scholarly journals Integrating on-premises data with customer relationship management application on cloud: A hybrid IT infrastructure support service

2018 ◽  
Vol 5 (1) ◽  
pp. 1462755
Author(s):  
H. S. Chiranjeevi ◽  
Manjula K. Shenoy ◽  
D. Syam Sundar
Keyword(s):  
Customer Relationship Management ◽  
Relationship Management ◽  
Support Service ◽  
Customer Relationship ◽  
It Infrastructure ◽  
Management Application

Penerapan Customer Relationship Management (CRM) pada Aplikasi Pengiriman Pesan Instan Studi Kasus: WhatsApp, WeChat, Line, KakaoTalk

2014 ◽  
Vol 5 (1) ◽  
pp. 20-26
Author(s):  
Ellynia Ellynia ◽  
Viany Utami Tjhin
Keyword(s):  
Operating Systems ◽  
Customer Relationship Management ◽  
Mobile Application ◽  
Instant Messaging ◽  
Relationship Management ◽  
Ease Of Use ◽  
Customer Relationship ◽  
Good Relationship ◽  
Management Application ◽  
Index Terms

In establish good relationship with customer, companies need to have a good customer relationship management system as well. The purpose of this study is to explore the level of development of the use of instant messaging applications that are used for mobility of companies in establishing relationships with customers; and to investigate the factors considered important for the success of the mobility of companies in establishing relationships with their customers. In this study it was found that not all instant messaging application has a feature which serves to establish rapport with customers. The results showed some of the determinants of success in the utilization of instant messaging applications is the ease of use, target the most used mobile devices, operating systems most used by users, and mobile application user interface that is used. Index Terms - customer, relationship, management, application, messanging, instant

scholarly journals Use Of Customer Relationship Management Application For Credit Union

2019 ◽  
Vol 3 (1) ◽  
pp. 25-31
Author(s):  
Samuel Manurung ◽  
Mufria J Purba
Keyword(s):  
Customer Relationship Management ◽  
Relationship Management ◽  
Credit Union ◽  
Customer Relationship ◽  
Transaction Process ◽  
Savings And Loan ◽  
Management Application ◽  
Legal Entities

Cooperatives are legal entities based on the principle of kinship, which consist of all members of natural or legal persons for the welfare of their members. Where most people want to open a business, it has to have a lot of capital to keep the business from running or growing. Kabanjahe The majority of the population opens a shop to meet their daily needs. The existence of a savings and loan unit can help people in the Kabanjahe region to open a business to improve the economy of people in Kabanjahe. Therefore, we need a system that is very helpful in the cooperative's transaction process. The Customer Relationship Management (CRM) application can support the notification process and simplify the cooperative payment process. This research can help cooperatives and cooperative members to conduct transactions and help members with notification of the funds spent and the date of the last payment of the paper.

Use Of Customer Relationship Management Application For Credit Union

2020 ◽  
Vol 1 (2) ◽  
pp. 1
Author(s):  
Samuel Manurung
Keyword(s):  
Customer Relationship Management ◽  
Relationship Management ◽  
Credit Union ◽  
Customer Relationship ◽  
Transaction Process ◽  
Savings And Loan ◽  
Management Application ◽  
Legal Entities

Cooperatives are legal entities based on the principle of kinship, which consists of all members of natural or legal persons for the welfare of their members. Where most people want to open a business, it has to have a lot of capital to keep the business from running or growing. Kabanjahe The majority of the population opens a shop to meet their daily needs. The existence of a savings and loan unit can help people in the Kabanjahe region to open a business to improve the economy of people in Kabanjahe. Therefore, we need a system that is very helpful in the cooperative's transaction process. The Customer Relationship Management (CRM) application can support the notification process and simplify the cooperative payment process. This research can help cooperatives and cooperative members to conduct transactions and help members with notification of the funds spent and the date of the last payment of the paper.

scholarly journals Pemanfaatan Aplikasi Customer Relation Management pada koperasi

2019 ◽  
Vol 19 (1) ◽  
pp. 119-126
Author(s):  
Samuel Manurung ◽  
Mufria J. Purba
Keyword(s):  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Economic Conditions ◽  
Savings And Loans ◽  
Lack Of Information ◽  
The People ◽  
Transaction Process ◽  
Customer Relation Management ◽  
Management Application

Cooperatives are usually referred to as a means to help people from low economic circles up to economic conditions upwards. With the existence of a unit for savings and loans can help the community in the district of Kabanjahe open a business in improving the economy of the people in Kabanjahe. Payment of invoices by customers and events to be carried out by cooperatives never arrive due to a lack of information received by customers. Therefore we need a system that is very helpful in the process of supporting events in the cooperative. The CRM (Customer Relationship Management) application can assist in the notification process and simplify the cooperative payment transaction process. This research can facilitate the cooperatives and cooperative members in conducting transactions and is very helpful also to customers in the notification process of cooperative activities and customer bills and notifications are given 3 days before the activities or events from CU.

Customer Relationship Management Practices Adopted by Hospitality Industry in Selected States of North India

2015 ◽  
Vol 10 (1) ◽  
Author(s):  
Aarti Kaushal
Keyword(s):  
Customer Relationship Management ◽  
Customer Loyalty ◽  
Business Strategy ◽  
Hospitality Industry ◽  
Management Practices ◽  
Relationship Management ◽  
Customer Retention ◽  
Customer Relationship ◽  
North India ◽  
Management Application

The use of a Customer Relationship Management application is to create a business strategy is an excellent way to increase customer loyalty and customer retention. By personalizing a customers stay, a hotel can ensure that customers will come back again and again simply by remembering their favorite beverage, pillow or other preferred amenity.

scholarly journals Customer Relationship Management and Firm Performance

2011 ◽  
Vol 26 (3) ◽  
pp. 205-219 ◽  
Author(s):  
Tim Coltman ◽  
Timothy M Devinney ◽  
David F Midgley
Keyword(s):  
Firm Performance ◽  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Organizational Capabilities ◽  
It Infrastructure ◽  
Model Following ◽  
Physical Assets ◽  
Customer Intimacy ◽  
The Impact

In this paper, we examine the impact of customer relationship management (CRM) on firm performance using a hierarchical construct model. Following the resource-based view of the firm, strategic CRM is conceptualized as an endogenously determined function of the organization's ability to harness and orchestrate lower-order capabilities that comprise physical assets, such as IT infrastructure, and organizational capabilities, such as human analytics (HA) and business architecture (BA). Our results reveal a positive and significant path between a superior CRM capability and firm performance. In turn, superior CRM capability is positively associated with HA and BA. However, our results suggest that the impact of IT infrastructure on superior CRM capability is indirect and fully mediated by HA and BA. We also find that CRM initiatives jointly emphasizing customer intimacy and cost reduction outperform those taking a less balanced approach. Overall, this paper helps explain why some CRM programs are more successful than others and what capabilities are required to support success.

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