scholarly journals Pemanfaatan Aplikasi Customer Relation Management pada koperasi

2019 ◽  
Vol 19 (1) ◽  
pp. 119-126
Author(s):  
Samuel Manurung ◽  
Mufria J. Purba
Keyword(s):  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Economic Conditions ◽  
Savings And Loans ◽  
Lack Of Information ◽  
The People ◽  
Transaction Process ◽  
Customer Relation Management ◽  
Management Application

Cooperatives are usually referred to as a means to help people from low economic circles up to economic conditions upwards. With the existence of a unit for savings and loans can help the community in the district of Kabanjahe open a business in improving the economy of the people in Kabanjahe. Payment of invoices by customers and events to be carried out by cooperatives never arrive due to a lack of information received by customers. Therefore we need a system that is very helpful in the process of supporting events in the cooperative. The CRM (Customer Relationship Management) application can assist in the notification process and simplify the cooperative payment transaction process. This research can facilitate the cooperatives and cooperative members in conducting transactions and is very helpful also to customers in the notification process of cooperative activities and customer bills and notifications are given 3 days before the activities or events from CU.

scholarly journals Use Of Customer Relationship Management Application For Credit Union

2019 ◽  
Vol 3 (1) ◽  
pp. 25-31
Author(s):  
Samuel Manurung ◽  
Mufria J Purba
Keyword(s):  
Customer Relationship Management ◽  
Relationship Management ◽  
Credit Union ◽  
Customer Relationship ◽  
Transaction Process ◽  
Savings And Loan ◽  
Management Application ◽  
Legal Entities

Cooperatives are legal entities based on the principle of kinship, which consist of all members of natural or legal persons for the welfare of their members. Where most people want to open a business, it has to have a lot of capital to keep the business from running or growing. Kabanjahe The majority of the population opens a shop to meet their daily needs. The existence of a savings and loan unit can help people in the Kabanjahe region to open a business to improve the economy of people in Kabanjahe. Therefore, we need a system that is very helpful in the cooperative's transaction process. The Customer Relationship Management (CRM) application can support the notification process and simplify the cooperative payment process. This research can help cooperatives and cooperative members to conduct transactions and help members with notification of the funds spent and the date of the last payment of the paper.

Use Of Customer Relationship Management Application For Credit Union

2020 ◽  
Vol 1 (2) ◽  
pp. 1
Author(s):  
Samuel Manurung
Keyword(s):  
Customer Relationship Management ◽  
Relationship Management ◽  
Credit Union ◽  
Customer Relationship ◽  
Transaction Process ◽  
Savings And Loan ◽  
Management Application ◽  
Legal Entities

Cooperatives are legal entities based on the principle of kinship, which consists of all members of natural or legal persons for the welfare of their members. Where most people want to open a business, it has to have a lot of capital to keep the business from running or growing. Kabanjahe The majority of the population opens a shop to meet their daily needs. The existence of a savings and loan unit can help people in the Kabanjahe region to open a business to improve the economy of people in Kabanjahe. Therefore, we need a system that is very helpful in the cooperative's transaction process. The Customer Relationship Management (CRM) application can support the notification process and simplify the cooperative payment process. This research can help cooperatives and cooperative members to conduct transactions and help members with notification of the funds spent and the date of the last payment of the paper.

Penerapan Customer Relationship Management (CRM) pada Aplikasi Pengiriman Pesan Instan Studi Kasus: WhatsApp, WeChat, Line, KakaoTalk

2014 ◽  
Vol 5 (1) ◽  
pp. 20-26
Author(s):  
Ellynia Ellynia ◽  
Viany Utami Tjhin
Keyword(s):  
Operating Systems ◽  
Customer Relationship Management ◽  
Mobile Application ◽  
Instant Messaging ◽  
Relationship Management ◽  
Ease Of Use ◽  
Customer Relationship ◽  
Good Relationship ◽  
Management Application ◽  
Index Terms

In establish good relationship with customer, companies need to have a good customer relationship management system as well. The purpose of this study is to explore the level of development of the use of instant messaging applications that are used for mobility of companies in establishing relationships with customers; and to investigate the factors considered important for the success of the mobility of companies in establishing relationships with their customers. In this study it was found that not all instant messaging application has a feature which serves to establish rapport with customers. The results showed some of the determinants of success in the utilization of instant messaging applications is the ease of use, target the most used mobile devices, operating systems most used by users, and mobile application user interface that is used. Index Terms - customer, relationship, management, application, messanging, instant

The Role of Individual Behavior and Social Influence in Customer Relation Management

2015 ◽  
pp. 385-396
Author(s):  
Jerzy Surma
Keyword(s):  
Customer Relationship Management ◽  
Peer Influence ◽  
Social Relations ◽  
Relationship Management ◽  
Customer Relationship ◽  
Personalized Services ◽  
Customer Relation Management ◽  
The Individual ◽  
A Company

One of the crucial trends in business is to offer one-to-one personalized services. In this context, companies try to build customer relationship management systems based on the customer social relations and behavioral patterns. The key issue is predicting to which products or services a particular customer is likely to respond. Additionally, identifying peer-to-peer influence on social network sites is critical to a social media marketing strategies. That is why companies have to learn to understand their customer in the broader social context in order to build successful Customer Relationship Management (CRM) systems, which are described in this chapter. In those systems, the individual customer behavior patterns can be used to build an analytical customer profile. Based on the profile, a company might target a customer with a personalized message. In this chapter, the authors use four research studies in order to extensively present this issue.

The Role of Individual Behavior and Social Influence in Customer Relation Management

2018 ◽  
pp. 640-652
Author(s):  
Jerzy Surma
Keyword(s):  
Customer Relationship Management ◽  
Peer Influence ◽  
Social Relations ◽  
Relationship Management ◽  
Customer Relationship ◽  
Personalized Services ◽  
Customer Relation Management ◽  
The Individual ◽  
A Company

One of the crucial trends in business is to offer one-to-one personalized services. In this context, companies try to build customer relationship management systems based on the customer social relations and behavioral patterns. The key issue is predicting to which products or services a particular customer is likely to respond. Additionally, identifying peer-to-peer influence on social network sites is critical to a social media marketing strategies. That is why companies have to learn to understand their customer in the broader social context in order to build successful Customer Relationship Management (CRM) systems, which are described in this chapter. In those systems, the individual customer behavior patterns can be used to build an analytical customer profile. Based on the profile, a company might target a customer with a personalized message. In this chapter, the authors use four research studies in order to extensively present this issue.

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