scholarly journals Implementasi Sistem Manajemen Kualitas ISO: 9001:2008 terhadap Kepuasan Pemustaka di Perpustakaan Pusat Universitas Gadjah Mada

2015 ◽  
Vol 9 (2) ◽  
pp. 44
Author(s):  
Uminurida Suciati
Keyword(s):  
Quality Of Service ◽  
Quality Management ◽  
Data Collection ◽  
User Satisfaction ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001 ◽  
Library Services ◽  
The University

This study aims to determine the quality library services based implementation of Quality Management System ISO 9001:2008 . User satisfaction and student perceptions regarding the attributes of quality library services that include : tangible , reliability , responsiveness, assuredness , and empathy associated with user satisfaction .This study uses a quantitative approach . Type a descriptive quantitative research . Ex post facto data collection by survey method . Data collection using questionnaires as the primary method , documentary and observation . The study population was a student who came to visit and use the library facilities and using samples UGM proportional stratified random sampling technique.Analysis of the data using parametric statistics , such as regression analysis to test the hypothesis regreasi first and to find out how much of each attribute independent variables contribute effectively to the satisfaction of the user and the product moment correlation and ANOVA to test the hypothesis of a single lane to two . Results indicate that the implementation of quality management system ISO 9001 : 2008 can give satisfaction to the users at the Central Library , University of Gadjah Mada . It can be seen from the results of the user's perception of the quality attributes of library services that include : tangible, reliability , responsiveness , and empathy assuredness related to user satisfaction at the Central Library of the University of Gadjah Mada . It can be seen from tangible attribute indicates the coefficient b = 0.104 and p = 0.022 , attribute indicates the reliability coefficient b = 0.126 and p = 0.009, attribute indicates the responsiveness coefficient b = 0.095 and p = 0.018, showing assuredness attribute coefficient b = 0.125 and p = 0.007, attribute shows empathy coefficient b = 0.193 with p = 0.001 . Positive effect is statistically significant means that the better the user perception of service quality attributes of the higher levels of user satisfaction and conversely the perception of poor quality of service attributes pemustaka on the lower level of user satisfaction in the Library of the University of Gadjah Mada . From the estimation above regression equation, the coefficient of multiple determination ( R2 ) of 0.539 that showed statistically that the role of the variable quality of service for users' satisfaction at 53.9 % . Percentage of the remaining 46.1 % are other variables not examined in this study .

THE QUALITY MANAGEMENT SYSTEM AS AN ELEMENT OF THE EFFICIENCY OF ENGINEERING TRAINING IN HIGHER EDUCATION

2016 ◽  
Vol 5 (6) ◽  
pp. 28-32
Author(s):  
Катанаева ◽  
M. Katanaeva ◽  
Подвербных ◽  
O. Podverbnykh ◽  
Окунева ◽  
...  
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
State Level ◽  
Educational Institutions ◽  
High Quality Education ◽  
Labor Resources ◽  
The University ◽  
Engineering Training

The Russian system of the economy requires new qualities of labor resources, so the provision of high quality education continues to remain a priority of state policy. Also the quality of education in Russia is connected with the reform and modernization of the education system at the state level, with the development and improvement of scientific, educational and production potential of the University. To guarantee quality and competitiveness in schools must carry out a number of activities associated with quality assurance. The success of educational institutions depends on effective management system and implemented the quality management system. The article presents problems of higher school in the training of engineers, proposed methods of use of the quality management system, discusses statistical methods of control and analysis, quality monitoring of educational activities.

scholarly journals SPECIALISTS TRAINING IN QUALITY MANAGEMENT

2016 ◽  
Vol 1 (12) ◽  
pp. 105-110
Author(s):  
Степанов ◽  
Anatoliy Stepanov ◽  
Лаптева ◽  
Anna Lapteva
Keyword(s):  
Quality Management ◽  
Market Economy ◽  
Management System ◽  
Quality Management System ◽  
Emerging Market ◽  
National Policy ◽  
Educational Standards ◽  
Ministry Of Education ◽  
State Educational ◽  
The University

This article presents the analysis of State Educational Standards for the specialty and major "Quality Management", prepared and brought into force by the Ministry of Education and Science of the Russian Federation in 2000-2015 years. The requirements for quality management specialists training, contained in these educational standards, knowledge, skills and competences required from graduates are compared with the requirements to quality specialists imposed by a modern market economy in Russia. As a result the authors suggest that instead of Bachelors of Applied Science the modern domestic companies need Engineer Quality Managers whose function is fundamentally different. According to the current educational standards the activity of a Bachelor in the company is limited to the maintenance of the quality management systems developed under ISO 9001. It is perfectly acceptable for a developed market economy where all the problems of increasing product marketability are solved within the quality management system. For emerging market economies a Bachelor degree is premature, as it is insufficient or not relevant to work only within the quality management system. Only an Engineer Manager, who for five years of study at the university has obtained knowledge relating to the different areas of company´s activity and mastered special methods and tools of quality management, can provide quality management required nowadays which is important for Russia´s emerging economy. The article also draws attention to the fact that under current conditions there is a need for state support of the quality activities and the implementation of "Concept of National Policy in the Field of Products and Services Quality", developed and published back in 2009. For this article the authors have used their own experience in quality assurance in construction and training of quality management specialists in BSTU named after V.G. Shukhov.

Risks and opportunities of the process "Data management of the university quality management system"

2021 ◽  
pp. 469-476
Author(s):  
I.I. Shirokorad ◽  
M.V. Borisova ◽  
V.M. Grigoriev ◽  
E.A. Schastlivetskaya
Keyword(s):  
Quality Management ◽  
Data Management ◽  
Land Use Planning ◽  
Management System ◽  
Quality Management System ◽  
State University ◽  
Process Data ◽  
University Performance ◽  
The University ◽  
The Impact

The article discusses the results of the analysis and risk assessment of data management in the State University of Land Use Planning. The aim of the work was to manage the risks and opportunities of this process to enhance the impact of favorable events, mitigate unwanted risks and reduce the likelihood of their occurrence. This contributes to the improvement of university performance and increased satisfaction of interested parties. The article is intended for process managers of the quality management system (QMS) of higher education, as well as for specialists involved in managing the risks and capabilities of the QMS processes.

Application of the "Consumer risks" method in the quality management system of the university

2021 ◽  
pp. 3-11
Author(s):  
O.N. Fedonin ◽  
◽  
A.Z. Simkin ◽  
T.P. Mozhaeva ◽  
A.S. Proskurin ◽  
...  
Keyword(s):  
Decision Making ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Educational Services ◽  
University Management ◽  
Managerial Decision ◽  
Managerial Decision Making ◽  
The University ◽  
Consumer Voice

The article discusses the approach to ensuring the satisfaction of consumers of educational services in the quality management system (QMS) of the university in the context of a risk-based approach. The problems connected with identification and resolution of personal risks of the parties interested in educational services are investigated. The analysis of tools for identifying personal risks of consumers and their transformation into the characteristics of educational services is carried out. The expediency of using the proposed «Consumer risks» method, which is a modification of the «Consumer Voice» method known in quality management and allows extrapolating the personal risks of interested parties into the requirements and then into the characteristics of educational services expressed in professional terminology that is understandable for implementation by the university management, is argued. The procedure of statistical substantiation of managerial decision-making on the priority of choosing the implementation of the characteristics of educational services extrapolated from the personal risks of consumers is proposed. The considered approach allows not only to ensure the satisfaction of consumers of educational services, but also to anticipate their expectations.

scholarly journals The use of internal audits as a tool to analyze skills and competences

2016 ◽  
Author(s):  
J. Fernandez ◽  
M. Cruells ◽  
N. Escaja ◽  
J. A. Garrido ◽  
J. Giménez ◽  
...  
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Formative Period ◽  
Course Quality ◽  
Certification And Accreditation ◽  
The Common ◽  
The University

The degrees of the Faculty of Chemistry of the University of Barcelona have implemented a quality management system (QMS) (Real Decreto 1393/2007, Real Decreto 861/2010). One of the common subjects taught in formative period of students is Quality and Prevention. The competences that the students must acquire are knowing the QMS and the basis of certification and accreditation. They must also have skills to plan and propose actions to ensure quality and to prepare documentation of a quality management system, among others. The aim of the work is the execution of internal audits carried out by students to analyze the degree of skills and competences obtained by the auditors throughout the course Quality and Prevention.

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