Why Emotional Labor is Important for Public Service Motivation and Job Performance? : The Case of Civil Servants in Ghana

2020 ◽  
Vol 38 (1) ◽  
pp. 49-74
Author(s):  
Abdul-jabiru Adam ◽  
Pan Suk Kim
Keyword(s):  
Job Performance ◽  
Public Service ◽  
Emotional Labor ◽  
Public Service Motivation ◽  
Civil Servants

scholarly journals Emotional Labor as a Mediator between the Relationship of Public Service Motivation and Job Performance of Registered Medical Technologists

OALib ◽  
2021 ◽  
Vol 08 (11) ◽  
pp. 1-22
Author(s):  
Glennie Anne Ordanza Cortez ◽  
Mica Danielle Sese Averilla ◽  
Guian Polo Reyes Brotonel ◽  
Maria Hanna Ava Juanites de Leon ◽  
Allessandra Mae Ting Lao ◽  
...  
Keyword(s):  
Job Performance ◽  
Public Service ◽  
Emotional Labor ◽  
Public Service Motivation ◽  
Medical Technologists ◽  
Relationship Of ◽  
The Relationship

Public service motivation and organizational performance in Chinese provincial governments

2016 ◽  
Vol 10 (4) ◽  
pp. 770-786 ◽  
Author(s):  
Chunkui Zhu ◽  
Chen Wu
Keyword(s):  
Organizational Performance ◽  
Public Service ◽  
Public Service Motivation ◽  
Provincial Government ◽  
Civil Servants ◽  
Hunan Province ◽  
Government Employees ◽  
Content Type ◽  
The Public ◽  
The Government

Purpose This paper aims to examine different hypotheses concerning the effects of public service motivation (PSM) and other attitudinal or institutional dimensions on organizational performance (OP). Specifically, based on the experience of Chinese provincial governments, this study provides new evidence about how PSM may affect OP. Design/methodology/approach This study collected data from a survey of different provincial government departments in Sichuan Province, Hubei Province, Hunan Province and Chongqing Municipality in 2011. Using data from 761 respondents, Pearson correlation analysis and regression analysis were used to explore the relationships between related factors. Findings PSM, job satisfaction, affective commitment and job involvement have statistically significant effects on OP, and these results are consistent with the findings of previous researches that PSM positively affected OP at a significant level. The results suggest that, if civil servants have a strong PSM, the performance of their organizations will be high. Research limitations/implications Future research should look for additional factors that affect OP, comparing employees’ perceptions of an organization’s performance with objective data to determine whether, and to what degree, subjective measures of performance are valid measures of OP in the public sector. Practical implications In the process of improving government performance, it is significant to give attention to the government employees’ mentality. The government training and promotion system should encourage civil servants to care about the public interest. A more flattened organization should be considered as part of the next steps in government reform, and more opportunities should be provided to involve more government employees in policy making. Originality/value This study helps to clarify the effects of individual factors of PSM on OP in China in a tightly controlled bureaucratic environment, where related data are hardly accessible.

scholarly journals Public Service Motivation: A Rationalist Critique

2018 ◽  
Vol 48 (1) ◽  
pp. 82-96 ◽  
Author(s):  
Chris O’Leary
Keyword(s):  
Public Administration ◽  
Empirical Research ◽  
Public Service ◽  
Public Interest ◽  
Public Service Motivation ◽  
Civil Servants ◽  
The Public ◽  
Public Resources ◽  
Bureaucratic Behavior

There has been a significant and growing interest, and growing empirical research, around Public Service Motivation (PSM) in recent years. There are few critiques of the construct, and none from a rationalist perspective. Given that the origins of PSM lie in attempts by public administration scholars to counter rationalist explanations of bureaucratic behavior, this lack of countercriticism is surprising. This article provides a rationalist critique of PSM. It argues that PSM is consistent with, and not an alternative to, rationalist understandings of what motivates individuals. It also argues that a significant gap in the PSM literature is around how civil servants and others make decisions; decisions about the public interest, and thus how and when to allocate public resources. It concludes that seeing PSM as consistent with rationality, and specifically as a form of expressive interests, answers many of the remaining questions about PSM and addresses the substantive gaps in the construct.

Public service motivation and job performance of public sector employees in the Netherlands

2009 ◽  
Vol 75 (1) ◽  
pp. 35-52 ◽  
Author(s):  
Peter Leisink ◽  
Bram Steijn
Keyword(s):  
Public Sector ◽  
The Netherlands ◽  
Service Delivery ◽  
Job Performance ◽  
Public Service ◽  
Public Service Motivation ◽  
Measurement Scale ◽  
Public Service Delivery ◽  
Four Dimensions ◽  
The Usa

This article contributes in three ways to our understanding of public service motivation (PSM) and its effects. In the first place, it applies an abridged version of Perry's measurement scale in the Dutch public sector. Although the results of the analysis show that PSM is a valid concept in this context, doubts arise as to whether one should use the same four dimensions as in the USA. Second, the analysis shows that — contrary to expectations — PSM is of equal importance in the segments of the Dutch public sector that were investigated. Third, the effect of PSM on three performance-related behavioural outcome variables (commitment, willingness to exert effort and perceived job performance) is analysed. In addition to PSM, a measurement of PSM fit is included. The hypothesis that PSM fit mediates the relationship between PSM and the outcome variables is rejected. In practice, it appears that both PSM and PSM fit have independent effects on these outcome variables. Points for practitioners Public organizations have to attract people who are motivated to work for the sector. In the Netherlands, the Ministry of the Interior is running a recruitment campaign to achieve this. This article shows the value of this strategy as workers with such a motivation (`public service motivation' or PSM) are more committed to the organization, more willing to exert effort and have a higher perception of their performance. Probably this will reflect in better public service delivery. However, the article also shows that recruiting PSM-oriented workers is not enough. It is also important that workers will be able to really `use' their PSM in their work. If not, they will become frustrated, which in the end will have adverse effects for the quality of public service delivery.

Merit, Tenure and Public Service Motivation: Evidence from Conjoint Experiments with Civil Servants

2019 ◽  
Vol 2019 (1) ◽  
pp. 13230
Author(s):  
Jan-Hinrik Meyer-Sahling ◽  
Kim Sass Mikkelsen ◽  
Christian Schuster
Keyword(s):  
Public Service ◽  
Public Service Motivation ◽  
Civil Servants

scholarly journals SERVANT LEADERSHIP AND FOLLOWER JOB PERFORMANCE: THE MEDIATING EFFECT OF PUBLIC SERVICE MOTIVATION

2016 ◽  
Vol 94 (4) ◽  
pp. 1025-1041 ◽  
Author(s):  
GARY SCHWARZ ◽  
ALEXANDER NEWMAN ◽  
BRIAN COOPER ◽  
NATHAN EVA
Keyword(s):  
Job Performance ◽  
Servant Leadership ◽  
Public Service ◽  
Public Service Motivation ◽  
Mediating Effect

scholarly journals Towards a Better Understanding on the Relationship between Knowledge Sharing and Public Service Motivation

2020 ◽  
pp. 41-67
Author(s):  
Usman Madugu ◽  
Halimah Abdul Manaf ◽  
Syarfa Ayuni Nasir ◽  
Sharmaine Sakthi Ananthan ◽  
Mega Hidayati
Keyword(s):  
Social Justice ◽  
Best Practices ◽  
Knowledge Sharing ◽  
Public Service ◽  
Public Service Motivation ◽  
Civil Servants ◽  
Public Servants ◽  
Public Interests ◽  
Civic Duty ◽  
The Relationship

Knowledge sharing has been acknowledged as the right mechanism for public servants to share best practices in performing work among workers. The sharing of best practices on learning by actions (doing) seems to enhance motivation among public servants to provide quality services. Thus, the purpose of this study is to examine the relationship between knowledge sharing and public service motivation among civil servants in the Department of Student Affairs, UiTM Merlimau and Public Works Department (JKR), Jasin, Malaysia. A total of 150 questionnaires were distributed but only 118 questionnaires were validly returned and used. The findings demonstrate that the level of knowledge sharing practices in both organisations is at moderate level. Pearson correlation analysis shows that policy making, commitment to public interests, social justice, civic duty, compassion and self-sacrifice have significant relationships with knowledge sharing practices. Meanwhile, multiple regression analysis reveals that only commitment to public interests, social justice as well as civic duty significantly influence the practices of knowledge sharing. The findings conclude that knowledge sharing is key element used by civil servants in producing public service motivation.

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