scholarly journals Change Management as a requirement in introducing ICT in curriculum delivery – The Gauteng Experience

2021 ◽  
Author(s):  
Mfanelo Patrick Ntsobi ◽  
King Costa
Keyword(s):  
Change Management ◽  
South African ◽  
Positive Contribution ◽  
Ict Integration ◽  
Continuous Training ◽  
Gauteng Province ◽  
Training Support ◽  
African Context ◽  
Curriculum Delivery ◽  
School Governing Bodies

The main objective of this study is to establish the role that change management plays in introducing ICT in curriculum delivery with special reference to Gauteng Province. A desktop literature review was adopted to gather information on how change management can impact on the effectiveness of ICT integration, not only in the South African context but also on the global and African context. Support for ICT integration in education is overwhelmingly positive; ICT is seen as having made a positive contribution to education; More training is required to improve teachers’ competencies in ICT usage and More support needs to be provided to the principals, School Management Teams (SMTs) and School Governing Bodies (SGBs) in terms of training. In order to optimise the results of the change management process in ICT integration into the curriculum, the researcher recommended the following: Establish a change management committee whose sole mandate is to ensure an effective integration of ICT projects; Ensure sufficient and effective continuous training support to the educators, principals, SMTs and SGBs before, during and after launch of the ICT project; Continuous evaluation of the change process to assess if intended objectives are being achieved; Ensure undivided buy-in and support from the district and top management and Ensure funding is made available to increase the provision of ICT equipment in schools and to invest in the ongoing maintenance and upkeep of the infrastructure.

The Influence of Government Support Interventions on the Growth of African Foreign-Owned SMMEs in South Africa

2020 ◽  
pp. 104-124
Author(s):  
Lusambya Lukendo Moise ◽  
Refiloe Khoase ◽  
Patrick Ndayizigamiye
Keyword(s):  
South African ◽  
Quantitative Research ◽  
Direct Foreign Investment ◽  
Government Support ◽  
The South ◽  
Quantitative Research Methods ◽  
Training Support ◽  
African Context ◽  
Single Intervention ◽  
The Government

Foreign-owned SMMEs contribute positively to national economic growth. Foreign-owned SMMEs are sources of direct foreign investment and create employment opportunities for local citizens. Although the South African government has instituted several interventions to promote SMMEs growth, very little research has investigated the impact of such interventions on the growth of foreign-owned SMMEs. This study is an attempt to address this gap by investigating government-related support interventions that have an influence on the growth of African foreign-owned SMMEs. Using quantitative research methods and a sample of 60 African foreign SMMEs owners conveniently sampled from the Pietermaritzburg city, findings reveal that training support from the government is the only single intervention that significantly influences the growth of African foreign-owned SMMEs. Thus, this chapter proposes a regression model that depicts how receiving training support from the government influences the growth of African foreign-owned SMMEs in the South African context.

scholarly journals "Barriers-to-change" in a governmental service delivery type organisation

2007 ◽  
Vol 33 (2) ◽  
Author(s):  
CJH Coetzee ◽  
Karel J Stanz
Keyword(s):  
Service Delivery ◽  
Change Management ◽  
South African ◽  
Empirical Research ◽  
South African Context ◽  
Question Format ◽  
Barriers To Change ◽  
Single Scale ◽  
African Context ◽  
Delivery Type

Very little empirical research has been conducted within the South African context and internationally in assessing barriers-to-change specifically. The intended outcome of this research was to develop a framework for proactive change management. A sample of convenience was utilised with 332 respondents. The Barriers-to-Change Questionnaire, developed for and utilised during this study, exists out of 92 items, posted in question format anchored at the extreme sides. The results yielded a single scale with a Cronbach Alpha of 0.983. It is concluded that the domain of “Barriers-to-Change�? was successful measured. The findings and their implications are also discussed.

scholarly journals Drivers Of Customer Loyalty In South African Retail Stores

2015 ◽  
Vol 31 (4) ◽  
pp. 1295 ◽  
Author(s):  
Chengedzai Mafini ◽  
Manilall Dhurup
Keyword(s):  
South African ◽  
Customer Loyalty ◽  
Current View ◽  
Store Image ◽  
Retail Stores ◽  
Shopping Malls ◽  
The South ◽  
Gauteng Province ◽  
The Social ◽  
African Context

There remains a need to provide empirically derived and updated information on the influence of store image factors on both the satisfaction as well as the loyalty of customers that is specifically customised to the South African context. This study examined the relationship between store image factors, store satisfaction and customer loyalty in the South African retail environment. The study tests a conceptual framework which links five store image factors; namely, sales assistance, store atmospherics, store appeal, promotion and store accessibility to store satisfaction and customer loyalty. A four section structured questionnaire was administered to a conveniently drawn sample of 489 apparel shoppers. Participants were recruited at three shopping malls located in Gauteng Province, South Africa. Data analysis was conducted using the Statistical Packages for the social Sciences (Version 21.0). Spearman correlations showed negative to weak correlations between the factors and store satisfaction. Regression analysis revealed that promotion and store appeal were statistically significant in predicting store satisfaction. Store satisfaction was positively associated and significantly predicted customer loyalty. The findings of the study can be used by managers in retail stores to develop a current view of the shopping behaviour of todays consumers. This enables them to initiate and implement appropriate marketing strategies in their retail stores.

scholarly journals Principals’ views on the implementation of the no-fee policy through the lens of capability theory

2020 ◽  
pp. 1-9
Author(s):  
Emma Priscilla Barnett ◽  
Rouaan Maarman
Keyword(s):  
South African ◽  
School Principals ◽  
Department Of Education ◽  
The South ◽  
Structured Interviews ◽  
Effective Implementation ◽  
Northern Cape ◽  
African Context ◽  
School Governing Bodies ◽  
Perceptions Of School

The purpose of the study reported on here was to investigate the implementation of the no-fee schools policy in quintile 1 schools in the Frances Baard district of the Northern Cape province. The South African schooling system categorises schools into quintile 1 to 5 schools, and, since 2006, disadvantaged learners in quintiles 1 to 3 have been exempted from paying fees. This study explored the perceptions of school principals regarding the implementation of the no-fee policy in the South African context, by applying a capability approach, which offers a novel perspective. In the study we used a descriptive design located within the qualitative tradition. Nine principals from quintile 1 schools were purposively selected as participants. Data were collected using semi-structured interviews, and a thematic framework was used for analysis. The findings indicate that the no-fee schools policy is only implemented partially by stakeholders (principals and school governing bodies). Furthermore, it was found that there is a lack of knowledge about the content of the policy which consequently inhibits effective implementation. Based on the findings, it is recommended that the Department of Education monitors the implementation of the no-fee policy more closely.

Exploring recidivism in the South African context.

1998 ◽  
Author(s):  
Belinda Bedell ◽  
Nicholas Challis ◽  
Charl Cilliers ◽  
Joy Cole ◽  
Wendy Corry ◽  
...  
Keyword(s):  
South African ◽  
South African Context ◽  
The South ◽  
African Context

What Matters to South African Bank Customers? A Case Study of four Main South African Banks

2015 ◽  
Vol 6 (1and2) ◽  
Author(s):  
Kingstone Mutsonziwa
Keyword(s):  
Customer Satisfaction ◽  
South African ◽  
Language Usage ◽  
Face To Face ◽  
Bank Resolution ◽  
African Context ◽  
Key Drivers ◽  
Investment Advice

This paper is a follow-up article based on the first article titled Customers speak for themselves: A case of Customer Satisfaction in the four Main South African Banks. Customer satisfaction within the banking industry is very important in the South African context. Although banks are trying their best to give their customers the best service, it is important to continuously measure customer satisfaction and identify service attributes that contribute to overall customer satisfaction for the banks. The data used in the analysis is based on a quantitative survey of 500 randomly selected customers in Pretoria, Johannesburg, Durban and Cape Town were interviewed using a face to face methodology. The key drivers of overall customer satisfaction based on regression analysis for the different banks were helpfulness and innovativeness (ABSA), helpfulness, innovativeness of the bank, resolution of problems and investment advice (FNB), language usage and friendliness of service consultants (Nedbank), innovativeness of the bank, investment advice and use of language (Standard bank). These attributes were important to the overall customer satisfaction and need to be closely monitored by the management of these banks.

‘Limping, Yet Made to Climb a Mountain!’ Re-Reading the Vashti Character in the Hiv And Aids South African Context

2018 ◽  
Author(s):  
Madipoane Masenya (Ngwan’A Mphahlele)
Keyword(s):  
South Africa ◽  
South African ◽  
External Factor ◽  
Hiv And Aids ◽  
African Women ◽  
South African Context ◽  
Land Grabbing ◽  
The Bible ◽  
History Of ◽  
African Context

The history of the Christian Bible’s reception in South Africa was part of a package that included among others, the importation of European patriarchy, land grabbing and its impoverishment of Africans and challenged masculinities of African men. The preceding factors, together with the history of the marginalization of African women in bible and theology, and how the Bible was and continues to be used in our HIV and AIDS contexts, have only made the proverbial limping animal to climb a mountain. Wa re o e bona a e hlotša, wa e nametša thaba (while limping, you still let it climb a mountain) simply means that a certain situation is being aggravated (by an external factor). In this chapter the preceding Northern Sotho proverb is used as a hermeneutical lens to present an HIV and AIDS gender sensitive re-reading of the Vashti character in the Hebrew Bible within the South African context.

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