A Study on the Effects of the Quality of University Education Service on Educational Service Value, Student Attitude, and Behavior Intention: Focusing on the VAB Model

2019 ◽  
Vol 31 (9) ◽  
pp. 445-461
Author(s):  
Min-hwan Ko ◽  
Mi-young Kim ◽  
Choong-ki Lee
Keyword(s):  
Student Attitude ◽  
University Education ◽  
Educational Service ◽  
Service Value ◽  
Behavior Intention ◽  
Education Service ◽  
And Behavior

THE QUALITY OF EARLY CHILDHOOD EDUCATION SERVICE IN INDONESIA

2017 ◽  
Vol 1 (1) ◽  
pp. 6-10
Author(s):  
Lim Sanny
Keyword(s):  
Early Childhood ◽  
Service Quality ◽  
Human Life ◽  
Educational Service ◽  
Childhood Education ◽  
Random Samples ◽  
Education Service ◽  
School Research ◽  
Good Reputation

Education is the most important thing as education is a strategic tool to improve the standard of human life. Parents play a very important role in choosing their children’s school. This research aims to find out the effect of quality of educational service and school reputation to parents’ satisfaction towards parents’ decision in choosing the school. Research is done in Indonesia, taking 400 random samples from Indonesia’s big cities. The result shows that parents’ decision in choosing a school is highly affected by the service quality of educational service and school reputation. As a result, the improvement of service quality for every school is required in order to make parents more satisfied and to gain a good reputation.

scholarly journals University Educational Service Delivery Strategy In A Changing World: Implications For Ethical Values And Leadership Integrity In Nigeria

2008 ◽  
Vol 5 (1) ◽  
Author(s):  
D. I. Akintayo
Keyword(s):  
Service Delivery ◽  
University Education ◽  
Educational Service ◽  
Ethical Values ◽  
Delivery Strategy ◽  
Significant Phenomenon ◽  
The Government ◽  
High Level ◽  
Changing World

This paper examined university educational service delivery strategy in a changing world as it affects ethical values and leadership integrity in Nigeria.  This was for the purpose of determining appropriate strategies for improving the quality of service delivery system in Nigerian universities.  The paper submits that the quality and quantity of educational services has considerably been improved in relation to internal efficiency of resources.  Moreso, the problem of access to education has become a significant phenomenon with its deleterious effect on labour market supply.  The university education has also become more relevant to manpower training and development.  However, the paper established that the high level of moral decadence among the students as well as the leaders has affected the quality of education in Nigeria.  The deplorable condition of Nigerian universities need be improved upon by all the stakeholders.  Also, resource allocation and utilization towards quality assurance in Nigerian education system need be properly considered for financial and moral supports by the government and private organizations in Nigeria.

scholarly journals Measuring of educational service quality (focused on universities)

2011 ◽  
Vol 1 (1) ◽  
pp. 47-59
Author(s):  
Ján Kamoďa
Keyword(s):  
Service Quality ◽  
Quality Measurement ◽  
Quality Of Education ◽  
Educational Service ◽  
Education Service ◽  
Common Problems ◽  
University Level ◽  
The University ◽  
Education Process

AbstractThis paper deals with common problems in the process of education at the university level. It focuses on the quality of education process. The aim of this paper is to determine the principal criteria of the quality measurement of the education service.

scholarly journals PENGARUH KEMAMPUAN DAN PERILAKU GURU TERHADAP KUALITAS PELAYANAN PENDIDIKAN

2018 ◽  
Vol 4 (2) ◽  
pp. 291-302
Author(s):  
Ipong Dekawati
Keyword(s):  
Elementary School ◽  
Significant Influence ◽  
Teacher Behavior ◽  
The State ◽  
Quality Of Education ◽  
Education Services ◽  
Education Service ◽  
Teacher Ability ◽  
And Behavior

This research has been carried out and analyzed by taking the main focus on the ability and behavior of teachers and their impact on the quality of education services. The method used is the explanatory survey method where the author went directly to the empirical level by spreading the questionnaire to 40 teachers at the State Elementary School. The technique of processing and analysis used is regression. The results showed that: (1) There is a positive and significant influence ability of teachers on the quality of education services at the State Elementary School. The amount of influence of the teacher's ability on the quality of education service is 32.1%. (2) There is a positive but less significant effect of teacher behavior on the quality of education service at the State Elementary School. The amount of influence of teacher behavior on the quality of education service is 3.7%. (3) There is a positive and significant influence teacher's ability and teacher's behavior together towards the quality of education service. The amount of influence of teacher ability and teacher behavior simultaneously on the quality of education service is 32,6%. Moving from the conclusion of the research that has been stated above, humbly the writer suggest that: (1) The result of research has shown that operationally both teacher ability and teacher behavior and quality of education service have been quite good. But as the development of community demands in the future it should not be satisfied until the present condition. It is recommended that the principal together with the teacher continue to improve the quality of education services in a sustainable manner with the development of teachers through participation in scientific forums so that the knowledge, insight and ability of teachers can keep abreast of developments. (2) It can be proved that both the ability and behavior of teachers affect the quality of education services. Therefore, to always maintain or improve the quality of education services that can be started by improving the ability and behavior of teachers through special attention to the needs and desires of consumers.

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