scholarly journals The Effect Of Using Online Technology On Quality Of Services For Opening Accounts In BCA Bank Surabaya

2019 ◽  
Vol 1 (1) ◽  
pp. 175-184
Author(s):  
Novaquita Novaquita
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Research Results ◽  
Online Technology ◽  
Account System ◽  
Acceptance Model

This study aims to analyze the effect of perceived usefulness, perceived ease of use, convenience, and security have a simultaneous and partial effect on quality online technology usage services for customers in opening accounts at BCA Bank Surabaya .The method used by the author is a quantitative method with an approach analytical descriptive. The research variable used is TAM (Technology Acceptance Model). The research results show that Perceived Usefulness (X1), Perceived Ease of Use (X2), Comfort (X3), and Security (X4), affect simultaneously to dependent variable Service Quality (Y). Thus the first hypothesis is states "That Perceived Usefulness, Perceived Ease of Use, Comfort, and Simultaneous influential security of service quality "is empirically proven the truth. While partially, perceived ease of use, security, and comfort, no significant effect on service quality, only perceived usefulness variables only that has a significant effect on service quality variables. Research results too shows that the perceived usefulness variable is the dominant variable affect the quality of service at the opening of an online account system at the bank BCA.

scholarly journals Factor Driving E-Learning Adoption in Palestine: An Integration of Technology Acceptance Model and is Success Model

e-Finanse ◽  
2021 ◽  
Vol 17 (1) ◽  
pp. 41-49
Author(s):  
Ziad Aldammagh ◽  
Rabah Abdaljawad ◽  
Tareq Obaid
Keyword(s):  
Technology Acceptance ◽  
Paradigm Shift ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Individual Country ◽  
Is Success ◽  
E Learning ◽  
Acceptance Model

Abstract One of the most significant changes in the field of education in this information age is the paradigm shift from teacher-centered to learner-centered education. Along with this paradigm shift, understanding of students’ e-learning adoption behavior among various countries is urgently needed. Despite being one of the many countries that are still at the early stages in implementing e-learning, Palestine is a country that has recently seen an expansion in the number of students and the quality of education, which has involved high investment in e-learning. Hence, studies in this area of research interest have yet to be made known within the field of education. This study attempted to address the disparity within the literature for an individual country, Palestine, on the significant influences towards adopting e-learning. A model that investigates the effects of quality features, perceived ease of use, perceived usefulness on the intentions and satisfaction of the learners towards the effects of e-learning is proposed in this study. This model encompassed the constructs and variables embedded in TAM and ISSM along with instructor quality. The outcomes of the model, such as actual use and the moderating effect of technical support towards e-learning in Palestine, were investigated. The study proposed that the quality of the course, instructor, service and system as well as perceived usefulness determined the satisfaction among students in use e-learning.

scholarly journals ANALISIS PENERIMAAN SISTEM UJIAN ONLINE BERBAYAR DENGAN MENGGUNAKAN METODE TECHNOLOGY ACCEPTANCE MODEL (TAM) DAN WEBQUAL

2019 ◽  
Vol 1 (1) ◽  
pp. 61-72
Author(s):  
Eko Setiawan ◽  
Darius Antoni ◽  
Ahmad Haidar Mirza
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Behavioral Intention ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Acceptance Model ◽  
Behavioral Intention To Use

Technology Acceptance Model (TAM) dan Webqual merupakan teori penerimaan  teknologi yang digunakan dalam penelitian ini. Terdapat lima konstruk yang  digunakan dan merupakan gabungan dari konstruk-konstruk asli yang terdapat dalam TAM dan Webqual. Kelima konstruk tersebut adalah kemudahan pengguna persepsi (perceived ease of use / PEOU), kegunaan persepsi (perceived  usefulness / PU), kualitas interaksi layanan  (Service Interaction Quality of Website/ Web-SQ), kualitas informasi (Information Quality of Website/ Web-IQ), dan minat perilaku menggunakan teknologi (behavioral intention to use / BIUS). Model gabungan ini selanjutnya digunakan untuk meneliti sistem ujian online berbayar dengan studi kasus qualitiva.id. Penelitian ini selanjutnya akan menjelaskan tentang penerimaan sistem ujian online berbayar  pada pelajar, mahasiswa dan masyarakat umum. Jenis penelitian yang digunakan dalam penelitian ini adalah penelitian eksplanatori dengan teknik analisis data menggunakan pendekatan PLS. Data diperoleh dari responden yang merupakan siswa LKP PalComTech Palembang dengan menyebarkan kuesioner tertutup. Terdapat 142 sampel penelitian yang dianalisis menggunakan metode PLS dengan software smartPLS. Berdasarkan hasil analisis data diperoleh hasil sebagai berikut: (1) Konstruk PEOU mempengaruhi konstruk AT; (2) Konstruk PU mempengaruhi konstruk AT; (3) Konstruk AT pengaruh terhadap konstruk BIUS; (4) Konstruk Web-SQ  tidak memiliki  pengaruh  terhadap  konstruk BIUS;  (5)  Konstruk Web-IQ mempengaruhi konstruk BIUS; dan (6) Konstruk BIUS tidak memiliki pengaruh terhadap konstruk BV;. Selain itu koefisien variabel laten PU terhadap AT memiliki nilai paling besar diantara nilai koefisien variabel laten pada model hubungan antar konstruk lainnya

scholarly journals Evaluation of the Acceptance of the Developer Registration System Using the TAM Framework with the Perspective of Housing Developers and Associations in Indonesia

2021 ◽  
Vol 5 (1) ◽  
pp. 13-26
Author(s):  
Yekti Wirani ◽  
Elsa Nadira ◽  
M. Syaiful Romadhon
Keyword(s):  
Technology Acceptance ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Public Works ◽  
Perceived Ease Of Use ◽  
Registration System ◽  
Actual Usage ◽  
The Republic ◽  
Acceptance Model

The Developer Registration System (SIRENG), owned by the Ministry of Public Works and Public Housing of the Republic of Indonesia, aims to provide supervision on the quality of houses built by housing developers. Based on the interviews with the association manager PERWIRANUSA, the completeness and suitability of the information in SIRENG are still limited. It does not meet SIRENG development benefits, guaranteeing that registered developers in SIRENG are experienced and trusted. This study aims to provide recommendations for managers of SIRENG to improve the system through evaluation of acceptance of SIRENG with the association and housing developer's perspective. This study uses the Technology Acceptance Model (TAM) framework and utilizes PLS techniques to analyze respondents' data. This study used a mixed-method. This study's results are Perceived Ease of Use, Perceived Usefulness, Attitude Toward Using, and Actual Usage (AU) variables that influence the acceptance of SIRENG.

Mobile Commerce Adoption From Consumers Perspective

2018 ◽  
Vol 9 (2) ◽  
pp. 12-27 ◽  
Author(s):  
Radwan Moh'd Al-Dwairi ◽  
Laith M.K. Al-Shraideh ◽  
Emad A. Abu-Shanab
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
Subjective Norms ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Adoption Process ◽  
Perceived Ease Of Use ◽  
Perceived Trust ◽  
Perceived Security ◽  
Acceptance Model

In response, to little research focused on how Jordanians perceive and respond to m-commerce and the main factors that govern its adoption and use, this article proposes a conceptual model that extends the technology acceptance model (TAM) with important factors related to consumers and companies like perceived trust, perceived security, subjective norms and service quality. The proposed model was validated and then tested utilizing a sample of 200 students. Results indicate that a perceived ease of use, a perceived usefulness and service quality are the major drivers of m-commerce adoption among Jordanian users. In contrast perceived trust, perceived security, and subjective norms are not significant toward the adoption process. A detailed analysis and results follows this article.

scholarly journals FAKTOR YANG MEMPENGARUHI KEPUASAN PENGGUNA SITUS BELANJA

2020 ◽  
Vol 22 (1) ◽  
pp. 18-27
Author(s):  
Yudi Wahyu Wibowo
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
User Satisfaction ◽  
Online Shopping ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Systems Quality ◽  
Acceptance Model

Satisfaction is one sign of the success of a product or service in this case in the form of online shopping sites. Satisfaction assessed if users feel the achievement of a goal from the user. This study aimed to analyze the influence of variables contained in an online shopping website that quality systems, quality of information, perception of usefulness, ease of use to the user satisfaction. This research used experimental methods and quantitative data in the form of a questionnaire. The results showed that the three hypotheses were rejected and 4 received. Results of the data analysis using methods DeLone and McLean combined with Technology Acceptance Model (TAM) and PLS SEM showed that the three factors that influence user satisfaction is the quality of the system, perceived ease of use and perceived usefulness.

Security quality of KMS and KMS adoption: The context of SMEs

2021 ◽  
pp. 1-18
Author(s):  
Gabriel Nyame ◽  
Zhiguang Qin ◽  
Ernest Kwame Ampomah
Keyword(s):  
Technology Acceptance ◽  
Correlation Factor ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Influential Factor ◽  
Perceived Ease Of Use ◽  
Data Collection Process ◽  
Task Technology Fit ◽  
Acceptance Model

BACKGROUND: Knowledge is a source of competitive and strategic resource for many small- and medium-sized enterprises (SMEs). Securing knowledge assets through secured knowledge management systems (KMS) is a critical concern among SMEs. Due to the socio-technical nature of KMS, the security quality of KMS is an influential factor in KMS adoption by SMEs. OBJECTIVE: This study examines the effects of the security quality of KMS and the task-technology fit on KMS adoption among SMEs in Ghana. It further investigates whether or not the security quality of KMS affects the ease of use of KMS among SMEs. METHODS: Using a structured questionnaire, data were gathered from 281 IT professionals from 67 SMEs in Ghana. We used the technology acceptance model (TAM) to find out how security quality and task-technology fit (TTF) affect users’ acceptance of KMS. To facilitate the data collection process and to strictly focus on small and medium-sized enterprises, we excluded enterprises having 100 or more employees. The analyses used for this study focused on the key constructs and they included correlation, factor analysis, and multiple regression analysis. RESULTS: The study found that both perceived ease of use and perceived usefulness influence users’ behavioral intention to accept KMS. Perceived ease of use has a positive relationship with perceived usefulness. Also, the security quality of KMS was found to affect both perceived usefulness and perceived ease of use. However, the effect of the relationship between the security quality of KMS and perceived ease of use is higher when moderated by TTF. CONCLUSIONS: The security quality of KMS is fundamental to strengthening knowledge as a source of competitive advantage for most enterprises. It is important for managers to recognize security quality as an opportunity rather than a threat to advance and sustain their competitiveness as well as ensuring knowledge-sharing success.

Factors Influencing Citizen Adoption of E-Government in Developing Countries

2015 ◽  
pp. 1349-1367
Author(s):  
Omar Al Hujran ◽  
Anas Aloudat ◽  
Ikhlas Altarawneh
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Factors Affecting ◽  
Citizen Satisfaction ◽  
Government Services ◽  
Body Of Knowledge ◽  
Acceptance Model

The main purposes of this study are to investigate citizen adoption of e-government services in Jordan and to explore factors affecting the level of adoption of e-government services. Importantly, this study aims to develop a conceptual framework that is based on previous literature of Technology Acceptance Model (TAM) in order to examine the relationships between certain factors (government trustworthiness, service quality and citizen satisfaction) and citizen adoption of e-government services. A self-administered questionnaire was used to capture data from 356 Jordanian citizens across the country randomly. The findings indicate that perceived usefulness, perceived ease of use, citizen satisfaction and trustworthiness are significant predictors of the Jordanian intention to use an e-government service. The results also showed that the service quality dimensions: responsiveness, reliability, and empathy have significant impacts on the citizen satisfaction. The study has made significant contributions to the body of knowledge at academic and practical levels as an important exploratory study that was conducted in the context of Jordan, a developing country with genuine need for more research works on e-government issues. In addition, this study provides some valuable insights into the performance and adoption of e-government in Jordan that could help government agencies to improve the effectiveness of their services.

Factors Influencing Citizen Adoption of E-Government in Developing Countries

2013 ◽  
Vol 9 (2) ◽  
pp. 1-19 ◽  
Author(s):  
Omar Al Hujran ◽  
Anas Aloudat ◽  
Ikhlas Altarawneh
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
Ease Of Use ◽  
The Body ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Factors Affecting ◽  
Citizen Satisfaction ◽  
Government Services ◽  
Acceptance Model

The main purposes of this study are to investigate citizen adoption of e-government services in Jordan and to explore factors affecting the level of adoption of e-government services. Importantly, this study aims to develop a conceptual framework that is based on previous literature of Technology Acceptance Model (TAM) in order to examine the relationships between certain factors (government trustworthiness, service quality and citizen satisfaction) and citizen adoption of e-government services. A self-administered questionnaire was used to capture data from 356 Jordanian citizens across the country randomly. The findings indicate that perceived usefulness, perceived ease of use, citizen satisfaction and trustworthiness are significant predictors of the Jordanian intention to use an e-government service. The results also showed that the service quality dimensions: responsiveness, reliability, and empathy have significant impacts on the citizen satisfaction. The study has made significant contributions to the body of knowledge at academic and practical levels as an important exploratory study that was conducted in the context of Jordan, a developing country with genuine need for more research works on e-government issues. In addition, this study provides some valuable insights into the performance and adoption of e-government in Jordan that could help government agencies to improve the effectiveness of their services.

Factors contributing towards adoption of E-banking in Pakistan

2014 ◽  
Vol 1 (1) ◽  
pp. 437 ◽  
Author(s):  
Azam Khurshid ◽  
Muhammad Rizwan ◽  
Erum Tasneem
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
Perceived Risk ◽  
Negative Impact ◽  
Positive Impact ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Perceived Trust ◽  
Acceptance Model

Purpose:The main purpose of this research is to understand the customer’s E-Banking adoption behavior. To achieve this purpose we are going to investigate the External variables (Perceived Risk, Service Quality, and Perceived Trust), Technology Acceptance Model (perceived usefulness, perceived ease of use) and their effect on attitude towards using and the adoption of E-Banking.Methodology:Questionnaire was used to collect the data from convenience sampling of 150 customers. Regression analysis is use to determine the stability of E-Banking proposed model and hypothesis testing.Results & Findings:The results confirm that Perceived Usefulness, Perceived Ease of Use have positive impact on Attitude towards using. Service Quality has positive impact on Perceived Usefulness, Perceived Ease of Use, and Attitude towards using. Perceived Risk has negative impact on Attitude towards using. Perceived Trust and Attitude towards using have positive impact on E-Banking adoption. The results not supported one hypothesis Perceived Risk (PR) impact on Perceived Usefulness (PU). Results shows that PR has negative impact on PU.

E-service quality and actual use of e-banking: Explanation through the Technology Acceptance Model

2019 ◽  
Vol 36 (4) ◽  
pp. 503-519
Author(s):  
Sheraz Ahmad ◽  
Sabeen Hussain Bhatti ◽  
Yujong Hwang
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Behavioral Intentions ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Actual Use ◽  
Technological Developments ◽  
Acceptance Model

Due to recent technological developments in banking, the use of e-banking is becoming increasingly widespread. This study explored the effect of e-service quality on actual use of e-banking services and explained it through the Technology Acceptance Model. A survey was conducted in Pakistan and 493 questionnaires were collected from e-banking users and the data was analyzed using AMOS 20 and SPSS 20. The results of the study indicate that e-service quality positively affects perceived usefulness, perceived ease of use and intention to use e-banking and perceived usefulness positively affects attitude towards using e-banking and behavioral intentions to use e-banking. Perceived ease of use affects attitudes towards e-banking and attitudes positively affect behavioral intentions to use e-banking and behavioral intentions further positively affect actual use of e-banking. The sequential mediation of attitude and intention has been confirmed between e-service quality and actual use of e-banking. This study has significance for the managers of banking industry and will enable them to influence the attitude of customers in favor of their services and also help them devise strategies to improve their profitability.

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