scholarly journals Analisis Peningkatan Kualitas pada Rantai Pasok Buah Pepaya Calina

2016 ◽  
Vol 6 (3) ◽  
pp. 206
Author(s):  
Ratih Prihatiningtyas ◽  
Alim Setiawan S ◽  
Nur Hadi Wijaya
Keyword(s):  
Supply Chain ◽  
Quality Improvement ◽  
Customer Satisfaction ◽  
Quality Function Deployment ◽  
Raw Materials ◽  
Production Capacity ◽  
Sweet Taste ◽  
Materials Management ◽  
Quality Function ◽  
Safety Assurance

<p class="Default"><em>Due to the fact that post-harvest handling of local fruits especially in Calina papaya supply chain (IPB 9) has experience problems that can affect the value of its quality appearance, quality improvement is absolutely required. The purposes of this research are 1) Identifying the key attributes of Calina papaya quality improvement based on desires of consumers and to know the level of customer satisfaction using Quality Function Deployment (QFD); 2) Analyzing the causes of Calina papaya quality problems, and 3) Analyzing strategies or ways to improve the quality of Calina papaya in Indonesia. The results of this research show that there are three main attributes of customer satisfaction; namely, the sweet taste, color of fruit meat, and texture of fruit meat. Supply chain activities that have the highest interests of rate based on analysis of QFD are the maintenance (value 521) of cultivation. There are two attributes that have mismatches of quality; bruise and pests-diseases, caused by the raw materials, management, labor, environment, machine and method. </em><em>The highest priority that can be chosen as the alternative strategy is increasing production capacity, product quality, and food safety assurance by expanding the distribution network.</em><em> </em></p><em>Keywords : Calina papaya, quality function deployment, strategy, quality</em>

Peningkatan Kualitas Layanan Konsumen Dengan Metode Servqual Dan Quality Function Deployment

2019 ◽  
Vol 3 (2) ◽  
pp. 60
Author(s):  
Chistofora Desi Kusmindari
Keyword(s):  
Customer Satisfaction ◽  
Quality Function Deployment ◽  
Quality Function

Permasalahan dalam penelitian ini adalah bagaimanakah peningkatan kualitas layanan konsumen CV. Sinar Jaya Agung dengan metode servqual dan quality function deployment dengan tujuan untuk mengetahui persepsi konsumen dengan metode servqual, untuk menentukan nilai gap servqual antara persepsi dan harapan konsumen, dan untuk meningkatkan kualitas layanan sesuai dengan kebutuhan dan keinginan konsumen dengan menggunakan metode quality function deployment. Hasil penelitian ini menunjukkan bahwa semakin tinggi nilai customer satisfaction performancemaka semakin tinggi pula tingkat persepsi konsumen terhadap atribut oleh responden, nilai gap servqual diperoleh nilai tertinggi sebesar 0,35 pada atribut karyawan memiliki kompetensi dan profesional dalam melayani pelanggan. Dengan demikian dapat diartikan bahwa kualitas layanan konsumen yang diberikan sudah bisa dikatakan baik. Hasil pengujian quality function deployment menunjukkan bahwa untuk meningkatkan kualitas layanan sesuai dengan kebutuhan dan keinginan konsumen, maka perusahaan harus melakukan beberapa perbaikan, antara lain: lokasi perusahaan harus mudah dijangkau oleh konsumen, penyediaan checklist pembersihan, pemberian pelatihan rutin kepada karyawan, serta service yang baik dari karyawan pada konsumen.

scholarly journals Quality function deployment: more than a design tool

2019 ◽  
Vol 11 (2) ◽  
pp. 142-166 ◽  
Author(s):  
Nadiye Ozlem Erdil ◽  
Omid M. Arani
Keyword(s):  
Quality Improvement ◽  
Quality Function Deployment ◽  
Design Tool ◽  
Quality Improvements ◽  
Literature Study ◽  
Quality Function ◽  
Content Type ◽  
Study Approach ◽  
Design Activities

Purpose This paper aims to investigate to what extent quality function deployment (QFD) can be used in quality improvement rather than design activities. Design/methodology/approach A framework was developed for implementation of QFD as a quality improvement tool. A case study approach is used to test this framework, and quality issues were analyzed using the framework in a ceramic tile manufacturing company. Findings The results showed considerable improvements in the critical quality characteristics identified and sales rates, demonstrating the potential of QFD to be used in assessing and prioritizing areas of improvement, and converting them into measurable process or product requirements. Research limitations/implications One case study was completed. More studies would be beneficial to support current findings. Practical implications This framework provides structured approach and guidelines for practitioners in adapting QFD for quality improvements in existing products or processes. Originality/value This study proposes a new framework to use QFD in quality improvement activities, expanding its application areas. Moreover, the results of the literature study performed provide a valuable collection of practical QFD implementation examples.

scholarly journals PERANCANGAN KURSI TANGGA MENGGUNAKAN METODE QUALITY FUNCTION DEPLOYMENT

2020 ◽  
Vol 4 (2) ◽  
pp. 229
Author(s):  
Antonius Sugianto ◽  
Ngesti Yuwono ◽  
Kristianus Satriawan
Keyword(s):  
Product Design ◽  
Quality Function Deployment ◽  
High Weight ◽  
Raw Materials ◽  
Quality Function ◽  
Application Method ◽  
Limited Space ◽  
Function Shape

Limited space in carrying out activities demanded the availability of furniture that has multifunctional. The purpose of this research is to design a multi-functional Stair Chair. The method used is Quality Function Deployment. The Quality Function Deployment method is used to obtain the product variables desired by most prospective users so that expected design results can fulfill the consumer's wishes. Existing product variables are the description of the main aspects of designing a product i.e. function, shape, construction and material. The main aspects of this design should be considered in order to produce a product design that meets the criteria in designing the correct furniture techniques. The understanding of the importance of ergonomics and anthropometry is indispensable for the main purpose of product design that is appropriate to the wishes of consumers can be fulfilled. Comfort and security become something the parameters must be met. Suitability of the size of furniture with users should be noticed for comfort in use can be fulfilled. Application method of Quality Function Deployment recommends that the development of stair seat products should be aware of the variable needs of consumers who have high weight, namely using strong raw materials, using raw materials that are durable, Using a maximum construction of 2 types, the system of fix assembly. Keywords: design; ladder chair; multi function; quality function deployment ABSTRAKKeterbatasan ruang  dalam melaksanakan aktivitas menuntut tersedianya furnitur yang memiliki multifungsi. Tujuan penelitian ini merancang Kursi Tangga yang memiliki multi fungsi. Metode yang digunakan adalah Quality Function Deployment. Metode Quality Function Deployment digunakan untuk mendapatkan variabel produk yang diinginkan oleh sebagian besar calon pemakai sehingga diharapkan hasil perancangan dapat memenuhi keinginan konsumen. Variabel produk yang ada merupakan penjabaran dari aspek utama dalam merancang sebuah produk yaitu fungsi, bentuk, konstruksi dan bahan. Aspek utama dalam perancangan ini harus diperhatikan agar menghasilkan rancangan produk yang memenuhi kriteria dalam teknik mendesain furniture yang benar. Pemahaman akan pentingnya ergonomi dan antropometri sangat diperlukan agar tujuan utama perancangan produk yang sesuai dengan keinginan konsumen dapat terpenuhi. Kenyamanan dan keamanan menjadi sesuatu parameter yang harus dipenuhi. Kesesuaian ukuran furniture dengan pengguna harus diperhatikan agar kenyamanan dalam pemakaian dapat terpenuhi. Aplikasi metode Quality Function Deployment merekomendasikan bahwa pengembangan produk Kursi Tangga harus memperhatikan variabel kebutuhan konsumen yang memiliki bobot tinggi yaitu menggunakan bahan baku yang kuat, menggunakan bahan baku yang awet, menggunakan konstruksi maksimal 2 jenis, sistem perakitan mati.

scholarly journals Improving Service of Quality using Quality Function Deployment

2019 ◽  
Vol 4 (2) ◽  
pp. 68
Author(s):  
Ratna Ekasari ◽  
Nurul Aziza ◽  
M Adhi Prasnowo ◽  
Khoirul Hidayat
Keyword(s):  
Customer Satisfaction ◽  
Completion Time ◽  
Quality Function Deployment ◽  
Employee Performance ◽  
Point Of View ◽  
Title Page ◽  
Quality Function ◽  
Services Industry ◽  
Number Of Customers

<div class="page" title="Page 1"><div class="layoutArea"><div class="column"><p><span>AdiTeknik </span><span>is one of the garages in Sidoarjo, East Java, Indonesia, engaged in repairing services industry tools. This garage recently has problems in attracting customers. Prior studies suggest that one of the things that affect the number of customers is customer satisfaction. After listening to complaints from several consumers, consumers said that they are less satisfied with the quality of the garage. This phenomenon become the trigger for us to investigate the customer satisfaction especially on the </span><span>AdiTeknik </span><span>garage. One method that can be used to help companies to improve the quality according to customer point of view is Quality Function Deployment (QFD). We find that there are twelve attributes of the desires and needs of consumers to improve the quality of garage service of </span><span>AdiTeknik. </span><span>Those are the quality of repair, cleanliness and neatness of the garage, complete facilities for customer, employee performance, repair results in accordance with demand, timeliness of completion, the ability to analyze problems, clarity fees and the completion time, warranty repair results, employee friendliness, ease of contacting a workshop, and a willingness to give feedback. </span></p></div></div></div>

scholarly journals Service Quality Improvement by Using the Quality Function Deployment (QFD) Method at the Government General Hospital

2019 ◽  
Vol 1363 ◽  
pp. 012095 ◽  
Author(s):  
Abdurrozzaq Hasibuan ◽  
Luthfi Parinduri ◽  
Oris Krianto Sulaiman ◽  
Abdul Rahman Suleman ◽  
Adek Khadijatul Z Harahap ◽  
...  
Keyword(s):  
Quality Improvement ◽  
Service Quality ◽  
General Hospital ◽  
Quality Function Deployment ◽  
Quality Function ◽  
The Government ◽  
Qfd Method

scholarly journals STRATEGI PENINGKATAN KUALITAS PRODUK AYAM GORENG RUMAH MAKAN AYAM GORENG ASLI PRAMBANAN RENON, DENPASAR

2019 ◽  
Vol 7 (1) ◽  
pp. 21
Author(s):  
Pandila Diahtaradipa Ganantrya ◽  
Amna Hartiati ◽  
Cokorda Anom Bayu Sadyasmara
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Consumer Satisfaction ◽  
Quality Function Deployment ◽  
Quality Function ◽  
Good Product ◽  
Level Of Importance ◽  
Qfd Method ◽  
Good Product Quality

Consumer satisfaction in a restaurant can be improved through good product quality in accordance with the wishes and needs of consumers. Improving product quality is an important problem for a restaurant because it is beneficial for restaurants and consumers. The purpose of this study are: (1) to know the attributes of fried chicken that are considered important by consumers in the original Prambanan fried chicken restaurant, (2) to measure the level of importance of the quality of fried chicken products, (3) to measure the level of consumer satisfaction with the quality of fried chicken products and (4) knowing the strategy to improve the quality of fried chicken products. This study uses the Quality Function Deployment (QFD) method. The results of this study indicate that there are 11 attributes of product quality that are considered important by consumers with very important criteria. The biggest value of consumer interest is the attribute of fried chicken taste of 3.78. On the value of consumer satisfaction attributes of fried chicken chili variants have the smallest value of 3.08 with the highest IR of 1.30 need to provide and improve the quality of the product on the attributes of the fried chicken chili sauce. Keywords: fried chicken, product quality, customer satisfaction, quality function deployment (QFD)

Fuzzy Quantitative Approach to Prioritize Green Factors in Supply Chain

2014 ◽  
Vol 592-594 ◽  
pp. 2645-2653
Author(s):  
K.R. Anand ◽  
Ramalingaiah ◽  
P. Parthiban
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Automotive Industry ◽  
Quality Function Deployment ◽  
Quantitative Approach ◽  
Green Supply Chain Management ◽  
Green Supply Chain ◽  
Customer Requirements ◽  
Chain Management ◽  
Quality Function

Eco Design integrates environmental thinking into product design and packaging including in its production, consumption and disposal of the product life cycle in the supply chain. In today’s scenario eco design is very important for saving our environment. This papers aims to investigate the technology, organization and environment factors of the eco design that influence the adoption of Green Supply Chain Management using Fuzzy Quality Function Deployment (FQFD). Quality function deployment (QFD) is a planning and problem-solving methodology used to translate customer requirements (CRs) into technical requirements (TRs) in the Course of new product development (NPD). In the proposed model, fifteen fundamental requirements of customers are identified and eight main factors of eco design are derived to satisfy the overall requirements as detailed. The importance of the customer requirements and relationship strength were identified as linguistic data. We have collected data for the criteria from the decision makers of the automotive industry. Under different situation the values of subjective data are often inaccurate so we have applied Fuzzy Quantitative Approach to overcome this deficiency of high subjectivity and low reliability. This study shows the fuzzy logic using Quality Function Deployment for easy decision making. So this proposed method shows the final ranking of the important eco design factors that influences the adoption of Green Supply Chain Management in the automotive industry. The final result of paper gives Stakeholder Cooperation is the most important factors of eco design.

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