scholarly journals Sentiment Analysis Based on The Aspect of Culinary and Restaurant Review Using Latent Dirichlet Allocation and Support Vector Machine to Improve the Profitability of Culinary Business and Restaurant in Surabaya

Author(s):  
Drajad Bima Ajipangestu ◽  
Riyanarto Sarno
2021 ◽  
Vol 13 (3) ◽  
pp. 128-133
Author(s):  
Attala Rafid Abelard ◽  
Yuliant Sibaroni

Among many film streaming platforms that have sprung up, Netflix is ​​the platform that has the most subscribers compared to the other platforms. However, not all reviews provided by the Netflix users are good reviews. These reviews will later be analyzed to determine what aspects are reviewed by the users based on reviews written on the Google Play Store, using the Latent Dirichlet Allocation (LDA) method. Then, the classification process using the Support Vector Machine (SVM) method will be carried out to determine whether each of these reviews is included in the positive or negative class (Sentiment Analysis). There are 2 scenarios that were carried out in this study. The first scenario resulted that the best number of LDA topics to be used is 40, and the second scenario resulted that the use of filtering process in the preprocessing stage reduces the score of the f1-score. Thus, this study resulted in the best performance score on LDA and SVM testing with 40 topics, and without running the filtering process with the score of 78.15%.


2021 ◽  
Vol 8 (6) ◽  
pp. 1265
Author(s):  
Muhammad Alkaff ◽  
Andreyan Rizky Baskara ◽  
Irham Maulani

<p>Sebuah sistem layanan untuk menyampaikan aspirasi dan keluhan masyarakat terhadap layanan pemerintah Indonesia, bernama Lapor! Pemerintah sudah lama memanfaatkan sistem tersebut untuk menjawab permasalahan masyarakat Indonesia terkait permasalahan birokrasi. Namun, peningkatan volume laporan dan pemilahan laporan yang dilakukan oleh operator dengan membaca setiap keluhan yang masuk melalui sistem menyebabkan sering terjadi kesalahan dimana operator meneruskan laporan tersebut ke instansi yang salah. Oleh karena itu, diperlukan suatu solusi yang dapat menentukan konteks laporan secara otomatis dengan menggunakan teknik Natural Language Processing. Penelitian ini bertujuan untuk membangun klasifikasi laporan secara otomatis berdasarkan topik laporan yang ditujukan kepada instansi yang berwenang dengan menggabungkan metode Latent Dirichlet Allocation (LDA) dan Support Vector Machine (SVM). Proses pemodelan topik untuk setiap laporan dilakukan dengan menggunakan metode LDA. Metode ini mengekstrak laporan untuk menemukan pola tertentu dalam dokumen yang akan menghasilkan keluaran dalam nilai distribusi topik. Selanjutnya, proses klasifikasi untuk menentukan laporan agensi tujuan dilakukan dengan menggunakan SVM berdasarkan nilai topik yang diekstraksi dengan metode LDA. Performa model LDA-SVM diukur dengan menggunakan confusion matrix dengan menghitung nilai akurasi, presisi, recall, dan F1 Score. Hasil pengujian menggunakan teknik split train-test dengan skor 70:30 menunjukkan bahwa model menghasilkan kinerja yang baik dengan akurasi 79,85%, presisi 79,98%, recall 72,37%, dan Skor F1 74,67%.</p><p> </p><p><em><strong>Abstract</strong></em></p><p><em>A service system to convey aspirations and complaints from the public against Indonesia's government services, named Lapor! The Government has used the Government for a long time to answer the problems of the Indonesian people related to bureaucratic problems. However, the increasing volume of reports and the sorting of reports carried out by operators by reading every complaint that comes through the system cause frequent errors where operators forward the reports to the wrong agencies. Therefore, we need a solution that can automatically determine the report's context using Natural Language Processing techniques. This study aims to build automatic report classifications based on report topics addressed to authorized agencies by combining Latent Dirichlet Allocation (LDA) and Support Vector Machine (SVM). The topic-modeling process for each report was carried out using the LDA method. This method extracts reports to find specific patterns in documents that will produce output in topic distribution values. Furthermore, the classification process to determine the report's destination agency carried out using the SVM based on the value of the topics extracted by the LDA method. The LDA-SVM model's performance is measured using a confusion matrix by calculating the value of accuracy, precision, recall, and F1 Score. The test results using the train-test split technique with a 70:30 show that the model produces good performance with 79.85% accuracy, 79.98% precision, 72.37% recall, and 74.67% F1 Score</em></p><p><em><strong><br /></strong></em></p>


2018 ◽  
Vol 61 (1) ◽  
pp. 64-76 ◽  
Author(s):  
Susan (Sixue) Jia

Fitness clubs have never ceased searching for quality improvement opportunities to better serve their exercisers, whereas exercisers have been posting online ratings and reviews regarding fitness clubs. Studied together, the quantitative rating and qualitative review can provide a comprehensive depiction of exercisers’ perception of fitness clubs. However, the typological and dimensional discrepancies of online rating and review have hindered the joint study of the two data sets to fully exploit their business value. To this end, this study bridges the gap by examined 53,979 pairs of exerciser online rating and review from 100 fitness clubs in Shanghai, China. Using latent Dirichlet allocation (LDA) based text mining, we identified the 17 major topics on which the exercisers were writing. A support vector machine (SVM) classifier was then employed to establish the rating-review relations, with an accuracy rate of up to 86%. Finally, the relative impact of each topic on exerciser satisfaction was computed and compared by introducing virtual reviews. The significance of this study is that it systematically creates a standardized protocol of mining and correlating the massive structured/quantitative and unstructured/qualitative data available online, which is readily transferable to the other service and product sectors.


Author(s):  
Puji Winar Cahyo ◽  
Muhammad Habibi

The efficiency of using social media affected modern society's nature and communication; they are more interested in talking through social media than meeting in the real world. The number of talks on social media content depends on the topic being discussed. The more topic interesting will impact the amount of data on social media will be. The data can be analyzed to get the influence of actors (account mentions) on the conversation. The power of an actor can be measured from how often the actor is mentioned in the conversation. This paper aims to conduct entity profiling on social media content to analyze an actor's influence on discussion. Furthermore, using sentiment analysis can determine the sentiment about an actor from a conversation topic. The Latent Dirichlet Allocation (LDA) method is used for analyzes topic modeling, while the Support Vector Machine (SVM) is used for sentiment analysis. This research can show that topics with positive sentiment are more likely to be involved in disaster management accounts, while topics with negative sentiment are more towards involvement in politicians, critics, and online news.


2020 ◽  
Vol 4 (2) ◽  
pp. 362-369
Author(s):  
Sharazita Dyah Anggita ◽  
Ikmah

The needs of the community for freight forwarding are now starting to increase with the marketplace. User opinion about freight forwarding services is currently carried out by the public through many things one of them is social media Twitter. By sentiment analysis, the tendency of an opinion will be able to be seen whether it has a positive or negative tendency. The methods that can be applied to sentiment analysis are the Naive Bayes Algorithm and Support Vector Machine (SVM). This research will implement the two algorithms that are optimized using the PSO algorithms in sentiment analysis. Testing will be done by setting parameters on the PSO in each classifier algorithm. The results of the research that have been done can produce an increase in the accreditation of 15.11% on the optimization of the PSO-based Naive Bayes algorithm. Improved accuracy on the PSO-based SVM algorithm worth 1.74% in the sigmoid kernel.


Author(s):  
Midde Venkateswarlu Naik ◽  
D. Vasumathi ◽  
A.P. Siva Kumar

Aims: The proposed research work is on an evolutionary enhanced method for sentiment or emotion classification on unstructured review text in the big data field. The sentiment analysis plays a vital role for current generation of people for extracting valid decision points about any aspect such as movie ratings, education institute or politics ratings, etc. The proposed hybrid approach combined the optimal feature selection using Particle Swarm Optimization (PSO) and sentiment classification through Support Vector Machine (SVM). The current approach performance is evaluated with statistical measures, such as precision, recall, sensitivity, specificity, and was compared with the existing approaches. The earlier authors have achieved an accuracy of sentiment classifier in the English text up to 94% as of now. In the proposed scheme, an average accuracy of sentiment classifier on distinguishing datasets outperformed as 99% by tuning various parameters of SVM, such as constant c value and kernel gamma value in association with PSO optimization technique. The proposed method utilized three datasets, such as airline sentiment data, weather, and global warming datasets, that are publically available. The current experiment produced results that are trained and tested based on 10- Fold Cross-Validations (FCV) and confusion matrix for predicting sentiment classifier accuracy. Background: The sentiment analysis plays a vital role for current generation people for extracting valid decisions about any aspect such as movie rating, education institute or even politics ratings, etc. Sentiment Analysis (SA) or opinion mining has become fascinated scientifically as a research domain for the present environment. The key area is sentiment classification on semi-structured or unstructured data in distinguish languages, which has become a major research aspect. User-Generated Content [UGC] from distinguishing sources has been hiked significantly with rapid growth in a web environment. The huge user-generated data over social media provides substantial value for discovering hidden knowledge or correlations, patterns, and trends or sentiment extraction about any specific entity. SA is a computational analysis to determine the actual opinion of an entity which is expressed in terms of text. SA is also called as computation of emotional polarity expressed over social media as natural text in miscellaneous languages. Usually, the automatic superlative sentiment classifier model depends on feature selection and classification algorithms. Methods: The proposed work used Support vector machine as classification technique and particle swarm optimization technique as feature selection purpose. In this methodology, we tune various permutations and combination parameters in order to obtain expected desired results with kernel and without kernel technique for sentiment classification on three datasets, including airline, global warming, weather sentiment datasets, that are freely hosted for research practices. Results: In the proposed scheme, The proposed method has outperformed with 99.2% of average accuracy to classify the sentiment on different datasets, among other machine learning techniques. The attained high accuracy in classifying sentiment or opinion about review text proves superior effectiveness over existing sentiment classifiers. The current experiment produced results that are trained and tested based on 10- Fold Cross-Validations (FCV) and confusion matrix for predicting sentiment classifier accuracy. Conclusion: The objective of the research issue sentiment classifier accuracy has been hiked with the help of Kernel-based Support Vector Machine (SVM) based on parameter optimization. The optimal feature selection to classify sentiment or opinion towards review documents has been determined with the help of a particle swarm optimization approach. The proposed method utilized three datasets to simulate the results, such as airline sentiment data, weather sentiment data, and global warming data that are freely available datasets.


Sign in / Sign up

Export Citation Format

Share Document