(s):

Management Program ◽

Management Style ◽

Self Assessment ◽

Development Management ◽

Hospitality And Tourism ◽

Diploma Program

Understanding management style enables managers to recognize their strength and weakness. This recognition allows an arrangement of a precise development management program; this will boost management performances that should be a support in developing the quality of a school. This study aimed to assess the management style of the International Bali Tourism Institute (STPBI). STPBI is a school that offers a diploma program for the hospitality and tourism students. A self-assessment management style instrument (DiPadova, 1990 in Petrick and Quinn, 1997) was used. The study indicates that in average, the managers in STPBI are strong in the role of director, but very weak in the role of broker. The result of this research depicts the management of STPBI should focus on developing the broker and producer areas to enable a well-rounded management style.

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Participatory Development Praxis: A Case Study from Pakistan’s Punjab

The Pakistan Development Review ◽

10.30541/v45i4iipp.1361-1372 ◽

2006 ◽

Vol 45 (4II) ◽

pp. 1361-1372

Author(s):

Akmal Hussain

Keyword(s):

Social Action ◽

Participatory Development ◽

Management Style ◽

Work Culture ◽

Initial Field ◽

Initial Management ◽

Intensive Work ◽

Sufficient Space

A programme, which began with the goal of overcoming poverty in rural Punjab within a decade, is historically unprecedented in this province for both its magnitude and complexity of effort. It was therefore clear from its inception that the PRSP would have to bring together a talented team of managers, each of whom could combine creativity with commitment. The challenge was to create a work culture in which this creativity and commitment could be sustained through an intensive work schedule and collective synergy. Since we were facing a unique set of circumstances in each of the eight regions where we started work, it was necessary to develop a management system that permitted sufficient space to each member of the team for independent thought and action, while at the same time, creating an environment for collective reflection and conceptualisation through which we could deepen the quality of social action. This report attempts to present the principles underlying the initial management style and work procedures of PRSP, while also reporting on the strategic plan we devised through initial field visits, the objectives we specified for the programme and the remarkable results that were achieved in the first four months.

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