scholarly journals Analysis of User Satisfaction Level and Level of Importance of SIMUTU Implementation Using PIECES Framework

2018 ◽  
Vol 2 (2) ◽  
pp. 536-541
Author(s):  
Ahmad Zaky
Keyword(s):  
Information System ◽  
Quality Assurance ◽  
Quality Management ◽  
Management Information System ◽  
User Satisfaction ◽  
Analysis Model ◽  
Management Information ◽  
Framework Analysis ◽  
Level Of Satisfaction ◽  
Quality Management Information System

Quality Assurance for an organization is a must because the organization that guarantees the quality is an organization that always meet the needs and satisfaction of its customers, because satisfied customers will increase to be loyal customers and this means will provide benefits for the organization concerned. University of Muhammadiyah Malang (UMM) has been using Information System for Quality Assurance designed for evaluation of academic service of University of Muhammadiyah Malang. Students can easily access Quality Management Information System (SIMUTU) anywhere and anytime. Because of the importance of SIMUTU for Quality Assurance of Muhammadiyah University of Malang, this research is conducted to determine whether Quality Management Information System (SIMUTU) has been running properly. In this research, analysis and evaluation of Information System using PIECES Framework analysis model with the purpose of measuring the level of satisfaction and importance level and analyzing the components - components what need to be improved again the quality of the waiter at SIMUTU. From 40 respondents got average result of level of satisfaction 3,53 which mean SIMUTU have give satisfaction to student, meanwhile importance level 3,79 which mean SIMUTU implementation is considered important to improve academic service of University of Muhammadiyah Malang.

scholarly journals Metode Pieces Framework Pada Tingkat Kepuasan Pengguna Sistem Informasi Perpustakaan Universitas Muhammadiyah Sorong

2021 ◽  
Vol 8 (1) ◽  
pp. 63
Author(s):  
Muzakkir Pangri ◽  
Sunardi Sunardi ◽  
Rusydi Umar
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
System Analysis ◽  
Performance Information ◽  
Analysis Model ◽  
Framework Analysis ◽  
Campus Environment ◽  
Level Of Satisfaction ◽  
Domain Performance

Abstrak: Sistem informasi mempunyai peran penting dalam menghasilkan informasi bagi semua tingkatan manajemen. Analis perlu mengetahui keperluan informasi yang diinginkan manajemen agar informasi yang dihasilkan oleh sistem informasi dapat berfungsi dan tepat bagi manajemen. Proses evaluasi terhadap kinerja dari sistem informasi diperlukan untuk mengetahui apakah sistem informasi Universitas Muhammadiyah Sorong berjalan sebagaimana mestinya. Evaluasi sistem informasi dapat dilakukan dengan cara yang berbeda dan pada tingkatan yang berbeda, tergantung pada tujuan evaluasinya. Dalam melakukan kegiatan analisis dan evaluasi sistem informasi, terdapat beberapa metode atau model analisis yang dapat digunakan salah satunya adalah model analisis PIECES Framework. Untuk mempermudah evaluasi, ditawarkan cara analisis dengan kerangka PIECES Framework yang menguraikan ke dalam 6 fokus analisis kelemahan yaitu Performance, Information and Data, Economy, Control and Security, Eficiency dan Service. Tujuan penelitan ini untuk mengukur tingkat kepuasan, mengetahui kelemahan serta kekuatan dan menganalisis komponen-komponen yang diperlukan untuk meningkatkan kualitas pelayanan, yang terdapat pada sistem informasi perpustakaan Universitas Muhammadiyah Sorong. Berdasarkan hasil perhitungan daftar pernyataan yang diberikan kepada responden yang merupakan pengguna sistem informasi perpustakaan Universitas Muhammadiyah Sorong, domain Performance, Information & Data, Economics, Control & Security, Efficiency, dan Service, semua berada pada kategori puas, artinya penerapan sistem informasi perpustakaan Universitas Muhammadiyah Sorong, yang saat ini digunakan dilingkungan Kampus sudah dapat diterima sesuai dengan kerangka PIECES Framework.   Kata kunci: kepuasan pengguna, PIECES Framework, website.   Abstract: Information systems have an important role in producing information for all levels of management. Analysts need to know necessity of the information that management wants so that the information generated by the information system can function and be appropriate for management. The process of evaluating performance of the information system is needed to determine whether the information system at the University of Muhammadiyah Sorong is running as it should. Information systems evaluation can be carried out in different ways and at different levels, depending on objective of the evaluation. In carrying out information system analysis and evaluation activities, there are several methods or analysis models that can be used, one of which is the PIECES Framework analysis model. To simplify the evaluation, an analysis method is offered with the PIECES Framework which describes the 6 focus of weakness analysis, that are Performance, Information and Data, Economy, Control and Security, Efficiency and Service. The purpose of this research is to measure the level of satisfaction, find out the strengths, weaknesses and analyze the components that need to be improved the quality of service, which is contained in the library information system of the Muhammadiyah University of Sorong. Based on the results of the calculation of the list of statements given to respondents who are users of the library information system at the Muhammadiyah University of Sorong, the domain of Performance, Information & Data, Economics, Control & Security, Efficiency and Service, all of in the satisfied category, meaning that the application of the library information system at the Muhammadiyah University of Sorong , which is currently being used in the campus environment is acceptable in accordance with the PIECES Framework.   Keywords: user satisfaction, PIECES Framework, website.

Analysis and Design of PCB Multistage Process Quality Management Information System

2012 ◽  
Vol 217-219 ◽  
pp. 2658-2663
Author(s):  
Xiao Rong Chen ◽  
Lin Bai ◽  
Tong Wu
Keyword(s):  
Information System ◽  
Quality Management ◽  
Real Time ◽  
Management Information System ◽  
Production Quality ◽  
Quality Information ◽  
Management Information ◽  
The Real ◽  
Analysis And Design ◽  
Quality Management Information System

This paper analyses the actual applications demand of the real-time PCB production quality management information system for the electronic product manufacturing enterprises, has established functional model for the real-time PCB production and quality management information system, and has used of mathematical statistics and mathematical logic principles, methods to analyzed of PCB production quality information, which was collected in real-time, finally, has established a Quality Information System PCB, this system achieves the various production processes and product quality tracking and retroactively for PCB.

Design and Development of a Quality Management Information System

2011 ◽  
pp. 561-578
Author(s):  
M. Sakthivel ◽  
S.R. Devadasan ◽  
S. Ragu Raman ◽  
S. Sriram
Keyword(s):  
Information System ◽  
Quality Management ◽  
Management Information System ◽  
High Technology ◽  
Iso 9001 ◽  
Quality Information ◽  
Management Information ◽  
General Management ◽  
Quality Management Information System ◽  
The One

Among all quality strategies, the quality information system (QIS) is the one which finds comparatively little recognition among the quality engineering professionals. The situation is different in the general management arena where management professionals are striving to attain core competence of organizations through the implementation of management information systems (MIS). On realizing this trend and anticipating tremendous benefits, a research project has been started with the objective of developing a QIS compatible to ISO 9001:2000. In this paper, the quality management information system (QMIS) that has been designed by referring to Clause 4 of ISO 9001:2000 has been reported. After designing this QMIS, its development in real-time environment was examined by conducting a study at an ISO 9001:2000 certified high technology-oriented company. Also, a validation study was conducted by gathering the opinions and assessment of the managing partner of the company on QMIS. These studies revealed the feasibility and possibility of implementing QMIS in ISO 9001:2000 certified companies. The details of this work are presented in this paper.

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